Nortel Attendant PC, Software User'S Manual

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Meridian 1 Attendant PC network features Page 137 of 160
Meridian 1 Attendant PC Software User Guide
Charge Account
If your console has a Charge key, you can assign a charge account number to
a call about to be extended to an ESN location.
1 A caller requests an extension at a distant ESN location and wishes to
charge the call to an account number. Click on Charge. The Charge
indicator goes on. The Destination indicator flashes.
2 Dial the charge account code. The Charge and Destination indicators
go off when the last digit of the charge account code is entered.
3 Dial the call as usual and click the Release button. A charge record is
produced when the trunk is accessed. The Release indicator goes on; you
can now take other calls.
Expensive Route Warning Tone
When an extension user requests an ESN location, you may be signaled that
only an expensive route is available. The caller can accept the expensive route
(direct distance dialing, or DDD) or try again later.
1 A caller requests an extension at a distant ESN location. Dial the
requested number. The excl. source indicator goes on. You hear three
beeps if the only available route is the most expensive one.
2 To accept the extensive route, company policy permitting, stay on the
line. The call is completed.
To reject the expensive route, click the Release button. The Excl Src
indicator goes off; you and the caller are reconnected.
3 Click the Release button to end your connection in the call. The
Release indicator goes on; you can now take other calls.
Extending a call—Off-Hook Queueing
When an extension user requests an ESN location for which a
trunk is not immediately available, you can:
— wait, off-hook, until a trunk becomes available, or
— release the connection and allow the caller to wait for the trunk.
1 A caller requests an extension at a distant ESN location. Dial the
requested number. The Excl Src indicator goes on during dialing. you
hear a beep if a route is not immediately available.
2 Inform the caller that there will be a brief wait.