414
Appendix A Troubleshooting
NN47923-500
Problems accessing an Internet Web site
Problems with the password
Table 119
Troubleshooting Web Site Internet Access
Problem
Corrective Action
Cannot connect to a
Web site on the
Internet.
Disable content filtering and clear your browser cache. Try connecting to the Web
site again. If you can now connect to this site, the content filter blocked original
access. Check your content filter settings if this was not your intention.
If you cannot connect to the site even after you disable content filtering, check your
device connections and Internet access settings. Your username and password
can be case-sensitive. If device connections and Internet access settings are
correct, contact your ISP.
Table 120
Troubleshooting the password
Problem
Corrective Action
I cannot access the
Business Secure
Router.
The administrator username is “nnadmin”. The default password is “PlsChgMe!”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the
correct password and username using the proper casing.
If you have changed the password and have now forgotten it, you must reset the
Business Secure Router to the default configuration file. This restores all of the factory
defaults, including the password. Press the rear panel
RESET
button for longer than
three seconds to return the Business Secure Router to the factory defaults.
Summary of Contents for BSR252
Page 28: ...28 Tables NN47923 500 ...
Page 44: ...44 Chapter 1 Getting to know your Business Secure Router NN47923 500 ...
Page 52: ...52 Chapter 2 Introducing the WebGUI NN47923 500 ...
Page 70: ...70 Chapter 3 Wizard setup NN47923 500 ...
Page 96: ...96 Chapter 5 System screens NN47923 500 ...
Page 114: ...114 Chapter 7 WAN screens NN47923 500 Figure 27 WAN IP ...
Page 120: ...120 Chapter 7 WAN screens NN47923 500 Figure 31 Dial Backup Setup ...
Page 128: ...128 Chapter 7 WAN screens NN47923 500 ...
Page 152: ...152 Chapter 9 Static Route screens NN47923 500 ...
Page 194: ...194 Chapter 11 Firewall screens NN47923 500 ...
Page 210: ...210 Chapter 13 VPN NN47923 500 Figure 67 Summary IP Policies ...
Page 222: ...222 Chapter 13 VPN NN47923 500 Figure 71 VPN Branch Office rule setup ...
Page 256: ...256 Chapter 13 VPN NN47923 500 Figure 81 VPN Client Termination advanced ...
Page 260: ...260 Chapter 13 VPN NN47923 500 ...
Page 264: ...264 Chapter 14 Certificates NN47923 500 Figure 83 My Certificates ...
Page 270: ...270 Chapter 14 Certificates NN47923 500 Figure 85 My Certificate create ...
Page 274: ...274 Chapter 14 Certificates NN47923 500 Figure 86 My Certificate details ...
Page 282: ...282 Chapter 14 Certificates NN47923 500 Figure 89 Trusted CA details ...
Page 298: ...298 Chapter 14 Certificates NN47923 500 ...
Page 316: ...316 Chapter 16 IEEE 802 1x NN47923 500 ...
Page 320: ...320 Chapter 17 Authentication server NN47923 500 Figure 106 Local User database edit ...
Page 328: ...328 Chapter 17 Authentication server NN47923 500 ...
Page 376: ...376 Chapter 20 Logs Screens NN47923 500 Figure 150 Log settings ...
Page 386: ...386 Chapter 20 Logs Screens NN47923 500 ...
Page 393: ...Chapter 21 Call scheduling screens 393 Nortel Business Secure Router 252 Configuration Basics ...
Page 394: ...394 Chapter 21 Call scheduling screens NN47923 500 ...
Page 410: ...410 Chapter 22 Maintenance NN47923 500 ...