New Rock Technologies OM20, Installation And Configuration Manual

Page: 5 / 69

www.newrocktech.com 5
5 Configuring the Advance Features ....................................................................................................................... 34
5.1 Customizing a Simple Auto Attendant
...............................................................................................................................
34
5.1.1 Customizing the Greeting ................................................................................................................................. 34
5.1.2 Assigning the Attendant Extensions ............................................................................................................ 37
5.2 Making an Auto Attendant with Multi-Level IVR ............................................................................................................... 39
5.3 Making an Auto Attendant with Scheduled Routing Rules ............................................................................................. 40
5.4 Customizing the Music for Call Hold .................................................................................................................................. 41
5.5 Selecting a Preferred Audio Codec ................................................................................................................................... 42
5.6 Making change to the Extension Numbers ....................................................................................................................... 42
5.6.1 Analog extensions
....................................................................................................................................................
42
5.6.2 IP Extensions ............................................................................................................................................................ 44
5.7 Activating the Voice Mail ..................................................................................................................................................... 45
6 Localizing the System .............................................................................................................................................. 48
6.1 Setting the System Time ..................................................................................................................................................... 48
6.2 Selecting the Caller ID Detection Mode to PSTN ............................................................................................................ 48
6.3 Making Changes to the Digit Map ...................................................................................................................................... 49
6.4 Selecting the impedance of FXO ports
.............................................................................................................................
50
6.5 Selecting the Call progress tone plan ................................................................................................................................ 51
7 Security ......................................................................................................................................................................... 51
7.1 Making Change to the Ports ............................................................................................................................................... 52
7.2 Making Change to the web GUI Password ....................................................................................................................... 52
8 Multi-Sites Deployment ............................................................................................................................................ 53
8.1 Registering Remote IP Phones to the OM20 ................................................................................................................... 55
8.2 Registering the Remote ATA to the OM20 ....................................................................................................................... 57
9 Installation Guide and User Training .................................................................................................................... 59
9.1 Installation Guide .................................................................................................................................................................. 59
10 Troubleshooting ....................................................................................................................................................... 62
10.1 Troubleshooting Process ................................................................................................................................................... 62
10.1.1 Collecting Information ........................................................................................................................................... 63
10.1.2 Troubleshooting the Fault ..................................................................................................................................... 63