www.newrocktech.com
5-40
Step 5
On
Trunk > Analog trunk
or
IP trunk
page, set the inbound route to
Attendant
and set the
greeting for the trunk to assign an
IVR for business hours and Non-business hours
.
5.3 Making an Auto Attendant with Scheduled Routing Rules
Step 1
Log in to
OM20
as
Admin
account
Step 2
On
Application > Duty Schedule
, select
week or month
for the
Period
, and select which the day of
the week or fill in the specific day of the month for
Date
, input the
time
for the
Validate time,
and
create the
Duty Plan
according to the given template ( fill in the trunk number , inbound route, extension
number , call forward mode and the cellphone number)
Step 3
Click
Save
to save the configuration.
Step 4
You can create the
Duty schedule
upto 30 plans.
