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Nortel Attendant PC, Software User'S Manual

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Meridian 1 Attendant PC call processing

Page 79 of 160

 Meridian 1 Attendant PC Software User Guide

Recall to Same Attendant

This feature functions the same way as normal call recall, with an 
enhancement.  Previously, calls recalled to the first available 
attendant. With this feature enabled calls you extended can be 
queued to return to you only when you are idle. If you are busy, the 
calls remain in queue until you are available.  The following types 
of calls and recall that can be queued to you for recall are listed 
below: 

— Interattendant calls

— Meter recalls

— Slow answer recalls

— Park recalls

— Camp-On recalls

— Call Waiting recalls

Summary of Contents for Attendant PC

Page 1: ... device pursuant to Part 15 of the FCC rules and the radio interference regulations of the Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may c...

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Page 3: ...ther side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training Documentation P O Box 833858 m s H300 Richardson Texas 75083 3858 USA ...

Page 4: ...technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 5 4 3 2 1 No Comments ______________________________________________________________________ ______________________________________________________________________ ____...

Page 5: ...xed keys 4 Loop keys 4 Incoming Call Indicator Keys 5 Trunk Group Busy keys 5 Placing a call 6 Using the Attendant PC online help 6 Using the Help Index feature 7 Exploring the Help Console 8 Working with the Tools menu 9 Using the Feature List 10 Fixed features 11 Flexible features 11 Virtual features 12 Using the ICI List 18 Adding an ICI key 19 Using the ICI Keys page 20 Using the TGB keys 21 A...

Page 6: ...the Attendant PC 39 Working with the Config menu 41 Console Configuration 42 The Hotkeys tab 44 The Consoles tab 45 The Attendants tab 46 The Features tab 47 The Flex Keys tab 54 The ICI tab 55 The ICI Keys tab 57 The TGB tab 58 Interface Properties 60 The Alerter tab 60 The Call Waiting tab 61 The Handset tab 62 The Relay tab 63 The Diagnostics tab 64 Configure Port 65 Change Password 65 Meridian...

Page 7: ... Attendant 79 Calling an extension 80 Calling an outside number 81 Trunk to trunk call 82 Through dialing 83 Conference 84 Calling another attendant 86 Transferring a call to another attendant 87 Break in post dial 88 Break in pre dial 90 Break in busy verify 92 Sending a warning tone to an extension in line lockout 93 Requeueing a call to the next available attendant 94 Timed Reminder Recall 95 C...

Page 8: ...07 Calling an Auto Dial number 107 Storing an Auto Dial number 108 Automatic Wake Up 108 Programming a wake up call 108 Canceling a wake up call 109 Unanswered wake up calls 110 Making a VIP wake up call 110 Barge in 111 Busy verify 111 Charge Account 112 Entering an account number after dialing a call 112 DID Route Conversion 113 Do Not Disturb 114 Setting up Do Not Disturb 114 Using Do Not Distu...

Page 9: ...umber 125 Stored Number Redial 126 Redialing a Stored Number 126 Storing a Stored Number Redial number ahead of time 127 Storing a Stored Number Redial number during a call 127 System Speed Call 128 Meridian 1 Attendant PC network features 129 Centralized Attendant Service 129 Answering a call to a remote console 129 Extending a call to an idle extension 130 Extending a call to a busy remote exten...

Page 10: ...Route Warning Tone 137 Extending a call Off Hook Queueing 137 Network Speed Call 138 Routing control 138 Using the Meridian 1 Attendant PC Help Facility 139 About the Help facility 139 The Help menu 139 Console Help F1 140 Using the Contents tab 141 Using the Index tab 142 Using the Find tab 143 Using the Options menu 143 Accessing Glossary features 144 About Meridian 1 Attendant PC software 144 L...

Page 11: ...6 Figure 3 Attendant PC Help Index 7 Figure 4 Help Console window 8 Figure 5 Feature List display window 10 Figure 6 Virtual List display window 17 Figure 7 ICI specification window 19 Figure 8 ICI Keys display window 20 Figure 9 TGB specification window 21 Figure 10 TGB Keys display window 22 Figure 11 Sample Toolbox window 24 Figure 12 CPLUS Directory dialog 25 ...

Page 12: ...s 28 Figure 17 Directory display window 29 Figure 18 General and Address tab displays 30 Figure 19 Columns display window 31 Figure 20 User Data display window 32 Figure 21 Info display window 33 Figure 22 Access display window 34 Figure 23 Status display window 35 Figure 24 Export display window 36 Figure 25 Export Job display window 36 Figure 26 Import display window 37 Figure 27 Import Job disp...

Page 13: ...ttendants display window 46 Figure 34 Features display window 48 Figure 35 Flex Keys display window 54 Figure 36 ICIs display window 55 Figure 37 ICI specification window 56 Figure 38 ICI Keys display window 57 Figure 39 TGBs display window 58 Figure 40 TGB specification window 59 Figure 41 TGB Keys display window 59 Figure 42 Alerter display window 60 Figure 43 Call Waiting display window 61 Figu...

Page 14: ...ay window 63 Figure 46 Diagnostics display window 64 Figure 47 COM Port display window 65 Figure 48 Change Password display window 65 Figure 49 Console Help window 141 Figure 50 Contents tab window 142 Figure 51 Index tab window 142 Figure 52 Find tab window 143 Figure 53 Glossary window 144 ...

Page 15: ...Windows 95 or Windows NT operating system environment About the Attendant PC This user guide describes how to set up the Tools menu configure features use the Attendant PC Help facility do common call processing tasks and points you to the exciting new features that come with the Attendant PC software You can access the console functions by using the mouse to activate Loop keys Incoming Call Indic...

Page 16: ...a shortcut is created on your workstation desktop simply double click the icon Shortcut to console exe to launch Attendant PC Figure 1 displays the Attendant PC main screen Figure 1 Meridian 1 Attendant PC console display Mini keypad Directory Two line display Dialpad Numbers Program Menus Position Busy Button and Lamp Fixed keys Loop keys Status Indicator Loop Keys ...

Page 17: ...lays information about the extended call Position Busy indicator Just above the keypad is a Position Busy indicator Use this key to prevent calls from being routed to your console When you first launch the Attendant PC the Position Busy lamp is on When all Attendant PC workstations are in Position Busy the system is automatically put into Night mode In Night mode all incoming calls are routed to a...

Page 18: ...ally reroute calls to a centralized attendant at the main location Loop keys Loop keys allow the attendant to answer and originate calls from the Attendant PC There are six loop keys numbered 0 5 There are two half diamonds next to each pickup key to indicate each loop s status for Source the half diamond on the left gives status at the call s source Destination the half diamond on the right displ...

Page 19: ...sy keys Trunk Group Busy Keys TGB enable you to deny users access to trunk groups and have calls to those trunk groups sent to your console instead The lamps show the status of each group of trunks You can create up to 20 trunk group busy TGB keys that deny users access to one or more trunk groups from 0 to 9 Refer to The TGB tab on page 58 for a detailed description of TGB keys The following indi...

Page 20: ...p left corner of the console display Drag and drop highlighted text into the Directory icon near the top of the console display For more information on call processing and feature activation refer to Meridian 1 Attendant PC call processing on page 67 Using the Attendant PC online help The onscreen Help provides information on using Attendant PC features configuring the PC console and reference sec...

Page 21: ...n provide the details when you need them and where you need them while you are administering to the typical operation of the Attendant PC For more information on using Attendant PC online help refer to Using the Meridian 1 Attendant PC Help Facility on page 139 Using the Help Index feature To locate information quickly choose Index from the Help menu Figure 3 Attendant PC Help Index To learn about...

Page 22: ...2 00 February 1999 Exploring the Help Console To locate comprehensive console information use either the Help Contents Find and or Glossary functions Figure 4 Help Console window Click on Glossary for a list of Meridian 1 console terms Click Help Topics to display the Help ...

Page 23: ...Feature List Lists the features you selected from the Meridian 1 Attendant PC Config menu These features are accessible to you because they were programmed in advance on the Meridian 1 switch ICI List Lists the ICI Incoming Call Indication keys that are available to you because they are programmed on your Meridian 1 TGB List Trunk Group Busy keys that are accessible to you ToolBox Contains feature...

Page 24: ...he Tools menu A window displays Figure 5 listing the features accessible to your Meridian 1 Attendant PC console To activate a feature double click on the feature in the Feature List Figure 5 Feature List display window Tip Fixed You can also use the and fixed feature buttons on the console to reroute and release calls Tip Features Fixed Features Use the View menu to display features as large or s...

Page 25: ...r and given a key label and definition in the Attendant PC software Before a flexible feature may be accessed from the Feature List it must be configured under the Flex Keys tab To configure a flexible feature to appear in the Feature List 1 Select Console Configuration from the Configuration menu 2 Click the Flex Keys tab 3 Pull down on one of the available Flex Keys and select the desired featur...

Page 26: ...oday using the M2250 Attendant Console if you want to place a call to a pager several key presses are required select a loop key dial the pager number pause 2 seconds press End to End Signalling key input your return number end with a key press Release Creating a Virtual Feature for the above functions allows you to execute the functions with a single keystroke To create a Virtual Feature key 1 Ch...

Page 27: ...nt PC Software User Guide 4 Complete the following information Type a description of the feature in the Feature Description text box Type the label that is to appear on the console in the Key Label text box Select Virtual in the Type group box 5 Click Processing ...

Page 28: ...y 1999 6 Select the steps that make up the virtual feature Highlight the appropriate processing steps in the Available Processing Steps list box and click Add The steps appear in the Selected list box Use the Remove button and the Arrow buttons to edit the Selected list box ...

Page 29: ...eys for the steps click Flex Select For each step entitled Press a flexible feature key select the appropriate flexible key from the Key list box When all flexible keys have been assigned for the required steps click OK To assign ICI keys click ICI Select For each step entitled Press an ICI key select the appropriate ICI key from the Key list box When all ICI keys have been assigned for the requir...

Page 30: ...s menu P0891256 Standard 2 00 February 1999 To assign phone numbers click Dial Number For each step entitled Dial a number Static enter the number to be dialed When all numbers have been entered for the required steps click OK 8 Click OK ...

Page 31: ... click the light blue shaded Virtual Feature from the Feature List Note Definitions for all features as well as ICI s Incoming Call Indicators and TGB s Trunk Group Busy keys are provided in the section List of Terms and also in the Glossary and other help screens on the Console Figure 6 Virtual List display window Virtual Features ...

Page 32: ...S ICI key All other ICI indicators go off and the WATS call is established Besides telling you the nature of a call the ICI indicator also gives you an idea of the number of calls of that type that are queued and how long the calls have been queued steady on One call has been queued for less than 20 seconds flashing Two or more calls are queued or one call has been queued for more than 20 seconds ...

Page 33: ...isplayed on the ICI list that you selected from the Tools menu 4 Now while still in the ICIs window click the ICI Keys tab to associate a new ICI key with each number 0 19 as described in The ICI Keys tab on page 57 5 Click OK to save the ICI key 6 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made You can see a sample ICI...

Page 34: ... window To view the ICI Keys display bar click the to associate an ICI key with each number 0 19 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made Figure 8 ICI Keys display window ICI Keys tab Click Help on how to assign ICI Keys to the ICI Feature List Click then select a number choice to associate an ICI key assignment ...

Page 35: ... system administrator Note You can also drag TGB keys from the TGB List and drop them into your personal Toolbox Adding a TGB key 1 Click New to bring up the popup dialog shown in Figure 9 2 Define a new TGB Description and Key Label 3 Click OK to save the TGB key The key label entry you created is now displayed in the TGB list that you select from the Tools menu Figure 9 TGB specification window ...

Page 36: ... Figure 10 TGB Keys display window 5 Click OK to save the TGB key 6 Select the TGBI List from the Tools Menu to see the new shaped button associated with the TGB key assignment you just made Click Help on how to add TGB Keys Select a number choice to associate a TGB key assignment ...

Page 37: ...h the appropriate features To build your toolbox you will drag and drop features from the Feature List ICI Incoming Call Indicators List and TGB Trunk Group Busy List windows into the Toolbox window 7 Choose Toolbox from the Tools menu An empty Toolbox window is displayed on your desktop 8 Select Feature List from Tools on the Attendant PC main screen The Feature List window appears on your deskto...

Page 38: ... P0891256 Standard 2 00 February 1999 Figure 11 Sample Toolbox window You can resize or expand the bottom edge and sides oftheToolbox windowwith the mouse to enlarge it in order to list more features and keys Tip TGB List ICI List Feature List ...

Page 39: ... menu A dialog displays prompting you that the CPLUS directory file CPLUSDIR BTR cannot be found Figure 12 Figure 12 CPLUS Directory dialog 2 Click Yes to locate the CPLUS file The CPLUS Directory Look in window is displayed Figure 13 3 Click the to display the 31 2 Floppy A drive icon Figure 13 CPLUS Directory Look in display 4 Select the CPLUSDIR BTR file and click Open The CPLUSDIR BTR file is ...

Page 40: ... Directory functions as a mini console containing a two line display Position Busy Rls Dst CAS buttons Mini keypad and Directory icons and Directory Help facility Figure 14 You can also assign hot keys to one or more keys to activate a specific function if you prefer using keyboard shortcuts see The Hotkeys tab on page 44 Note The Directory console functions just like the main console except there...

Page 41: ...irectory menu and Properties to display the Directory Properties page Figure 15 3 Check the box labelled Include console functions 4 Click OK The Directory with attached mini console is displayed on your workstation desktop Status indicator Position Busy Directory Mini keypad Position Busy button Centralized Attendant Service button Release Destination button Status Indicator Use the Rls Dst butto...

Page 42: ...ou can assign hot keys to one or more keys to activate a specific function if you prefer using keyboard shortcuts se You can assign hot keys to one or more keys to activate a specific function if you prefer using keyboard shortcuts see The Hotkeys tab on page 44 Indicate a in thebox to Include console functions to launch the directory console Click the Help button to open a book or use the Index t...

Page 43: ... the Directory click on Contents in the Directory Help facility Note You can browse a view of the Directory Window by pressing the F1 key The following procedure shows you how to create a directory entry 1 Select Directory from the Console s Tools menu Figure 17 Figure 17 Directory display window Extension DN Last and First Name and Title Access Code Status Street Address City State Postal Code Zi...

Page 44: ...information for each personal entry Figure 18 General and Address tab displays After supplying the appropriate information for both General and Address pages 4 Click Apply and then OK The new entry is displayed in the Directory window The following procedures shows you how to set the properties for an entry in the Directory window Setting the Directory properties 1 Click Directory to select Proper...

Page 45: ...tom columns can be used to order the directory For example if you label a column Site and display the column in the Directory window clicking on the column label for Site arranges the directory by site in ascending alphabetical order The following procedure shows you how to label custom columns for display in the Directory window Tip Double click on a column item to move it quickly between not dis...

Page 46: ...y and then OK Use the Info tab Figure 21 to label tabs for storing additional information on directory entries You can label from 1 14 tabs For each label you enter a tab appears in the Directory Entry window Click the Help button to see information on labelling custom columns The Directory contains two user definable columns Enter ashort one or two word label for these columns ...

Page 47: ...re User Guide Labeling tabs for the Directory The following procedure shows you how to label tabs so they appear in the Directory entry window 1 Click Info Figure 21 Info display window 2 Click Apply and then OK Click the Help button to see information on creating label tabs ...

Page 48: ...he access codes for dialing outside numbers Defining access codes 1 Click Access Codes Figure 22 Access display window 2 Click Apply and then OK Thesedigitsmakeup the access code Valid characters include 0 9 T andcomma All other characters are ignored Click the Help button to see information on creating label tabs If the access number must have Touch Tone DTMF include a T immediately before and af...

Page 49: ...s for a selected entry 1 Click Status Codes Figure 23 Status display window 2 Click Apply and then OK A brief description that explains what the status means A word or short phrase that identifies the status such as Vacation or In These Help topics contain green underlined text You can click the green text to see descriptions for creating and assigning status codes to a user Prompts you for the ne...

Page 50: ...igure 25 Figure 25 Export Job display window 3 Click OK Click Edit Figure 24 to modify file information and columns for the exported Click Delete to remove an export directory job directory job Click the Help button to see information on Exportingjobsusingthe Contents Index and Find tabs Tip Double click on a column item to move it quickly between not displayed to displayed areas Tip Indicate File...

Page 51: ...Figure 27 Figure 27 Import Job display window 3 Click OK Click Edit Figure 24 to modify file information and columns for the imported Click Delete to remove an import directory job directory job Click the Help button to see information on Importing jobs using the Contents Index and Find tabs Tip Double click on a column item to move it quickly between not displayed to displayed areas Tip Indicate ...

Page 52: ... Change DN The Change DN dialog box is displayed Figure 28 Figure 28 Change DN display window 2 Click OK Searching the directory Use the Search Directory function to locate directory entries by name or directory number Figure 29 Figure 29 Search Directory display Indicate the new DN dialing number for a direct entry All directory information is transferred to the new DN Click the Help button to se...

Page 53: ...ox Directory and customized features lists are automatically saved For further information on any of the Tools topics discussed in this section consult the Help Facility to locate the following tabular subjects To learn about Search the Help Index for Setting up the directory display dial Ordering entries in the directory dialing a number Searching the directory column label Assign a status code s...

Page 54: ...Page 40 of 160 Working with the Tools menu P0891256 Standard 2 00 February 1999 ...

Page 55: ...procedures designed to familiarize you with the fundamental aspects of configuring your console The Config menu displays four commands Console Configuration Lets you set up your Virtual Features ICI and TGB keys Interface Properties Lets you specify voice volume call waiting handset relay and diagnostic characteristics Configure Port Enables you to select a COM port for the Meridian 1 Attendant PC...

Page 56: ...y configured All items except the password optional must be supplied Access number for Express Mail Click the checkbox if a password is required to operate the Meridian 1 Attendant PC Indicate the location and name of the default WAV file for audible signaling Indicate the pause length in milliseconds the duration of a delay that is generated when a comma appears in a typed in number for dialing T...

Page 57: ... End to End Signaling EES is set up as a flexible feature by verifying it is listed in the Feature List under the Tools menu 2 Choose Console Configuration under the Config menu 3 Select the General tab 4 Type the access number for Express Mail in the appropriate text box Click the Play button to hea the selected default sound Click the Help button to see a lis general configuration options Tip Fe...

Page 58: ...nsole Configuration from the Configuration menu 2 Select the Hotkeys tab 3 Select a task from the Hotkey Activities window see Figure 31 4 Select New Hotkey 5 Type the new hotkey shortcut To select a two or three key combination hotkey press and hold one or more of the Alt Ctrl and Shift keys then press the desired hotkey 6 Click OK to exit Figure 31 Hotkeys tab display Hotkeys tab Activities hotk...

Page 59: ... the WAV file used for audible signalling by entering the following Console s serial number Full name of the console Name of WAV file designated for audible signalling Figure 32 Consoles display windows Click Register to display the Console Registration window Provide the registration code and note your company s name address installation code and serial number before you telephone the software ma...

Page 60: ...cess rights for a new or existing attendant To add an additional attendant click New A New Attendant dialog box is displayed as shown below The user name is limited to 20 characters Tip Click the Help button to see a list of Attendant properties and descriptions Prompts you for the new attendants name Click the Delete button to remove an attendant or user ID You can assign a password for each new ...

Page 61: ...cript page The Features page is shown in Figure 34 3 A page is displayed with blank areas for entering the feature description key label and type Virtual or Flexible Feature Key Meridian 1 Auto Dial Automatic Wake Up Barge In Break In Busy Verify Call Park Calling Party Number Charge Account Controlled Class of Service DID Route Control Display Calls Waiting Display Destination Display Source Do N...

Page 62: ...any of these features described in later sections of this guide are defined briefly in the section List of terms on page 145 Creating Virtual feature keys One of the key benefits of the Attendant PC is the ability to create Virtual or customized Features to consolidate multiple keystrokes into one keystroke Click Edit to modify a flexible key feature assignment Click Help for detailed instructions...

Page 63: ...es are required select a loop key dial the pager number pause 2 seconds press End to End Signalling key input your return number end with a key press Release Creating a Virtual Feature for the above functions allows you to execute the functions with a single keystroke To create a Virtual Feature key 1 Choose Console Configuration from the Configuration menu 2 Select the Features tab 3 Click New ...

Page 64: ...ard 2 00 February 1999 4 Complete the following information Type a description of the feature in the Feature Description text box Type the label that is to appear on the console in the Key Label text box Select Virtual in the Type group box 5 Click Processing ...

Page 65: ...User Guide 6 Select the steps that make up the virtual feature Highlight the appropriate processing steps in the Available Processing Steps list box and click Add The steps appear in the Selected list box Use the Remove button and the Arrow buttons to edit the Selected list box ...

Page 66: ... for the steps click Flex Select For each step entitled Press a flexible feature key select the appropriate flexible key from the Key list box When all flexible keys have been assigned for the required steps click OK To assign ICI keys click ICI Select For each step entitled Press an ICI key select the appropriate ICI key from the Key list box When all ICI keys have been assigned for the required ...

Page 67: ...gn phone numbers click Dial Number For each step entitled Dial a number Static enter the number to be dialed When all numbers have been entered for the required steps click OK 8 Click OK To use the Virtual Feature locate and double click the light blue shaded Virtual Feature from the Feature List ...

Page 68: ...one Flexible Feature chosen by you for each key number The Flexible Features defined here have been predefined in advance by systems staff for the Meridian 1 Figure 35 Flex Keys display window To view the key or lamp that you will use to activate the feature 2 Select Feature List from the Console screen s Tools menu The new feature is displayed as a light blue lamp symbol in the Features List wind...

Page 69: ... The available ICI keys are Figure 36 ICIs display window Note ICI2 must be defined in your Meridian 1 in order to assign ICI keys 10 19 For further information regarding ICI2 consult your system administrator Dial 0 Call Forward No Answer Call Forward Busy Intercept Interpositional Call Listed Directory Number LD0 local line 0 LD1 Message Center Recall TIE WATS Fx Foreign Exchange Lists the ICIs ...

Page 70: ...layed on the ICI list that you selected from the Tools menu 4 Now while still in the ICIs window click the ICI Keys tab to assõciate a new ICI key with each number 0 19 as described earlier for Flex keys on page 54 5 Click OK to save the ICI key 6 Select the ICI List from the Tools Menu to see the new oval shaped button associated wit the ICI key assignment you just made You can see a sample ICI L...

Page 71: ...sample window To view the ICI Keys display bar click the to associate an ICI key with each number 0 19 Select the ICI List from the Tools Menu to see the new oval shaped button associated with the ICI key assignment you just made Figure 38 ICI Keys display window Click Help on how to assign ICI Keys to the ICI Feature List Click then select a number choice to associate an ICI key assignment Lists ...

Page 72: ... 39 TGBs display window Note The customer data block CDB must be configured for ICI2 to use TGB keys The following procedure shows you how to add a TGB key Adding a TGB key 1 Click New to bring up the popup dialog shown in Figure 40 2 Define a new TGB Description and Key Label 3 Click OK to save the TGB key The key label entry you created is now displayed in the TGB list that you select from the T...

Page 73: ...earlier for Flex keys on page 54 Figure 41 TGB Keys display window 5 Click OK to save the TGB key 6 Select the TGBI List from the Tools Menu to see the new shaped button associated with the TGB key assignment you just made Click Help for detailed information on TGB specifications Lists the TGBs that have been assigned using the New button Click Help on how to add TGB Keys Select a number choice to...

Page 74: ... allows you to control alert tone characteristics The system plays the alert tone for operator alert conditions including incoming calls Figure 42 Alerter display window Note that the above screen provides a check box to indicate that you want alert tones provided mouse operated slides on the screen to set volume and pitch levels Adjust volume and pitch with slide settings using the mouse Indicate...

Page 75: ...kbox see Figure 43 In addition a mouse operated slide is provided so you can determine the volume of the Call Waiting tone Figure 43 Call Waiting display window Click Help on how to configure alert tones provided by the interface unit for Call Waiting To return to the list of topics click Help Topics Indicate a in the box for enabling of alert tones Adjust volume and pitch with slide settings usin...

Page 76: ...e shown inFigure 44 Note Make sure you plug the headset or handset into the Attendant PC correctly If you plug it in upside down callers will not be able to hear your voice Figure 44 Handset display window Note You must make a choice when you are using a headset Carbon headsets are not supported Headset 1 Applies to the Plantronics type headset Headset 2 Applies to the Liberation GN Netcom type he...

Page 77: ...For example a recording may play during a call and a night weekend call may be transferred to someone in the company s security personnel Each relay triggers the applicable program from Meridian 1 software Refer to Figure 45 to see how you can select the mode you want Figure 45 Relay display window Click Help for information on setting the General Purpose relay and to view the current state of the...

Page 78: ...f test on the Meridian 1 Attendant PC interface unit Reset button to reset the Meridian 1 Attendant PC interface unit to its default status Note Performing a Reset could result in loss of current information Send LoopBack button to check communications between the Meridian 1 Attendant PC and the Meridian 1 Figure 46 Diagnostics display window Click Help for information on running a diagnostic test...

Page 79: ...quired for your Meridian 1 Attendant PC Refer to Figure 47 An open COM port permits a connection between your PC workstation and the Meridian 1 Attendant PC Figure 47 COM Port display window Change Password The Change Password option listed on the Config menu allows you to enter a new password and verify the change by re entering the password see Figure 48 Figure 48 Change Password display window ...

Page 80: ...cility to locate the following tabular subjects To learn about Search the Help Index for Editing general parameters Requiring a password Setting up the voice mail icon General Attendants Edit TGBs TGB List TGBs Adding a flexible key to the PC console screen Building an attendant s toolbox Creating a virtual feature Features Adding an ICI key to the PC console screen ICI Keys editing ICIs ICIs ...

Page 81: ...l be presented to loop 1 and so on A maximum of six calls may be processed or held on the console Note To give priority to a certain type of call answer by clicking the ICI key rather than an idle loop key You are connected to the call regardless of its place in the queue 1 You receive a call You hear a tone The Source indicator flashes 2 Click the appropriate loop indicator The tone stops and the...

Page 82: ...ted extension 2 To end your connection before the called party answers click the Release button immediately If the called party does not answer within a set time usually 30 seconds you are recalled 3 Otherwise wait for an answer and talk to the called party before releasing The Destination indicator goes on steadily upon answer 4 Click the Release button to connect the caller and called party and ...

Page 83: ...and the caller wishes to wait you can camp the call onto the busy extension by clicking the Release button If you do hear a busy signal after dialing the requested extension either a call is already camped onto that extension or Camp on is not allowed on that extension The Release indicator goes on you are free to process other calls 2b If you do hear a busy signal after dialing the requested exte...

Page 84: ...an extend the call to voice mail Note If the Voice Mail icon does not appear in the toolbar contact your system administrator 1 Dial the requested extension 2 If the party does not answer or the call is recalled to the attendant drag the number from the display and drop it on the Voice Mail icon in the toolbar You can also drag a number from the Directory and drop it on the Voice Mail icon in the ...

Page 85: ...r flashes the extension is busy and not allowed camp on 2 Click the Rls Dst button The Destination indicator goes off the called extension is released from the console 3a If the caller wishes to call back later click the Release button The Release indicator goes on you are free to process other calls 3b If the caller wishes to wait click the Hold button then the Release button to end your connecti...

Page 86: ...Src indicator in the Feature List goes on during dialing You hear ringing The Destination indicator flashes slowly 2 Click the Hold button before or after the called party answers The loop indicator flashes slowly 3 Click the Release button to free yourself to answer calls on other loop keys The Release indicator goes on 4 The called party answers The Destination indicator goes on steadily The loo...

Page 87: ...r in the Feature List goes on 2a If a Call Park extension is available it is assigned to the call and displayed automatically Make a note of the call and the Call Park extension The Destination indicator flashes slowly 2b Click the Release button Page the called party and deliver the Call Park extension An unanswered parked call is returned to your console after a set time The Destination indicato...

Page 88: ...dily you are connected to the caller You hear ringing at the called extension The recall ICI is on 2 Click the Rls Dst button Ringing at the called extension stops The Destination indicator goes off 3a If the caller does not wish to wait click the Release button The Release indicator goes on you are free to process other calls 3b If the caller wishes to wait dial the extension again If the caller ...

Page 89: ...tion indicators The tone stops and the Loop and Source indicators go on steadily you are connected to the caller The recall ICI and call park indicators are on 2a If the caller wishes to remain parked click the Release button The call is parked on the original call park number The Release indicator goes on you are free to process other calls 2b If the caller wishes to end the call click Rls Dst th...

Page 90: ...ntil connected to the called party click Excl Src before extending the call 1 You receive a recall Click the Loop key beside the quickly flashing Destination indicator The tone stops and the Loop and Destination indicators go on steadily you the party originating the call and the original caller are connected The recall ICI and Source indicators go on 2 Click the Rls Dst button if the recaller has...

Page 91: ...side the quickly flashing Source indicator The tone stops and the Loop and Source indicators go on steadily you and the recaller are connected The recall ICI is on 2 When the recaller clicks Transfer again you and the original caller are connected If the caller wishes to be transferred dial the new extension The Excl Src indicator goes on during dialing The Destination indicator flashes slowly 3 C...

Page 92: ...ource indicator active Destination indicator off 1 You receive a recall click the loop key beside the quickly flashing Source indicator The tone stops and the loop and Source indicators go on steadily you and the recaller are connected The 0 ICI is on 2 When the recaller clicks Conference again you the recaller and the original caller are connected If the original caller wishes to be transferred d...

Page 93: ...y calls recalled to the first available attendant With this feature enabled calls you extended can be queued to return to you only when you are idle If you are busy the calls remain in queue until you are available The following types of calls and recall that can be queued to you for recall are listed below Interattendant calls Meter recalls Slow answer recalls Park recalls Camp On recalls Call Wa...

Page 94: ...n within the system 1 Click an idle loop key The loop indicator beside it goes on 2 Dial the extension You hear ringing The Source indicator flashes slowly When the called party answers ringing stops and the Source indicator goes on steadily 3 Click the Release button to end the call The Release indicator goes on you are free to process other calls ...

Page 95: ...trunk access code followed by the desired number 1 Click an idle loop key The loop indicator beside it goes on 2 Dial the required trunk access code You hear dial tone The Source indicator goes on 3 Dial the outside number You hear ringing When the called party answers ringing stops 4 Click the Release button to end the call The Release indicator goes on you are free to process other calls ...

Page 96: ...re List and Rls Dst and Release again 1 You answer an incoming trunk call and the caller requests access to an outgoing trunk Dial the trunk access code then dial the requested number The Excl Src indicator goes on during dialing You hear dial tone after dialing the trunk access code and ringing after the number The Destination indicator goes on steadily 2 When the called party answers you may tal...

Page 97: ...ing Source indicator The tone stops The loop key and Source indicators go on steadily The appropriate ICI is on 2 The caller requests access to a trunk Dial the required trunk access code and listen for dial tone The Excl Src indicator goes on during dialing The Destination indicator is on steady 3a You can now complete the call by dialing the required number Click the Release button to connect th...

Page 98: ... loop indicator goes on You hear ringing The Source indicator flashes slowly When the first party answers the Source indicator goes on steadily 2 Dial the number of the next conference party The Excl Src indicator goes on the first party is automatically placed on hold while you dial The Destination indicator flashes slowly When the second party answers the Destination indicator goes on steadily 3...

Page 99: ...he Release button The console should be in normal mode when setting up a conference 4a If you want to hold the conference at your console click the Release button The loop indicator flashes slowly The Source indicator remains on The Release indicator goes on you are free to process other calls 4b If you want to release the conference from your console click Rls Src then the Release button The loop...

Page 100: ...it and your call will be the next call presented to that attendant Note 3 If the called console is in position busy or night service mode your call cannot be completed You hear a fast busy signal and the Source indicator stays off click the Release button 1 Click an idle loop key The loop indicator goes on 2 Dial the attendant access code 3 Dial the appropriate attendant code You hear ringing The ...

Page 101: ...eue Note 3 If the called console is in position busy you hear a busy signal and the Destination indicator flashes slowly Click the Release button 1 The person to whom you are speaking wishes to speak to another attendant Dial the attendant access code then dial the appropriate attendant code The Excl Src indicator goes on the caller is automatically placed on hold The Destination indicator flashes...

Page 102: ...tension is busy The Excl Src indicator goes on steadily while you are dialing 2 Click Break In from the Feature List to interrupt the connection If the extension is idle the Break In indicator goes off and you hear ringing If the break in is temporarily denied you hear busy or fast busy tone and the Break In indicator flashes Click the Rls Dst key You can attempt a post dial break in after a few m...

Page 103: ...rom an internal source you cannot extend the call or camp on to the extension step 4b Note 3 Click the Rls Dst button and redial the extension to extend the call or camp on to the extension 4a Click Excl Dst to speak privately with the caller without ending the three way connection 4b Click the Release button to end the three way connection and remain connected to the caller 4c Click the Release b...

Page 104: ...k In ICI and Source indicators go on steadily 2 Dial the requested extension The Excl Src indicator goes on steadily while you are dialing The Destination Lamp indicator flashes indicating that the extension is busy 3 Click Break In in the Feature List to interrupt the connection If the extension is busy the Break In indicator goes off and you hear ringing If the break in is temporarily denied you...

Page 105: ... Excl Dst to speak privately with the caller without ending the three way connection 5b Click the Release button to end the three way connection and remain connected to the caller 5c Click the Release button to end your connection in the call The incoming call is camped on if the called party is still busy or extended if the called party s extension is idle The Release indicator goes on you are fr...

Page 106: ...ak In from the Feature List The Break In indicator goes on 3 Dial the extension you wish to check If the DN is idle you hear ringing the loop indicator flashes slowly and the Break In indicator goes off Click Break In to break in If the DN is disabled or unassigned you hear a fast busy signal overflow tone and the loop key and Break In indicators go off If the DN is busy you hear a busy signal and...

Page 107: ... a three way connection with the parties in the established call You can speak to the person on the extension 5 Click the Release button to end your connection in the call The Release indicator goes on you are free to process other calls 1 Click an idle loop key The loop indicator goes on 2 Click Break In from the Feature List The Break In indicator from the Feature List goes on 3 Dial the extensi...

Page 108: ... the next available attendant You can requeue an incoming call or recall to the next available attendant 4 To break in to the extension click Break In from the Feature List The Break In indicator from the Feature List goes off 5 Click the Release button The warning tone is sent to the extension 1 You receive a call The ICI indicator goes on and the Source indicator flashes The call is queued to th...

Page 109: ...tion Lamp winks 2 Click the Release button before the extension answers This starts the recall timer If the extension answers the call the timer stops 3 If the extension does not answer you receive a reminder call The source lamp flashes and the destination lamp winks 4 Click the Source key to connect with the calling party If the dialed extension answers while you are on the line a conference is ...

Page 110: ...h THF allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three way calling 1 Click the Switchhook Flash key You hear a special dial tone 2 Click the DN before the tone ends When you hang up or click the Release button the original connection and the THF message terminate ...

Page 111: ...The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steady lit then CFW is active Proceed to step 4 3 Dial the password required followed by The console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then C...

Page 112: ... RCFW operation b Click the RFW key to reverse the CFW status C Enter a new CFW DN to begin task of changing the CFW DN programmed The new CFW DN is not active until the RFW key is clicked again 6 Click the RFW key again to activate the CFW DN on the display If the DN entered is invalid you hear overflow tone and the FRW key indicator flashes Reenter a valid DN 7 Click the Release button This term...

Page 113: ...orward Hunt Override FFC will no longer be displayed If the dialed telephone is busy and Hunt is active the calling party will terminate on the wanted telephone and will receive a busy signal If the dialed telephone is idle but does not answer within the defined number of ringing cycles for Call Forward No Answer the call is not forwarded that is it continues to ring If the dialed telephone is bus...

Page 114: ...rom the Feature List The pre programmed Autoline number is automatically dialed The Source indicator winks The dialed party answers the call and the Source indicator is steadily lit 1 Click Autoline from the Feature List The pre programmed Autoline number is automatically dialed The Destination indicator winks The dialed party answers the call and the Destination indicator is steadily lit 2 To com...

Page 115: ...ll Attendant Emergency Codes To answer an emergency code call 1 Click IADN from the ICI List The first IADN call in the queue is answered 1 You receive Priority Buzzing Check the ICI List to see which type of emergency calls are indicated by lit ICIs 2 Click the appropriate ICI key which designates the emergency The call is answered ICI List ICI List For example ...

Page 116: ...or trunk Extending to a station in the Do Not Disturb DND mode Extending to a station in the Make Set Busy MSB mode Extending to a maintenance busy station Extending to a station in a line lockout state Illegal call extension due to trunk barring Extending to a busy station with no Camp on Call Waiting Illegal call extension due to Trunk to Trunk Conference Restriction Illegal release from a confe...

Page 117: ...h Attendant Blocking of Directory Number Attendant Break in Busy indication and prevention Attendant Monitor Auto Dial Automatic Wake Up Barge In Busy Verify Charge Account DID Route Conversion Do Not Disturb End to end signaling Enhanced Night Service Enhanced Secrecy Malicious Call Trace Night Service Paging Position Busy Radio Paging Semi Automatic Camp On Series Call Speed Call Speaking privat...

Page 118: ...ones there is no indication that the DN is blocked On the Attendant Console the SACP indicator remains lit and the Source indicator begins blinking If the dialed DN is busy the attendant clicks Release or Rls Src to release the call To place an outgoing call for the blocked DN 1 The attendant establishes a call to the desired destination in the normal way 2 The attendant clicks SACP or Sig Src fro...

Page 119: ...ly differently in these two situations Attendant Monitor Monitoring a DN The Attendant Monitor feature provides modifications to the Busy Verify and Barge In features 1 Click on an idle loop key The loop indicator is lit 2 Click on Busy Verify in the Feature List The Busy Verify lamp is lit 3 Click on Busy Verify again to enable Attendant Monitor The Busy Verify lamp is in the flashing state indic...

Page 120: ...owing The Release button on the Attendant PC is clicked Any DN involved in the monitored call disconnects Any DN involved in the monitored call at the customer location activates some form of call modification Attendant Monitoring Monitoring a Trunk 1 Click on an idle loop key The loop indicator is lit 2 Click on Barge in from the Feature List The Barge in indicator is lit 3 Click on Barge In agai...

Page 121: ...e form of call modification or activates hold Any party at the customer location disconnects Any trunk involved in the monitored call disconnects Auto Dial Calling an Auto Dial number After you have stored a number against an Auto Dial key you can dial it by clicking on Auto Dial 1 Click on an idle loop key The loop indicator goes on 2 Click on the required Auto Dial key The Source indicator light...

Page 122: ...atic Wake Up Programming a wake up call With Auto Wake up you can instruct the system to provide automatic wake up calls at requested times If extension numbers are not the same as room numbers you must translate the room numbers into the corresponding extension numbers 1 A hotel guest calls to request a wake up call Click Automatic Wake Up If the displayed number is not the number requiring the w...

Page 123: ...n the requested time 5 minutes later than the requested time the first available 5 minute interval before the requested time Canceling a wake up call Use this procedure to cancel a wake up call that has already been entered into system memory 1 A hotel guest calls to request that a wake up call be cancelled Click Automatic Wake Up If the displayed number is not the number requiring cancellation of...

Page 124: ...ease The Release indicator goes on you are free to process other calls Note When you are notified of an unanswered wake up call you may call the room again Making a VIP wake up call At the requested time you will provide a personal wake up call to a guest with VIP status 1 A VIP wake up call comes in to your console You hear a buzz and the Automatic Wake Up indicator fast flashes The Display shows...

Page 125: ...al and the Source indicator flashes if the trunk is blocked in the network Attempt Barge In again in a few minutes You are able to speak to all parties and the Source and Destination indicators go on steadily if the trunk is busy Parties hear a warning tone every six seconds You hear dial tone the Source indicator goes on steadily and the barge in indicator flashes if the trunk is idle 4 Click the...

Page 126: ...icators go on steadily 5 Click Release to end your connection in the call The Release indicator goes on indicating that you are now free to take other calls Charge Account Entering an account number after dialing a call Use this procedure to assign a Charge Account number to an outgoing call after you have dialed the call 1 You have dialed an outgoing call for an extension at your location Click C...

Page 127: ...ks to a set of extensions that are programmed as night destinations or you can direct them to normal extensions 1 Click on an idle loop key The loop indicator goes on 2 Click on DID Route Conv The DID Route Conv indicator goes on 3 Click on to see the status of all DID routes The DID Route Conv indicator goes on steadily to show that all routes are in day mode The DID Route Conv indicator flashes ...

Page 128: ...xtension requesting DND To set up group DND click on then dial the appropriate group identification code then click on again The Do Not Disturb indicator goes off or goes on if the extension or group is already in DND mode 4 Click on Do Not Disturb again The Do Not Disturb indicator goes on the dialed extension or group is now in DND 5 Click the Release button to end the procedure The loop Source ...

Page 129: ... Do Not Disturb again The Do Not Disturb indicator goes off the dialed extension or group is now removed from DND mode 5 Click the Release button to end the procedure The loop and Source indicators go off The Release indicator goes on Note If you have Do Not Disturb Grp keys click on the Do Not Disturb Grp key beside a Do Not Disturb Grp indicator which is on to cancel DND for that group The Do No...

Page 130: ...op indicator goes on 2 To test individual DND dial the extension previously placed in DND mode To test group DND dial one extension within a group previously placed in DND You hear a busy signal The Source indicator flashes The dnd ind indicator goes on 3 Click the Release button The loop Source and Do Not Disturb indicators go off The Release indicator goes on A dnd group indicator stays on stead...

Page 131: ...u to address different night answering requirements establish different patterns to satisfy required night holiday or weekend Night Service answering needs modify the assignment when Night Service is not active a service change may also perform this modification To determine the Night Service setting 1 Click an idle loop key The loop key indicator lights steadily 2 Click the Busy button The indica...

Page 132: ...soles click on the Busy button at each console Unplug all headsets and handsets The current Night Service option number is displayed 4 To cancel enhanced Night Service for multiple consoles plug at least one handset or headset When all consoles but one are in Position Busy mode and the attendant at the only active console clicks on the Busy key the system is automatically placed in Night Service E...

Page 133: ...rning tone Note 1 In step 1 click on Excl Dst to talk to the caller while the called party s extension is being rung The called party is excluded from the connection when the call is answered The caller hears ringing if you click on the Release button while the called party is being rung Note 2 In step 2 there is no connection between the caller and the called party if either has warning tone deni...

Page 134: ... followed by To cancel an existing Night Service connection dial then Trunk answer from any station TAFAS is now allowed Turning Night Service On and Off Night Service permits incoming calls that would normally be directed to the console to be routed to a preselected destination when the console is unattended You can turn Night Service on or off for a single or multiple console system 1 To activat...

Page 135: ...ld and new Night Service option numbers separated by a hyphen are displayed 3 Click the Release button The loop indicator goes off Paging You can page someone over your organization s paging equipment through your console if the two are connected 1 Click on an idle loop key The loop indicator goes on 2 Click on the Page key and hold it down while you make your announcement 3 Click the Release butt...

Page 136: ...ne call progress tones or silence as configured if paging was successful no tone from the Meridian 1 if speech path is provided CTVN treatment if DN is invalid congestion tone if no paging trunk is available busy tone if absence signal is received Automatic post selection 1 Lift the handset Dial tone is heard 2 Enter the DN of the party to be paged Set receives ringback or busy tone if DN is valid...

Page 137: ...tone if FFC is valid DTVN treatment if FFC is invalid congestion tone as configured if no paging trunk is available 3 Enter the DN of party you wish to reach Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid 4 Enter mode digit 5 Enter information to be sent 6 Enter for end of information Set receives ringback tone call progress tones or silence as confi...

Page 138: ...n Speaking privately Splitting Splitting allows you to talk to a called party without the caller hearing or to talk to a caller without the called party hearing 1 A caller requests an extension To exclude the caller from the connection click on Excl Src in the Feature List The Excl Src indicator goes on 2 Dial the requested extension The called party answers Talk privately with the called party Yo...

Page 139: ... the desired number The Speed Call indicator goes off the system automatically dials the full number Note After dialing the Speed Call code you can add extra digits to the number represented by the code Note If you wish to display the number stored against a speed call access code click on Disp Src after dialing the code Storing a Speed Call number If your console is designated a Speed Call contro...

Page 140: ...git access code 00 through 99 allows a Speed Call slit of up to 100 numbers A three digit access code 000 through 999 allows a Speed Call list of up too 1000 numbers Note 3 The phone numbers assigned to Speed Call access codes can be 4 8 12 16 20 28 94 31 digits long including any asterisks inserted for dial tone pauses Stored Number Redial Redialing a Stored Number Stored Number Redial can be use...

Page 141: ...re than 31 digits are dialed the Stored Number Redial memory is not changed the previously stored number remains unchanged Note 3 If snr is not clicked on a second time or the Stored Number Redial sequence is interrupted by clicking on another key the new entry is ignored the previously stored number remains unchanged Storing a Stored Number Redial number during a call You can use Stored Number Re...

Page 142: ...anged Note 3 For external calls if no trunk is available all digits dialed are stored even though some digits may be entered after an overflow or busy signal System Speed Call To make a System Speed Call from a Meridian 1 proprietary telephone or Attendant Console User 1 Click an idle loop key and click System Speed Call from the Feature List 2 Dial the Speed Call code If the Speed Call number is ...

Page 143: ...t Service CAS attendant services for multiple locations can be provided from a single location As a CAS attendant you can handle calls that would normally be handled by the attendants at a remote location 1 You receive a call intended for a remote console Click on the loop key beside the flashing Source indicator or remote ICI to answer the call The tone stops and the loop and Source indicators go...

Page 144: ...the remote location Click on the key that forwards calls from other sites to the main location You hear dial tone from the remote location the caller hears nothing The remote ICI loop and Source indicators are on 2 Dial the requested extension You hear ringing at the remote location 3 If you wish to release before the called party answers click the Release button You are recalled if the called par...

Page 145: ...ped onto the busy extension click the Release button If recall occurs either re extend the call this paragraph or end it step 3 The Release indicator goes on you can take other calls Note If you dial the requested number at the remote location and hear only a busy signal with no beep then a call is already camped onto that extension If the caller wishes to wait put the call on silent hold Otherwis...

Page 146: ...Rls Dst button Ringing at the called extension stops 3 If the caller wishes to end the call click the Release button The Release indicator goes on you can now take other calls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Note Recalls from remote locations travel over release link trunks R...

Page 147: ...Queueing Timed Reminder Recalls The next five features apply specifically to NAS situations Clicking the NAS key on your screen console makes you available for calls from all locations in the network Answering a call from a remote console With Network Attendant Service NAS attendant services for multiple locations can be provided from a single location As a NAS attendant you can handle calls that ...

Page 148: ...ou receive a call intended for a remote console Click on the loop key beside the flashing ICI key to answer the call The appropriate ICI indicator is on 2 The caller requests an extension at the remote location Dial the requested location The appropriate ICI indicators are on If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller 3 If the caller...

Page 149: ... party 4 Once you have ensured that the called party is present click the Release button to end your connection in the call The caller and called party are connected The Release indicator goes on you can now take other calls Remote recall When you extend a call to an idle extension at a remote location and the called party does not answer within a set time you are automatically recalled by the cal...

Page 150: ...alls If the caller wishes to speak to another party dial the new number then click the Release button The Release indicator goes on you can now take other calls Networking ESN ISDN features Authorization Code When an extension user requests an ESN location you may have to enter an authorization code to override the access restrictions assigned to the user s extension Authorization codes are issued...

Page 151: ...e expensive route direct distance dialing or DDD or try again later 1 A caller requests an extension at a distant ESN location Dial the requested number The excl source indicator goes on You hear three beeps if the only available route is the most expensive one 2 To accept the extensive route company policy permitting stay on the line The call is completed To reject the expensive route click the R...

Page 152: ...ss code the Network Speed Call list access number and the one to three digit code for the desired number The Source indicator goes on steadily The number is automatically dialed Routing control You can use ESN routing control to modify extension user s network access When routing control is on each extension usually has more restrictions Turning routing control off restores the Network Class of Se...

Page 153: ...r menu and console keys such as fixed keys loop keys and lamps provides definitions of call processing features such as Barge In Call Waiting Call Park and Malicious Call Trace gives setup instructions for feature keys trunk group busy keys TGB and incoming call indication ICI keys The Help menu This section introduces you to the Help facility and the options you can access to select Meridian 1 At...

Page 154: ...Click the icon in the dialog box title bar to display a Help cursor then click the object Press the key to get Help on the selected object Use the key to close the current Help window Console Help F1 When you press the function key on your keyboard your terminal displays the Help Console window shown in Figure 49 This window contains an image of your console including its menu and also has its own...

Page 155: ...tab from Help Topics to assist you in finding Meridian 1 Attendant PC information quickly Figure 50 to provide step by step procedures as well as set up instructions for Using the PC console screen for example Building an attendant s toolbox Extending a call to voice mail Adding an attendant Headset and handset operation Sizing a PC console screen Help Topics menu bar Contents ...

Page 156: ...eywords and phrases alphabetically Figure 51 Index tab window Represents a category Reveals book contents A page represents of topics an individual topic Some Help topics contain Tip green underlined text You can click the green text to see a definition of the term Index Double click on a console topic or click the Display button To scroll through the Help Index type the first few letters of the w...

Page 157: ...ntains the following selections Annotate Allows you to add notes to a topic Copy Allows you to copy all or some selected topic text Print Topic Allows you to print selected topic Keep Help on Top Allows the Help window on top or in a default position Font Allows you to specify small normal or large font Use System Colors Allows you to display the Help system using specified colors Find Type the ke...

Page 158: ... for that feature Figure 53 Glossary window About Meridian 1 Attendant PC software This Help menu displays the current software version of the Meridian 1 Attendant PC application that you are presently using for example Version 1 1 Copyright 1996 1997 Nortel All rights reserved Note Not every feature is available on every Meridian 1 Attendant PC application Features available for the release of so...

Page 159: ...the user presses the key Automatic Wake up A hospitality flexible feature which allows an overnight guest to state the time he she wants to be awakened The telephone system will ring the guest at the specified time Barge In This flexible feature key enables you to verify the status idle or busy of any trunk or special service access line Break In A programmable feature key that enables you to ente...

Page 160: ...are waiting the light is red and the number of calls waiting appears beside the light Calling Party Number A programmable feature key that enables you to record the calling party number on an incoming collect call or to assign a special billing code to an incoming collect call Camp on Routes one additional external call to a busy DN Applies only to attendant extended calls If the called party is n...

Page 161: ... to six parties on two trunks including yourself Console A telephone receiver that can perform operations on incoming and outgoing calls such as the large unit used by telephone attendants Controlled COS Controlled Class of Service A flexible feature key that enables the attendant to alter line restrictions for a group of users that all have the same Class of Service Call Waiting Indication One or...

Page 162: ... called party Display Source A programmable feature key that enables you to display stored numbers associated with Auto Dial Speed Call and Night Service Do Not Disturb Group A programmable feature key that enables you to place a predefined group of extensions in the Do Not Disturb mode Do Not Disturb Individual A programmable feature key that enables you to place an individual extension or a pred...

Page 163: ... electronics to perform call switching and associated billing Exclude Destination An attendant presses the Excl des button on the console so that he she can have a private conversation with the calling party source Exclude Source An attendant presses the Excl src button on the console so that he she can have a private conversation with the called party destination Fixed Feature A fixed feature app...

Page 164: ...tion until the first call is released May also refer to the light that identifies the type of call coming to your console ICI such as internal external WATS tie trunk emergency and so on All incoming calls are queued automatically in the order of arrival and the appropriate ICI indicators go on You can click on a flashing ICI light to answer the call associated with it Set up your ICI keys from th...

Page 165: ...ternal obscene or otherwise objectionable call This feature can also trace static on the line Message Cancellation A flexible feature key that enables you to turn off the message waiting signal at an extension after you have delivered the message for that extension Message Center This ICI key indicates that a caller wants to leave or retrieve a message This indicator appears only on Attendant PCs ...

Page 166: ...ers all calls incoming to the departing attendant s console to other attendants Recall This ICI key indicates the return to you of a call that you have put through to an extension that is busy or does not answer within a set time usually 30 seconds This ICI can also indicate a call from an extension user who has activated the Attendant Recall feature Release Mouse operated key on the right side of...

Page 167: ...m RLT See Release Line Trunk Route access codes Directs a call over a certain route to reach a specific destination The code may represent a specific line for a call Tie WATS or public trunk or an attendant console for placing or transferring a call Signal destination The attendant pushes a key that signals a called party that he she is connected to the attendant Signal source The attendant pushes...

Page 168: ...fore or during the connection for later automatic dialing Supervisory mode Selecting the Make Set Busy key when your set is idle enables you to monitor other attendants call an attendant transfer a call to another attendant and receive a call from another attendant System Speed Call Controller A flexible feature key that can overcome restrictions on individual telephones via programming so that th...

Page 169: ... guest does not respond to the first wake up call the system makes up to two more attempts at 5 minute intervals If the guest does not answer after the third call the system if set for this option notifies you of an unanswered wake up call Unrestricted or Semi restricted Refers to a call from an unrestricted or semi restricted extension An unrestricted extension user can place and receive all type...

Page 170: ... List of terms P0891256 Standard 2 00 February 1999 WATS Wide Area Telecommunications Service A discounted long distance service provided by all telephone companies Also a label on one or more of your Loop Pickup keys ...

Page 171: ... 76 authorization code ESN 136 Auto Dial 107 Auto Dial number storing 108 Autoline 100 Automatic Wake Up 108 B barge in 111 break in by attendant to busy extension 105 build the operator Toolbox 23 busy verify 111 C call answer from a remote console NAS 133 extending a call to an idle extension CAS 130 extending to busy remote ext NAS 134 extending to busy remote loc CAS 131 extending to idle remo...

Page 172: ...ng 1 6 dialog boxes Change Password 65 DID Route Conversion 113 DID routes controlling 113 Directory command on Tools menu 29 displaying changing Night Service option no 121 Do Not Disturb 114 cancelling 115 overriding 115 setting up 114 testing 116 E End to end signaling feature 116 Enhanced Night Service 117 enhanced night service turning on and off 118 Enhanced Secrecy feature 118 ESN authoriza...

Page 173: ...t Service answering a call from a remote console 133 extending a call to a busy remote ext 134 extending a call to idle remote ext NAS 135 features 133 remote recall 135 transferring a call to another remote ext 136 network features Centralized Attendant Service CAS 129 ESN ISDN 129 Network Attendant Service NAS 129 network speed call ESN 138 Night Service 120 displaying changing option number 121...

Page 174: ...e 124 stored number redial store number during a call 127 storing ahead of time 127 stored number redial redialing 126 storing a Speed Call number 125 a stored no redial during a call 127 a stored number ahead 127 an Auto Dial number 108 Supplementary features Break in busy verify 92 Break in pre dial 90 System Speed Call 128 T testing Do Not Disturb 116 TGB keys 21 TGB List option 9 TGB s page di...

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Page 176: ...ations of the Industry Canada These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment...

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