Nortel Symposium TAPI Service Provider for Succession 3.0, User Manual, Page: 149 / 198

Chapter 6 Networked TAPI/IVR 149
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
2
Examine the IVR Caller Data message in the overflow.log file to check which
IVR port DN is being called . Verify that this DN is included in the
Symposium TAPI SP database for monitoring purpose.
3
If the problem persists, save the overflow.log file and contact Nortel
Networks GNTS.
No call data is seen when transferred or conferenced to a
remote Succession switch
If no call data is seen when transferred or conferenced to a remote Succession
switch, perform the following tasks:
1
Verify that all Succession switches in the network are connected using ISDN/
PRI trunking.
2
Verify that all Succession switches are configured to pass network CLID.
3 Configure the network call trace feature to verify that the Succession switches
pass network CLIDs between them. If this is not the case, stop and consult
switch administrator.
4 Verify that the IVR host tables on all Symposium TAPI servers in the network
contain the IP addresses and HLOCs of all other Symposium TAPI servers in
the network.