Nortel Compact ICS 7.1, Coordinator Manual

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Using System features / 231
N0130955 01 Compact ICS 7.1 System Coordinator Guide
Tones
You may hear some of the following tones while accessing Norstar
remotely.
Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to system resources
both by internal and remote users. When you enter a Class of Service
password at a telephone, the restriction filters associated with your Class of
Service password apply, rather than the normal restriction filters.
Similarly, when a remote user enters a Class of Service password on an
incoming auto-answer line, the restriction filters and remote package
associated with their Class of Service password apply, rather than the
normal restriction filters and remote package. COS passwords are
programmed by either your customer service representative or installer.
Users should memorize their COS passwords instead of writing them
down. Employee COS passwords should be deleted when they leave the
company. Typically, each user has a separate password. Several users can
share a password or one user can have several passwords.
Tone What it means
Busy tone Dialed a busy line pool access code. You hear
system dial tone again after five seconds.
Stuttered dial tone Enter your COS password.
Norstar system dial tone You may use the Norstar remotely.
Fast busy tone You have done one of the following
• Entered an incorrect COS password. Your call
is disconnected after five seconds.
• Taken too long while entering a COS
password. Your call is disconnected after five
seconds.
• Tried to use a line pool or feature not permitted
by your Class of Service. You hear system dial
tone again after five seconds.
• Dialed a number in the Norstar system which
does not exist. Your call is disconnected after
five seconds.