80
Using Multiple Queue Assignment
Overview
Standard 1.0
Network Administration Center
November 1998
User Guide Supplement
Overview
Introduction
In Meridian MAX 7, Multiple Queue Assignment (MQA) was
introduced to allow an agent to service up to five ACD-DNs
simultaneously. Without the MQA feature, agents service only
the one ACD-DN associated with the phoneset into which they
logged in.
MQA and NAC 2.5
The Network Position Status Counts Display is the only screen
in NAC 2.5 that is directly impacted by MQA. You must
interpret the data differently on this screen if any of your
Meridian MAX applications contain MQA.
In this chapter
This chapter describes how to intrepret the Network Position
Status Counts Display if one of your Meridian MAX
applications is running MQA.
For more MQA
information
For more information on MQA, refer to one of the following
manuals:
•
Meridian MAX 7 Supervisor’s User Guide (P0815598)
•
Meridian MAX 8 Supervisor’s User Guide (P0853407)
•
Meridian MAX 9 Supervisor’s User Guide (P0881392)
Summary of Contents for NAC
Page 7: ...viii Contents Standard 1 0 Network Administration Center November 1998 User Guide Supplement ...
Page 8: ...Preface About this guide In this preface Overview x Inside this guide xi ...
Page 96: ...Chapter 8 Configuring 10 nodes In this chapter Overview 86 Configuring the nodes 87 ...
Page 126: ...Chapter 10 Handling error messages In this chapter Overview 116 Error messages 117 ...