NEC POWERMATE 5100 - SERVICE, Service Manual

Page: 183 / 237

NEC CSD Information Services 9-3
Technical Support
The following sections provide information for obtaining technical support from
NEC CSD. With access to a telephone, modem, and/or fax machine, you can use
these services to obtain information on a 24-hour basis.
NEC CSD Website
If you have a modem or a network board and an Internet Service account, you
can access the NEC CSD website. The NEC CSD website contains service and
support information, information about NEC CSD and its products, an online
store, press releases, and reviews.
Look in the Service and Support area for the following:
„
technical documentation, including Frequently Asked Questions, service
and reference manuals, and warranty information
„
BIOS updates, drivers, and Setup Disk files to download
„
contact information, including telephone numbers for Technical Support
and FaxFlash, and links to vendor websites
„
an automated email form for your technical support questions
„
a Reseller’s area (password accessible).
To access the NEC CSD Home Page, enter the following Internet Uniform
Resource Locator (URL) in your browser:
www.nec-computers.com
Email/Fax Technical Support Service
The NEC CSD Technical Support Center offers technical support by email over
the Internet network if you have a modem. The email address is:
tech-support@neccsd.com
You can also fax technical questions to the NEC CSD Technical Support Center
if you have access to a fax machine or fax/modem. The fax number is:
1 (978) 635-4100
When using the email or fax support service, please include one of the following
words in the subject field for prompt response from the appropriate technical
person:
„
Desktop
„
Monitor
„
CD-ROM