112
Troubleshooting Checklist
No.
Symptom
Internal/
Action
External
5
6
7
❑
The backup process is
not performed cor-
rectly. (The backup
software does not
correctly detect the
drive.)
❑
The backup process is
not performed correctly.
(An LED is flashing
and an error is dis-
played on the LCD.)
❑
Cannot eject the data
cartridge.
Internal
External
Internal
External
Internal
External
❑
Make sure that the backup software is
installed correctly.
❑
Make sure that there is no other device on
the SCSI bus with the same SCSI ID.
❑
Make sure that there are no software conflicts.
→
If there are incompatible device drivers
installed on the system, it may be necessary to
remove some of the drivers. Refer to the
appropriate software documentation for details.
❑
There may be a problem at a one or more
of the following connections: SCSI cable,
connector, the terminator, etc.
→
Check the connections.
❑
Refer to the explanation of the LED and
LCD indicators (if any) in the User’s Guide.
→
• If a cleaning request is indicated, clean
the drive and attempt the backup
process again. If the same error occurs
again, replace the data cartridge.
• If an error is indicated (ERRxx, for
example), there may be a problem with
the drive. Replace the drive.
❑
If the cartridge is not ejected even though
the automatic ejection setting is made in
the backup software, the backup process
may not have been performed correctly.
→
See numbers 4 through 6.
❑
If the cartridge is not ejected even though the
EJECT button is pressed, the EJECT function
may be locked by the backup software.
→
• Exit the backup software.
• Restart the system.
• Turn the power off, and then turn it on
again.
❑
The drive may have detected a problem and
is not allowing the cartridge to be ejected.
→
• Some drives eject the cartridge when
you press and hold the EJECT button
for a certain time (five or ten seconds).
• Restart the system.
• Turn the power off, and then turn it on
again.
❑
The cartridge may be jammed in the drive.
(Even if you press the EJECT button longer
than the prescribed time.)
→
If a cartridge jams in a drive, the head,
drum, or various guide pins may be
damaged. Replace the drive.
