Nortel Symposium TAPI Service Provider for Succession 3.0, User Manual, Page: 138 / 198

138 Chapter 6 Networked TAPI/IVR
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Figure 51 Open all lines display in the TAPI brower application
4 Use any non-monitored telephone set (TN or DN) to make a call to the IVR
port. Follow the voice prompts set by the script to enter call data.
At the same time, the TAPI browser displays a call appearing on one of the
lines which is the line monitoring the current called IVR port DN.
When the call data entry is complete, the IVR system transfers the call to an
ACD queue.
The call appears in the middle pane of the TAPI browser as “offering” to one
of the lines in the ACD queue in which the agent is logged.
5
Select the offering call in the middle pane . In the left pane, select the
lineGetCallInfo function to display information for the call in the right hand
pane.
(Figure 52)