Nortel Compact ICS 7.1, Coordinator Manual

Page: 118 / 266

118 / Forwarding your calls
Compact ICS 7.1 System Coordinator Guide N0130955 01
Telephones that have Forward on busy active can receive priority calls. If
you are busy on a target line call, another call to that target line is redirected
to the prime telephone for that target line.
DND on Busy
When you are busy on a call and a second call comes in, your telephone
rings softly to alert you to the second call. If you find this second ring
distracting, you can have the system prevent a second call from disturbing
you by assigning Do Not Disturb (DND) on Busy to your extension.
When DND on Busy is turned on for the telephone, internal and private
network callers hear a busy tone instead of ringing when you are on the
telephone. External callers are transferred to the prime set used in your
system.
For step-by-step instructions, see ‘‘Making Changes to Do Not Disturb on
Busy’’ on page 38.
If you use DND on Busy, the line indicator for an external incoming call
flashes, but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the
programming of the target line. If the target line is busy, the caller may hear
a busy tone or be routed to the prime set for the target line regardless of the
DND on Busy programming for the telephone.
Tip -
If the telephone is a member of a Hunt Group, the
Call Forward on busy feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information about Hunt Groups, see
‘‘Programming Hunt Groups’’ on page 165.
Tip -
If a telephone is a member of a Hunt Group, and
the telephone activates this feature, the telephone does
not receive notification of incoming Hunt Group calls
while on a call. The DND on busy feature overrides the
Hunt Group. For more information about Hunt Groups,
see ‘‘Programming Hunt Groups’’ on page 165.