Appendix A Troubleshooting
415
Nortel Business Secure Router 252 Configuration — Basics
Problems with the WebGUI
Problems with Remote Management
Table 121
Troubleshooting the WebGUI
Problem
Corrective Action
I cannot access the
WebGUI.
Make sure that there is not an SMT session running.
Check that you have enabled Web service access. If you have configured a remote
management secured client IP address, your computer IP address must match it.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN.
The IP addresses of your computer and the Business Secure Router must be on the
same subnet for LAN access.
If you changed the Business Secure Router LAN IP address, then enter the new one
as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.1.4 (WAN) that block Web
service.
Table 122
Troubleshooting Remote Management
Problem
Corrective Action
I cannot remotely
manage the Business
Secure Router from
the LAN or the WAN.
Check your remote management and firewall configuration.
Use the Business Secure Router WAN IP address when configuring from the WAN.
Use the Business Secure Router LAN IP address when configuring from the LAN.
“Problems with the LAN interface” on page 412
checking your LAN connection.
Refer to the
“Problems with the WAN interface” on page 413
for instructions about
checking your WAN connection.
“Problems with the WebGUI” on page 415
.
Summary of Contents for BSR252
Page 28: ...28 Tables NN47923 500 ...
Page 44: ...44 Chapter 1 Getting to know your Business Secure Router NN47923 500 ...
Page 52: ...52 Chapter 2 Introducing the WebGUI NN47923 500 ...
Page 70: ...70 Chapter 3 Wizard setup NN47923 500 ...
Page 96: ...96 Chapter 5 System screens NN47923 500 ...
Page 114: ...114 Chapter 7 WAN screens NN47923 500 Figure 27 WAN IP ...
Page 120: ...120 Chapter 7 WAN screens NN47923 500 Figure 31 Dial Backup Setup ...
Page 128: ...128 Chapter 7 WAN screens NN47923 500 ...
Page 152: ...152 Chapter 9 Static Route screens NN47923 500 ...
Page 194: ...194 Chapter 11 Firewall screens NN47923 500 ...
Page 210: ...210 Chapter 13 VPN NN47923 500 Figure 67 Summary IP Policies ...
Page 222: ...222 Chapter 13 VPN NN47923 500 Figure 71 VPN Branch Office rule setup ...
Page 256: ...256 Chapter 13 VPN NN47923 500 Figure 81 VPN Client Termination advanced ...
Page 260: ...260 Chapter 13 VPN NN47923 500 ...
Page 264: ...264 Chapter 14 Certificates NN47923 500 Figure 83 My Certificates ...
Page 270: ...270 Chapter 14 Certificates NN47923 500 Figure 85 My Certificate create ...
Page 274: ...274 Chapter 14 Certificates NN47923 500 Figure 86 My Certificate details ...
Page 282: ...282 Chapter 14 Certificates NN47923 500 Figure 89 Trusted CA details ...
Page 298: ...298 Chapter 14 Certificates NN47923 500 ...
Page 316: ...316 Chapter 16 IEEE 802 1x NN47923 500 ...
Page 320: ...320 Chapter 17 Authentication server NN47923 500 Figure 106 Local User database edit ...
Page 328: ...328 Chapter 17 Authentication server NN47923 500 ...
Page 376: ...376 Chapter 20 Logs Screens NN47923 500 Figure 150 Log settings ...
Page 386: ...386 Chapter 20 Logs Screens NN47923 500 ...
Page 393: ...Chapter 21 Call scheduling screens 393 Nortel Business Secure Router 252 Configuration Basics ...
Page 394: ...394 Chapter 21 Call scheduling screens NN47923 500 ...
Page 410: ...410 Chapter 22 Maintenance NN47923 500 ...