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NEC Express5800/B120g-h, Maintenance Manual

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NEC Express5800/B120g-h Maintenance Manual Download Page 34

5. Troubleshooting 

 

Express5800/B120g-h   Maintenance Guide 

34

Chapter 1  Maintenance 

[?]

 

Unable to access or play a CD/DVD 

 

Is the CD/DVD supported by the server? 

→

  CD with copy guard  feature is not supported. 

→

  CD/DVD for Macintosh is not supported. 

 

Is the CD/DVD properly set in the optical disk drive tray? 

→

  Take the disk out of the tray, and set the disk with its label side upward. 

 

Is there any dust or scratch on CD/DVD? 

→

  Check if there is a stain such as fingerprint or a crack on disk surface.  

 

Is the session closed on rewritable CD/DVD? 

→

  Close the session, and then try to access the disk. 

 

Did you use the writing software appropriate to drive? 

→

  If a combination of writing software and the drive is not appropriate, the disk cannot be accessed. 

 

5.12 

 

Problem at Powering Off 

[?]

 

The power is not turned off 

 

Is the suppression feature of POWER Switch enabled? 

→

  Run BIOS Setup Utility and confirm the following setting.  

Server

 

→

 

Power Switch Inhibit 

Enabled

 state prohibits POWER Switch operation. 

 

Summary of Contents for Express5800/B120g-h

Page 1: ...40 105 01 104 01 April 2016 NEC Corporation 2016 NEC Express Server Express5800 Series Express5800 B120g h EXP437A Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix ...

Page 2: ...ection of peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information Installation Guide Windows Chapter 1 Installing Windows Installation of Windows and drivers and precautions for installation Chapter 2 Installing Bundled Software Installation of NEC ESMPRO Universal RAID...

Page 3: ...rt 16 3 1 Maintenance Services 16 3 2 Before Asking for Repair 16 4 Collecting Failure Information 17 4 1 Collecting Event Logs 17 4 1 1 Windows Server 2012 R2 17 4 2 Collecting Configuration Information 19 4 2 1 Windows Server 2012 R2 19 4 3 Collecting User Mode Process Dump 20 4 4 Collecting Memory Dump 20 5 Troubleshooting 21 5 1 Problem at Powering on 21 5 2 Problem at Starting EXPRESSBUILDER ...

Page 4: ...1 3 Using on EXPRESSBUILDER 88 3 Power Control Feature 89 3 1 Notes on Using Windows Server 2012 R2 89 4 RAID System Configuration 90 4 1 Running LSI Software RAID Configuration Utility 90 4 1 1 Starting SETUP 90 4 1 2 Advanced menu 91 4 1 3 Quitting LSI Software RAID Configuration Utility 92 4 2 Menu Tree 93 4 3 Procedures for Using Configuration Utility 96 4 3 1 Create add configuration 96 4 3 2...

Page 5: ...de 128 11 1 2 In Legacy mode 129 11 2 iSCSI Offload 131 11 2 1 UEFI Mode 131 11 2 2 Legacy Mode 134 11 3 Precautions on Using vIO Control Feature 139 11 4 Precautions on Using Internal Flash Memory 141 11 5 BIOS Settings for iSCSI Boot 142 12 Express Report Service Express Report Service HTTPS 143 13 Express Report Service MG 144 Chapter 3 Appendix 145 1 Error Message of POST and Virtual LCD 146 2...

Page 6: ... serious malfunctions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equipped with one of the following drives These drives are referred to as optical disk drive in this document DVD ROM drive DVD Super MULTI drive Hard disk drive...

Page 7: ...ystems Windows Windows Operating Systems are referred to as follows See Chapter 1 1 2 Supported Windows OS in Installation Guide Windows for detailed information Notations in this document Official names of Windows Windows Server 2012 R2 Windows Server 2012 R2 Standard Windows Server 2012 R2 Datacenter ...

Page 8: ...rademarks or registered trademarks of Avago Technologies in the United States and or other countries PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries Red Hat and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat Inc in the United States and oth...

Page 9: ...ons in this document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document are not actual values Keep this document for future reference Latest editions This document was created based on the information available at the time of its creation The screen images message...

Page 10: ...on Describes how to collect information about the location where a failure occurred and its cause when the server malfunctions See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of problems and what actions are to be taken to address them See this section when you suspect a failure 6 Windows System Recovery Describes Windows recovery setup See this section...

Page 11: ...re installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details see Safety Precautions and Regulatory Notices Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If...

Page 12: ...er from the Blade Enclosure 4 Pack the server securely to protect from damage shock and vibration Important If the server is suddenly moved from a cold place to a warm place condensation will occur and cause failures Wait for a sufficient period of time before using the server and other components Note Check and adjust the system clock before operating after relocating or storing the server ...

Page 13: ...s on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to BIOS and FW of the server ExpressUpdate is contained in EXPRESSBUILDER provided with the server Tips NEC recommends that you back up data before applying the latest update 2 2...

Page 14: ...or backup storage devices suitable for the CPU blade and backup tools consult with your sales representative If a RAID array has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilt process required due to hard disk drive failure For details see Chapter 2 5 3 Utilities in EXPRESSBUILDER 2 5 Cleaning Regularly clean the server to k...

Page 15: ...e it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a dry cloth 2 5 2 Cleaning the tape drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge Periodically clean the tape drive with the designated cleaning tape For the cleaning ...

Page 16: ... Repair If you think that a failure occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the action as instructed 3 Confirm that the required software has been properly installed 4 Scan for viruses using commercial antivirus software If the problem persists ...

Page 17: ...ry or restarting the server even if the message of virtual memory shortage appears Memory dump may not be collected properly if the server is reset on the way 4 1 Collecting Event Logs To collect the various event logs of the server follow the steps below Tips If a STOP error system error or system stall occurs restart the system and follow the steps below 4 1 1 Windows Server 2012 R2 1 Click Sett...

Page 18: ...ogs select the type of log Application records events related to applications Security records events related to security System records events that occur in Windows system components 5 On the Action menu click Save All Events As 6 In File name type the file name of the log 7 In Save as type select the type of the log file you want to save and then click Save ...

Page 19: ... system error or system stall occurs restart the system and then follow the steps below 4 2 1 Windows Server 2012 R2 1 Click Search on Charms Bar You can use Run feature by right clicking on the lower left corner of the screen Search Run 2 Type msinfo32 exe in the text box and then press Enter key Search Run 3 System Information dialog box will appear 4 Click Export from File menu 5 Type a file na...

Page 20: ...Guide Windows Consult with your sales representative before dumping the memory Dumping the memory while the server is in operating normally will affect the system operation Important Do not reset during dumping memory or restarting the server even if the virtual memory shortage message appears Memory dump may not be collected properly if the server is reset on the way If the server is using the ar...

Page 21: ...ide of Blade Enclosure for the required number of power units Has the EM card been initialized If the EM card is not initialized the power unit does not supply the power to the CPU blade Does Blade Enclosure contain the required number of fans in correct position Refer to the User s Guide of Blade Enclosure for the required number of fans and their installation positions Have the CPU blade contain...

Page 22: ...e On LAN be sure to shut down by the OS command POST runs several times This is normal process POST runs several times depending on hardware configuration or boot control feature specified on EM card System Configuration Data Read Error appears and POST pauses Did you perform any of the following operation during POST Pressed POWER Switch of the CPU blade to forcedly power off the CPU blade Presse...

Page 23: ...e Action Check if the hardware configuration is correct Error Message ID Z3003 Failed to read a file Action Check if DVD has stains or cracks Is an error message popped up Check the message displayed and take the appropriate action according to the table below Message Action EXPRESSBUILDER does not support this computer Insert EXPRESSBUILDER disc for the computer and click OK to restart the comput...

Page 24: ...ROM Utility F12 Network Have you inserted a CD DVD or removable media to the server Remove a CD DVD or removable media from the server and try again Is the data of Internal Flash Memory broken Run EXPRESSBUILDER from DVD perform Update of Internal Flash Memory in Utility menu and try again The server restarts automatically while operating EXPRESSBUILDER Is Boot Monitoring enabled Disable Boot Moni...

Page 25: ...d that cables are properly connected Is the format of the drive supported in your boot mode The supported disk formats differ as follows depending on the boot mode of BIOS settings Boot mode Format UEFI GUID partition table GPT Legacy BIOS Master boot record MBR For example the following message is displayed if you install the OS to an MBR drive with UEFI mode If you change the format the data of ...

Page 26: ...stalling OS while several drives are connected For details refer to the Microsoft website below http support microsoft com kb 2497048 ja Japanese only Windows was installed as Workgroup although you have specified the setting of joining the domain at the installation Is a LAN cable connected If a LAN cable is not connected Windows is installed as Workgroup Change the setting on Windows property Th...

Page 27: ...g Windows Unable to start OS Has the configuration of the RAID controller changed Set the correct configuration by using RAID Configuration Utility LSI Software RAID Configuration Utility Is the RAID controller found by POST Turn on the power after making sure the RAID controller is connected correctly Is the hard disk drive installed correctly Install it correctly Is the hard disk drive cable use...

Page 28: ...ency Check Is the logical drive Critical or Degraded Replace the failed hard disk with new one and then rebuild the RAID array Is RAID0 configured for the logical drive RAID0 has no redundancy and cannot perform Consistency Check Unable to set Write Back for Cache Mode The current cache mode is displayed when you select Virtual Disks Properties Policies Write of LSI Software RAID Configuration Uti...

Page 29: ...ed PCI Configuration PCI Slot 1 Option ROM Some devices connected to the serial or USB port require I O port address or operation mode settings Refer to the manual that comes with the device for details Advanced Peripheral Configuration Server Console Redirection Is an optional board setting correct Some PCI boards require special settings Refer to the manual that comes with the board for details ...

Page 30: ...details refer to the manual that comes with the optional SCSI controller board Are SCSI devices settings correct If the server connects to external SCSI devices SCSI ID and SCSI terminator need to be configured For details refer to the manual that comes with the SCSI devices When N8403 034 034F is used the names of the Fibre Channel controllers appear with different names on Device Manager When N8...

Page 31: ...r rate settings correct The onboard LAN controller supports 10 Gbps and 1 Gbps networks Specify the transfer rate and duplex mode to the same value as the value specified for network HUB switch If you want to use Wake On LAN feature the link speed and the duplex mode must be specified as Auto Detect Auto Forgotten my login name and password for Web browser to use the remote management Restore the ...

Page 32: ...log on to the Windows on the server with an administrative privilege The menu is displayed with a wrong language Is your system environment suitable Confirm the settings of Regional and Language Options Specify the language settings of each tab to English US Unable to create the repository Do four drive letters remain Free at least four drive letters except A and B when creating the repository If ...

Page 33: ...ows in EXPRESSBUILDER NEC ESMPRO Manager For details of NEC ESMPRO Manager see NEC ESMPRO Manager Installation Guide Windows in EXPRESSBUILDER or its help 5 11 Problem of Optical Disk Drive Unable to access or play CD DVD Is the disk properly set in the optical disk drive tray There is a holder in the tray to secure the disk Make sure that the disk is securely placed in the holder The following me...

Page 34: ...ust or scratch on CD DVD Check if there is a stain such as fingerprint or a crack on disk surface Is the session closed on rewritable CD DVD Close the session and then try to access the disk Did you use the writing software appropriate to drive If a combination of writing software and the drive is not appropriate the disk cannot be accessed 5 12 Problem at Powering Off The power is not turned off ...

Page 35: ...ack and device drivers Before recovering the system make sure that the keyboard display and optical disk drive are connected to the CPU blade If the storage device cannot be found the Windows system cannot be recovered 6 1 Recovery of Windows Server 2012 R2 If the Windows does not start normally you can recover it by using the feature of the Windows installation disc To run this feature start the ...

Page 36: ...U blade is reset and restarted Note Make sure that no processing is in progress before resetting the server except when the server is stalled 7 2 Software Reset If the server halts before starting the OS press Ctrl Alt Delete keys Resetting the server clears all the data in the memory and restarts the server Note Make sure that no processing is in progress before resetting the server except when t...

Page 37: ...er The network connection from client to BMC is disconnected when resetting BMC Follow the steps below to reset BMC 1 Press ID BMC RESET Switch for at least eight seconds The ID LED starts blinking 2 The blinking speed of ID LED becomes slower when you release your finger from ID BMC RESET Switch In that state press ID BMC RESET Switch again within four seconds 3 The BMC Reset starts While BMC is ...

Page 38: ...t does not work Continue to hold POWER Switch of the server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power on feature is used cycle the power once to load the OS after the power has been forcibly turned off and then turn off the power again by shutting down the OS POWER Switch ...

Page 39: ...e server 8 1 Tests The following items are tested in System Diagnostics Memory CPU cache memory Hard disk drive Important To avoid affecting a network and storage system disconnect a LAN cable Fibre Channel NEC Storage and other external storage before running System Diagnostics Tips No data is written on the disk when checking the hard disk drives ...

Page 40: ...e isolinux diag folder of EXPRESSBUILDER for the End User Mode Professional feature Supervisor Mode is intended for maintenance personnel Diagnostics tool title Shows the name and version of the diagnostics tool Test window title Shows the progress of the diagnostics Test End appears when the diagnostics completes Test results Shows the start end and elapsed time and completion status of the diagn...

Page 41: ...bottom of the screen and press Esc key Enduser Menu below appears Test Result Shows the diagnostics completion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics To save it connect FAT formatted removable media and then choose Save F Option Optional features can be used from this menu Reboot Reboots the server 5 Choos...

Page 42: ...rn on a display and other peripheral devices and then turn on the server 2 Press F4 key while the message below appears Press F2 SETUP F3 Internal Flash Memory F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion The following menu appears after choosing a keyboard type 4 Choose a feature from the menu See 9 2 Features of Offline Tools for more information Off line TO...

Page 43: ...h your sales representative if a trouble that requires Off line Maintenance Utility occurs Off line Maintenance Utility has the following features IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in Intelligent Platform Management Interface IPMI and also back up such logs Using this feature system errors and events can be investigated to l...

Page 44: ...nnected PC for Management using the remote KVM of EXPRESSSCOPE Engine 3 For details of the remote KVM see EXPRESSSCOPE Engine 3 User s Guide in EXPRESSBUILDER You can also control Offline Tools remotely by using BIOS Console Redirection 9 3 2 Preparation Enable the remote management feature of EXPRESSSCOPE Engine 3 in advance to check the hardware error during console less operation See EXPRESSSCO...

Page 45: ... 7 NEC ESMPRO Describes NEC ESMPRO used to manage and monitor the server 8 NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility 9 Ezclct Viewer Describes the NEC Product Info Collection Utility 10 Universal RAID Utility Describes Universal RAID Utility an application to manage or monitor the RAID controllers 11 Advanced LAN Configuration Describes the advanced LAN ...

Page 46: ...at the bottom left of the screen Press F2 SETUP F3 Internal Flash Memory F4 ROM Utility F12 Network If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Parameters SETUP has the following menus Main menu Advanced menu Security menu Server menu Boot menu Save Exit menu These menus have submenus for relevant ...

Page 47: ... Spec version that this server supports Memory Information Total Memory display only Displays the basic memory capacity System Date WWW MM DD YYYY Sets the system date System Time HH MM SS Sets the system time Factory setting Tips Be sure to confirm that the date and time in the BIOS parameters are correctly configured Check the system clock monthly Additionally if you implement the server in a sy...

Page 48: ...moved to Advanced For the menus that show a to their left press Enter key to display its submenu and then change the settings When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note The Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode ...

Page 49: ...r Configuration Submenu On Advanced choose Processor Configuration and then press Enter key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press Enter key to show its submenus For details about the options see the table on the next page ...

Page 50: ...ores in processor The selectable number of cores depends on processor installed X denotes the maximum number of cores Hyper Threading Disabled Enabled Enables or disables the feature to simultaneously execute two threads in a single core This option is displayed only when the installed processor supports this feature PPIN Support Disabled Enabled Enables or disables Protected Processor Inventory N...

Page 51: ...ported when processor 1 supports the Intel 64 architecture Hyper Threading display only Displays Supported when processor 1 supports Hyper Threading Technology Processor 2 CPUID display only Displays the ID of processor 2 Not installed indicates that processor 2 is not installed Processor Type display only Displays the type of processor 2 Processor Speed display only Displays the clock speed of pr...

Page 52: ...ing This option is displayed when EIST is set to Enabled Turbo Boost Disabled Enabled Enables or disables the Turbo Boost Technology This option is displayed when EIST is set to Enabled This option is displayed only when the installed processor supports this feature Energy Efficient Turbo Disabled Enabled Enables or disables Energy Efficient Turbo feature This option is displayed when EIST is set ...

Page 53: ...de 53 Chapter 2 Useful Features Option Parameter Description Autonomous C State Disabled Enabled Enables or disables the Autonomous C State of a processor This option is displayed when the processor supporting this feature is installed Factory setting ...

Page 54: ...per limit of operating frequency of memory The operating frequency is subject to be lowered than the specified value depending on memory configuration NUMA Disabled Enabled Enables or disables Non Uniform Memory Access feature This option is displayed only in multiple CPU configuration Cluster On Die Disabled Enabled Enables or disables Cluster On Die feature This option is accessible when the ins...

Page 55: ...current memory configuration and Sparing is specified for Memory RAS Mode Lock Step display only Supported is displayed when Lock Step feature is available in the current memory configuration and Lock Step is specified for Memory RAS Mode CPU1_DIMM1 9 Status CPU2_DIMM1 9 Status display only Displays the capacity and status of each DIMM Number Indicates the memory capacity and that the DIMM is work...

Page 56: ...AER Support Disabled Enabled Enables or disables the feature of the OS that controls PCIe Advanced Error Reporting This menu does not affect to Onboard LAN VGA 4GB PCI Hole Granularity 3GB 2 GB 1 GB Specifies the size of address space used for PCI device PCI Bus Static Allocation Disabled Enabled Enables or disables static allocation of the PCI bus number PCIe Completion Timeout 50 µsec to 10 msec...

Page 57: ...bles the option ROM Scan for on board LAN 2 Mezzanine Slot 1 Option ROM Scan Slot 2 Option ROM Scan Disabled Enabled Enables or disables the option ROM Scan on each Mezzanine slot Available Boot protocol is displayed if this item is set to Enabled and a Mezzanine card which has network boot function is installed Factory setting Note For a RAID controller LAN card network boot or Fibre Channel cont...

Page 58: ...r disables the option ROM Scan for on board LAN 2 Mezzanine Slot 1 Option ROM Scan Slot 2 Port 1 Option ROM Scan Slot 2 Port 2 Option ROM Scan Disabled Enabled Enables or disables the option ROM Scan on each Mezzanine slot Available boot protocol is displayed if this item is set to Enabled and a Mezzanine card which has network boot function is installed Factory setting Note For a RAID controller ...

Page 59: ... Maintenance Guide 59 Chapter 2 Useful Features b PCI Link Speed Settings Submenu Option Parameter Description Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specifies the upper limit of link speed of onboard PCI device Factory setting ...

Page 60: ...ultiple processor configuration QPI Frequency Limit Auto 6 4 GT s 8 0 GT s 9 6 GT s Specifies the upper limit of QPI link speed VT d Disabled Enabled Enables or disables Intel Virtualization Technology for Directed I O This option is displayed only when a processor that supports this feature is installed I OAT Disabled Enabled Enables or disables Intel I O Acceleration Technology Wake On LAN PME D...

Page 61: ...o it and then press Enter key to show its submenus For details about the options see the table below Option Parameter Description SATA Mode Disabled IDE Mode AHCI Mode RAID Mode Set SATA Mode Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Specify the delay time before HDD is accessed during POST Onboard SATA RAID Oprom Disable Enable Enable o...

Page 62: ...elow appears Option Parameter Description SATA Information This menu appears when other than RAID Mode is specified for SATA Mode SATA Mode Disabled IDE Mode AHCI Mode RAID Mode Set SATA Mode Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Specify the delay time before HDD is accessed during POST Factory setting Note NEC has not verified the o...

Page 63: ...reen shown below Option Parameter Description Device Reset Timeout 10 sec 20 sec 30 sec 40 sec Specifies the time to wait when issuing a Start Unit Command to a USB mass storage device until a timeout occurs Controller Timeout 1 sec 5 sec 10 sec 20 sec Specifies the time to wait when issuing Control Bulk or Interrupt Transfer Command to a USB Controller until a timeout occurs Factory setting ...

Page 64: ...eful Features 7 Serial Port Configuration Submenu On Advanced choose Serial Port Configuration and then press Enter key to display the menu screen shown below On BIOS Redirection Port choose Serial Port B and then press Enter key to display the menu screen shown below ...

Page 65: ...inal unit such as NEC ESMPRO Manager The screen size of the terminal unit must be 80 x 25 The option items shown below are displayed Terminal Type VT100 VT UTF8 ANSI Specifies the terminal type Baud Rate 9600 19200 57600 115200 Specifies the baud rate Data Bits 7 8 Specifies the data bit width Parity None Even Odd Specifies the parity bits Stop Bits 1 2 Specifies stop bits Flow Control None Hardwa...

Page 66: ...o display the menu screen shown below Option Parameter Description Network Stack Disabled Enabled Enables or disables UEFI Network Stack If this option is set to Enabled the menu items below appear PXE Configuration Network Mode Disabled IPv4 IPv6 Specifies the PXE network mode Media Detect Count 1 50 Specifies the number of times trying to detect media at PXE connection iSCSI Configuration Factor...

Page 67: ...Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specifies the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below can be selected when iSCSI Initiator Name is specified Add an Attempt Attempt XX Delete Attempts Change Attempt Order Factory setting ...

Page 68: ...h Maintenance Guide 68 Chapter 2 Useful Features Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Parameter Description MAC XX XX XX XX XX XX ...

Page 69: ...itiator IP Address IP Address Specifies the IP address of the initiator This item is not displayed when Enabled is selected for Enable DHCP or IP6 is selected for Internet Protocol Initiator Subnet Mask IP Address Specifies subnet mask of initiator This item is not displayed when Enabled is selected for Enable DHCP Gateway IP Address Specifies a gateway This item is not displayed when Enabled is s...

Page 70: ...nd 16 digits Specifies the CHAP secret This item is displayed when CHAP is selected for Authentication Type CHAP Status Display only Displays the status of the CHAP secret This item is displayed when CHAP is selected for Authentication Type Reverse CHAP Name Up to 126 alphanumeric characters Specifies the reverse CHAP name This item is displayed when CHAP is selected for Authentication Type and Mu...

Page 71: ...MAC XX XX XX XX XX XX submenu Delete Attempts submenu Option Parameter Description Attempt XX Disabled Enabled Selects Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Saves the current setting and returns to the iSCSI Configuration submenu Discard Changes and Exit Discards the current setting and returns to the iSCSI Configuration submenu Factory setting ...

Page 72: ...empt Order Specifies the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Saves the current setting and returns to the iSCSI Configuration submenu Discard Changes and Exit Discards the current setting and returns to the iSCSI Configuration submenu Factory setting ...

Page 73: ...l Features b UEFI Driver Configuration submenu Option Parameter Description UEFI Driver Name This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded The on screen menu differs depending on the specified UEFI driver Driver Health ...

Page 74: ...AC XXXXXXXXXXXX submenu Option Parameter Description Create New VLAN VLAN ID 0 4094 Specifies VLAN ID Priority 0 7 Specifies VLAN Priority Add VLAN Adds VLAN Configured VLAN List VLAN ID x Priority x Disabled Enabled Set VLAN to be deleted to Enabled Remove VLAN Deletes the specified VLAN factory setting ...

Page 75: ...es d Driver Health submenu Option Parameter Description UEFI Driver Name Display only Displays the status of the UEFI driver This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded and the UEFI driver supports the Driver Health Protocol ...

Page 76: ...tion Parameter Description Password Configuration Administrator Password Up to 20 alphanumeric characters Specifies the administrator password This password can be used to access all SETUP menus This option can only be specified by logging in with an administrator privilege If no password is set SETUP starts with an administrator privilege User Password Up to 20 alphanumeric characters Specifies t...

Page 77: ...ock Set the operation policy to write to the BIOS setting NVRAM If Lock is specified writing from the OS to NVRAM is restricted Trusted Computing This option is displayed only when the mounted optional TPM kit This submenu is available for configuration only when Administrator Password has been set Factory setting 1 Trusted Computing Submenu On Security menu choose Trusted Computing and then press...

Page 78: ...1 System BIOS Express5800 B120g h Maintenance Guide 78 Chapter 2 Useful Features If TPM Support is enabled the following menu screen appears If TXT Support is enabled the following screen appears ...

Page 79: ... selected if TPM Support is Enabled Storage Hierarchy Disabled Enabled Enable or disable Storage Hierarchy This item can be selected if TPM Support is Enabled Endorsement Hierarchy Disabled Enabled Enable or disable Endorsement Hierarchy This item can be selected if TPM Support is Enabled Hash Poicy SHA 1 SHA 2 Specify Hash Policy This item can be selected if TPM Support is Enabled Intel R TXT Con...

Page 80: ...ing feature and specifies the timeout setting To use this feature install NEC ESMPRO ServerAgentService on Windows If starting up an OS on which it is not installed disable this feature Boot Monitoring Policy Retry 3 times Always Reset Specifies the processing to be done when a time out is enforced during boot monitoring and the server is automatically reset Retry 3 times resets the server upon th...

Page 81: ...This feature is enabled if POST Error Pause is set to Enabled Even if this option is set to Boot operation stops at the end of POST if errors occurred for all resources Power Switch Inhibit Disabled Enabled Enables or disables the power switch inhibit feature CLI SETUP Disabled Enabled Enables or disables the Command Line Interface SETUP feature When this option is set to Enabled the operation of ...

Page 82: ...tem Chassis Part Number display only Displays the part number of the chassis Chassis Serial Number display only Displays the serial number of the chassis Onboard LAN1 MAC display only Displays the MAC address of the onboard LAN port 1 Onboard LAN2 MAC display only Displays the MAC address of the onboard LAN port 2 Management LAN MAC display only Displays the MAC address of the management LAN port ...

Page 83: ... power See the table below The table below shows the operation when the AC power is turned off once and then back on in accordance with the AC LINK setting System status before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC power is ON Off On On Abort DC power is Off Off Off On Forced shutdown Off On On Continue pressing POWER Switch for at least four seconds to ...

Page 84: ...meout 0 65535 Specifies the time until F2 is pressed to launch SETUP in the range between 0 and 65535 seconds Boot Mode Legacy UEFI Specifies the boot mode Select UEFI for the following OS Windows Server 2012 R2 used in UEFI Mode Select Legacy for the following OS Windows Server 2008 R2 used in Legacy Mode See Chapter 1 Installing Windows in Installation Guide and determine the Boot Mode according...

Page 85: ... executed on Save Exit menu the Boot Option and BBS Priorities of that device type are changed as follows a Priority in Boot Option 1 Boot Option 1 CD DVD ROM 2 Boot Option 2 Removable 3 Boot Option 3 Network 4 Boot Option 4 Hard b Priority in BBS Priorities Devices other than USB device e g SATA device RAID device is given higher priority and USB device is given priority next to non USB devices T...

Page 86: ...l the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the power of the server is automatically turned off e Load Setup Defaults This option resets all settings in SET...

Page 87: ...Using Flash FDD Do not use Flash FDD to back up data Flash FDD can only be used to save temporary data 2 1 1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost 2 1 2 Handling Flash FDD Flash FDDs are consumables If Flash FDD causes an error exchange to a new Flash FDD Do not turn off the server while the access LED of Flash FDD is b...

Page 88: ...sh FDD Express5800 B120g h Maintenance Guide 88 Chapter 2 Useful Features 2 1 3 Using on EXPRESSBUILDER Connect Flash FDD after Home Menu appears Remove Flash FDD from the server when closing EXPRESSBUILDER ...

Page 89: ...consumption management provided by the EM card refer to the relevant EM Card User s Guide 3 1 Notes on Using Windows Server 2012 R2 Ignore the following event when running Windows Server 2012 R2 This event is logged at the normal operation of controlling the server power Source Kernel Processor Power Event ID 7 Level Warning User SYSTEM Source Kernel Processor Power Event ID 37 Level Warning User ...

Page 90: ...Software RAID Configuration Utility 4 1 1 Starting SETUP Turn on the server and wait for POST to proceed After a while the following message appears at the bottom left of the screen Press F2 SETUP F4 ROM Utility Press 12 Network If you press the F2 key SETUP starts upon completion of POST and the Main menu is displayed You can also start SETUP by pressing the F2 key while expanding option ROM Tips...

Page 91: ... menu The Advanced menu appears if you move the cursor to the position of Advanced If you select UEFI Driver Configuration and press the Enter key the following submenu appears Select LSI Software RAID Configuration Utility and press the Enter key The TOP menu of LSI Software RAID Configuration Utility appears ...

Page 92: ...92 Chapter 2 Useful Features 4 1 3 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility When the following screen appears the LSI Software RAID Configuration Utility is exited ...

Page 93: ...ion UEFI Driver TimeStamp UEFI driver build timestamp Change Controller Properties Change of the parameter for the RAID controller Apply Changes Reflecting the change Set Factory Defaults Setting to the default value Set Boot Device Setting of the Virtual Drive to start up the OS Rebuild Rate 30 Ratio of the Rebuild IO 30 Background Initialization BGI Rate 30 Ratio of the Background Initialize IO ...

Page 94: ...ical Drive The recommended setting is Enabled Read Ahead Enable Read Ahead setting View Associated Drives Displays the HDD configuring the Virtual Drive Select Virtual Drive Operations Virtual Drive operation Select Virtual Drive Virtual Drive selection Start Locate Device dependent Lights on blinks the LED of the slot on which the selected Virtual Drive is mounted Stop Locate Device dependent Lig...

Page 95: ...ect Drive Operations Operations of the Physical Drives Select Drive Physical Drive selection Start Locate Device dependent Lights on blinks the LED of the slot on which the selected Physical Drive is mounted Stop Locate Device dependent Lights off the LED of the slot on which the selected Physical Drive is mounted Drive Operation Operations executed in the Physical Drive Operation Progress Progres...

Page 96: ... procedure for creating a new virtual drive is different from that for adding a virtual drive Creating a new virtual drive is to create a virtual drive by using a new physical device Adding a virtual drive is to create an additional virtual drive by using an unused area of the existing Drive Group Run LSI Software RAID Configuration Utility Create add Virtual Drive Check the Virtual Drive settings...

Page 97: ...te Up to eight virtual drives can be created 4 1 New creation 1 On the screen shown in step 3 select Unconfigured Capacity for Select Drives From 2 Select Select Drives and then select the device type for Select Media Type Note Do not select Both This platform does not support Both of Media Type The options for Select Media Type vary depending on the connected device ...

Page 98: ...ical device type is displayed on the following screen select the physical device to be created and select Enabled 4 Select all of the physical devices to be created select Apply Changes and then select OK on the next screen Note You may select either of the upper or lower Apply Changes which is provided at two locations ...

Page 99: ... Size Unit Specify the unit MB GB TB used for Virtual Drive Size 5 4 Disk WC Specify the Disk Write Cache policy Parameter Remarks Enable Write back Disable Write through Recommended For this server Setting Enable is recommended for good performance Note however that cached data may be lost at an unexpected power failure Selecting Disable degrades performance by approximately 50 comparing with the...

Page 100: ... Chapter 2 Useful Features 6 When all the settings are completed select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 7 Select Yes and then select OK on the next screen A virtual drive is created ...

Page 101: ... Select Free Capacity for Select Drives From 2 Select Select Drive Groups Select the Drive Group to be additionally created for Choose Drive Group and then select Enabled 3 Select Apply Changes and then OK on the next screen Note You may select either of the upper or lower Apply Changes which is provided at two locations ...

Page 102: ...Drive Size Specify the capacity of the virtual drive 4 3 Virtual Drive Size Unit Specify the unit MB GB TB used for Virtual Drive Size Important The Disk WC and Read Ahead settings reflect the original Drive Group setting If you change these settings the original Drive Group setting is also changed 5 When all the settings are completed select Save Configuration Note You may select either of the up...

Page 103: ...ive is created 5 Select Virtual Drive Management and then Manage Virtual Drive Properties and check the Virtual Drive information on the following screen When multiple virtual drives are created for Select Virtual Drive select the virtual drive you want to check 6 Press the Esc key to return to the previous screen and then select Select Virtual Drive Operations ...

Page 104: ...alized for Select Virtual Drive Important Data is lost after initialization Take extreme care to select the correct Virtual Drive 8 Select Virtual Drive Operation and then select Fast Initialization on the following screen Important Full Initialization on the LSI Software RAID Configuration Utility takes long time so do not select it ...

Page 105: ... the Fast Initialization Note Fast Initialization completes in a few seconds or several tens of seconds 10 Select OK 11 Install the OS You don t need to install the OS if the created virtual drive is not for booting the OS After the OS is installed install Universal RAID Utility For more information about how to install refer to the User s Guide that comes with this server ...

Page 106: ...niversal RAID Utility User s Guide Important Check Consistency on the LSI Software RAID Configuration Utility takes long time Run Check Consistency from the Universal RAID Utility on the OS Inconsistency may be detected at the first time of the consistency check but there is no problem Note For RAID0 running Check Consistency is not required 13 Press the Esc key to return to the TOP menu and exit ...

Page 107: ... Rebuild on the LSI Software RAID Configuration Utility follow the procedure below 1 Replace a physical device and then restart the server 2 Run LSI Software RAID Configuration Utility 3 From the TOP menu select Drive Management and then Select Drive Operations The following screen appears 4 Confirm that the target physical device is displayed for Select Drive Select Drive Operations and then sele...

Page 108: ...elect Rebuild 6 Select Start Operation 7 Select OK to start the rebuild Note The status of Operation Progress is not automatically updated If you want to update the progress status press the Esc key to return to the previous screen and then select Select Virtual Drive Operations again 8 Exit LSI Software RAID Configuration Utility ...

Page 109: ...re RAID Configuration Utility takes long time Run Check Consistency from the Universal RAID Utility on the OS For RAID0 running Check Consistency is not required 1 From the TOP menu of LSI Software RAID Configuration Utility select Virtual Drive Management Run LSI Software RAID Configuration Utility Run Check Consistency Exit LSI Software RAID Configuration Utility ...

Page 110: ... Configuration Express5800 B120g h Maintenance Guide 110 Chapter 2 Useful Features 2 Select Select Virtual Drive Operations 3 Select the target virtual drive for Select Virtual Drive 4 Select Virtual Drive Operation ...

Page 111: ...4 RAID System Configuration Express5800 B120g h Maintenance Guide 111 Chapter 2 Useful Features 5 Select Check Consistency 6 Select Start Operation 7 Select Yes on the next screen ...

Page 112: ...for Virtual Drive Operation changes to Check Consistency on the Select Virtual Drive Operations screen and the progress is displayed at the bottom of the screen Note The status of Operation Progress is not automatically updated Press the Esc key to return to the screen to the upper position once the progress status is updated when the mode enters Select Virtual Drive Operations ...

Page 113: ... 2 Place Drive Online Use this feature to forcibly put a physical device in the FAIL status online From the TOP menu select Drive Management and then Select Drive Operations confirm that the target physical device is displayed for Select Drive select Drive Operation Place Drive Online and then Start Operation When a confirmation message is displayed select Yes and then select OK 3 Rebuild Rate Use...

Page 114: ...rray Physical Drive Physical Device Physical Device Drive Group Disk Array Disk Array Tips raidcmd is a command that Universal RAID Utility provides See Universal RAID Utility User s Guide for more information 2 Number and ID The number to manage each component of RAID Controller of Universal RAID Utility is different to LSI Software RAID Configuration Utility See the table below See Universal RAI...

Page 115: ...00 High 8 to 14 Middle 0 to 7 Low Consistency Check Priority Chk Const Rate LSI Software RAID Configuration Utility 15 to 100 High 8 to 14 Middle 0 to 7 Low Setting level of Universal RAID Utility and the setting value Item Setting level of Universal RAID Utility Setting value Rebuild Priority Rebuild Rate LSI Software RAID Configuration Utility High 20 Middle 10 Low 5 Consistency Check Priority C...

Page 116: ...Flash Memory Boot Selection Menu shown in Chapter 2 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear EXPRESSBUILDER DVD Use the DVD by the following two ways 1 Insert the DVD into the server and then restart Boot Selection Menu shown in Chapter 2 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear 2 Insert the DVD into a computer running Windows Autorun Menu shown in Chapter...

Page 117: ...tion default Tool menu Normal mode Tool menu Redirection mode Home Menu shown in 2 Home Menu appears when you choose OS installation or no key is pressed Tool Menu shown in 3 Tool Menu will appear when you choose Tool menu Normal mode Usually choose this mode if you want to run the tool menu You can remotely operate EXPRESSBUILDER by using BIOS Console Redirection when choosing Tool menu Redirecti...

Page 118: ...ut installing Windows choose Manual Selection in the step 1 of Setup b Utilities Runs utilities in EXPRESSBUILDER For details see Chapter 2 5 3 Utilities in EXPRESSBUILDER c Versions Shows the versions of software drivers and EXPRESSBUILDER d Exit Closes EXPRESSBUILDER and then shut down or restart the server 3 Tool Menu Test and diagnostics Return to the previous menu Choose Test and diagnostics ...

Page 119: ...r instruction manuals b Versions Shows the versions of software drivers and EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack easily If the menu is not run on the server or the logon user does not have the administrator privilege this item is not available d Applications Installs or runs an application individually e Files for Setup Creates the file for Windows...

Page 120: ...itializes formats it All data on Internal Flash Memory is deleted b Update Copies the data of EXPRESSBUILDER DVD or other media to Internal Flash Memory The data is overwritten and all previous data is cleared Tips The parameter file and RAID configuration data are retained 4 Starter Pack installation only available on Internal Flash Memory Installs Starter Pack to the installed Windows Starter Pa...

Page 121: ...rver Connecting the management LAN port to your network enables you to do the following features from a remote site by using a web browser and SSH client Managing the server Operating keyboard video and mouse KVM from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console To actualize these features the virtual USB mass storage Remote FD Remote CD ...

Page 122: ...tenance Guide 122 Chapter 2 Useful Features 7 NEC ESMPRO 7 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService Installation Guide Windows in EXPRESSBUILDER ...

Page 123: ... NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and RAID system of the server To use these features install the bundle software for the server such as NEC ESMPRO ServerAgentService For details see NEC ESMPRO Manager Installation Guide or online help ...

Page 124: ...and modify the BMC settings and other configurations For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 7 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent can manage and update the versions of the firmware and software installed in this server You can install the downloaded packages easily by using NEC ExpressUpdate For details see NEC ExpressUpdate Agent Installation Gui...

Page 125: ...e server information Product Info for maintenance by using this utility 8 1 Usage Run the stdclct collect exe contained in the installation folder of this utility This utility is usually installed to the C ezclct folder The log folder is created in the stdclct folder and Product Info is stored in a compressed zip file Tips Log on to Windows with an account that has an administrator privilege The i...

Page 126: ...800 B120g h Maintenance Guide 126 Chapter 2 Useful Features 9 Ezclct Viewer Ezclct Viewer can display the log files collected by NEC Product Info Collection Utility For details see Ezclct Viewer User s Guide in EXPRESSBUILDER ...

Page 127: ...niversal RAID Utility Universal RAID Utility is an application to manage or monitor the following RAID controller Onboard RAID Controller LSI Embedded MegaRAID See Installation Guide Windows for installation See Universal RAID Utility User s Guide in the attached EXPRESSBUILDER for more information ...

Page 128: ...odified 11 1 NPAR Configuration This section describes how to change NPAR configuration Configuration method depends on Boot mode UEFI or Legacy specified in BIOS settings Note This feature is available when N8403 095 N8403 096 10GbE 2ch riser card is installed With N8403 094 installed this feature is not available 11 1 1 In UEFI mode 1 Power on the server 2 On the POST screen or after NEC logo is...

Page 129: ...ted only on 64 bit OS 6 Select Save Exit to save settings and close the utility 11 1 2 In Legacy mode 1 Press Ctrl S keys when the following message appears on the POST screen Configuration Menu will be launched QLogic Ethernet Boot Agent Copyright C 2014 QLogic Corporation All rights reserved Press Ctrl S to enter Configuration Menu Tips Press Ctrl key first then press S key If the following scre...

Page 130: ...ngle Function mode One logical NIC per a port NPAR NPAR mode NIC can be divided into up to four logical partitions per a port Note NPAR mode is supported only on 64 bit OS 5 Press ESC key to return to Main Menu 6 Press ESC key to return to Device List If you configure any other device repeat steps 2 through 6 7 Press ESC key to return to Exit Configuration and select Exit and Save Configurations 8...

Page 131: ...er 2 On the POST screen or after NEC logo is displayed press F2 key to run BIOS Setup Utility 3 Select Advanced PCI Device Controller and Option ROM Settings 4 Put the cursor onto LAN1 Option ROM Scan or LAN2 Option ROM Scan and select Enabled Tip If Option ROM Scan for LAN1 and LAN2 are set to Disabled the screen as shown in step 6 will not be displayed 5 Save the BIOS settings and restart the se...

Page 132: ...tion Express5800 B120g h Maintenance Guide 132 Chapter 2 Useful Features 9 Select NIC Partitioning Configuration Menu 10 Select a logical port you want to configure This step is unnecessary for the port where ETH iSCSI is shown ...

Page 133: ...enu Make sure that ETH iSCSI is shown on the logical port you have configured To configure any other logical ports repeat steps 10 and 11 Tip Up to two partitions can be Enabled per port 12 Press ESC key to return to UEFI Driver Configuration menu step 7 To configure any other devices repeat steps 8 through 11 13 Press ESC key to return to the top menu and save changes and exit as follows Save Exi...

Page 134: ...ursor onto LAN1 Option ROM Scan or LAN2 Option ROM Scan and select Enabled Tip If Option ROM Scan for LAN1 and LAN2 are set to Disabled the screen as shown in step 6 will not be displayed 6 Save the BIOS settings and restart the server 7 Press Ctrl S keys when the following message appears on the POST screen Configuration Menu will appear QLogic Ethernet Boot Agent Copyright C 2014 QLogic Corporat...

Page 135: ...anced LAN Configuration Express5800 B120g h Maintenance Guide 135 Chapter 2 Useful Features 8 From Device List select a logical port you want to configure 9 Select Device Hardware Configuration from Main Menu ...

Page 136: ...nction Mode and determine the parameter Parameter Description SF Single Function mode One logical NIC per a port NPAR NPAR mode NIC can be divided into up to four logical partitions per a port Note NPAR mode is supported only on 64 bit OS 11 Press ESC key to return to Main Menu 12 Select NIC Partition Configuration from Main Menu ...

Page 137: ...from NIC Partition Configuration Tip When configuring for the first time execute Reset Configuration to Default first The port number to be configured depends on the Multi Function Mode selected When SF is selected PF 0 When NPAR is selected PF 0 PF 2 PF 4 PF 6 For the port that indicates Eth iSCSI this step is unnecessary ...

Page 138: ...o Enabled per port Press ESC key to return to NIC Partition Configuration menu Make sure that the port you have configured is changed to Eth iSCSI If you want to configure any other logical port repeat steps 13 and 14 15 Press ESC key to return to Device List menu If you configure any other device repeat steps 8 through 14 Press ESC key to return to Exit Configuration menu and select Exit and Save...

Page 139: ...ter N8403 098F Dual Port 10GbE Adapter iSCSI supported N8403 099F Quad Port 10GbE Adapter N8403 100F Quad Port 10GbE Adapter iSCSI supported Described below are procedures to change parameter for Boot Protocol to none The screen images and messages in this section are subject to change without notice Substitute as appropriate when content has been modified 1 Power on the server 2 Press Ctrl S keys...

Page 140: ...n Express5800 B120g h Maintenance Guide 140 Chapter 2 Useful Features 3 From Device List select a physical port you want to configure 4 Select MBA Configuration from Main Menu 5 Put the cursor onto Boot Protocol and change to None ...

Page 141: ...is changed Exit Configuration appears Select Exit and Save Configurations If you want to configure any other port repeat the steps 3 through 7 8 Press POWER Switch to turn off DC power The setting is now complete 11 4 Precautions on Using Internal Flash Memory If you use EXPRESSBUILDER installed in internal flash memory on CPU blade you cannot install an OS to iSCSI target disk To install an OS to...

Page 142: ... is the factory setting Confirm the settings according to the following 1 Turn on the power of this server and proceed with the POST process Press F2 to start SETUP after the following message appears on the POST screen Press F2 SETUP The message varies depending on the environment 2 Select Advanced Serial Port Configuration and press Enter 3 Confirm that the BIOS Redirection Port is set to Disabl...

Page 143: ...h Maintenance Guide 143 Chapter 2 Useful Features 12 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Service Express Report Service HTTPS Installation Guide Windows in EXPRESSBUILDER ...

Page 144: ...vice MG Express5800 B120g h Maintenance Guide 144 Chapter 2 Useful Features 13 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guide Windows in EXPRESSBUILDER ...

Page 145: ...age of POST and Virtual LCD Shows a list of error messages for errors detected by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Glossary Describes words used on this document and their explanations 4 Revision Record Shows the revision history of this document ...

Page 146: ... messages are useful information for maintenance The list only contains messages output by the server For details about error messages of optional devices refer to the instructions that come with each product System Monitoring Check Passed ERROR AE81 CPU1 DIMM1 with error is enabled AE01 CPU1 DIMM1 has been disabled AE02 CPU1 DIMM2 has been disabled Press F1 to resume F2 to setup Messages indicati...

Page 147: ... jumper Start SETUP and then setup each item again This error message also appears when lithium battery is replaced 8007 SETUP Menu Password cleared by Jumper The password of SETUP was cleared using the jumper Start SETUP and then setup each item again 8020 BIOS update error BIOS update failed Try BIOS update again Flash update error Exit update process 8021 Recovery jumper is set but recovery ima...

Page 148: ...CPU1_DIMM1 An error was detected on CPU1_DIMM1 A002 Memory Error detected in CPU1_DIMM2 An error was detected on CPU1_DIMM2 A003 Memory Error detected in CPU1_DIMM3 An error was detected on CPU1_DIMM3 A004 Memory Error detected in CPU1_DIMM4 An error was detected on CPU1_DIMM4 A005 Memory Error detected in CPU1_DIMM5 An error was detected on CPU1_DIMM5 A006 Memory Error detected in CPU1_DIMM6 An e...

Page 149: ...for the Cluster On Die A429 DIMM population is insufficient for Cluster On Die Cluster On Die feature cannot work with this memory configuration Check if memory configuration is correct A800 Memory not detected No available memory is installed Check if DIMMs are properly installed A804 Latest memory module is corrupted The BIOS flash memory was failed Contact your sales representative AE01 CPU1_DI...

Page 150: ...led AE15 CPU2_DIMM9 has been disabled A memory error was detected CPU2_DIMM9 has been disabled AE81 CPU1_DIMM1 with error is enabled An error in CPU1_DIMM1 was detected but this DIMM was forcibly enabled because all memory modules were disabled AE82 CPU1_DIMM2 with error is enabled An error in CPU1_DIMM2 was detected but this DIMM was forcibly enabled because all memory was disabled AE83 CPU1_DIMM...

Page 151: ...s enabled An error in CPU2_DIMM3 was detected but this DIMM was forcibly enabled because all memory was disabled AE90 CPU2_DIMM4 with error is enabled An error in CPU2_DIMM4 was detected but this DIMM was forcibly enabled because all memory was disabled AE91 CPU2_DIMM5 with error is enabled An error in CPU2_DIMM5 was detected but this DIMM was forcibly enabled because all memory was disabled AE92 ...

Page 152: ...on onboard LAN1 B262 Onboard LAN 2 PCIe Link Speed Error Link Speed error was detected on onboard LAN2 B2A1 Mezzanine Slot 1 PCIE Link Speed Error Link Speed error was detected on Mezzanine Slot 1 B2A2 Mezzanine Slot 2 PCIE Link Speed Error Link Speed error was detected on Mezzanine Slot 2 B2A3 Mezzanine Slot 3 PCIE Link Speed Error Link Speed error was detected on Mezzanine Slot 3 B2A4 Mezzanine ...

Page 153: ... occurred during temperature sensor reading An error occurred while reading the temperature sensor C011 System Temperature out of the range A temperature abnormality was detected It is possible that a fan has failed or is clogged Contact your sales representative C020 The error occurred during voltage sensor reading An error occurred while reading the voltage sensor Contact your sales representati...

Page 154: ...ing Management controller does not respond Power off the CPU blade remove it from blade enclosure wait for at least 30 seconds and then install it again C116 Private I2C bus not responding Private I2C bus does not respond Power off the CPU blade remove it from blade enclosure wait for at least 30 seconds and then install it again C117 BMC internal exception BMC internal error was detected C118 BMC...

Page 155: ...ove it from blade enclosure wait for at least 30 seconds and then install it again C301 SDR mismatch error Inconsistency in the hardware information of the sensor data record was detected Contact your sales representative C302 Hardware configuration error Detected that hardware configuration of the server is illegal C310 Hardware configuration of cooling is insufficient Detected that cooling power...

Page 156: ... confirm the error messages by the EXPRESSSCOPE Engine 3 web browser window See EXPRESSSCOPE Engine 3 User s Guide for details The table below shows the error messages displayed on upper and lower lines cause and solution Message displayed on upper LCD line Message is sent from BIOS Message displayed on lower LCD line Message is sent from BMC ...

Page 157: ...aiting for normal temperature A temperature abnormality was detected inside the server Lower the room temperature or turn off the power to cool the server to room temperature before starting up the server If this abnormality continues to occur check if a fan has failed BIOS Recovery Running BIOS recovery is in progress This is not an error Wait until BIOS recovery is completed BIOS Updater Running...

Page 158: ... Check installation status of heat sink of the CPU blade Check if ambient temperature of installation location satisfies the operation guarantee condition Baseboard Temperature1 Upper Non Critical Baseboard Temperature1 Lower Critical Baseboard Temperature1 Upper Critical CPUX_DIMM Area Temperature Upper Non Critical X 1 or 2 CPUX_DIMM Area Temperature Upper Critical X 1 or 2 A temperature abnorma...

Page 159: ...de X SSD slot number 0 origin Contact your sales representative E Keying inconsistency Error Not Power ON An unconformity of interface signal was detected and the CPU blade failed to power on In the Blade Enclosure combination of installation locations of CPU blade mezzanine card and switch module is not correct Refer to the User s Guide of the Blade Enclosure to make sure that the CPU blade and s...

Page 160: ...Broadcom BCM57810 xx The network link is down Check to make sure the network cable is properly connected When installing an OS There is no problem with system operation 4 l2nd Warning QLogic BCM57810 Gigabit Ethernet NDIS VBD Client xx The network link is down Check to make sure the network cable is properly connected Upon system startup or when applying Starter Pack There is no problem with syste...

Page 161: ...r on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter When installing an OS running an OS for the first time or applying Starter Pack If this event is not logged after connecting with Internet there is no problem with system operation 1500 SNMP Error The SNMP Service encountered an error while accessing the registry SYSTEM CurrentControlSet S...

Page 162: ...agement Instrumentation namespace ROOT QLGCNxNS to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Upon applying Starter Pack This event does not affect system operation 63 Microsoft Windows WMI Warning A provider QLGCWmiProvider has been registered in the Windows Management Instrumentation na...

Page 163: ...crosoft Windows DeviceSetupManager Warning A connection to the Windows Metadata and Internet Services WMIS could not be established When the system is used If it is not registered after the Internet connection is established there is no problem with system operation 202 Microsoft Windows DeviceSetupManager Warning The Network List Manager reports no connectivity to the internet When the system is ...

Page 164: ... built in flash memory that stored EXPRESSBUILDER as standard You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management This consists of several applications for managing or monitoring NEC ESMPRO Agent Extension Software for performing the scheduled operations This works with NEC ESMPRO Manager NEC ESMPRO Manager Softwa...

Page 165: ...4 Revision Record Express5800 B120g h Maintenance Guide 165 Chapter 3 Appendix 4 Revision Record Document Number Date Issued Description First edition 40 105 01 104 01 April 2016 Newly created ...

Page 166: ...120g h Maintenance Guide April 2016 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2016 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation ...

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