Meridian 1 Attendant PC call processing
Page 87 of 160
Meridian 1 Attendant PC Software User Guide
Transferring a call to another attendant
With this feature, you can transfer a call to another attendant in
your multiple-console group.
Note 1: If you dial an incorrect attendant code, you hear a fast
busy signal and the Destination indicator stays off. Click the Rls
Dst button.
Note 2: If the called attendant is busy, you hear a busy signal and
the Destination indicator continues to flash slowly. Click the
Release button to transfer the call to the attendant’s queue.
Note 3: If the called console is in position-busy, you hear a busy
signal and the Destination indicator flashes slowly. Click the
Release button.
1
The person to whom you are speaking wishes to speak to
another attendant. Dial the attendant access code, then
dial the appropriate attendant code. The Excl Src indicator
goes on; the caller is automatically placed on hold. The
Destination indicator flashes slowly. The Loop and Source
indicators are on.
2
When the called attendant answers, click the Loop key.
The Excl Src indicator goes off and the Destination
indicator goes on steadily; you, the called attendant, and
the caller are connected.
3
Click the Release button to end your connection in the
call. The Release indicator goes on; you are free to
process other calls.
Summary of Contents for Attendant PC
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