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the Auto Attendant with Multilevel IVR, to activate voice mail and to route calls with hunt groups and shared
line appearances.
1.5 Localizing the System
For customers outside China, you need to localize the system.
Chapter 7, “Localizing the System,”
guides
you through the steps.
2
Preparation
This chapter is important reading before you begin installing the equipment or configuring the system. To
ensure that the installation process goes smoothly, verify that you have the required services, components,
and information.
2.1 Site Survey
The site surveys consists of gathering relevant information about the customer, the existing infrastructure, the
network, the telephone equipment, and the available services. This survey helps you to prepare for the
installation of the OM20/50 IP Telephony System and to anticipate the design considerations. The site survey
can be conducted on the customer premises or remotely over the phone and email. Various site survey
templates can be used.
Chapter 10, “Installation Guide and User Training,”
contains a site survey
template example that you can use to record the customer.
2.1.1
ITSP and PSTN Connectivity
ITSP and PSTN lines: Ensure that the lines are operative and that any features, such as caller identification,
operate properly before starting the installation. Ensure that the cables are available in the location where you
are installing the New Rock Devices.
