NEC Express5800/iR120a-1E, User Manual, Page: 296 / 378

10-28 Troubleshooting
There are some cases that an event log is registered as follows when you install
Windows Server 2003 x64 Editions:
Event Source: Service Control Manager
Event Type:
Error
Event ID: 7011
Description: Timeout (30000 milliseconds) waiting for a transaction response from the
IMAP4Svc service.
→
When this event is not registered by rebooting the system, it is not a problem in
operating the system.
Installed Service Pack before application of Windows Server 2003 R2 DISC 2 during
Windows Server 2003 R2 installation:
→
Apply Windows Server 2003 R2 DISC 2, and then install Service Pack again by
"Updating the System".
Fail to access to USB devices on Windows Server 2003 x64 Edition or Windows
Server 2003:
‰
Did you apply [Hotfix for Windows x64 "KB921411"] or [Hotfix for Windows Server
2003 (KB921411)] prior to the "Updating the System" process?
Specify whether "!" is displayed or not on the USB root hub.
<verification process>
Click Start menu, right-click [My Computer], and click [Manage] to start Device
Manager.
And then, select [Device Manager] from the left side window.
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If "!" is displayed on the USB root hub, apply the Hotfix according to the
"Recovery process".
For "Recovery process", see Chapter 6 or Chapter 7 for details.
Fail to restart the system with the message means "pci.sys missing or corrupt" after
you executed "Updating the System" process to Windows Server 2003 x64 Edition or
Windows Server 2003:
‰
During the application of the ChipSet driver by "Updating the System" process, the
driver for the USB device may be deleted.
Follow the process detailed below.
(1) Start the Recovery console.
(2) Copy "<Systemdrive>\system32\dllcache\pci.sys" to under
"<Systemdrive>\system32\drivers".
(3) Exit the Recovery console, and restart the system.
(4) Refer to "Recovery process" and follow to the process detailed to apply [Hotfix
for Windows x64 "KB921411"] or [Hotfix for Windows Server 2003
(KB921411)] and "Updating the System".
For "Recovery process", see Chapter 6 or Chapter 7 for details.