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Meridian Digital Telephone IP Adapter Installation and Administration Guide

Troubleshooting

Standard 1.1

Software problems

This section identifies some problems that can occur with the Configuration
Manager software, and describes what to do to resolve them.

Symptom descriptions

If you are not able to complete a task with the Configuration Manager, perform
troubleshooting as described in the following table.

Display Logs definitions

You can locate Display Logs definitions in Configuration Manager Help.

Symptom

What to do

10060 TELNET CONNECTION

FAILED

appears when

attempting to connect to the
Meridian Digital Telephone IP
Adapter unit.

It is possible that communication has been
lost between the administration PC and the
Meridian Digital Telephone IP Adapter unit.

Close the Configuration Manager, then
restart it.

The Meridian Digital
Telephone IP Adapter unit
does not send or receive
Ethernet traffic.

It is possible that communication has been
lost between the administration PC and the
node you were logged on to.

Close the Configuration Manager, then
restart it.

Summary of Contents for Meridian

Page 1: ...Meridian Digital Telephone IP Adapter Installation and Administration Guide Product release 1 3 Standard 1 1 October2001 555 8421 211 ...

Page 2: ......

Page 3: ...ument is subject to change without notice Nortel Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel Networks the Nortel Networks logo the Globemark and Unified Networks Meridian 1 MSL 100 and Succession Communication Server for Enterprise 1000 are trademarks of Nortel Netwo...

Page 4: ......

Page 5: ...is is the Standard 1 1 issue of the Meridian Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for the Remote Office Product release 1 3 of the Meridian Digital Telephone IP Adapter unit ...

Page 6: ...vi Meridian Digital Telephone IP Adapter Installation and Administration Guide Publication history Standard 1 1 ...

Page 7: ...ii 1 Meridian Digital Telephone IP Adapter description 1 Product Introduction 2 Meridian Digital Telephone Internal IP Adapter circuit card 2 Meridian Digital Telephone External IP Adapter unit 3 Reach Line Card 3 Voice over IP technology 3 Configuration Device and Software 4 Hardware description 5 Meridian Digital Telephone IP Adapter unit LEDs 5 Meridian Digital Telephone IP Adapter unit LED dis...

Page 8: ...l IP Adapter units 19 Supported telephone modules 19 Supported telephone features 20 Computer telephony integration applications 20 Automatic Call Distribution ACD applications 21 Online Offline Table 22 Emergency service number 23 Configuration Manager 24 Power requirements 25 Input specifications 25 Output specifications 25 2 Planning for installation 27 Physical environment 28 Space 28 Temperat...

Page 9: ...the footstand of the digital telephone 42 Inserting the Meridian Digital Telephone Internal IP Adapter circuit card 43 Installing ferrite beads 45 Connecting the Meridian Digital Telephone Internal IP Adapter circuit card 46 Powering up the Meridian Digital Telephone Internal IP Adapter circuit card 47 Installing the Meridian Digital Telephone External IP Adapter unit 48 Installing the Meridian Di...

Page 10: ...ring the system settings 84 Meridian Digital Telephone IP Adapter System Configuration field descriptions 85 IP configuration 88 Configuring IP information 89 IP Configuration field descriptions 90 RLC connection configuration 91 Configuring the RLC connection information 92 RLC Connection configuration field descriptions 93 6 Using the digital telephone 95 Modes of operation 96 Host controlled mo...

Page 11: ...the backup file 111 Restoring the configuration 113 Before you begin 113 Uploading a configuration file over the IP network 114 Display logs 118 Viewing display logs 118 Printing the display logs to a file 119 Changing the number of display logs retained by the Meridian Digital Telephone IP Adapter unit 120 Clear logs 121 Statistics screens 122 Bandwidth Connection Statistics 122 Caller Informatio...

Page 12: ...in 150 Identifying why a problem occurred 150 Meridian Digital Telephone IP Adapter unit LEDs 152 Digital telephone 153 Symptom descriptions 153 Network connectivity 159 System descriptions 159 Software problems 162 Symptom descriptions 162 Display Logs definitions 162 Using Configuration Manager s PING 163 Performing a Configuration Manager PING 163 Unsuccessful PING options 165 Recovering from a...

Page 13: ...dustry Canada 180 D Safety and regulatory information 181 International safety compliance 182 Underwriters Laboratory UL 182 Canadian Standards Association CSA 182 Europe 182 Australia 182 Other Countries Deviations Assessed 182 Electromagnetic compatibility 183 Electromagnetic immunity 184 Electrostatic discharge 185 FCC requirements 186 Part 68 186 Telephone network plug and jack 187 Equipment h...

Page 14: ...xiv Meridian Digital Telephone IP Adapter Installation and Administration Guide Contents Standard 1 1 ...

Page 15: ...IP Adapter Installation and Administration Guide xv Preface About this document In this preface About this guide xvi Product overview xvii Skills you need xviii Conventions used in this guide xx Related information products xxii ...

Page 16: ...procedures for addressing possible problems This guide assumes that you are familiar with the following basic telecommunications terminology basic networking terminology PC terminology and operation specifically Windows 95 Windows 98 or Windows NT 4 0 Nortel Networks PBX terminology functionality and administration How to use this guide This guide provides step by step procedures for installing co...

Page 17: ...Administration Guide NTP 555 8421 211 provides information on configuring and maintaining your Meridian Digital Telephone IP Adapter unit The Meridian Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card RLC installed in the host PBX A properly completed installation supplies your remote location with the full host PBX and To identify and locate documentation for t...

Page 18: ...ks product knowledge Knowledge of or experience with the following Nortel Networks products and concepts basic administration of a Meridian 1 MSL 100 or Succession Communication Server for Enterprise 1000 PBX telephone set and XDLC configuration characteristics and principles of XDLC operation PBX data calls Telecommunications knowledge Knowledge of or experience with the following aspects of tele...

Page 19: ...01 About this document Data networking knowledge Knowledge of or experience with the following aspects of data networking data link Layer 2 of the OSI model IP protocol routing network Layer 3 of the OSI model addressing traffic analysis and provisioning configuration Voice over IP concepts ...

Page 20: ...enu under the Connect menu this guide uses the following style From the menu choose Connect Logon Unit Telnet Instructions for displaying property sheets To simplify the procedures for accessing property sheets throughout this guide the instructions for displaying a particular property sheet are summarized in a Getting there statement The procedure for displaying the screen that you need depends o...

Page 21: ...e IP Configuration property sheet for the Meridian Digital Telephone IP Adapter unit displays in the right pane PBX terminology Throughout this guide the term host PBX refers to any of the following Nortel Networks PBX platforms Meridian 1 MSL 100 Succession Communication Server for Enterprise 1000 IF THEN you are performing an offline configuration select the device type as described in Selecting...

Page 22: ...provided on the CD ROM For further details refer to Remote Office and RLC Release Notes NTP 555 8421 102 Printed documents The following documents provide additional information on Meridian Digital Telephone IP Adapter units and other elements of a Remote Office system Remote Office Network Engineering Guidelines NTP 555 8421 103 The Engineering Guidelines written for the installer administrator d...

Page 23: ...uide NTP 555 8421 215 The Remote Office 9150 Installation and Administration Guide written for the installer administrator describes how to install configure and manage the Remote Office 9150 unit Remote Office 911x Series Installation and Administration Guide NTP 555 8421 220 The Remote Office 911x Series Installation and Administration Guide written for the installer administrator describes how ...

Page 24: ...xxiv Meridian Digital Telephone IP Adapter Installation and Administration Guide About this document Standard 1 1 ...

Page 25: ...tal Telephone IP Adapter description In this chapter Product Introduction 2 Hardware description 5 Connection options 11 How Meridian Digital Telephone IP Adapter units work 12 System security 18 Telephones 19 Online Offline Table 22 Emergency service number 23 Configuration Manager 24 Power requirements 25 ...

Page 26: ...D This section provides a brief description of each component used to provide Meridian Digital Telephone IP Adapter functionality Meridian Digital Telephone Internal IP Adapter circuit card The Meridian Digital Telephone Internal IP Adapter circuit card fits in the base of a Meridian digital telephone set The circuit card relays voice and signaling information between the digital telephone connect...

Page 27: ...e menu or Chapter 5 Changing configuration settings using Configuration Manager Reach Line Card The Reach Line Card RLC installed in the host PBX provides service for up to 16 ports on a single slot card or 32 ports on a double slot card The RLC emulates a standard digital line card XDLC providing PBX functionality for telephones at remote locations including sites using the Meridian Digital Telep...

Page 28: ...idian Digital Telephone IP Adapter unit initially For detailed instructions on using the telephone menu refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Configuration Manager Configuration Manager is a Windows based application for accessing the Meridian Digital Telephone IP Adapter unit configuration settings Once you have configured the Meridian Digital Telephone IP Ad...

Page 29: ...f the Meridian Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following telephone set footstand for the Meridian Digital Telephone Internal IP Adapter circuit card front panel of the Meridian Digital Telephone External IP Adapter unit LED Type LED Name Description Power On When lit this LED indicates that power is present IP network TX When flashing this LED indicates that d...

Page 30: ...dian Digital Telephone IP Adapter description Standard 1 1 Meridian Digital Telephone IP Adapter unit LED display diagrams G016 Meridian Digital Telephone IP Adapter circuit card Power LED Rx LED Tx LED G101489IP Meridian Digital Telephone IP Adapter unit Front view LEDs Power TX RX ...

Page 31: ... on an approximately six inch TCM cable for the connection between the circuit card and the digital telephone Meridian Digital Telephone External IP Adapter unit The Meridian Digital Telephone External IP Adapter unit provides the connections listed below a female RJ 45 connector labeled ETHERNET for a 10BaseT Ethernet connection to an Internet Access Device a female RJ 11 connector labeled LINE f...

Page 32: ...al IP Adapter circuit card requires a 5A 24V power supply To order the power supply from your Nortel Networks distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards G017IP To wall outlet Power cable Meridian Digital Telephone IP Adapter uni...

Page 33: ... IP Adapter unit requires a 5A 24V power supply To order the power supply from your Nortel Networks distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards G101532IP Meridian Digital Telephone External IP Adapter unit Power supply To wall ou...

Page 34: ...s designed to send voice and data traffic across an ISDN line digital subscriber line xDSL modem An xDSL modem transmits digital information at high bandwidth on existing phone lines The xDSL modem can send and receive data at a rate of 512 Kbps to 6 Mbps An example is the 1 meg modem cable modem A cable modem is used on cable TV lines so that customers can dial up to their Internet service provid...

Page 35: ... a corporate wide area network WAN This section provides a description of this connection 10BaseT Ethernet interface The Meridian Digital Telephone IP Adapter unit uses Nortel Networks proprietary Voice over IP VoIP technology over the IP network to the host PBX Voice data is forwarded as UDP IP packets and the signalling data as TCP IP packets You can connect the Ethernet interface to an Internet...

Page 36: ...n Digital Telephone Internal or External IP Adapter circuit card or unit located at the remote office 2 the RLC located on the host PBX These two components along with the connection options described on page 11 extend the host PBX services to a remote office user IP network diagram G018 Host PBX Ethernet Internet Access Device Internet Corporate WAN Reach Line Card Meridian Digital Telephone Exte...

Page 37: ...he host PBX to a Meridian Digital Telephone IP Adapter unit the RLC connects to the remote unit The host PBX then completes the call normally If the RLC cannot establish a connection the call rings until the host PBX forwards the call to voice mail Refer to Chapter 6 Using the digital telephone for a more detailed description of the incoming call process Host controlled call mode When you place a ...

Page 38: ...ows how a call is routed when placing a host controlled call over the IP network to the corporate office G019IP Host controlled call corporate internal call Host location Host stations Host PBX RLC 1 Voice over IP call B C Remote site Meridian Digital Telephone External IP Adapter unit Meridian Digital Telephone Internal IP Adapter circuit card Digital telephone A Ethernet Internet Corporate WAN I...

Page 39: ...ial tone This indicates a successful connection to the RLC over the IP network item B 2 The Meridian Digital Telephone IP Adapter user dials a telephone number such as the extension number of host station 1 Result The Meridian Digital Telephone IP Adapter unit sends the dialed digits as packets through the IP network to the Ethernet network or Corporate WAN to the RLC The RLC converts the packets ...

Page 40: ...ide the organization using a Meridian Digital Telephone IP Adapter unit Calls work the same in reverse from the host PBX site to the Meridian Digital Telephone IP Adapter unit site G020IP Host location 1 2 Host controlled call corporate external call Host PBX RLC Voice over IP call A B Host stations Ethernet Internet Corporate WAN Remote site Meridian Digital Telephone External IP Adapter unit Mer...

Page 41: ... IP network and the corporate WAN item B 2 The Meridian Digital Telephone IP Adapter user dials the external telephone number Result The Meridian Digital Telephone IP Adapter unit sends the dialed digits as packets across the Ethernet network The packets go through the IP network and the corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX The host PBX then ...

Page 42: ...emote site can accidentally or intentionally connect to the RLC With this connection made the unauthorized user can now place long distance phone calls through the RLC and the host PBX Security identifier When you choose the security identifier level of security the Meridian Digital Telephone IP Adapter automatically sends its configured security identifier password for each connection request The...

Page 43: ...he Meridian Digital Telephone IP Adapter unit with the telephone display menu Required footstand for Meridian Digital Telephone Internal IP Adapter units The Meridian Digital Telephone Internal IP Adapter unit installs in the footstand of the Meridian Digital Telephone The required ATA MCA footstand is standard on Meridian Modular Telephones M2000 series with a date code of May 6 1998 or later Con...

Page 44: ...ded by the host PBX for host controlled calls The following are some examples ACD features call forward conference call waiting hold transfer Note Dial tone for conference and transfer can be very rough A stutter can be heard during a remote dial tone This is a normal occurrence and is caused by the DSP activating a dial tone relay Refer to Chapter 6 Using the digital telephone for a detailed desc...

Page 45: ... and Administration Guide 21 October 2001 Meridian Digital Telephone IP Adapter description Automatic Call Distribution ACD applications The Meridian Digital Telephone IP Adapter supports all Nortel Networks Automatic Call Distribution ACD applications ...

Page 46: ... of the week for each Meridian Digital Telephone IP Adapter unit site You can define each entry as online offline or undefined for each time period entered You can override the settings of the Online Offline table if the table attempts to suspend access to the connection in the middle of a business call You are alerted by a tone and a display message 30 20 and 10 seconds before the connection is t...

Page 47: ... PSTN telephone The Meridian Digital Telephone IP Adapter unit does not support emergency service calls ATTENTION You must place emergency service calls on a telephone that is directly connected to a PSTN line If you place an emergency service call from a station that is connected to a Meridian Digital Telephone IP Adapter unit the RLC routes the call through the host PBX The host PBX could be in ...

Page 48: ... IP Adapter unit Refer to Chapter 5 Changing configuration settings using Configuration Manager The software is a Windows based application that is installed on your PC Administration tasks include the following viewing the system status performing upgrades backups or restores making configuration changes changing the administration password Note You must use the telephone set menu to configure th...

Page 49: ...for the Meridian Digital Telephone IP Adapter units Input specifications Input specifications for the Meridian Digital Telephone IP Adapter units are as follows Output specifications Output specifications for the Meridian Digital Telephone IP Adapter units are as follows Characteristic Rating voltage 90 264 VAC frequency 47 63 Hz current 0 4A maximum Characteristic Rating voltage 24 VDC 5 current ...

Page 50: ...26 Meridian Digital Telephone IP Adapter Installation and Administration Guide Meridian Digital Telephone IP Adapter description Standard 1 1 ...

Page 51: ...igital Telephone IP Adapter Installation and Administration Guide 27 C h a p t e r 2 Planning for installation In this chapter Physical environment 28 Administration PC 31 Network considerations 34 Deployment 36 ...

Page 52: ... Adapter circuit card into the base of a digital telephone set The dimensions for the circuit card are as follows 16 5 cm 6 5 inches wide 8 8 cm 3 5 inches deep Place the Meridian Digital Telephone IP Adapter unit on a desk or mount it on the wall The dimensions for the unit are as follows 18 2 cm 7 2 inches wide 9 9 cm 3 9 inches deep Temperature The table on the following page describes the temp...

Page 53: ...Absolute Temperature Relative humidity 0 C 32 F 5 70 C 158 F 95 non condensing Short term less than 72 hours 0 C 32 F 70 C 158 F Rate of change 0 C 32 F to 60 C 140 F per 3 minutes Storage Recommended temperature 50 C 58 F 70 C 158 F Relative humidity 5 95 RH non condensing Temperature shock In three minutes 50 C 58 F 25 C 77 F In three minutes 70 C 158 F 25 C 77 F Non condensing 40 C 40 F 70 C 15...

Page 54: ...wer supply Cables included with the Meridian Digital Telephone External IP Adapter unit The Meridian Digital Telephone Internal IP Adapter package includes the following cables 1 83 meter 6 foot RJ 11 telephone cord a power cord and power supply Cables you must supply yourself The following cables used to establish the network connections are industry standard cables and are not provided in the Me...

Page 55: ...it with Telnet to use Configuration Manager or using the digital telephone set menu You can access Configuration Manager using a 10BaseT Ethernet connection for ongoing administration and upgrade of Meridian Digital Telephone IP Adapter units Note Use the telephone set menu for first time configuration of Meridian Digital Telephone IP Adapter units Ethernet connection Once you configure the Meridi...

Page 56: ...twork Windows PC requirements To use Configuration Manager the administration PC must have the following characteristics IBM compatible Windows 95 Windows 98 or Windows Workstation NT 4 0 with the Microsoft Transmission Control Protocol Internet Protocol TCP IP networking component installed CD ROM drive a pointing device mouse 32 Mbytes of RAM for Windows 95 and 98 or 64 Mbytes of RAM for Windows...

Page 57: ...one IP Adapter unit and Configuration Manager software are Year 2000 compliant However you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system is shown in this table Operating system Year 2000 compliance requirement Windows Workstation NT 4 0 Service Pack 5 or higher Windows 95 Version 95b Windows 98 OK as is ...

Page 58: ...e IP Adapter unit unless using Dynamic Host Configuration Protocol DHCP Note Similarly you must assign a subnet mask gateway and unique IP address to the RLC on the host PBX have the ability to send and receive traffic to and from the RLC on the host PBX Determining DHCP Assigned IP Addresses If you use DHCP at the remote location determine the Remote Office Unit s IP address by checking the Netwo...

Page 59: ... s position in an IP network Router 10 2 1 3 10 3 1 3 G101520IP Meridian Digital Telephone External IP Adapter unit Meridian Digital Telephone Internal IP Adapter circuit card RLC Corporate WAN Management port optional Host PBX Ethernet network Router 10 3 1 1 10 3 1 2 10 2 1 1 Internal network 10 2 1 10 10 4 1 2 10 1 1 6 10 1 1 5 10 1 1 4 10 1 1 1 Data modem Data modem 10 1 1 2 10 1 1 3 User s PC...

Page 60: ...o share the same broadband IP address An alternative to running the NAT protocol is to have the network administrator provide each device with its own broadband IP address Meridian Digital Telephone IP Adapter units support NAT functionality if this functionality is enabled on your network You can only connect a single Meridian Digital Telephone IP Adapter unit behind a NAT router You can connect ...

Page 61: ...P address on the RLC One virtual private network VPN supports multiple Meridian Digital Telephone IP Adapter units One Network Address Translation NAT router supports only one Meridian Digital Telephone IP Adapter unit One Port number and Network Address Translation PNAT router supports multiple Meridian Digital Telephone IP Adapter units The RLC requires an IP address that the Meridian Digital Te...

Page 62: ...38 Meridian Digital Telephone IP Adapter Installation and Administration Guide Planning for installation Standard 1 1 ...

Page 63: ...ide 39 C h a p t e r 3 Installing the Meridian Digital Telephone IP Adapter unit In this chapter Preparing for installation 40 Installing the Meridian Digital Telephone Internal IP Adapter circuit card 42 Installing the Meridian Digital Telephone External IP Adapter unit 48 ...

Page 64: ...s guide on page xx in the Preface Follow these safety precautions at all times to avoid damage or injury Plug the Meridian Digital Telephone IP Adapter unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network Ensure that nothing rests on connection cables and that cables cannot be tripped over or stepped on Protect the equipment again...

Page 65: ...nstalled on the PC required for performing firmware upgrades If you do not have a TFTP server currently installed on the administration PC you can obtain one from the Internet Unpacking and inspecting the equipment Before you install the Meridian Digital Telephone IP Adapter unit ensure that the following package contents are all present and are not damaged one Meridian Digital Telephone Internal ...

Page 66: ...eridian Digital Telephone Internal IP Adapter units on page 19 Note You can only add the Meridian Digital Telephone Internal IP Adapter circuit card to digital telephones that have an ATA MCA footstand To obtain an ATA MCA footstand contact your Nortel Networks distributor Removing the footstand of the digital telephone To remove the footstand of the digital telephone complete the following proced...

Page 67: ...Internal IP Adapter circuit card Note Refer to B in the preceding diagram Inserting the Meridian Digital Telephone Internal IP Adapter circuit card To insert the Meridian Digital Telephone Internal IP Adapter circuit card into your digital telephone complete the following procedure 1 Remove the Meridian Digital Telephone Internal IP Adapter circuit card from the antistatic bag 2 Insert the leading...

Page 68: ...on the footstand 4 Attach the Meridian Digital Telephone Internal IP Adapter circuit card to the footstand with the screws supplied in the Installation Kit Note Refer to D in the diagram on page 44 5 Plug the male RJ 11 connector on the loose end of the Meridian Line Cord attached to the Remote Office 9110 unit into the jack on the telephone 6 Re attach the footstand to the bottom of the telephone...

Page 69: ...d close to the plug that connects to the Meridian Digital Telephone Internal IP Adapter circuit card To install the ferrite beads for both the Ethernet cable and the power supply cable 1 Open the plastic latch at the side of the ferrite bead 2 Lay a cable across the middle of the ferrite bead The ferrite bead must be close to the cable connector 3 Loop the cable tightly around the ferrite bead The...

Page 70: ...ollowing telephone and Ethernet cables for your network Ethernet cable If you are connecting the Meridian Digital Telephone Internal IP Adapter circuit card to a hub you need a standard CAT5 unshielded twisted pair UTP straight through Ethernet cable The cable should be no longer than 100 meters 325 feet Note These cables are not supplied in the Meridian Digital Telephone Internal IP Adapter packa...

Page 71: ...nnect the appropriate cord on the power transformer to the power connector on the Meridian Digital Telephone Internal IP Adapter circuit card b Plug the power connector into an uninterruptible power supply UPS or wall outlet Powering up the Meridian Digital Telephone Internal IP Adapter circuit card As soon as you connect the Meridian Digital Telephone Internal IP Adapter circuit card to the power...

Page 72: ... provide your own mounting hardware Installing the Meridian Digital Telephone External IP Adapter unit on a desk To install the Meridian Digital Telephone External IP Adapter unit on a desk complete the following procedure 1 Turn the Meridian Digital Telephone External IP Adapter unit upside down 2 Affix the rubber feet to the bottom of the Meridian Digital Telephone External IP Adapter unit Note ...

Page 73: ... the Meridian Digital Telephone External IP Adapter unit Otherwise the unit cannot be mounted flush against the wall Ensure that your chosen location meets the following criteria The LEDs on the front panel must be easily viewed There must be enough space to accommodate the cables when they are connected to the Meridian Digital Telephone External IP Adapter unit Refer to the following diagram G023...

Page 74: ...te Do not screw the screws all the way in The heads should be screwed to about 5 mm 1 8 inch from the wall 4 Mount the Meridian Digital Telephone External IP Adapter unit on the screws then gently pull it down so the screws slide into the narrow portion of the screw slots Note Do not let go yet 5 Make sure that the Meridian Digital Telephone External IP Adapter unit is securely mounted Connecting ...

Page 75: ...al Telephone External IP Adapter unit to the network To connect the Meridian Digital Telephone External IP Adapter unit to the network complete the following procedure 1 Add the Meridian Digital Telephone External IP Adapter unit to your Ethernet network by making the following connections a Connect one end of the Ethernet cable to the ETHERNET connector on the Meridian Digital Telephone External ...

Page 76: ...ernal IP Adapter unit to the jack marked DIGITAL PHONE on the rear panel of the Meridian Digital Telephone External IP Adapter unit b Plug the other end of this cable to the jack on the digital telephone Powering up the Meridian Digital Telephone External IP Adapter unit As soon as you connect the Meridian Digital Telephone External IP Adapter unit to the power source the unit begins to power up D...

Page 77: ...gital Telephone IP Adapter Installation and Administration Guide 53 C h a p t e r 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin 54 Running the telephone menu script 57 ...

Page 78: ...e same time You must use one or the other If you want to use Configuration Manager to configure the Meridian Digital Telephone IP Adapter unit refer to Chapter 5 Changing configuration settings using Configuration Manager Information you need to know before configuring Before you start configuring the Meridian Digital Telephone IP Adapter unit you should have the following information available th...

Page 79: ...e menu script on page 57 Telephone menu key function Key name Key label 911x telephone menu key function DIGIT 1 2 3 4 5 6 7 8 9 0 user name password entry numeric entry ALPHA 2 3 4 5 6 7 8 9 user name password entry YES 1 request menu enable feature NO 2 skip menu disable feature RELEASE Rls R Goodbye depending on your telephone set enter configuration mode return to previous menu exit system ENT...

Page 80: ...u reach the top level Note The Confirm Exit message indicates that you have reached the top level of the menu 2 The telephone display asks you to confirm your request to exit the configuration menu similar to the following Confirm Exit 1 Yes 2 No Note If you exit the system without saving any changes you have made your changes will stay in active memory until the next system restart reboot After t...

Page 81: ...s the telephone menu Result The telephone display prompts you for a user name similar to the following Enter User Name Press the Rls key to exit 2 Enter the digits 48378 GUEST and then press the Hold key Result The telephone display prompts you for a password similar to the following Enter Password Press the Rls key to exit 3 Enter the digits 48378123 GUEST123 the default password or the current p...

Page 82: ...remote site s current IP address similar to the following IP Address 192 168 142 102 c Press the Hold key Result The telephone display shows the remote site s current IP subnet mask similar to the following IP Subnet Mask 255 255 255 0 d Press the Hold key Result The telephone display shows the remote site s current IP gateway similar to the following IP Gateway 192 168 142 254 e Press the Hold ke...

Page 83: ... following retain current configuration settings for this Meridian Digital Telephone IP Adapter unit a Press 2 b Press the Hold key c Proceed to step 5 on page 60 revert Meridian Digital Telephone IP Adapter unit configuration settings to their factory set default values a Press 1 b Press the Hold key Result The telephone display asks you to confirm your decision similar to the following Confirm 1...

Page 84: ... Unit ID 1 Yes 2 No IF you want to THEN do the following modify the Unit ID of the Meridian Digital Telephone IP Adapter unit a Press 1 b Press the Hold key Result The telephone display prompts you for the new Unit ID and displays the current Unit ID similar to the following Enter Unit ID of 911x 1 c Press the digit s of the new Unit ID d Press the Hold key e Proceed to step 6 on page 61 retain cu...

Page 85: ...al Telephone IP Adapter unit s current time offset between the host site and the remote site a Press 1 b Press the Hold key Result The telephone display prompts you to indicate if the time at the remote site is later or earlier than the time at the host site similar to the following Enter Sign 1 Add 2 Sub c Press 1 if the time at the remote site is later than the time at the host site This is the ...

Page 86: ...dify the emergency code similar to the following Modify Emergency Code 1 Yes 2 No This step does not apply to Meridian Digital Telephone IP Adapter units Press 2 and continue to step 8 on page 63 retain the current time offset between the PBX at the host site and the Meridian Digital Telephone IP Adapter unit at the remote site a Press 2 b Press the Hold key IF you want to THEN do the following ...

Page 87: ...absence of an online command in the Online Offline Table a Press 1 b Press the Hold key Result The telephone display prompts you for a new online SPRE code The telephone display also shows the current online SPRE code similar to the following Enter Online SPRE 99 c Press the digits of the new online SPRE code Note All SPRE codes begin with a pound sign It is not necessary to press the key when mod...

Page 88: ...to go offline with the Meridian Digital Telephone IP Adapter unit in the absence of an offline command in the Online Offline Table a Press 1 b Press the Hold key Result The telephone display prompts you for a new offline SPRE code The telephone display also shows the current offline SPRE code similar to the following Enter Offline SPRE 98 c Press the digits of the new offline SPRE code Note Refer ...

Page 89: ...ollowing modify the number that you must dial to begin a work session in an ACD environment for example a Press 1 b Press the Hold key Result The telephone display prompts you for a new registration SPRE code The telephone display also shows the current registration SPRE code similar to the following Enter Reg SPRE Code 97 c Press the digits of the new registration SPRE code Note Refer to the Note...

Page 90: ...wing modify the number that you must dial to end a work session in an ACD environment for example a Press 1 b Press the Hold key Result The telephone display prompts you to enter a new deregistration SPRE code The telephone display also shows the current deregistration SPRE code similar to the following Enter Dereg SPRE Code 96 c Press the digits of the new deregistration SPRE code Note Refer to t...

Page 91: ... 13 on page 70 modify the IP parameters configured for this Meridian Digital Telephone IP Adapter unit a Press 1 b Press the Hold key Result The telephone display asks if you want to enable Dynamic Host Configuration Protocol DHCP similar to the following Enable DHCP 1 Yes 2 No allow a DHCP server to dynamically assign an IP address to this Meridian Digital Telephone IP Adapter unit each time some...

Page 92: ... table on page 55 d Press the Hold key Result The telephone display prompts you for the Meridian Digital Telephone IP Adapter unit s new permanent IP subnet mask The telephone display also shows the current setting similar to the following Enter IP Subnet Mask 255 0 0 0 e Press the digits of the Meridian Digital Telephone IP Adapter unit s permanent IP subnet mask f Press the Hold key Result The t...

Page 93: ...P Adapter unit s new permanent IP gateway The telephone display also shows the current setting similar to the following Enter IP Gateway 0 0 0 0 i Press the digits of the Meridian Digital Telephone IP Adapter unit s permanent IP gateway Use the key for the IP address delimiter Refer to the table on page 55 j Press the Hold key Result The telephone display asks if you want to enable DiffServ simila...

Page 94: ...old key Result The telephone display asks if you want to enable 802 1p mapping similar to the following Enable 802 1p Mapping 1 Yes 2 No enable prioritizing of voice packets in the IEEE Media Access Control layer 802 1p a Press 1 b Press the Hold key c Proceed to step 13 below not enable prioritizing of voice packets in the IEEE Media Access Control layer a Press 2 b Press the Hold key IF you want...

Page 95: ... currently configured to handle this traffic similar to the following Enter Port of RLC 7 c Press the digit s of the new port number d Press the Hold key Result The telephone display prompts you to enter the security level that you want to assign to this Meridian Digital Telephone IP Adapter unit The telephone display also shows the current security level similar to the following Enter Security Le...

Page 96: ... s Inbound Security ID similar to the following Inbound Security ID c Enter the Meridian Digital Telephone IP Adapter unit s 10 digit inbound security ID d Press the Hold key Result The telephone display prompts you for the RLC s outbound security ID similar to the following Outbound Security ID e Enter the Meridian Digital Telephone IP Adapter unit s 10 digit outbound security ID f Press the Hold...

Page 97: ...e Hold key Result The telephone display prompts you to enter an IP address for the RLC and shows the current value it has for this address similar to the following Enter RLC IP Address 192 68 243 254 c Press the digits of the new RLC IP address d Press the Hold key Result The telephone display prompts you for the IP Signaling setting for this Meridian Digital Telephone IP Adapter unit and displays...

Page 98: ...e IP Adapter unit similar to the following Modify Localization 1 Yes 2 No This step does not apply to Meridian Digital Telephone IP Adapter units Press 2 and continue to step 16 below 16 The telephone display asks if you want to modify the current modem tones setting for this Remote Office 911x series unit similar to the following Modify Modem Tones 1 Yes 2 No This step does not apply to Meridian ...

Page 99: ...t is connected to the Meridian Digital Telephone IP Adapter unit similar to the following Is this a M2006 1 Yes 2 No c If the telephone display does not show the model of your telephone set press 2 d Press the Hold key Note The telephone display repeats this question until it receives an affirmative answer with the following set types M2008 M2216 M2616 M2616CT M3310 M3820 M3902 M3903 M3904 M3905 o...

Page 100: ...er of your telephone set press 2 and return to step e above g If this is the correct model number of your telephone set press 1 h Press the Hold key i Proceed to step 18 below not modify the current telephone set type configuration for this Meridian Digital Telephone IP Adapter unit a Press 1 b Press the Hold key IF you want to THEN do the following discard your most recent configuration changes a...

Page 101: ...ion changes a Press 1 b Press the Hold key Result The telephone display asks you to confirm your instruction to overwrite current configuration settings with your latest configuration changes similar to the following Confirm 1 Yes 2 No revert to the previous configuration settings a Press 2 b Proceed to step 19 below keep your most recent configuration changes as system settings a Press 1 b Procee...

Page 102: ...em down or restart the system similar to the following 0 Shut Down 1 Restart restart the Meridian Digital Telephone IP Adapter unit a Press 1 b Press the Hold key Result The telephone display asks you to confirm your decision to restart the system similar to the following Confirm 1 Yes 2 No abort your instruction to restart the Meridian Digital Telephone IP Adapter unit a Press 2 b Press the Hold ...

Page 103: ...13 P d If the telephone is connected to a PBX it is ready to send and receive telephone calls as normal e If the telephone is not connected to a PBX the telephone display shows a message similar to the following HOSTLESS MODE shut down the Meridian Digital Telephone IP Adapter unit thereby disabling all functionality on the unit a Press 0 b Press the Hold key Result The telephone display asks you ...

Page 104: ...hone IP Adapter unit a Press 2 b Press the Hold key Result Return to Display Local IP 1 Yes 2 No on page 57 confirm your instruction to shut down the Meridian Digital Telephone IP Adapter unit a Press 1 b Press the Hold key Result The telephone display prompts you to turn off the Meridian Digital Telephone IP Adapter unit similar to the following Please remove System Power IF you want to THEN do t...

Page 105: ... Administration Guide 81 C h a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin 82 Meridian Digital Telephone IP Adapter unit system configuration 83 IP configuration 88 RLC connection configuration 91 ...

Page 106: ...nager use a remote management software application Note Nortel Networks recommends that you use the telephone menu set to perform the initial configuration for the Meridian Digital Telephone IP Adapter unit Refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Once configured you can then use the Configuration Manager for changes administration and firmware upgrades For a mor...

Page 107: ...e Meridian Digital Telephone IP Adapter unit configuration follows the same configuration property sheets in Configuration Manager as the Remote Office 911x unit To configure the Meridian Digital Telephone IP Adapter unit choose View Device Type 911x Help information for Remote Office 911x series units applies to Meridian Digital Telephone IP Adapter units unless otherwise stated Getting there 911...

Page 108: ... button to update the Meridian Digital Telephone IP Adapter unit with the new information IF you are THEN logged on to the Meridian Digital Telephone IP Adapter unit the changes are written into the Meridian Digital Telephone IP Adapter unit s buffer To save the changes in flash memory choose Upload Download Save to Flash from the Menu Bar not logged on to the Meridian Digital Telephone IP Adapter...

Page 109: ...on on the RLC for this unit ID Node Name Enter your site name The node name identifies this Meridian Digital Telephone IP Adapter unit in the remote network DSP Gain Select the number of decibels dB that you want to add to or subtract from the strength of the incoming signal before the DSP processes it Valid options are 9 6 3 0 3 6 9 12 and 15 Note Change this setting at the remote site to address...

Page 110: ...fore the SPRE code when going into offline mode SPRE Codes Registration Enter the SPRE code maximum seven digits that engages the user s telephone with a multi user or dynamic port or accept the default code The default is 97 Note The SPRE code is automatically prefixed with a pound sign This means users must dial before the SPRE code when registering for a port SPRE Codes DeRegistration Enter the...

Page 111: ...ian Digital Telephone IP Adapters Modem Tones This setting does not apply to Meridian Digital Telephone IP Adapters Phone Type Select the type of digital telephone that the Meridian Digital Telephone IP Adapter unit attaches to using the drop down list box Valid options are M2008 M2216 M2616 M2616CT M3310 M3820 M3902 M3903 M3904 M3905 and OTHER Addon Module Type Select the type of addon module att...

Page 112: ...ration settings using Configuration Manager Standard 1 1 IP configuration This section explains how to change the IP address subnet mask and default gateway for the Meridian Digital Telephone IP Adapter unit Getting there 911x Configuration Manager IP Configuration IP Configuration property sheet ...

Page 113: ...tion 4 Restart the Meridian Digital Telephone IP Adapter unit Note To restart a Meridian Digital Telephone IP Adapter unit use the procedure found under Restarting the system on page 147 IF you are THEN logged on to the Meridian Digital Telephone IP Adapter unit the changes are written into the Meridian Digital Telephone IP Adapter unit s buffer To save the changes in flash memory choose Upload Do...

Page 114: ...y configure a static IP address for the Meridian Digital Telephone IP Adapter unit Result Configuration Manager enables the IP Address IP Network Mask and IP Gateway fields Address Information IP Address IP Network Mask IP Gateway If you clicked on the Configure IP Address option button enter the IP address IP network mask and IP gateway in the appropriate fields DiffServ CodePoint Click on the En...

Page 115: ...uration Manager RLC connection configuration This section shows you how to change the RLC connection information needed by the Meridian Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX Getting there 911x Configuration Manager RLC Connection Configuration RLC Connection Configuration property sheet ...

Page 116: ...rary work file 3 Click on the Send button to update the Meridian Digital Telephone IP Adapter unit with the new information IF you are THEN logged on to the Meridian Digital Telephone IP Adapter unit the changes are written into the Meridian Digital Telephone IP Adapter unit s buffer To save the changes in flash memory choose Upload Download Save to Flash not logged on to the Meridian Digital Tele...

Page 117: ...isable option button if you do not want to route calls over your IP network IP Connection IP Address Enter the RLC s IP address The Meridian Digital Telephone IP Adapter unit uses this IP address to connect to the RLC over the IP network IP Connection IP Signaling Click on the Permanent option button to configure this port s IP connection to be up at all times Click on the On Demand option button ...

Page 118: ... the RLC to perform a security check Select Provision ID from the drop down list box to require the RLC to perform a security check every time a user tries to log on to a remote unit This action enables the Security ID fields Security ID Outbound Security ID Enter the 10 digit Meridian Digital Telephone IP Adapter unit security identifier Security ID Inbound Security ID Enter the 10 digit RLC secu...

Page 119: ...ion and Administration Guide 95 C h a p t e r 6 Using the digital telephone In this chapter Modes of operation 96 Placing and receiving calls 98 Indicator updates 100 Display messages 101 Telephone features operation 103 Going online and offline 105 ...

Page 120: ...om or place to someone at the host PBX site In host controlled mode a voice path is established to the host PBX and signaling messages are passed between the host PBX and the Meridian Digital Telephone IP Adapter unit Online mode When in online mode calls initiated on the host calling key are directed through the host PBX The display on your digital telephone set shows Online Mode Offline mode Whe...

Page 121: ...Administration Guide 97 October 2001 Using the digital telephone special prefix SPRE codes configured on the Meridian Digital Telephone IP Adapter unit at your site For more information refer to SPRE Codes Online on page 86 and SPRE Codes Offline on page 86 ...

Page 122: ...atically initiates a host controlled call method 2 Press the calling key Pressing the host calling key initiates a host controlled call Placing a host controlled call To place a host controlled call complete the following procedure 1 Lift the telephone handset or press the host calling key Result You hear a dial tone over a connection with the host PBX Note If a connection to the host PBX cannot b...

Page 123: ...e access to voice mail if the call is not answered If a connection cannot be established through the host PBX you can use the local calling key to place the station to station call 1 Lift the telephone handset or press the host calling key Result A connection is established with the host PBX and you hear a dial tone The indicator beside the host calling key lights up 2 Dial the extension of the pa...

Page 124: ... updates indicators when a connection between the host PBX and Meridian Digital Telephone IP Adapter unit is active Host controlled indicator updates The host PBX automatically updates indicators for host controlled features each time any of the following occur the host PBX receives an incoming call from your site the host PBX processes an outgoing call from your site the host PBX sends a message ...

Page 125: ...RE code Hostless Mode The connection to the host PBX cannot be established The host PBX may be temporarily unavailable Note If Hostless Mode persists contact your system administrator Logged In If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC Your station is logged on Note This message only displays for approximately 10 seconds Offli...

Page 126: ...ed by someone else Port Not Logged In If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC Your station is logged off Release and Try Again There are not enough DSP resources to process the call Try again at a later time Note Ensure to initiate calls from the appropriate calling key according to the following parameters Use the host call...

Page 127: ...fined on the host PBX For example if the host PBX is configured to play music for the holding parties then the holding party hears music You can press the local calling key to place a new call Call Waiting Since the Meridian Digital Telephone IP Adapter unit does not use host controlled indicators there are never any indicator conflicts when a call is presented to the station The Meridian Digital ...

Page 128: ...call flashes the local calling key indicator and sounds the alert tone Call Transfer To transfer a call complete the following procedure 1 Press the Transfer key Result The active call is placed on hold and you hear dial tone 2 Dial the number that you want to transfer the call to 3 Press the Transfer key again to complete the transfer Note You can press the Transfer key while the call is still ri...

Page 129: ...ete the following procedure 1 Lift the telephone handset or press the local calling key 2 Press the pound key followed by the online SPRE code Note Contact your system administrator for the online SPRE code Result The connection to the host PBX is initiated and negotiated with the host PBX During this negotiation period up to five seconds you cannot place host controlled calls When negotiation is ...

Page 130: ...on a host controlled call you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30 20 or 10 seconds If you ignore this warning your call disconnects To prevent your call from being disconnected enter the online SPRE code You can do this without putting your call on hold first The online SPRE code cancels the offline event leaving your telepho...

Page 131: ...password 108 Creating a backup configuration file 110 Restoring the configuration 113 Display logs 118 Statistics screens 122 Verifying the firmware and software version 139 Obtaining the latest upgrade file 141 Extracting upgrade files from the download file 142 Performing a firmware upgrade 144 Restarting the system 147 Performing a software upgrade 148 ...

Page 132: ...eridian Digital Telephone IP Adapter unit s password This password prevents unauthorized users from performing online changes of the configuration residing in the Meridian Digital Telephone IP Adapter unit s flash memory Note Make sure that you record the password and store it in a safe secure location If you forget or lose the password contact your Nortel Networks customer support representative ...

Page 133: ...unit s password To change the Meridian Digital Telephone IP Adapter unit s password complete the following procedure 1 From the Menu Bar choose Connect Change Password Node Result The Change Password dialog box displays similar to the following 2 Complete the fields in the Change Password Node dialog box 3 Click on the OK button ATTENTION Do not change the Meridian Digital Telephone IP Adapter uni...

Page 134: ...perform a firmware upgrade Storing backup configuration files The Meridian Digital Telephone IP Adapter unit is an extension of the telecommunications and data network It is extremely important that you keep a backup copy of the Meridian Digital Telephone IP Adapter unit s configuration If the Meridian Digital Telephone IP Adapter unit s flash memory or configuration becomes corrupted or is lost y...

Page 135: ... dialog box displays similar to the following 2 Choose the mode you want to use for the file transfer according to the following table IF you wish to save the configuration file to THEN do the following the administration PC Click on the Dump option button a different location on the IP network 1 Click on the TFTP option button Result This enables the IP Address fields 2 Enter the IP address of th...

Page 136: ...ield Note This configuration file becomes your backup file so ensure the file name is meaningful The file name s extension must be TXT 5 Click on the Download button Result The Download configuration dialog box closes and the following message displays in the status bar at the bottom of the screen Downloading Config From Board When the download is complete the Downloaded Configuration Data dialog ...

Page 137: ...ork using the TFTP protocol You must have a TFTP server application running on your administration PC The TFTP server s base directory must point to the directory that contains the configuration file you want to upload Before you begin Before you can upload the configuration file to the Meridian Digital Telephone IP Adapter unit you must complete the following steps 1 Start the TFTP server applica...

Page 138: ...network complete the following procedure 1 Navigate to the location of the configuration file 2 From the Menu Bar choose Upload Download Upload Config Result The Upload Configuration dialog box displays similar to the following 3 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of tha...

Page 139: ...esult The Open dialog box displays similar to the following 5 Ensure the Files of type list drop down box shows Text File TXT 6 Navigate to the folder containing the configuration file 7 Select the file then click on the Open button Result The Upload Configuration dialog box displays with the file you selected shown in the File Name field ...

Page 140: ...ays status messages relating to the upload The following is an example CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload If you interrupt the configuration upload this results in an incomplete configuration in the Meridian Digital Telephone IP Adapter unit s database If the configuration upload is interrupted repeat this procedure immediatel...

Page 141: ...he Yes button Result The following message displays in the status bar at the bottom of the screen Saving to Flash in Progress When the save is finished the following message displays in the middle of the Upload Configuration dialog box CONFIGURATION IS UPDATED INTO FLASH 11 Click on the Close button 12 Restart the RLC Note For instructions refer to Restarting the system on page 147 IF the upload w...

Page 142: ...hen troubleshooting system problems Click on the Save Report button if you need to print the display logs to a text file Refer to Configuration Manager Help for a complete listing of all display logs and the condition indicated by each Getting there 911x Configuration Manager Viewing display logs From the Menu Bar choose Alarms Stats Logs Display Logs Result The Meridian Digital Telephone IP Adapt...

Page 143: ... log in a file on your administration PC use the following procedure 1 After listing the display logs using the procedure explained under Viewing display logs on page 118 click on the Save Report button on the Display Logs window Result The Save As dialog box displays similar to the following 2 Enter a name for the configuration in the File name field Result Configuration Manager saves the display...

Page 144: ...If you want to change the number of display logs retained by the Meridian Digital Telephone IP Adapter unit complete the following procedure 1 From the Menu Bar choose Alarms Stats Logs Resize Logs Result The Resize Log dialog box displays similar to the following Note Maximum logs refers to the number of text lines or messages maintained by the Meridian Digital Telephone IP Adapter unit The Merid...

Page 145: ...lay logs that are no longer useful complete the following procedure 1 From the Menu Bar choose Alarms Stats Logs Clear Logs Result The CLEAR LOGS dialog box displays similar to the following IF you select THEN No the Clear logs dialog box closes and the retained display logs remain as they are Yes the Meridian Digital Telephone IP Adapter unit deletes its stored display logs the LOGS cleared dialo...

Page 146: ...ion to provide to technical support personnel upon request Getting there 911x Configuration Manager Bandwidth Connection Statistics Bandwidth Connection Statistics similar to the following allow you to see the amount of bandwidth that the logged on Meridian Digital Telephone IP Adapter unit has available to it Use the Bandwidth Connection Statistics to help you determine if you need to add more ba...

Page 147: ... screen Choose Alarms Stats Logs BW Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen Result Configuration Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Bandwidth Connection Statistics screen similar to the example on page 122 IF you want to THEN click update the statistics with the latest information on ...

Page 148: ...it Valid options are Active and Idle No of Voice Calls on IP Identifies the number of calls in progress on this unit s IP connection No of Voice Calls on PSTN Note PSTN statistics do not apply to Meridian Digital Telephone IP Adapter units Used IP BW Identifies the IP bandwidth in use on this unit Used Trunk BW Note Trunk bandwidth statistics do not apply to Meridian Digital Telephone IP Adapter u...

Page 149: ...of call being made Use the Caller Information Statistics to help you determine if the bandwidth used by the logged on Meridian Digital Telephone IP Adapter unit To display the Caller Info Statistics screen refer to Displaying the Caller Info Statistics screen on page 126 To obtain the definitions for the statistics presented on the Caller Info Statistics screen refer to Caller Info Statistics fiel...

Page 150: ... gathers the statistics from the Meridian Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen similar to the example on page 125 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtai...

Page 151: ...one IP Adapters Type Identifies the type of call Valid options are Signaling Voice and Local Priority PSTN statistics do not apply to Meridian Digital Telephone IP Adapters Call BW Identifies the amount of bandwidth used by the call Start Time Identifies the time that the connection initiated Transitions to PSTN Transition statistics do not apply to Meridian Digital Telephone IP Adapters Transitio...

Page 152: ...tion about the DSP devices on the logged in Meridian Digital Telephone IP Adapter unit Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP To display the DSP Statistics screen refer to Displaying the DSP Statistics screen on page 129 To obtain the definitions for the statistics presented on the DSP Statistics screen refer to DSP Statistics fie...

Page 153: ...rs statistics from the Meridian Digital Telephone IP Adapter unit and displays the DSP Statistics screen similar to the example on page 128 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtain descriptions of ...

Page 154: ...unit Valid options are 0 1 2 3 and 4 Device Number Identifies the DSP device that processed the call In Service Identifies any voice channels operating on this DSP application module Total MIPS Identifies the total millions of instructions per second MIPS capacity for this DSP device Available Mips Identifies the millions of instructions per second MIPS currently available on this DSP device Total...

Page 155: ...can provide multiple functionalities Available Flex Channels Identifies the number of channels on this DSP currently available to provide multiple functionalities Total Tones Channels Identifies the number of channels on this DSP that can transmit tones Total Reserved Channels Identifies the number of special purpose channels on this DSP reserved for internal use Name Identifies the name of the DS...

Page 156: ...ection between the IP network and the Meridian Digital Telephone IP Adapter unit that is achieved over the unit s Ethernet interface To display the Ethernet Interface Statistics screen refer to Displaying the Ethernet Interface Statistics screen on page 133 To obtain the definitions for the statistics presented on the Ethernet Interface Statistics screen refer to Ethernet Interface Statistics fiel...

Page 157: ...n Manager gathers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Ethernet Interface Statistics screen similar to the example on page 132 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close ...

Page 158: ...pe Identifies the interface type used by the call IfcNo Identifies the Ethernet interface used by the call Valid options are 0 ELAN and 1 CLAN MTUlen Identifies the Maximum Transmission Unit for this interface Speed Identifies the data rate of this interface In Octet Identifies the number of inbound bytes UPkts Identifies the number of inbound packets sent only to this recipient MPkts Identifies t...

Page 159: ...ies the number of outbound packets sent to multiple recipients Disc Identifies the number of outbound packets discarded by the interface due to resource problems Err Identifies the number of outbound packets discarded due to errors QLen Identifies the number of bytes in the interface s outbound queue Statistic Description ...

Page 160: ...the transmission and reception of frames and packets during the last 24 hours Use this log to identify periods when other network activity can adversely affect Remote Office system performance To display the Network Statistics screen refer to Displaying the Network Statistics screen on page 137 To obtain the definitions for the statistics presented on the Network Statistics screen refer to Network...

Page 161: ...athers statistics from the Meridian Digital Telephone IP Adapter unit and displays the Network Statistics screen similar to the example on page 136 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtain descript...

Page 162: ...ropped Identifies the number of received frames that the Remote Office system dropped in the given hour Error Identifies the percentage of frames received in the given hour with an error BroadCast Packet Identifies the number of packets broadcast or sent to all addresses on the network by this unit in the given hour Tx UCastPkt Identifies the number of packets unicast or sent to one specific addre...

Page 163: ...rrently installed This ensures that you do not replace the installed firmware or software with an older version Verifying the software version To verify the software version on your Meridian Digital Telephone IP Adapter unit complete the following procedure 1 From the Menu Bar choose Help About Configuration Manager Result The About Configuration Manager dialog box displays similar to the followin...

Page 164: ...edure 1 From the Menu Bar choose System Information System Data 2 The System Configuration Details dialog box displays similar to the following 3 Review the Unit Version box This identifies the version of firmware installed on the unit 4 Click on the Close button Determining the current firmware and software versions To determine what the current firmware and software versions are refer to the Rem...

Page 165: ...ation Manager software upgrade You use the Configuration Manager software to configure or administer the Meridian Digital Telephone IP Adapter unit 2 Meridian Digital Telephone IP Adapter unit firmware upgrades The firmware contains the code necessary for operating the Meridian Digital Telephone IP Adapter unit Downloading the upgrade file To download the upgrade file complete the following proced...

Page 166: ...fore you can perform the upgrade Performing the extraction using Windows To perform the extraction using Windows complete the following procedure 1 Navigate to the directory that contains the exe file you received from Nortel Networks 2 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following 3 Review the information presented and make changes as n...

Page 167: ...tration 4 Click on the Unzip button Result The file extraction begins A status bar shows the extraction progress When completed an unzipped successfully message displays similar to the following 5 Click on the OK button Result The WinZip Self Extractor dialog box reappears 6 Click on the Close button ...

Page 168: ...rm an upgrade refer to Verifying the firmware and software version on page 139 About firmware upgrades and configuration files Each time you perform a firmware upgrade the configuration database is also converted if necessary to a format that is compatible with the new firmware Configuration settings are not affected by the conversion Nortel Networks recommends that each time you perform a firmwar...

Page 169: ...IP Adapter unit firmware complete the following procedure 1 From the Menu Bar choose Upload Download Upload S W Result The Software Upload dialog box displays similar to the following Note In the Module section the Application option button is the default selection 2 Enter the IP address of the TFTP server into the IP Address fields Note Since the TFTP server application is running on your adminis...

Page 170: ...ton Example For Meridian Digital Telephone IP Adapter unit firmware select 911X upg and click on the Open button Result The Software Upload dialog box reappears The file you selected is shown in the Uploaded File box 7 Click on the Upload button Wait until the file uploads completely before entering any other commands The Log Report window displays a confirmation message when the upgrade is comple...

Page 171: ...on Manager To restart the unit 1 From the Menu Bar choose Connect System Reset Restart Result The System Restart dialog box displays similar to the following 2 Click the Yes button Result The Restarting the System Please Wait progress bar displays indicating that Configuration Manager is restarting the system similar to the following 3 When the restart is complete the system logs off the user Resu...

Page 172: ...uration Manager software To upgrade the Configuration Manager software complete the following procedure 1 Navigate to the directory that contains the upgrade files you extracted 2 Double click on the setup exe file 3 Follow the prompts on the screen Result The InstallShield installs the software overwriting the previous version ATTENTION Do not ignore any warning messages that the InstallShield di...

Page 173: ... 8 Troubleshooting In this chapter Before you begin 150 Meridian Digital Telephone IP Adapter unit LEDs 152 Digital telephone 153 Network connectivity 159 Software problems 162 Using Configuration Manager s PING 163 Recovering from a catastrophic failure 166 Repair and warranty information 167 ...

Page 174: ...able provided below Question IF you answered THEN do the following Is this a new installation yes 1 Perform troubleshooting in the sequence presented in this chapter 2 PING the unit to confirm that it is accessible on the network Refer to Using Configuration Manager s PING on page 163 no Answer the next question Did the Meridian Digital Telephone IP Adapter unit work then suddenly stop working yes...

Page 175: ...r change any hardware components yes 1 Verify that changes were completed correctly 2 Check the hardware components to ensure they are in working order 3 Perform troubleshooting for the specific component no Contact your telecom or data network administrator There may be a problem with the network Question IF you answered THEN do the following ...

Page 176: ...or the rear panel of the digital telephone housing the Meridian Digital Telephone Internal IP Adapter circuit card The LEDs should behave as follows The Power LED should light up and remain lit The remaining LEDs flash whenever there is network activity If the LEDs do not display correctly Ensure that the Meridian Digital Telephone IP Adapter unit is connected to a power source If you are using an...

Page 177: ... pressing either the host calling or local calling keys and this is a first time installation 1 Ensure that the Meridian Digital Telephone IP Adapter unit completed its power up cycle successfully If it did the Status LED remains lit 2 Verify the connections between the telephone network and the Meridian Digital Telephone IP Adapter unit 3 Use Configuration Manager to verify that the following con...

Page 178: ...es needed to complete the tests that is verify that the station is correctly configured as local only remote only or both local and remote Note For instructions on using Configuration Manager refer to Chapter 5 Changing configuration settings using Configuration Manager 6 Work with the administrator at the host PBX site to ensure the following The RLC is enabled and working in its PBX slot restart...

Page 179: ...after completion of a Meridian Digital Telephone IP Adapter unit power cycle 1 Check all cable connections to and from the Meridian Digital Telephone IP Adapter unit to ensure that they are all securely connected 2 Check the IP network and ensure that it is not down traffic is being routed between the Meridian Digital Telephone IP Adapter unit and RLC on the host PBX 3 PING the RLC from the Meridi...

Page 180: ...IP network and ensure that it is not down traffic is being routed between the Meridian Digital Telephone IP Adapter unit and RLC on the host PBX 3 PING the RLC from the Meridian Digital Telephone IP Adapter unit to verify IP network connectivity 4 Restart the RLC wait one minute and then restart the Meridian Digital Telephone IP Adapter unit 5 Ensure that the RLC is enabled in its host PBX slot In...

Page 181: ...additional voice data especially during High Day Busy Hour HDBH periods Make adjustments to your network as required Incoming calls are not being received from the host PBX 1 Ensure your telephone is not on call forward 2 Ensure that the Meridian Digital Telephone IP Adapter unit is not in offline mode by entering the online SPRE code at a digital telephone 3 Ensure that the Meridian Digital Telep...

Page 182: ...ne IP Adapter unit and RLC on the host PBX 6 The network administrator should PING the RLC from the Meridian Digital Telephone IP Adapter unit to verify IP network connectivity 7 If the problem persists contact your telecom administrator or Nortel Networks distributor A call in progress was suddenly disconnected 1 Does your telephone display Offline Mode If so enter the online SPRE code to go back...

Page 183: ...e Meridian Digital Telephone IP Adapter unit 1 Ensure that you entered the IP address correctly when trying to establish the connection 2 Ensure that you entered the logon ID and password correctly when trying to establish the connection 3 Ensure the Meridian Digital Telephone IP Adapter unit s IP address network mask and default gateway are correctly configured in the Meridian Digital Telephone I...

Page 184: ...evices and ensure that Meridian Digital Telephone IP Adapter unit can be reached 2 Verify that the Ethernet cable is connected at both ends Meridian Digital Telephone IP Adapter unit and Internet Access Device 3 Check the Ethernet cable and ensure it is good 4 Ensure the Meridian Digital Telephone IP Adapter unit is powered up 5 Power the Meridian Digital Telephone IP Adapter unit off then back on...

Page 185: ... unit and the network and ensure it is good 3 Ensure the Ethernet cable is connected 4 If the Meridian Digital Telephone IP Adapter unit still does not send or receive traffic contact your data network administrator 5 Data network administrator Ensure other network devices are configured to allow traffic to and from the Meridian Digital Telephone IP Adapter unit An attempt to log out from the Meri...

Page 186: ...ons You can locate Display Logs definitions in Configuration Manager Help Symptom What to do 10060 TELNET CONNECTION FAILED appears when attempting to connect to the Meridian Digital Telephone IP Adapter unit It is possible that communication has been lost between the administration PC and the Meridian Digital Telephone IP Adapter unit Close the Configuration Manager then restart it The Meridian D...

Page 187: ...vity Use this test as a troubleshooting tool to determine if you can reach the RLC another remote unit or any other device on the network Getting there 911x Configuration Manager Performing a Configuration Manager PING To perform a Configuration Manager PING complete the following procedure 1 From the Menu Bar choose Tests PING Result The PING Test dialog box displays similar to the following 2 En...

Page 188: ... Troubleshooting Standard 1 1 4 Click on the OK button Result The PING test window displays showing the PING results The following is an example of a successful PING The following is an example of an unsuccessful PING 5 Click on the Close button Result The PING test window closes ...

Page 189: ...lt gateway configured properly at your site Confirm this by checking the IP Configuration property sheets for the involved units 3 Are the subnet mask and default gateway configured properly at the site that you are PINGing Confirm with the site s network administrator 4 Does the gateway respond to a PING If you are able to answer Yes to the questions above and the PING still does not work the pro...

Page 190: ...re is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures Should your Meridian Digital Telephone IP Adapter unit fail to operate after thorough review of the troubleshooting information in this and related Guides consult your Nortel Networks distributor for hardware replacement ...

Page 191: ...ed all the appropriate procedures in this chapter refer to the following contact information for repair and warranty help depending upon your location Canada Nortel Networks Service Selection Center 30 Norelco Drive Weston ON M9L 2X6 Canada Telephone 1 888 977 9444 United States Nortel Networks Product Service Center 640 Massman Drive Nashville TN 37210 USA Telephone 1 800 251 1758 Europe Nortel N...

Page 192: ...epair service in Central American and Latin American countries you must first get an RR repair and return number from your Nortel Networks distributor before shipping to the Nortel CALA Repair Center Nortel c o Wesbell 4019 S W 30th Avenue Fort Lauderdale FL 33312 USA Notify Receiving Department RR no Telephone Normal Service Hours Monday to Friday 8 00 a m to 5 00 p m Central Time 1 954 851 8841 ...

Page 193: ... x A Planning forms In this appendix IP Adapter Network Connections 170 IP Adapter Configuration Information Dialing Plans 171 IP Adapter telephone menu Configuration Values 172 Note You can locate electronic Remote Office Planning forms on the Nortel Networks website at www nortelnetworks com ...

Page 194: ...lephone IP Adapter site identification Node number Node name IP address Subnet mask Default gateway If the security level is provisioned security what is the Meridian Digital Telephone IP Adapter unit s security identifier Inbound Outbound Connection to RLC information IP address to reach the host PBX for IP network If security level is provisioned security what is the RLC s security code Inbound ...

Page 195: ... is mandatory and is automatically preconfigured in Configuration Manager The pound sign prevents conflicts with the dialing plan on the host PBX Description Default code Your code maximum of 3 digits Online SPRE code 99 Offline SPRE code 98 Registration SPRE code for multi user or dynamic pool ports only 97 Deregistration SPRE code for multi user or dynamic pool ports only 96 ...

Page 196: ...________________________________ Time Offset _________________________________ Emergency Code _________________________________ Online SPRE Code _________________________________ Offline SPRE Code _________________________________ Registration SPRE Code _________________________________ Deregistration SPRE Code _________________________________ Enable DHCP Y N circle one IP Address _______________...

Page 197: ...figuration Value Description Value Security Level RLC _________________________________ Enable IP Voice over IP Y N circle one RLC IP Address _________________________________ IP Signaling _________________________________ Modem Tones _________________________________ Set Type _________________________________ ...

Page 198: ...174 Meridian Digital Telephone IP Adapter Installation and Administration Guide Planning forms Standard 1 1 ...

Page 199: ...phone IP Adapter Installation and Administration Guide 175 A p p e n d i x B Connection pin out tables In this appendix RJ 45 ethernet connector 176 Admin serial connector pin out table 177 Power connector pin out table 178 ...

Page 200: ...176 Meridian Digital Telephone IP Adapter Installation and Administration Guide Connection pin out tables Standard 1 1 RJ 45 ethernet connector Pin Signal 1 RX 2 RX 3 TX 4 NC 5 NC 6 TX 7 NC 8 NC ...

Page 201: ...nd Administration Guide 177 October 2001 Connection pin out tables Admin serial connector pin out table Pin number Signal name I O Description 1 2 MMI RXD I MMI RS 232C Receive Data 3 MMI TXD O MMI RS 232C Transmit Data 4 5 Ground I Logic Ground 6 7 8 9 ...

Page 202: ... Telephone IP Adapter Installation and Administration Guide Connection pin out tables Standard 1 1 Power connector pin out table Pin number Signal name I O Current Description 1 Ground I Logic Ground 2 24VAC I 1 5 A 24VAC ...

Page 203: ...Meridian Digital Telephone IP Adapter Installation and Administration Guide 179 A p p e n d i x C Equipment attachment notices In this appendix Industry Canada 180 ...

Page 204: ...e installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunication...

Page 205: ...ion and Administration Guide 181 A p p e n d i x D Safety and regulatory information In this appendix International safety compliance 182 Electromagnetic compatibility 183 Electromagnetic immunity 184 Electrostatic discharge 185 FCC requirements 186 ...

Page 206: ...mplies with and is listed under UL 1950 Third Edition including revisions based on the Fourth Amendment to IEC 950 Second Edition Canadian Standards Association CSA The Meridian Digital Telephone IP Adapter unit complies with and is listed under CSA C22 2 No 950 95 Europe The Meridian Digital Telephone IP Adapter unit complies with and is listed under EN60950 1992 incorporating amendments 1 2 3 4 ...

Page 207: ...oes not interfere with operation of other licensed communications systems according to the standards set forth by Australia the United States and Canada The Meridian Digital Telephone IP Adapter unit does not adversely effect the compliance of the Meridian 1 system to AS 3548 Class B Australia Class A of FCC Part 15 Subpart J CSPR B requirements The margin is at least 2 dB better than the specifie...

Page 208: ...lectromagnetic immunity The Meridian Digital Telephone IP Adapter unit resists electromagnetic interference The Meridian Digital Telephone IP Adapter unit performs correctly when subjected to narrow band radiated fields in frequency range 500 kHz to 1 GHz field strength up to 10 V m 1 kHz 50 modulated AM signal per IEC 1000 4 3 ...

Page 209: ... typical for an office environment carpeted floors low humidity according to the test method specified by IEC 1000 4 2 No damage or malfunction occurs when the Meridian Digital Telephone IP Adapter unit is exposed to up to 8kV of direct discharge An indirect discharge of up to 16 kV does not result in malfunction of the system to adjacent equipment or connected cabling The requirements for both cl...

Page 210: ...sses tests for compliance with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions this equipment can cause harmful interference to radio comm...

Page 211: ...r jack Refer to Chapter 3 Installing the Meridian Digital Telephone IP Adapter unit for complete details on proper installation of the Meridian Digital Telephone IP Adapter unit Equipment harmful to the telephone network If the Meridian Digital Telephone IP Adapter unit causes harm to the telephone network the telephone company notifies the customer in advance that temporary discontinuance of serv...

Page 212: ...188 Meridian Digital Telephone IP Adapter Installation and Administration Guide Safety and regulatory information Standard 1 1 ...

Page 213: ... Mu law adapter Hardware required to support a particular device For example network adapters provide a port for the network wire Adapters can be expansion boards or part of the computer s main circuitry administrator A user who is responsible for maintaining the RLC or its associated remote units agent A person who is responsible for handling customer calls analog The type of signal used by most ...

Page 214: ...See Asynchronous Transfer Mode Automatic Call Distribution ACD applications A separate system or built in feature of a PBX that equally distributes incoming calls to agents As calls come in they are placed into a queue or a waiting line for the next available agent The RLC and its associated remote units support all of Nortel Networks ACD applications B bandwidth The amount of data that the networ...

Page 215: ...n A Meridian Digital Telephone set located at the Remote Office 9110 9115 or 9150 site BRI See basic rate interface bridge A protocol independent device that connects two LANs or two segments of the same LAN Bridges are faster and less versatile than routers because they forward packets without analyzing and rerouting messages bridge port Bridge ports are configured on the Remote Office 9150 unit ...

Page 216: ...on that is open all the time call treatment A method of handling applied to a call while it is waiting to be answered or serviced caller ID Caller ID is used on the RLC to identify the number of the caller requesting access to one of its ports It is also used on remote units to authenticate incoming calls from the RLC calling line identification An optional service that identifies the telephone nu...

Page 217: ... the microprocessor 2 A type of controller CLAN See customer local area network CLID See calling line identification client The part of a client server architecture that runs on a personal computer or workstation and relies on a server to perform some operations For example an e mail client is an application that enables you to send and receive e mail COD See call on demand codec An acronym for CO...

Page 218: ...ntroller for a peripheral device When you attach new devices to a computer such as a disk drive often a controller board must also be added CPU See central processing unit CPU clock The clock that regulates the execution of instructions inside a computer See also real time clock crash A serious computer failure whereby the computer stops working or a program closes unexpectedly A crash indicates a...

Page 219: ...e of coprocessor that manipulates analog data such as sound or photographs that has been converted to digital form DIMM See dual in line memory module direct current DC the electrical power used by computers comes from a single source such as a battery that provides a single voltage that stays at a constant level AC the power provided by utility companies must be converted to DC before it can be u...

Page 220: ... memory This process enables the microprocessor to spend its time performing other functions DLL See dynamic link library DLT See digital linear tape DMA See direct memory access DN See directory number driver A program that controls a device Every device whether it is a printer disk drive or keyboard must have a driver program A driver acts like a translator between the device and programs that u...

Page 221: ...e ports on the RLC However users sharing ports from a dynamic pool are assigned to the first available port on the RLC E ECC See error correction code ECP See extended capabilities port EEPROM See electronically erasable programmable read only media EIDE See enhanced IDE EISA See extended industry standard architecture bus ELAN See embedded local area network electronically erasable programmable r...

Page 222: ...n the two LANs Emergency Service Number The Remote Office 9150 unit allows you to program an emergency service number such as 911 EMI Electro magnetic interference Interference in signal transmission or reception caused by the radiation of electrical and magnetic fields enhanced IDE An IDE hard disk interface enhanced with hardware and firmware changes to support disks larger than 540 Mbytes four ...

Page 223: ...ards LAN cards and video adapters expansion bus Enables expansion boards to access the microprocessor and memory See also bus expression A building block of a script used to test for conditions perform calculations or compare values within scripts See also logical expression mathematical expressions and relational expression extended capabilities port A parallel port standard for PCs that supports...

Page 224: ...al telephone line to 16 24 32 or 40 kbps G 729 G 729 is a voice compression International Telecommunications Union ITU standard that can be used in a wide range of applications including wireless communications digital satellite systems packetized speech and digital leased lines G 729 provides 8 Kbps bandwidth for compressed speech at toll quality equivalent to G 726 32 Kbps ADPCM under clean chan...

Page 225: ...ishing a valid connection or signal between two pieces of hardware or communications software host call appearance key An assigned key on the telephone set at the remote site that is used to establish a connection with the host PBX or to receive incoming calls from the host PBX host controlled call mode When a call is placed to someone at the host site or when someone from the host site calls the ...

Page 226: ...are not being pressed on the digital telephone Industry Standard Architecture A 16 bit standard interface for add in cards input output Refers to any operation program or device that enters data into a computer or extracts data from a computer integrated services digital network A worldwide digital communication protocol that permits telephone networks to carry data voice and other source material...

Page 227: ... Exchange A networking protocol used by the Novell NetWare operating systems ISA See Industry Standard Architecture ISDN See integrated services digital network J jumper A metal bridge that closes an electrical circuit Typically a jumper consists of a plastic plug that fits over a pair of protruding pins Jumpers are sometimes used to configure expansion boards By placing a jumper plug over a diffe...

Page 228: ...located at a remote site logical expression A symbol used in scripts to test for different conditions Logical expressions are AND OR and NOT See also mathematical expressions and relational expression M M1 Meridian 1 PBX MAT Meridian Administration Tools This is a Nortel Networks software application that is used to administer the Meridian 1 PBX mathematical expressions The expressions used in scr...

Page 229: ...oard contains the CPU memory and basic controllers for the system On PCs the motherboard is often called the system board MTBF Mean time between failures Mu law A companding method for encoding and decoding audio signals in 24 channel pulse code modulated PCM systems Mu law is the method used in North America and Japan See also A law multiuser ports A Remote Office 9150 unit port feature that allo...

Page 230: ...orks LANs Almost all LANs for PCs are based on the NetBIOS Some LAN manufacturers have even extended it adding additional network capabilities network interface card An expansion board that enables a PC to be connected to a local area network LAN NIC See network interface card node A device connected to the network capable of connecting to other network devices For example the RLC and each remote ...

Page 231: ...ften configured with software and or other hardware by the reseller OLE See object linking and embedding online offline table The online offline table is configured on the RLC It allows you to schedule times that the host PBX connection is made available to the remote site and the times all telephones at the remote site can use only the local telephone service The online offline table is used for ...

Page 232: ...sonal computers have both a parallel port and at least one serial port PBX See private branch exchange PC Personal computer A computer with an architecture that is compatible with the IBM PC pegging The action of incrementing statistical counters to track system events pegging threshold A threshold used to define a cut off value for statistics such as short call and service level Pegging threshold...

Page 233: ...s A PBX usually offers more advanced features than are generally available on the public network Users of the PBX share a certain number of outside lines for placing telephone calls external to the PBX protocol A standard format used for communication between two devices The protocol determines the type of error checking to be used the data compression method if any how the sending device will ind...

Page 234: ...er is turned off See also CPU clock recorded announcement route A resource installed on the switch that offers a recorded announcement to callers relational expression An expression used in scripts to test for different conditions Relational expressions are less than greater than less than or equal greater than or equal and not equal See also logical expression and mathematical expressions Remote ...

Page 235: ...d on various criteria RTC See real time clock S SCA See single connector architecture second level threshold The value used in display thresholds that represents the highest value of the normal range for a given statistic security identifier The remote unit sends the branch office security identifier password to the RLC for each connection request The RLC matches the identifier configured for the ...

Page 236: ...s NT structure and requirements A service provides system functionality Service Control Manager A Windows NT process that manages the different services on the PC service profile identifier When you order an ISDN line your phone company provides you with a SPID for every phone number you have silence suppression A feature that prevents packet transmission during periods when there is no voice data...

Page 237: ...ement protocol SPID See service profile identifier SPRE code A Special Prefix code that is used to initiate use of a host PBX feature In a Remote Office context SPRE codes are used to toggle a remote site between online and offline modes use the paging feature switch an analog or ATA equipped station from host controlled mode to locally controlled mode so that local calls can be made register a Re...

Page 238: ...VGA video standard switch In a telecommunications network a switch is the hardware that receives phone calls and provides connections to telephone sets The switch allows a connection to be established as necessary and terminated when there is no longer a session to support it In networks a device that filters and forwards packets between LAN segments Switches operate at the data link layer layer 2...

Page 239: ...phone equipment TFTP See trivial file transfer protocol threshold A value for a statistic that system handling of the statistic changes at threshold class A set of options that specifies how statistics are treated in reports and real time displays See also pegging threshold Token Ring A PC network protocol developed by IBM A Token Ring network is a type of computer network whereby all the computer...

Page 240: ...nabling you to save data that is in RAM and to shut down the computer safely UPS See uninterruptible power supply utility A program that performs a specific task usually related to managing system resources Operating systems contain a number of utilities for managing disk drives printers and other devices V V 35 An ITU T standard describing a synchronous physical layer protocol used for communicat...

Page 241: ...ing more bandwidth for data or other voice or fax communications voice jitter attenuation A feature that removes the variable delays from the voice packets sent across the IP network thus avoiding awkward sounding speech Voice over Internet Protocol VoIP Technology that uses the IP data network to carry the voice conversation and telephone set control signals between a remote site and the host PBX...

Page 242: ...218 Meridian Digital Telephone IP Adapter Installation and Administration Guide Glossary Standard 1 1 ...

Page 243: ...Up Trunk BW 124 Used IP BW 124 Used Trunk BW 124 BroadCast Packet 138 Browse Upload Configuration 115 Browse button Software Upload 146 C Call BW 127 Caller Info Statistics Call BW 127 Connection ID 127 Current Media 127 Last Transition to IP 127 Last Transition to PSTN 127 Priority 127 Remote ID 127 Start Time 127 Transitions to IP 127 Transitions to PSTN 127 Type 127 Connection ID 127 Current Me...

Page 244: ...93 IP Gateway 90 IP Network Mask 90 IP QoS Status 124 L Last Transition to IP 127 Last Transition to PSTN 127 Local Call Autohold 87 Local Calling Key Position 86 Local DN 87 M Messages 120 Modem Tones 87 Module Number 130 N Name 131 Network statistics BroadCast Packet 138 Error 138 Hour 138 Rx DiscPkt 138 Rx Dropped 138 Rx Error 138 Rx Frames 138 Rx MultiPkt 138 Rx UCastPkt 138 Tx DiscPkt 138 Tx ...

Page 245: ...runk BW 124 Caller Info Statistics Call BW 127 Connection ID 127 Current Media 127 Last Transition to IP 127 Last Transition to PSTN 127 Priority 127 Remote ID 127 Start Time 127 Transitions to IP 127 Transitions to PSTN 127 Type 127 Caller Info Statistics field descriptions 127 DSP statistics Available Flex Channels 131 Available MIPS 130 Available Voice Channels 130 131 Device Number 130 In Serv...

Page 246: ...annels 130 Total Flex Channels 131 Total MIPS 130 Total Modem Channels 130 Total Reserved Channels 131 Total Tones Channels 131 Total Up Trunk BW 124 Total Voice Channels 130 Transitions to IP 127 Transitions to PSTN 127 Tx DiscPkt 138 Tx Frames 138 Tx UCastPkt 138 Type 127 U Unit ID 85 93 UPkts 134 Used IP BW 124 Used Trunk BW 124 ...

Page 247: ...bling cables included with the External IP Adapter unit 30 cables included with the Meridian Digital Telephone External IP Adapter 30 cables you must supply 30 Internal IP Adapter TCM 7 call forward feature 20 call modes host controlled 13 call transfer 104 call waiting 20 103 host controlled mode 103 call waiting feature features call waiting 20 Caller Information Statistics displaying 126 Caller...

Page 248: ... using the telephone menu accessing the telephone menu 55 before you begin 57 information you need 54 running the telephone menu script 57 telephone menu key function 55 configuring the unit with Configuration Manager IP addresses configuring 88 RLC connection information configuring 91 system settings configuring 83 field descriptions 85 system identification information 82 connection options 10B...

Page 249: ...ustralia 183 Class A of FCC Part 15 Subpart J 183 CSPR B requirements 183 margin 183 electromagnetic immunity 184 electrostatic discharge 185 emergency service number description 23 emergency calls placing 103 emergency code 62 emergency service calls 103 emergency service calls feature 103 EN90650 182 equipment equipment attachment notices 179 equipment attachment notices 179 Industry Canada 180 ...

Page 250: ... telephone 42 Meridian Digital Telephone IP Adapter 40 unpacking and inspecting the equipment 41 international safety compliance 182 Australia 182 Canadian Standards Association 182 EN90650 182 Underwriters Laboratory UL 182 Internet Access Device description 10 IP addressing and routing 34 PSTN and IP network diagram 12 remote unit 57 IP deployment 37 IP on demand 37 IP permanent 37 IP on demand ...

Page 251: ...quipment attachment 179 Industry Canada 180 O offline 86 offline mode display message 101 offline SPRE code 64 online 86 online mode display message 102 online SPRE code 63 online offline table configuration 22 how the table works 22 introduction 22 offline mode 96 online mode 96 Oper 134 Out Octet 134 outgoing calls 13 P password Configuration Manager password 108 default 57 Meridian Digital Tele...

Page 252: ...immunity 184 electrostatic discharge 185 international safety compliance 182 Australia TS001AS 3260 182 CSA C22 2 No 950 182 EN90650 182 UL 1950 182 security no security 18 security identifier 18 security identifier 18 software upgrades performing 148 Speed statistic 134 SPRE code deregistration modifying 66 offline modifying 64 online modifying 63 registration modifying 65 SPRE codes 63 66 deregi...

Page 253: ...ed digital telephones 19 supported features 20 supported telephone modules 19 TFTP and upgrades 144 defined 32 time offset 61 transfer 20 transfer feature 20 transport media 36 troubleshooting before you begin 150 recovering from a catastrophic failure 166 using PING 163 TS001AS 3260 182 U UL 1950 182 Underwriters Laboratory UL 182 UL 1950 182 unit ID modifying 60 universal power supply Meridian D...

Page 254: ...230 Meridian Digital Telephone IP Adapter Installation and Administration Guide Index Standard 1 1 ...

Page 255: ......

Page 256: ...pment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel Networks the Nortel Networks logo the Globemark and Unified Networks Meridian 1 MSL 100 and Succession Communication Server for Enterprise 1000 are trademarks of Nortel Networks MICROSOFT MS DOS WINDOWS and WINDOWS NT are trademarks of Microsoft Corporation Publication numb...

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