Contents
Express5800/B120g-h
Maintenance Guide
3
Contents
Manuals................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Notations used in the text ........................................................................................................................... 6
Optical disk drive ........................................................................................................................................ 6
Hard disk drive ........................................................................................................................................... 6
Removable media ...................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................ 7
Trademarks ........................................................................................................................................................... 8
Warnings and Additions to This Product and Document ....................................................................................... 9
Latest editions ............................................................................................................................................ 9
Chapter 1
Maintenance ..................................................................................................................................... 10
1.
Relocation and Storage ............................................................................................................................... 11
2.
Daily Maintenance....................................................................................................................................... 13
2.1
Checking and Applying Updates .................................................................................................... 13
2.2
Checking Alerts .............................................................................................................................. 13
2.3
Status Indicator LEDs .................................................................................................................... 14
2.4
Backup ........................................................................................................................................... 14
2.5
Cleaning ......................................................................................................................................... 14
2.5.1
Cleaning the server ............................................................................................................ 15
2.5.2
Cleaning the tape drive ...................................................................................................... 15
2.5.3
Cleaning the keyboard and mouse .................................................................................... 15
3.
User Support ............................................................................................................................................... 16
3.1
Maintenance Services .................................................................................................................... 16
3.2
Before Asking for Repair ................................................................................................................ 16
4.
Collecting Failure Information ..................................................................................................................... 17
4.1
Collecting Event Logs .................................................................................................................... 17
4.1.1
Windows Server 2012 R2 .................................................................................................. 17
4.2
Collecting Configuration Information .............................................................................................. 19
4.2.1
Windows Server 2012 R2 .................................................................................................. 19
4.3
Collecting User-Mode Process Dump ............................................................................................ 20
4.4
Collecting Memory Dump ............................................................................................................... 20
5.
Troubleshooting .......................................................................................................................................... 21
5.1
Problem at Powering on ................................................................................................................. 21
5.2
Problem at Starting EXPRESSBUILDER ....................................................................................... 23
5.3
Problem of Windows installation .................................................................................................... 25
5.4
Problem at Starting Windows ......................................................................................................... 27
5.5
Problem of STOP Error ................................................................................................... 27
5.6
Problem of RAID System ............................................................................................................... 28
5.7
Problem of Internal Devices and Other Hardware .......................................................................... 29
5.8
Problem of OS Operations ............................................................................................................. 31
5.9
Problem of EXPRESSBUILDER on Windows ................................................................................ 32
5.10
Problem of Bundled Software ........................................................................................................ 33
5.11
Problem of Optical Disk Drive ........................................................................................................ 33
5.12
Problem at Powering Off ................................................................................................................ 34
6.
Windows System Recovery ........................................................................................................................ 35
6.1
Recovery of Windows Server 2012 R2 .......................................................................................... 35
