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Troubleshooting

167

AC1750

Smart WiFi Router

Troubleshoot with the LEDs

By default, the router is set with standard LED settings. If you disabled blinking for the LEDs
or turned off all LEDs except the Power LED, you must return the LEDs to their standard
settings for troubleshooting. For information about controlling the LED settings, see

LED Blinking or Turn Off LEDs

Standard LED Behavior When the Router Is Powered On

After you turn on power to the router, verify that the following sequence of events occurs:

1.

When power is first applied, verify that the Power LED

is lit.

2.

After approximately 2 minutes, verify the following:

•

The Power LED is solid white.

•

The Internet LED is lit.

•

The WiFi LED is lit unless you turned off the wireless radio.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

Do the following:

•

Make sure that the power adapter is securely connected to your router and securely
connected to a working power outlet.

•

Check that you are using the power adapter that NETGEAR supplied for this product.

•

If the Power LED blinks slowly and continuously, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, this indicates a hardware problem. For recovery
instructions, or help with a hardware problem, contact technical support at

www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED lights amber for about 2 minutes and then turns
white. If the LED does not turn white, a problem occurred in the router.

If the Power LED is still amber one minute after you turn on power to the router, do the
following:

1.

Turn off the power and then turn it back on to see if the router recovers.

2.

Press and hold the

Reset

button to return the router to its factory settings.

See

Troubleshoot Your Network Using the Ping Utility

If the error persists, a hardware problem might be the cause. Contact technical support at

www.netgear.com/support.

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Summary of Contents for R6400v2

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA December 2016 202 11677 01 AC1750 Smart WiFi Router Model R6400v2 User Manual ...

Page 2: ...icial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non...

Page 3: ...net Setup Wizard 22 Manually Set Up the Internet Connection 22 Specify an Internet Connection That Does Not Use a Login 23 Specify an Internet Connection That Uses a Login 24 Specify IPv6 Internet Connections 25 Requirements for Entering IPv6 Addresses 26 Use Auto Detect for an IPv6 Internet Connection 26 Use Auto Config for an IPV6 Internet Connection 27 Set Up an IPv6 6rd Tunnel Internet Connect...

Page 4: ...m the List to Be Blocked 60 Block Services from the Internet 60 Schedule When to Block Internet Sites and Services 62 Avoid Blocking on a Trusted Computer 62 Set Up Security Event Email Notifications 63 Chapter 6 Share USB Storage Devices Attached to the Router USB Storage Device Requirements 66 Access a USB Storage Device on the Network 67 Back Up Windows Computers with ReadySHARE Vault 70 Back U...

Page 5: ...iVo 96 Play Videos on TiVo 97 Play Music or View Photos on TiVo 97 Chapter 9 Share a USB Printer Install the Printer Driver and Cable the Printer 99 Download the ReadySHARE Printer Utility 99 Install the ReadySHARE Printer Utility 100 Use the Shared Printer 101 View or Change the Status of a Printer 102 Use the Scan Feature of a Multifunction USB Printer 102 Change NETGEAR USB Control Center Setti...

Page 6: ...atus 135 View and Manage Logs of Router Activity 136 Monitor Internet Traffic 137 Create Custom Static Routes 139 Set Up a Static Route 139 Edit a Static Route 140 Delete a Static Route 141 View Devices Currently on the Network 141 Manage the Router Configuration File 142 Back Up Settings 143 Restore Configuration Settings 143 Erase the Current Configuration Settings 144 Remote Management 144 Remo...

Page 7: ...o Restart Your Network 166 Check Ethernet Cable Connections 166 Wireless Settings 166 Network Settings 166 Troubleshoot with the LEDs 167 Standard LED Behavior When the Router Is Powered On 167 Power LED Is Off or Blinking 167 Power LED Stays Amber 167 LEDs Never Turn Off 168 Internet or Ethernet Port LEDs Are Off 168 WiFi LED Is Off 168 Cannot Log In to the Router 168 Cannot Access the Internet 1...

Page 8: ...t across your network is easy whether it s accessing stored photos and music to wirelessly printing Stream your stored media files anywhere on the network to DLNA screens Share your music to Airplay compatible devices from the USB hard drive connected to the router Use the free NETGEAR ReadySHARE Vault app to back up your Windows computers to a connect USB hard drive This chapter contains the foll...

Page 9: ...WiFi Router Ethernet cable Power adapter Figure 1 Package contents Extend the Antennas The router comes with three antennas To extend the antennas Position the antennas for the best WiFi performance NETGEAR recommends that the center antenna be vertical and that you aim the others outward at 45 degree angles as shown ...

Page 10: ...on is ready Solid amber The router detected an Ethernet cable connection to the modem Off No Ethernet cable is connected between the router and the modem 2 4 GHz WiFi Solid white The 2 4 GHz WiFi radio is operating Blinking The router is sending or receiving WiFi traffic Off The 2 4 GHz WiFi radio is off 5 GHz WiFi Solid white The 5 GHz WiFi radio is operating Blinking The router is sending or rec...

Page 11: ... device is plugged in and is trying to connect Off No USB device is connected or someone clicked the Safely Remove Hardware button and it is now safe to remove the attached USB device Ethernet ports 1 4 The LED color indicates the speed white for Gigabit Ethernet connections and amber for 100 Mbps or 10 Mbps Ethernet connections Solid A powered on device is connected to the Ethernet port Blinking ...

Page 12: ...r computers and other devices operate and within line of sight to your wireless devices Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers Place the router in an elevated location minimizing the number walls and ceilings between the router and your other devices Place the router away from electrical devices such as these Ceiling fans Home s...

Page 13: ...or your Internet service If your modem uses a battery backup remove the battery 2 Plug in and turn on your modem If your modem uses a battery backup replace the battery 3 Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router 4 Connect the power adapter to your router and plug the power adapter into an outlet 5 Press the Power On Off button...

Page 14: ...Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Use an Internet Browser to Access the Router Change the Language Access the Router with the NETGEAR genie App ...

Page 15: ...ght display on your computer screen to notify you that an Ethernet cable is connected WiFi Connection You can connect to the router s WiFi network with Wi Fi Protected Setup WPS or you can find and select the WiFi network To use WPS to connect to the WiFi network 1 Make sure that the router is receiving power its Power LED is lit 2 Check the WPS instructions for your computer or wireless device 3 ...

Page 16: ...ique wireless network name SSID and password for wireless access This information is on the router label Router login This logs you in to the router interface as admin from an Internet browser Use an Internet Browser to Access the Router When you connect to the network either with WiFi or with an Ethernet cable you can use an Internet browser to access the router to view or change its settings The...

Page 17: ...r router automatically logs you in NETGEAR genie runs on any device with a web browser Installation and basic setup takes about 15 minutes to complete To use NETGEAR genie to set up your router 1 Turn the router on by pressing the On Off button 2 Make sure that your computer or wireless device is connected to the router with an Ethernet cable wired or wirelessly with the preset security settings l...

Page 18: ... about how to set up your router with an existing router or gateway see Set Up the Router with an Existing Router or Gateway on page 124 If you already used the NETGEAR genie type http www routerlogin net in the address field for your browser to display the NETGEAR genie page 4 Follow the onscreen instructions NETGEAR genie guides you through connecting the router to the Internet 5 If the browser ...

Page 19: ...cted to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays Change the Language By default the language is set as Auto To change the language 1 Launch an Internet browser from a computer or mobile device that is connect...

Page 20: ... with the following Automatically repair common wireless network problems Easily manage router features like Parental Controls guest access Internet traffic meter speed test and more To use the genie app to access the router 1 Visit the NETGEAR genie web page at www NETGEAR com genie 2 Follow the onscreen instructions to install the app on your smartphone tablet or computer 3 Launch the genie app ...

Page 21: ...the Internet connection when you first access the router with an Internet browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify IPv6 Internet Connections Change the MTU Size Enable the Bridge or Add a VLAN Tag Group ...

Page 22: ...p www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard The Smart Wizard page displays 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see Manually Set Up the Internet Connection 6 Clic...

Page 23: ...ings usually work but you can change them 8 Select an Internet IP Address radio button Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Serve...

Page 24: ...u select the encapsulation method PPPoE PPTP or L2TP 7 In the Login field enter the login name your ISP gave you This login name is often an email address 8 In the Password field type the password that you use to log in to your Internet service 9 If your ISP requires a service name type it in the Service Name if Required field 10 In the Connection Mode menu select Always On Dial on Demand or Manua...

Page 25: ...Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see Chapter 14 Troubleshooting Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically To set up an IPv6 Internet connection 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Ty...

Page 26: ...ct Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can reduce any four digit group of zeros within an IPv6 address to a single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colo...

Page 27: ... is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses...

Page 28: ...lso indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Avai...

Page 29: ...cify an ID here the router generates one automatically from its MAC address 11 Click the Apply button Your settings are saved Set Up an IPv6 6rd Tunnel Internet Connection 6rd protocol makes it possible to deploy IPv6 to sites using a service provider s IPv4 network 6rd uses the service provider s own IPv6 address prefix This limits the operational domain of 6rd to the service provider s network a...

Page 30: ...uration The router detects the service provider s IPv4 network and attempts to establish an IPv6 6rd tunnel connection If the IPv4 network returns 6rd parameters to the router the page adjusts to display the correct settings in this section Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the ...

Page 31: ...he interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Click the Apply button Your settings are saved Set Up an IPv6 6to4 Tunnel Internet Connection The remote relay router is the router to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet conne...

Page 32: ... Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 Select an IP Address Assignment radio bu...

Page 33: ... and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 In the Internet Connection Type menu select Pass Through The page adjusts but no additional fields display 6 Click the Apply button Your settings are saved Set Up an IPv6 Fixed Internet Connection To set up a fixed IPv6 Inter...

Page 34: ...cify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page See Manually Set Up the Internet Connection on page 22 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default ...

Page 35: ...cts the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv...

Page 36: ...ddress Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network the LAN 10 Optional Select the Use This Interface ID check box and specify the interface ID that yo...

Page 37: ...tects the information in Router s IPv6 Address on WAN field Go to Step 10 Note If you do not see the Use the same Login information as IPv4 PPPoE check box make sure that PPPoE is selected from the Internet Service Provider menu on the Internet Setup page For more information see Specify an Internet Connection That Uses a Login on page 24 The Router s IPv6 Address on WAN field shows the IPv6 addre...

Page 38: ...ns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 11 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client func...

Page 39: ...vice You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems Note An incorrect MTU setting can cause Internet communication problems For example you might not be able to access certain websites frames within websites secure login pages or FTP or POP servers To change the MTU ...

Page 40: ...Used in PPTP environments or with VPN 1400 Maximum size for AOL DSL 576 Typical value to connect to dial up ISPs Enable the Bridge or Add a VLAN Tag Group Some devices such as an IPTV cannot work behind a router s Network Address Translation NAT or firewall Based on what your Internet service provider ISP requires to allow the device to connect to the ISP s network directly you must enable the bri...

Page 41: ...outer s WiFi network select a Wireless check box that corresponds to the router s WiFi network to which the device is connected Note You must select at least one Wired Ports or Wireless check box You can select more than one check box 8 Click the Apply button Your settings are saved Add VLAN Tag Groups You can add VLAN tag groups to the bridge and assign VLAN IDs and priority values to each VLAN t...

Page 42: ...value from 1 to 4094 This value is provided by your Internet service provider 10 In the Priority field enter a value from 0 to 7 This value is provided by your Internet service provider 11 Select a Wired Ports check box or a Wireless check box If your device is connected to an Ethernet port on the router select a Wired Ports check box that corresponds to the Ethernet port on the router to which th...

Page 43: ... sections Prioritize Internet Traffic with Quality of Service Optimize Internet Gaming with Upstream QoS Add Upstream QoS Rules Optimize Video Streaming with Downstream QoS Improve Network Connections with Universal Plug and Play Wi Fi Multimedia Quality of Service ...

Page 44: ...priority to gaming and streaming video from the Internet Figure 6 You can prioritize downstream traffic upstream traffic or both Optimize Internet Gaming with Upstream QoS Upstream Quality of Service QoS assigns a high priority to Internet traffic from your Xbox gaming system Figure 7 Upstream QoS assigns a high priority to gaming traffic from your Xbox ...

Page 45: ...s 4 Select ADVANCED Setup QoS Setup Upstream QoS 5 Select the Enable Upstream QoS Optimized for Gaming check box 6 Specify the maximum uplink bandwidth for your Internet connection If you know what your uplink bandwidth is type it in the Uplink bandwidth Maximum field If you are not sure click the Speed Test button Speedtest verifies the upstream speed of your Internet connection The Uplink bandwi...

Page 46: ...andling Set Up QoS for Applications and Online Gaming To create a QoS policy for applications and online games 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive Th...

Page 47: ...m the Priority menu select the priority for Internet access for this traffic relative to other applications and traffic The options are Low Normal High and Highest 12 Click the Apply button The rule is saved Set Up QoS for a Router LAN Port To create a QoS policy for a device connected to one of the router s LAN ports 1 Launch an Internet browser from a computer or mobile device that is connected ...

Page 48: ...st 12 Click the Apply button The rule is saved in the QoS Policy menu Set Up QoS for a MAC Address To create a QoS policy for traffic from a specific MAC address 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is adm...

Page 49: ...other applications and traffic The options are Low Normal High and Highest 10 Click the Apply button This rule is saved Edit an Upstream QoS Policy To edit a QoS policy 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name...

Page 50: ... to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup Upstream QoS The Upstream QoS page displays 5 Click the Setup QoS Rule button The Setup Rules page displays 6 Select the radio bu...

Page 51: ...treaming Internet video When downstream QoS assigns a high priority to streaming video it also assigns a lower priority to the rest of your Internet traffic That means other tasks like downloading content from the Internet take longer To enable downstream QoS 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www r...

Page 52: ...ernet traffic Add Downstream QoS Rules by Keyword To add a downstream QoS rule by keyword 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page dis...

Page 53: ...D Setup QoS Setup Downstream QoS The Downstream QoS page displays 5 Select the Enable Downstream QoS Improved Video Streaming check box 6 In the Add Rules section select the by Device radio button The page adjusts 7 In the MAC Device list select a radio button for a device 8 Click the Add button The router assigns a high a priority to streaming traffic that goes from the Internet to the device you...

Page 54: ...ive current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic 7 Type the advertisement time to live in hops The time to live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 ...

Page 55: ... which receives a lower priority than voice and video To disable WMM QoS 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select AD...

Page 56: ...ed intrusions from the Internet This chapter includes the following sections Set Up Parental Controls Block Access to Your Network Use Keywords to Block Internet Sites Block Services from the Internet Schedule When to Block Internet Sites and Services Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications ...

Page 57: ...page displays 4 Select Parental Controls The Parental Controls website opens 5 Click the button for the genie app or version that you want to download and use 6 Follow the onscreen instructions to download and install the genie app 7 Open the genie app and select Parental Controls Live Parental Controls automatically starts 8 Click the Next button read the note and click the Next button again Beca...

Page 58: ...ays 5 Select the Turn on Access Control check box You must select this check box before you can specify an access rule and use the Allow and Block buttons When this check box is cleared all devices are allowed to connect even if the device is in the blocked list 6 To specify the access rule select one of the following radio buttons Allow all new devices to connect With this setting if you buy a ne...

Page 59: ...user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites 5 Select one of the keyword blocking options Per Schedule Turn on keyword blocking according to the Schedule page settings See Schedule When to Block Internet Sites and Services on page 62 Always Turn on keyword blocking all the time indepe...

Page 60: ... default password is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites 5 Do one of the following To delete a single word select it and click the Delete Keyword button The keyword is removed from the list To delete all keywords on the list click the Clear List button All keywords are removed from the list 6 Click the Apply button...

Page 61: ...ervice automatically display in the fields 8 To add a service or application that is not the menu select User Defined and do the following a If you know that the application uses either TCP or UDP select the appropriate protocol Otherwise select TCP UDP both b Enter the starting port and ending port numbers If the service uses a single port number enter that number in both fields To find out which...

Page 62: ... when to block keywords and services Days to Block Select the check box for each day that you want to block the keywords or select the Every Day check box which automatically selects the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Select your time zone 7 If you live in an area that observes daylight saving tim...

Page 63: ...ton Your changes are saved Set Up Security Event Email Notifications The router can email you its logs of router activity The log records router activity and security events such as attempts to access blocked sites or services To set up email notifications 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www rout...

Page 64: ...ion select the My Mail Server requires authentication check box a In the User Name field type the user name for the outgoing email server b In the Password field type the password for the outgoing email server 9 To send alerts immediately select the Send Alerts Immediately check box 10 To send logs based on a schedule specify these settings From Send logs according to this schedule menu select the...

Page 65: ...ect a USB storage device to the USB 3 0 Storage port and connect a printer to the USB 2 0 Printer port This chapter contains the following sections USB Storage Device Requirements Access a USB Storage Device on the Network Back Up Windows Computers with ReadySHARE Vault Back Up Mac Computers with Time Machine Control Access to the USB Drive Use FTP Within the Network View or Change Network Folders...

Page 66: ...ives that the router supports visit http kbserver netgear com readyshare Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device Such USB devices do not work with the router The router supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format enabled Ext2 E...

Page 67: ...u connect the USB device to the router When you connect the USB device to the router USB port it might take up to two minutes before it is ready for sharing By default the USB device is available to all computers on your local area network LAN To access the USB device from a Mac 1 Connect your USB storage device to the USB port on the router If your USB device uses a power supply you must use it w...

Page 68: ...st use it when you connect the USB device to the router When you connect the USB storage device to the router s USB port it might take up to two minutes before it is ready for sharing By default the USB drive is available to all computers on your local area network LAN 2 Select Start Run 3 Enter readyshare in the dialog box 4 Click the OK button A window automatically opens and displays the files ...

Page 69: ...art WiFi Router 5 Right click the USB storage device and select Map network drive The Map Network Drive page displays 6 Select the drive letter to map to the network folder 7 Click the Finish button The USB device is mapped to the drive letter that you specified ...

Page 70: ...d the genie app visit www netgear com genie 3 Download ReadySHARE Vault from www netgear com readyshare and install it on each Windows computer 4 Launch ReadySHARE Vault 5 Use the dashboard or the Backup tab to set up and run your backup Back Up Mac Computers with Time Machine You can use Time Machine to back up your Mac computers onto a USB hard disk drive HDD that is connected to one of the rout...

Page 71: ...rade the operating system of the Mac computer 2 Verify and repair the backup disk and the local disk 3 Verify and repair the permissions on the local disk 4 Set Energy Saver a From the Apple menu select System Preferences The System Preference window displays b Select Energy Saver The Energy Saver page displays c Click the Power Adapter tab d Select the Wake for Wi Fi network access check box e Cl...

Page 72: ... minutes before it is ready for sharing By default the USB drive is available to all computers on your local area network LAN 4 On your Mac computer that is connected to the router s network launch Finder and select Go Connect to Server The Connect to Server window displays 5 Type smb routerlogin net and click the Connect button 6 When prompted select the Registered User radio button 7 Enter admin...

Page 73: ...ogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage 5 Specify access to the USB storage device Network Device Name This is the name used to access the USB device connected to the router The default is readyshare Workgroup If you ar...

Page 74: ...t this check box remote users can access the USB drive through FTP over the Internet This feature supports both downloading and uploading of files 6 If you changed the settings click the Apply button Your changes are saved Use FTP Within the Network File Transfer Protocol FTP lets you send and receive large files faster To set up FTP access 1 Launch an Internet browser from a computer or mobile de...

Page 75: ...ogin window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage 5 Scroll down to the Available Networks Folder section of the page and adjust the following settings Share Name If only one device is connected the default share name is USB_Storage Some rout...

Page 76: ...storage device either USB drive or HDD Total Space and Free Space Show the current utilization of the storage device Add a Network Folder on a USB Drive You can add network folders on the USB storage device To add a network folder 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window...

Page 77: ...settings that you want The user name account name for All no password is guest The password for admin is the same one that is used to log in to the router By default it is password 10 Click the Apply button The folder is added on the USB device Edit a Network Folder on a USB Drive You can add network folders on the USB storage device To edit a network folder 1 Launch an Internet browser from a com...

Page 78: ...nected to the router so that you do not need to keep the computer running Download Files Using NETGEAR Downloader To use NETGEAR Downloader to download files 1 Connect your USB storage device to the router USB port 2 If your USB device uses a power supply connect it You must use the power supply when you connect the USB device to the router When you connect the USB device to the router USB port it...

Page 79: ...Your settings are saved 13 Optional Use the Pause Resume and Delete buttons to manage the downloading tasks The completed downloading tasks display in the Downloaded Files section Set Up Email Notifications for NETGEAR Downloader The router can email you when a downloader task is finished To change NETGEAR Downloader settings 1 Launch a web browser from a computer or mobile device that is connecte...

Page 80: ...ttings page displays 5 Make any needed changs 6 Click the Apply button Your settings are saved Safely Remove a USB Drive Before you physically disconnect a USB drive from the router USB port log in to the router and take the drive offline To remove a USB disk drive safely 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net ...

Page 81: ...Share USB Storage Devices Attached to the Router 81 AC1750 Smart WiFi Router 6 Physically disconnect the USB drive ...

Page 82: ...er when you re not home This chapter includes the following sections Access the USB Drive Through the Internet Dynamic DNS Your Personal FTP Server Set Up Your Personal FTP Server Remotely Access a USB Device Using ReadyCLOUD For information about how to connect the USB drive and to specify its settings see Chapter 6 Share USB Storage Devices Attached to the Router ...

Page 83: ...rmation in the Dynamic DNS page See Dynamic DNS on page 85 To connect without Dynamic DNS type the router s Internet port IP address You can view the router s Internet IP address on the BASIC Home page You can use FTP to share files on a USB drive connected to the router Set Up FTP Access Through the Internet To set up FTP access 1 Launch an Internet browser from a computer or mobile device that i...

Page 84: ...ton Your changes are saved 7 To limit access to the admin user click the Edit button 8 In the Read Access menu select admin 9 In the Write Access menu select admin 10 Click the Apply button Your changes are saved Access the USB Drive Through the Internet with FTP You must first set up FTP through Internet access as described in tAccess the USB Drive Through the Internet with FTP on page 84 ...

Page 85: ...n numbers called IP addresses to identify each Internet account Most ISPs use dynamically assigned IP addresses This means that the IP address can change at any time You can use the IP address to access your network remotely but most people don t know what their IP addresses are or when this number changes To make it easier to connect you can get a free account with a Dynamic DNS service that lets...

Page 86: ...e DDNS with a VPN tunnel for a secure connection Set Up a New Dynamic DNS Account To set up Dynamic DNS and register for a free NETGEAR account 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name a...

Page 87: ...address that you want to use for your account 10 In the Password 6 32 characters field type the password for your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service 13 To check that Dynamic DNS is enabled in the router click the Show Status button A message displays the Dynamic DNS status Specify a DNS Account If you already us...

Page 88: ...e adjusts and displays the Show Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a No IP or Dyn account in the User Name field enter the user name for your account 10 For a NETGEAR account at No IP in the Email field type the email address for your account 11 In the Password 6 32 characters field type the password f...

Page 89: ...onal account and use FTP 1 Get your free NETGEAR Dynamic DNS domain name See Your Personal FTP Server on page 85 2 Make sure that your Internet connection is working Your router must use a direct Internet connection It cannot connect to a different router to access the Internet 3 Connect a USB hard disk drive to a USB port on the router 4 Set up FTP access in the router See Set Up FTP Access Throu...

Page 90: ...ge displays 8 Click the Sign In link The Sign In page displays 9 Click the Create Account link 10 Complete the fields to set up your account and click the Create button You are now ready to register your router with your ReadyCLOUD account Register Your Router With ReadyCLOUD After you create a ReadyCLOUD account you must register your router with your ReadyCLOUD account To register your router wi...

Page 91: ...all computers on your local area network LAN 3 Launch an web browser from a computer or WiFi device that is connected to the network 4 Type http www routerlogin net A login window opens 5 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 6 Select ReadySHARE 7 Select the ReadyCLOUD radio button 8 Enter your Read...

Page 92: ...ally changes the connection mode to Always On This change is required for ReadyCLOUD to remotely access the USB storage device The router is registered with ReadyCLOUD 9 After registration visit http readycloud netgear com 10 Click the Sign In link enter your ReadyCLOUD user name and password and click the Sign In button The ReadyCLOUD page displays the router that you registered and the contents ...

Page 93: ...8 8 Use the Router as a Media Server This chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Music from a USB Drive with iTunes Server Play Media from a USB Drive on TiVo ...

Page 94: ...ensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Select the Media Server tab The Media Server Settings page displays 6 Specify the settings Enable Media Server Select this check box to enable this device to act as a media server Enable TiVo support Select this check box if you want to play ReadyNAS media on y...

Page 95: ...r iPad find and connect to the WiFi network 2 Download the Remote app from the Apple App Store 3 Launch the Remote app from your iPhone or iPad The Remote page displays 4 Click the Add a Device button A passcode displays 5 Specify the router settings a Launch an Internet browser from a computer or mobile device that is connected to the network b Type http www routerlogin net or http www routerlogi...

Page 96: ...connected to your router The TiVo must be on the same network as the router This feature supports the following file formats Video See and play mpeg1 and mpeg2 files Music See and play MP3 files Pictures View images in jpg format You can use the TiVo Series 2 and up Home Media Option to play photos and music on your Windows or Mac computer in your TiVo user interface Set Up the Router to Work With...

Page 97: ...he Media Server tab The Media Server Settings page displays 6 Make sure that the Enable TiVo support check box is selected Play Videos on TiVo To play videos 1 On the TiVo select TiVo Central My Shows 2 At the bottom of the page select the R6400v2 Play Music or View Photos on TiVo To play music or view photos 1 On the TiVo select TiVo Central Music Photos Showcases 2 Select an item to play or watc...

Page 98: ...R recommends that you connect a printer to the USB 2 0 Printer port on the rear panel of the router This chapter contains the following sections Install the Printer Driver and Cable the Printer Download the ReadySHARE Printer Utility Install the ReadySHARE Printer Utility Use the Shared Printer View or Change the Status of a Printer Use the Scan Feature of a Multifunction USB Printer Change NETGEA...

Page 99: ... contact the printer manufacturer 2 Use a USB printer cable to connect the USB printer to the router USB port USB port Download the ReadySHARE Printer Utility The utility works on Windows and Mac computers To download the utility 1 Visit www netgear com readyshare 2 Scroll down to the Print From the Comfort of Your Home Network section at the bottom of the page 3 Click one of the following links D...

Page 100: ...l it the utility displays as NETGEAR USB Control Center on your computer To install the utility 1 Double click the ReadySHARE Printer utility setup file that you downloaded The InstallShield wizard displays 2 Follow the wizard instructions to install NETGEAR USB Control Center After the InstallShield Wizard completes the installation the NETGEAR USB Control Center prompts you to select a language ...

Page 101: ...ters on the network can use the printer 6 To exit the utility select System Exit Use the Shared Printer For each computer after you click the Connect and Disconnect buttons once the utility automatically manages the printing queue and handling By default the utility starts automatically whenever you log on to Windows and runs in the background To manually connect and print 1 Click the NETGEAR USB ...

Page 102: ...the network Connected Your computer is connected to the printer and will be released when your print job is done Manually Connected by Only the connected computer can use the printer Waiting to Connect Your computer is not connected to the shared printer yet 2 To print from your computer when the status shows Manually connected by to another computer click the Disconnect button The printer is rele...

Page 103: ...age displays so that you can use the USB printer for scanning Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows You can also change the language and specify the time out to release the printer connection To turn off automatic NETGEAR USB Control Center startup 1 Select Tools Configuration 2 Clear the Automa...

Page 104: ... a language 3 Click the OK button The next time NETGEAR USB Control Center starts the language changes To specify the time out 1 Select Tools Configuration 2 In the Timeout field type the number of minutes The time out is the number of minutes that a computer holds its connection to the printer when the connection isn t being used 3 Click the OK button Your change is saved ...

Page 105: ... the Router Assigns Disable the DHCP Server Feature in the Router Manage Reserves LAN IP Addresses Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Change the WiFi Security Option Set Up a Guest Network How the Router Manages WiFi Clients Control the Wireless Radios Set Up a Wireless Schedule Specify WPS Settings Set Up the Router with an Existing Router or Gateway Use the Route...

Page 106: ...e blinking on Internet LED LAN LED Wireless LED and USB LED when data traffic is detected radio button is selected which allows standard LED behavior For information about standard LED behavior see Table 1 LED and button descriptions on page 10 5 To disable blinking select the Disable blinking on Internet LED LAN LED Wireless LED and USB LED when data traffic is detected radio button 6 To turn off...

Page 107: ...ific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the multicast traffic it is interested in from the Internet If you do not need this feature you can select this check box to disable it MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1500 bytes or 1492 bytes for PPPoE connections Change the MTU only...

Page 108: ... the DMZ server computer can be used to attack other computers on your network The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding Port Triggering page Instead of discarding this traffic the router can forward the traffic to one computer on your network This computer...

Page 109: ...e is saved Change the LAN TCP IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The router s default LAN IP configuration is as follows LAN IP address 192 168 1 1 Subnet mask 255 255 255 0 These addresses are part of the designated private address range for use in private networks and are suitable for most applications If your network r...

Page 110: ...information with other routers a In the RIP Direction menu select one of the following Both The router broadcasts its routing table periodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorporates the RIP information that it receives b In the RIP Version menu select one of the following Disabled This is the def...

Page 111: ...the default addressing scheme define a range between 192 168 1 2 and 192 168 1 254 although you can save part of the range for devices with fixed addresses To specify the pool of IP addresses that the router assigns 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter ...

Page 112: ...nected to the LAN The assigned default gateway address is the LAN address of the router You can use another device on your network as the DHCP server or specify the network settings of all your computers To disable the DHCP server feature in the router 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlo...

Page 113: ...NCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section click the Add button 6 In the IP Address field type the IP address to assign to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attache...

Page 114: ...r from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section select the r...

Page 115: ...Basic WiFi Settings The router comes with preset security This means that the WiFi network name SSID network key password and security option encryption protocol are preset in the factory You can find the preset SSID and password on the router label Note The preset SSID and password are uniquely generated for every device to protect and maximize your wireless security NETGEAR recommends that you d...

Page 116: ...haracters long and it is case sensitive The default SSID is randomly generated and is on the router s label If you change the name make sure to write down the new name and keep it in a safe place 8 To change the wireless channel select a number in the Channel menu In some regions not all channels are available Do not change the channel unless you experience interference shown by lost connections o...

Page 117: ...efore you changed the settings If so update the wireless network selection in your computer or wireless device to match the current settings for your network Change the WiFi Security Option Your router comes with preset WPA2 or WPA security The password that you enter to connect to your network is unique to your router and is on the router label NETGEAR recommends that you use the preset security ...

Page 118: ...3 characters 7 Write down the new password and keep it in a secure place for future reference 8 Click the Apply button Your changes are saved Set Up a Guest Network A guest network allows visitors at your home to use the Internet without using your wireless security key You can add a guest network to each wireless network 2 4 GHz b g n and 5 0 GHz a n To set up a guest network 1 Launch an Internet...

Page 119: ...s selected anyone who connects to this SSID can access your local network not just the Internet 6 Give the guest network a name The guest network name is case sensitive and can be up to 32 characters You then manually configure the wireless devices in your network to use the guest network name in addition to the main SSID 7 Select a radio button for a security option The WPA2 options use the newes...

Page 120: ... http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays 5 Scroll down below the WPS Settings section of the page and clear the Enable AIRTIME FAIRNESS check box 6 Click the Apply but...

Page 121: ... disable the wireless radios If you are close to the router it might be easier to press its WiFi On Off button If you are away from the router or you already logged in it might be easier to enable or disable the radios You can also turn them off and on based on a schedule See Set Up a Wireless Schedule on page 122 Use the WiFi On Off Button To turn the wireless radios off and on with the WiFi On O...

Page 122: ...ick the Apply button If you turned off both wireless radios the WiFi On Off LED and the WPS LED turn off If you turned on the wireless radios the WiFi On Off LED and the WPS LED light Set Up a Wireless Schedule You can turn off the WiFi signal from your router at times when you do not need a wireless connection For example you might turn it off for the weekend if you leave town To set up the wirel...

Page 123: ...The Advanced Wireless Settings page displays 8 Select the Turn off wireless signal by schedule check box to activate the schedule 9 Click the Apply button Your settings are saved Specify WPS Settings Wi Fi Protected Setup WPS lets you join the WiFi network without typing the WiFi password To specify WPS Settings 1 Launch an Internet browser from a computer or mobile device that is connected to the...

Page 124: ...er with an Existing Router or Gateway If you already use a router or gateway for your Internet connection you can connect your new router to your existing router or gateway and set up the router in one of the following modes router mode or access point AP mode Router mode lets you configure your new NETGEAR router as a normal WiFi router behind your gateway and creates a separate WiFi network behi...

Page 125: ...word for the password If this is not the first time that you are setting up the Internet connection for your router run the Setup Wizard again For more information see Use the Internet Setup Wizard on page 22 3 Select the Help Me Choose radio button or Let Me Choose radio button Help Me Choose If you select the Help Me Choose radio button NETGEAR genie asks you a few questions to determine if you ...

Page 126: ...a LAN port on your existing router or gateway Cable this port to a LAN port on another router 2 Launch an Internet browser from a computer or mobile device that is connected to the network 3 Type http www routerlogin net or http www routerlogin com A login window opens 4 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page...

Page 127: ... the wireless radio on the other router or gateway and use the R6400v2 router only for wireless client access 8 Click the Apply button The IP address of the router changes and you are disconnected 9 To reconnect close and restart your browser and type http wwwrouterlogin net Set Up the Router in Bridge Mode You can use your router in bridge mode to connect multiple devices wirelessly at the faster...

Page 128: ... 802 11ac WiFi connection to the first router To set up bridge mode 1 Make a note of the WiFi settings of the other router to which this router will connect You must know the SSID WiFi security mode wireless password and operating frequency either 2 4 GHz or 5 GHz 2 Launch an Internet browser from a computer or mobile device that is connected to the network 3 Type http www routerlogin net or http ...

Page 129: ...11ac mode select 5 GHz b In the Name SSID field enter the wireless network name SSID c In the Security Options section select a radio button d If prompted type the WiFi password network key that you use to connect wirelessly to the other router 9 Click the Apply button The settings for the other router are saved and the Advanced Wireless Settings page displays 10 Click the Apply button on the Adva...

Page 130: ...s the following sections Update the Router Firmware Change the admin Password Recover the admin Password View Router Status View and Manage Logs of Router Activity Monitor Internet Traffic Create Custom Static Routes View Devices Currently on the Network Manage the Router Configuration File Remote Management Remotely Access Your Router Using the genie App ...

Page 131: ...n Router Update The Router Update page displays 5 Click the Check button The router finds new firmware information if any is available and displays a message asking if you want to download and install it 6 Click the Yes button The router locates and downloads the firmware and begins the update WARNING To avoid the risk of corrupting the firmware do not interrupt the upgrade For example do not clos...

Page 132: ...e router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password 5 Type the old password and type the new password twice 6 To be able to recover the password select the Enable Password Recovery check box NETGEAR recommends that you enable password recovery 7 Click the Apply button Your ch...

Page 133: ...ct two security questions and provide answers to them 7 Click the Apply button Your changes are saved To recover your password 1 In the address field of your browser type www routerlogin net A login window opens 2 Click the Cancel button If password recovery is enabled you are prompted to enter the serial number of the router The serial number is on the product label 3 Enter the serial number of t...

Page 134: ... Click the ADVANCED tab The ADVANCED Home page displays Display Internet Port Statistics To display Internet port statistics 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 Enter the router user name and password The user name is admin The user name and password are cas...

Page 135: ...dth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this page 7 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button 8 To stop the polling entirely click the Stop button Check the Internet Connection Status To check the Internet ...

Page 136: ...des translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status of all items to 0 click the Release button 7 To refresh the page click the Renew button 8 To exit the page click the Close Window button View and Manage Logs of Router Activity The log is a detailed record of the...

Page 137: ...e name or IP address of the website or news group visited or to which access was attempted Action The action that occurred such as whether Internet access was blocked or allowed 5 To refresh the log page click the Refresh button 6 To clear the log entries click the Clear Log button 7 To email the log immediately click the Send Log button Monitor Internet Traffic Traffic metering allows you to moni...

Page 138: ...is applied to incoming traffic only Both Directions The restriction is applied to both incoming and outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each connection by field 8 In the Traff...

Page 139: ... was created with your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addresses With this configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you mu...

Page 140: ...ake this route effective 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 11 Type the gateway IP address This address must be on the same LAN segment as the router 12 Type a number from 1 through 15 as the metric value This value represents the number of routers between your network and the desti...

Page 141: ...ute To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net or http www routerlogin com in the address field of the web browser A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Ad...

Page 142: ... band in the WiFi network The following information is displayed for wireless devices SSID The SSID of the WiFi network that the device is connected to IP Address The IP address that the router assigned to this device when it joined the network This number can change if a device is disconnected and rejoins the network MAC Address The unique MAC address for each device does not change The MAC addre...

Page 143: ...gs 5 Click the Back Up button 6 Specify a location on your network A copy of the current settings is saved in the location you specified Restore Configuration Settings To restore configuration settings that you backed up 1 Launch an Internet browser from a computer or mobile device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com A login window opens 3 E...

Page 144: ...he user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Erase button The factory default settings are restored The user name is admin the password is password and the LAN IP address is 192 168 1 1 DHCP is enabled Remote Management You can access your router over the Internet to view or ...

Page 145: ...estrict access to as few external IP addresses as practical Select one of the following To allow access from a single IP address on the Internet select the Only This Computer radio button Enter the IP address to be allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button Enter a beginning and ending IP address to define the allowed range ...

Page 146: ... Using the genie App The genie app allows you to remotely access your router to manage and change its key settings using the genie app that is installed on a computer or mobile device Before you can use the remote access feature you must update your router to the latest firmware and download the latest genie app for your computer or mobile device For more information about how to update your route...

Page 147: ...This chapter includes the following sections Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software on Your Computer Use VPN to Access the Router s USB Drive and Media Use VPN to Access Your Internet Service at Home ...

Page 148: ... the router and enable VPN and you must install and run VPN client software on the computer Note The router currently does not support iOS and Android VPN client software VPN uses DDNS or a static IP address to connect with your router To use a DDNS service register for an account with a host name sometimes called a domain name You use the host name to access your network The router supports these...

Page 149: ...ce type and uses port 12974 If you want to customize the service type and port NETGEAR recommends that you change these settings before you install the OpenVPN software 6 To change the service type scroll down and select the TCP radio button 7 To change the port scroll down to the Service Port field and type the port number that you want to use 8 Click the Apply button Your changes are saved VPN i...

Page 150: ...er click the openVPN install xxx exe file 5 Click the Next button 6 Read the License Agreement and click the I Agree button 7 Leave the check boxes selected as shown and click the Next button 8 To specify the destination folder click the Browse button and select a destination folder 9 Click the Install button ...

Page 151: ...ETGEAR VPN If you do not change the VPN interface name the VPN tunnel connection will fail Use a VPN Tunnel After you set up the router to use VPN and install the OpenVPN application on your computer you can open a VPN tunnel from your computer to your router over the Internet For the VPN tunnel to work the local LAN IP address of the remote R6400v2 router must use a different LAN IP scheme from t...

Page 152: ...PN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges 2 Right click the OpenVPN icon 3 Select Connect The VPN connection is established You can do the following Launch an Internet browser and log in to your router Use Windows File Manager to access the rout...

Page 153: ...etwork click the R6400v2 icon Use VPN to Access Your Internet Service at Home When you re away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you might be given a code that lets you use the coffee shop s Internet service account to surf the web The router lets you use a VPN connection to access your own Internet service when you...

Page 154: ... home network 7 Click the Apply button Your settings are saved 8 Click For Windows or For Non Windows button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default Bloc...

Page 155: ... and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service 1 Set up the router to ...

Page 156: ... can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Set Up Port Forwarding to a Local Server Set Up Port Triggering ...

Page 157: ...t will provide the service The server computer must always use the same IP address To specify this setting use the reserved IP address feature See Manage Reserves LAN IP Addresses on page 113 3 Launch an Internet browser from a computer or mobile device that is connected to the network 4 Type http www routerlogin net or http www routerlogin com A login window opens 5 Enter the router user name and...

Page 158: ...password The user name is admin The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button 8 In the Service Name field enter a descriptive name 9 In the Service ...

Page 159: ... routerlogin com in the address field of the web browser A login window opens 3 Enter the router user name and password The user name is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the Port Forwarding radio button selected as the service ty...

Page 160: ...er an IP address of 192 168 1 33 2 In the Port Forwarding Port Triggering page configure the router to forward the HTTP service to the local address of your web server at 192 168 1 33 HTTP port 80 is the standard protocol for web servers 3 Optional Register a host name with a Dynamic DNS service and specify that name in the Dynamic DNS page of the router Dynamic DNS makes it much easier to access ...

Page 161: ...dress of the computer that sent the traffic The router temporarily opens the incoming port or ports that you specify in your rule and forwards that incoming traffic to that destination Port forwarding creates a static mapping of a port number or range of ports to a single local computer Port triggering can dynamically open ports to any computer when needed and close the ports when they are no long...

Page 162: ... TCP UDP 10 In the Triggering Port field enter the number of the outbound traffic port that will open the inbound ports 11 Enter the inbound connection port information in the Connection Type Starting Port and Ending Port fields 12 Click the Apply button The service is now in the Portmap table You must enable port triggering before the router uses port triggering See Enable Port Triggering on page...

Page 163: ...nation port 6667 The IRC server not only responds to your originating source port but also sends an identify message to your computer on port 113 Using port triggering you can tell the router When you initiate a session with destination port 6667 you must also allow incoming traffic on port 113 to reach the originating computer The following sequence shows the effects of this port triggering rule ...

Page 164: ... restores the original address information replaced by NAT and sends this reply message to your computer 7 When your router receives the incoming message to destination port 113 it checks its session table and finds an active session for port 113 associated with your computer The router replaces the message s destination IP address with your computer s IP address and forwards the message to your c...

Page 165: ...t find the solution here check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility ...

Page 166: ...nnected to the router by an Ethernet cable the corresponding numbered router LAN port LED lights Wireless Settings Make sure that the wireless settings in the computer and router match exactly The wireless network name SSID and wireless security settings of the router and wireless computer must match exactly If you set up an access list you must add each wireless computer s MAC address to the rout...

Page 167: ... connected to your router and securely connected to a working power outlet Check that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware If the error persists this indicates a hardware problem ...

Page 168: ...orrect cable When connecting the router s Internet port to a cable or DSL modem use the cable that was supplied with the cable or DSL modem This cable can be a standard straight through Ethernet cable or an Ethernet crossover cable WiFi LED Is Off If the WiFi LED stays off check to see if the WiFi On Off button on the router was pressed This button turns the wireless radios in the router on and of...

Page 169: ...into Ethernet networking information NETGEAR does not support such a configuration Cannot Access the Internet If you can access your router but not the Internet check to see if the router can obtain an IP address from your Internet service provider ISP Unless your ISP provides a fixed IP address your router requests an IP address from the ISP You can determine whether the request was successful us...

Page 170: ...puter and verify the DNS address You can configure your computer manually with DNS addresses as explained in your operating system documentation Your computer might not be set up with the router as router its TCP IP gateway If your computer obtains its information from the router by DHCP reboot the computer and verify the gateway address You might be running login software that is no longer needed...

Page 171: ... www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS address as explained in the documentation for your computer The router might not be configured as the default gateway in your com...

Page 172: ...uter to a LAN port on the router Then log in to the router and select BASIC Wireless Note Be sure to click the Apply button if you change settings If your wireless device finds your network but the signal strength is weak check these conditions Is your router too far from your computer or too close Place your computer near the router but at least 6 feet 1 8 meters away and see whether the signal s...

Page 173: ...rts that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet Test the Path from Your Computer to a Remote Device After verifying that the LAN path...

Page 174: ... modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name in the Internet Setup page Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem Some ISPs additionally restrict access to the MAC ad...

Page 175: ...175 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Page 176: ... sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 DHCP starting IP address 192 168 1 2 DHCP ending IP address 192 168 1 254 DMZ Disabled Time zone GMT for WW except ...

Page 177: ...y region RF channel 6 until region selected Operating mode Up to 450 Mbps at 2 4 GHz 1300 Mbps at 5 GHz Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Table 3 Factory def...

Page 178: ...agnetic emissions FCC Part 15 Class B EN 55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE TX or 1000BASE T RJ 45 WAN 10BASE T or 100BASE TX or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard Radio data rates Auto Rate Sensing Data encoding standards IEEE 802 11ac 2 0 IEEE 802 11n version 2 0 IEEE 802 11n 256QAM IEEE 802 11g IEEE 802 11b 2 ...

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