
8-10 Troubleshooting
Problems and Solutions
Problem
Symptom
Solution
CD-ROM drive
malfunction (cont’d)
Cannot access CD-ROM drive.
1. Check that the CD-ROM driver software
is loaded and not corrupted.
2. Check signal and power connections
between the CD-ROM drive, riser board,
and power supply.
3. Check the master/slave jumper settings
(see Section 2).
4. Check the IDE cable. Replace as
necessary.
5. Check the power supply. Replace as
necessary.
6. Check the system board. Replace as
necessary.
7. Check the riser or sound board.
Replace as necessary
Communication
error
Bad data or no data when
communicating.
1. Check cable connections between
riser board and device.
2. Check that the interface port is
selected.
3. Test or replace the device and
interface cable (see the device
documentation for troubleshooting).
4. Replace the system board.
5. Replace the riser board.
Summary of Contents for POWERMATE PROFESSIONAL 9000E - SERVICE
Page 14: ...1 System Overview Configurations Features Components ...
Page 92: ...4 System Board Sockets and Connectors Jumpers Components Resources ...
Page 120: ...5 Expansion Boards Sound Board Graphics Board Network Board ...
Page 132: ...7 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...
Page 136: ...8 Troubleshooting Checklist Diagnostics ...
Page 176: ...A Release Notes General Notes Windows NT Issues ...