Nortel Symposium TAPI Service Provider for Succession 3.0, User Manual, Page: 134 / 198

134 Chapter 6 Networked TAPI/IVR
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Symposium TAPI SP can consistently and reliably track call data related to calls
that are NACD overflowed, transferred, or conferenced outside the switch to
another Succession switch.
Figure 49 shows how information is shared between
users, TAPI servers, and Succession switches in a networked environment.
Figure 49 Networking call data
The Succession switch supports call routing between a network of Succession
switches through ISDN trunk using network automatic call distribution (NACD).
This functionality allows Symposium TAPI Service Provider for Succession to
track call data related to calls that overflow from one Succession switch to
another. The call data is obtained through the network over TCP/IP.
Optional IVR system
Windows-based client PCs with
Symposium TAPI client installed
Meridian 1 switch Meridian 1 switch
Network ACD trunking
Network user-to-user
data passing
Network user-to-user
data passing