Nortel Symposium TAPI Service Provider for Succession 3.0, User Manual, Page: 174 / 198

174 Chapter 8 Troubleshooting
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7 Monitor the results of these activities in the right-hand pane to verify that the
telephone is configured correctly.
8 For a more thorough verification, you can perform the same procedures on
randomly selected lines.
If a success message does not appear in the right-hand pane in response to a
specific action, start the logger application and perform the same procedures and
save the log file for referral to technical support. For information refer to
“Running a troubleshooting session” on page 168 .
Using the TAPI browser for acceptance testing
This section describes a number of acceptance tests you can perform through the
TAPI browser application to ensure that Symposium TAPI SP is operating
correctly. Before you begin:
1
Start the TAPI browser application.
2
Click the LAp+ button on the toolbar to load Symposium TAPI SP.
3
Ensure that the Parameters check box in the toolbar is deselected.
4 In the left-hand pane select OpenAllLines.
Answering an incoming call
To verify that Symposium TAPI SP answers incoming calls:
1
From another telephone set, dial the DN of a monitored telephone set.
2
Select the offering call in the middle pane. In the left-hand pane, select
lineAnswer.
3 Click OK.
Making a blind transfer of a call
To make a blind transfer of a call:
Note:
If the TAPI browser application ceases to operate for any reason,
you must restart the server before you can restart the application.