Nortel Symposium TAPI Service Provider for Succession 3.0, User Manual, Page: 28 / 198

28 Chapter 1 Overview
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Networked TAPI and IVR
Symposium TAPI SP provides server-to-server networking over LAN or WAN.
The service provider has an open interface through which it can obtain
information collected by IVR systems. IVR information is passed to
TAPI-compliant applications using the standard TAPI interface.
(Figure 3)
Figure 3 TAPI system architecture supporting IVR functionality
Symposium TAPI Service Provider works transparently with multiple Windows
2000 and Windows 2003 servers. This environment is commonly used for NACD
with a default of 512 bytes passed with a call locally or between servers in a
NACD configuration.
Optional IVR system
Windows-based client PCs with
Symposium TAPI client installed
Meridian 1 switch Meridian 1 switch
Network ACD trunking
Network user-to-user
data passing
Network user-to-user
data passing