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E N H A N C E D P R O G R A M M A B L E K E Y S

DT900/DT900S Series Phone User Guide

8 -123

M O N I T O R / S U P E R V I S E K E Y

To Monitor a Call (Workgroup scenario)

If you have Supervise rights over other users, you can listen (monitor) or join (barge)
calls for users you have Supervise rights over.
The workgroup member’s LED on your phone will display stead red to show they are
currently on a call.

1

Press the key for the workgroup member.

2

Press the Monitor soft key.

You can then press the Barge or Record soft key to barge on the call or start a
recording of the call. Press Exit to exit this screen without starting a Barge session or
recording of the call.

R E C O R D K E Y

To record your current call

•

Press the Record key.

A recording of your current call starts.

To stop the recording a call

•

Press the Record key.

The call recording will stop.

C A L L R E C O R D I N G I N D I C A T I O N

If call recording indication is enabled for your account, the phone indicates call
recording status.
If call recording indication is enabled, a call recording icon

is shown in the call

control home screen.

Table 8.3

Call recording indications

Event

Record Key

LED

Icon (Call

Control

Screen)

Description

On Demand recording

Steady Red

Indicates that the call is being

recorded by On Demand Recording.

On Demand recording

- On Hold (local or

remote hold)

Off

None

When the recording is stopped, the

indication is also stopped.
When the call is resumed, call

recording indication is displayed

again.

Auto Recording

Steady Red

Indicates that the call is being

recorded by Auto Recording.

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Summary of Contents for DT900 Series

Page 1: ...DT900 DT900S Series Phone User Guide For UNIVERGE 3C Communications and SIP Net Platforms ...

Page 2: ......

Page 3: ...e For UNIVERGE 3C Communications and SIP Net Platforms H T T P W W W N E C C O M P A R T N U M B E R 5 4 0 4 4 6 R 0 D T 9 0 0 S E R I E S F I R M W A R E V E R S I O N 5 0 3 C U N I F I E D C O M M U N I C A T I O N S Y S T E M V 9 2 1 ...

Page 4: ...s mentioned in this document are the property of their respective owners and are also subject to copyright trademark and intellectual property protection as applicable by law NEC Enterprise Communication Technologies Inc is a wholly owned subsidiary of NEC Corporation Japan All Rights Reserved UNIVERGE 3C documentation and UNIVERGE 3C System Requirements apply to the standard installation configur...

Page 5: ... DT900 DT900S Series Phone User Guide P N 540 446r0 v DOCUMENT REVISI ON HISTORY 540 446r0 August 2019 Initial release NEC Std SIP 5 0 for DT900 Series ...

Page 6: ...nt Name and Product Number ________________________________________________________ System Release Version ________________________________________________________ RE G I O N AL C O N T A CT S NEC HEADQUARTERS AS IA OPERATIONS NEC Corporation 7 1 Shiba 5 chome Minato ku Tokyo 108 8001 Japan Telephone 81 3 3454 1111 Fax 81 3 3798 1510 Website www nec co jp EU RO PE M IDD LE EAS T AN D A F RI CA NEC...

Page 7: ...929 W John Carpenter Fwy Irving TX 75063 2909 Telephone 1 800 240 0632 800 2400 NEC Fax 1 888 318 7932 Authorized Associates and Resellers Phone 1 800 752 6275 Fax 214 262 5566 Website www necam com W O RLD W I D E O F F I C E S For the latest information on offices in your area visit www nec com and select your area ...

Page 8: ...viii P N 540 446r0 DT900 DT900S Series Phone User Guide ...

Page 9: ...nes 2 4 Presence Monitor Settings and Speed Dial Keys 2 5 To display the Menu List using the Menu Key 2 24 Gigabit Ethernet Licensed Support 2 27 ITK 8LCX Phone Specifics 2 27 Programmable Key Information Display 2 27 3 Installation 3 31 Before You Begin 3 31 Adjusting Angle of Tilt Leg 3 31 To raise tilt leg 3 31 To lower tilt leg 3 32 Connecting the Phone 3 33 To attach the handset 3 33 To conne...

Page 10: ...ust the LCD contrast 4 43 To change the LCD Backlight Timeout 4 43 To disable the Screen Saver 8LCX and 8TCGX 4 44 To change the Screen Saver Waiting Time 8LCX and 8TCGX 4 44 To Clear User Settings 4 44 To Clear Personal Directory 4 45 To Clear Call History 4 46 To restart your phone 4 47 To restart your phone on the ITK 32LCGS and ITK 32TCGS 4 47 To view the phone settings 4 48 To view the phone ...

Page 11: ... 6 66 Call Transferring and Conferencing 6 66 Conferencing Calls 6 66 To conference two calls 6 66 To hold resume a conference call 6 67 To call another party while on a conference call 6 67 To split a conference call 6 67 To switch between two calls 6 68 Hang Up while conferencing 6 68 Transferring Calls 6 68 Attended transfer 6 68 Blind transfer 6 69 Unattended transfer 6 69 To shuttle between c...

Page 12: ...gin using Hot Desking 8 98 To Logout of Hot Desking session 8 99 Handset Forwarding 8 100 To set a Handset Forwarding Condition 8 101 To set Handset forwarding using star codes 8 104 To set Conditional Handset forwarding No Answer using star codes 8 104 To set Conditional Handset forwarding Busy using star codes 8 104 To clear Handset Forwarding Conditions 8 105 To clear Handset forwarding using s...

Page 13: ...To clear the Missed Calls icon Message and Call Indicator Lamp if enabled 9 132 To view Missed Calls 9 132 To view Received Calls 9 132 To view Outgoing Calls 9 132 To dial an internal number from the Call History using the handset 9 133 To dial an external number from the Call History 9 133 To add a Call History entry to the Personal Directory 9 133 To delete a specific entry from the Call Histor...

Page 14: ... phone 10 153 Bluetooth Settings 10 154 To access Bluetooth settings on the DT930 ITK 8TCGX and the DT930S ITK 32TCGS 10 154 11 Phone Troubleshooting 11 157 Using the Help key 11 157 Basic Troubleshooting 11 158 To check common problems 11 158 Network Connections 11 159 My phone cannot register on the network 11 159 My phone cannot reconnect to the network after a local settings change 11 159 I ca...

Page 15: ... audio to my handset 11 166 There is no audio to my headset 11 167 Audio quality 11 167 A 3C System Features A 169 Call Pickup A 169 To pick up a call A 169 3C Voice Mail A 169 To access voicemail A 169 3C System Telephone Set Star Code Commands A 170 System Star Code Commands A 170 B SIP Net System Features B 175 Programmable Keys Speed Dial keys B 175 Example B 175 SIP Net Prefixes B 176 Message...

Page 16: ... Phone User Guide Notice to the user C 182 Important safety information C 182 Use of an external AC adapter C 183 Use of an IEEE802 3af power supply C 183 Declaration of Conformity C 183 WEEE Product Disposal Information C 186 ...

Page 17: ...ys 4 46 Data Clear Confirmation acceptable user actions keys 4 46 Uppercase Alphabetic Character Set 4 51 Lowercase Alphabetic Character Set 4 52 Numeric Character Set 4 54 Character entry mode Icon Displays 4 54 Secure Registration Icon 5 56 Secure Media Icon Secure Media Unsecure Signaling 5 56 Secured Unsecure Signaling and Media Scenarios Icons 5 56 TLS Errors 5 58 Monitor Presence Icons 7 76 ...

Page 18: ...ED Colors for Speed Dial Keys 9 144 Monitor Presence Icons 9 147 Monitor Presence LED Colors for Speed Dial Keys 9 148 Monitor Presence Icons 9 151 Bluetooth Settings Softkeys 10 154 Bluetooth Settings Acceptable User Actions Keys 10 155 Bluetooth Settnigs menu items 10 155 Character entry mode Icon Displays 11 164 ...

Page 19: ...33 Adjust tilt leg Low 3 33 Handset Connection 3 34 Phone LAN Connection 3 34 Multi settings icon 3 35 Settings icon 3 35 Headset Connector 3 35 LAN Cable Connection 3 36 Cursor Pad Up Down Keys 4 38 Multi settings icon 4 39 Settings icon 4 39 Multi settings icon 4 47 Settings icon 4 47 Multi settings icon 4 48 Settings icon 4 48 Multi settings icon 4 49 Settings icon 4 49 Multi settings icon 4 49...

Page 20: ...con 10 153 Settings icon 10 153 Multi settings icon 10 153 Settings icon 10 153 Multi settings icon 10 154 Settings icon 10 154 Registered Phone 11 158 Unregistered Phone 11 158 Network Cable Unplugged 11 158 Unregistered Phone icon 11 159 Registered Phone 11 160 Unregistered Phone 11 160 Multi settings icon 11 162 Settings icon 11 162 ...

Page 21: ...ERGE 3C or SIP Net systems DT820C SIP Phones UNIVERGE 3C or SIP Net systems DT900 DT900S SIP Phones UNIVERGE 3C or SIP Net systems All acronyms abbreviations or descriptive terms imply general adherence under the UNIVERGE 3C product brand and serve as easy to use terminology throughout the system For a reference of system features and terms for the UNIVERGE 3C system please see the appendices of t...

Page 22: ...1 2 DT900 DT900S Series Phone User Guide ...

Page 23: ...mware SIP Net platform equipped with Open SIP firmware This manual describes the general functionality of phones running on a platform equipped with Open SIP firmware and either the 3C system or SIP Net platform For general information on using the phone see the Quick Reference Guide for the specific phone model Depending on the model of your phone and the configuration of your system not all feat...

Page 24: ...T SERIES PHONE SPECIFICS Speed Dial Key Numbering for ITK 6D Phones Figure 2 1 DT920 ITK 6D Speed Dial Key Numbering Table 2 1 Monitor Presence Icons for ITK 6D phones Type Status LED DESI Less Icon Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available 2 3 4 5 6 ...

Page 25: ... of the line is shown by the LED Color Table 2 3 Monitor Presence LED Colors for Speed Dial Keys BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system only On the Phone Held Busy Key Type Description Line Key Default line text Programmed Speed Dial Key Speed Dial name Empty Programmable Key No information is shown Type Status Programmable Key LED Line Key Registered LED i...

Page 26: ...stem Phone is Online Green On the Phone Phone is in use Red Held 3C system Blinking Red Busy Red Page Number Programmable Keys Behavior 1 Programmable Keys 2 9 Key 1 is the Line Key A black background on a page number indicates the currently displayed page A white background on a page number indicates the page is inactive 3C system A flashing alternating white and black background on a page number...

Page 27: ... flashes for incoming and missed calls and displays steady red for message waiting If missed call notification for the call indicator lamp is enabled the lamp flashes for incoming calls and missed calls including missed calls where someone has left a voice mail The lamp only display steady red if you still have mes sages waiting after you have cleared your missed calls 2 LCD The LCD Liquid Crystal...

Page 28: ...er or star hash codes 6 Menu key Press this key to access the features and settings provided on the local telephone menu such as Call History Personal Directory or User Settings 7 Mic key Press key to mute the microphone The LED on this key flashes when the microphone is muted Press the key again to un mute the microphone This button displays a red light when the phone is idle The light does not d...

Page 29: ... D T S E R I ES P H O N E S P E C I F I C S DT900 DT900S Series Phone User Guide 2 9 DT 92 0S I TK 32 LC GS PH ONE LAY O UT AND P ARTS Figure 2 3 DT920S ITK 32LCGS 1 2 3 8 7 6 9 10 4 11 5 12 ...

Page 30: ...ct which line to operate on Any programmable keys not used as Line Keys can be programmed as Speed Dial Keys by the user or system administrator Numbers up to 24 digits can be assigned to Speed Dial Keys The numbers may be a telephone number or star hash codes 5 Exit key This key allows you to exit from the Menu or Help mode and go back to the telephone main screen 6 Mic key Press key to mute the ...

Page 31: ... D T S E R I ES P H O N E S P E C I F I C S DT900 DT900S Series Phone User Guide 2 11 DT 93 0S I TK 32 TC GS PH ONE LAY O UT AND P ARTS Figure 2 4 DT930S ITK 32TCGS 1 2 3 7 6 4 5 ...

Page 32: ... programmable key is reserved as the Line Key Line Keys allow the user to select which line to operate on Any programmable keys not used as Line Keys can be programmed as Speed Dial Keys by the user or system administrator or Microbrowser keys Numbers up to 24 digits can be assigned to Speed Dial Keys The numbers may be a telephone number or star hash codes 3 Mic key Press key to mute the micropho...

Page 33: ... T S E R I ES P H O N E S P E C I F I C S DT900 DT900S Series Phone User Guide 2 13 DT 92 0 I T K 6D 12 D P HO NE L A Y O U T A ND P AR T S Figure 2 5 DT920 ITK 6D 12D 1 2 11 8 4 5 15 14 13 12 6 3 7 9 10 ...

Page 34: ...ling process 5 Help key Press the Help key and then press a softkey to display information about that softkey 6 Programmable Keys The first programmable key is reserved as the Line Key Line Keys allow the user to select which line to operate on Any programmable keys not used as Line Keys can be programmed as Speed Dial Keys by the user or system administrator Numbers up to 24 digits can be assigne...

Page 35: ...ory or User Settings 12 Hold key Press this key to place a call on hold 13 Transfer key Press this key to transfer a call 14 Speaker key Controls the built in speaker which can be used for Hands Free dialing and conversations The LED on this key lights when the speaker is active 15 Cursor pad Use this key to navigate to various features The up and down keys on the cursor pad can be used to adjust ...

Page 36: ...D T SE R I ES P H ONE S P E C I F I C S 2 16 DT900 DT900S Series Phone User Guide DT 92 0 I TK 8LC X PH ON E LA YO UT A N D PA RTS Figure 2 6 DT920 ITK 8LCX 1 2 11 4 5 15 14 13 12 6 3 16 8 7 9 1 0 ...

Page 37: ...t from the Menu or Help mode and go back to the telephone main screen 4 Softkeys The softkeys show the available features for your current activity Any feature shown at the bottom of the LCD is available The appropriate key is displayed on the screen according to the call handling process 5 Help key Press the Help key and then press a softkey to display information about that softkey 6 Programmabl...

Page 38: ...s Call History Personal Directory or User Settings 12 Hold key Press this key to place a call on hold 13 Transfer key Press this key to transfer a call 14 Speaker key Controls the built in speaker which can be used for Hands Free dialing and conversations The LED on this key lights when the speaker is active 15 Cursor pad Use this key to navigate to various features The up and down keys on the cur...

Page 39: ... D T S E R I ES P H O N E S P E C I F I C S DT900 DT900S Series Phone User Guide 2 19 DT 93 0 I T K 8T C G X P HO NE L A Y O U T AN D P A R T S Figure 2 7 DT930 ITK 8TCGX 1 2 11 3 4 10 9 8 5 6 12 7 ...

Page 40: ...d to Speed Dial Keys The numbers may be a telephone number or star hash codes 3 Recall key 3C systems Press this key to get a dial tone If you are currently on a call the current call will be placed on hold and a new call will be started SIP Net Platforms See the Hold key 4 Feature key This key displays a set of menu options that provide additional capabilities such as speed dial key programming a...

Page 41: ...his key to scroll to the next page of Programmable Keys Feature Icons for Non color DT Phones Icons for ITL 12CG ITY 8LCG Icons for ITK 8LCX ITK 32LCG ITK 32LCGS ITK 8TCGX ITK 32TCG ITK 32TCGS Description Black and White Color Color Touch Call Recording 3C system only This icon indicates Call Recording is active CF Busy 3C system only This icon indicates Call Forwarding on Busy is active CF Immedi...

Page 42: ...e Call History information this icon disappears Network Cable Unplugged Indicates a problem with the phone s connection to the network The problem may be with the network cable or the LAN port your phone is connected to Check both ends of the network cable that you use to connect your phone to the network for loose connections Try using another network cable to connect your phone to the network or...

Page 43: ...sfer Conference Shuttle Primary Call Focus is on the primary call Transfer Conference Shuttle Secondary Call Focus is on the secondary call Unregistered Indicates the phone is currently not registered with any SIP servers This may indicate a problem connecting to the SIP server USB Port Drain N A Note This feature is only available on DT730G phones This icon indicates that the device connected to ...

Page 44: ... and White Color Handset Ringing Volume Shows the ringing volume of the handset for incoming calls Soft Ring Volume Shows the soft ring volume of the handset for incoming calls Headset Call Volume Shows the volume level of the headset when you are on a call Handset Call Volume Shows the volume level of the handset when you are on a call Speaker Call Volume Shows the volume level of the speaker whi...

Page 45: ...ersonal Directory Figure 2 8 Use Menu and Cursor Pad to access the Personal Directory Figure 2 9 Use Cursor Pad to access Personal Directory 5 Reboot Phone Allows you to restart your phone without logging in to the Admin Settings You may want to restart your phone to check for a new version of firmware 6 Status Allows you to view the Terminal and Net work information for your phone such as the Fir...

Page 46: ...etes the last digit entered backspace Reject Transfers call to your Voice Mail or forwarding conditions More Press this to see additional softkeys for the current screen Up Down Use the up and down arrow keys to navigate through the menus Exit Leaves current menu without saving any changes Select Selects the highlighted option Cancel Exit the current screen options without changing any settings OK...

Page 47: ...e Speed and Duplex setting for each port to AutoNegotiate ITK 8LCX PHONE SPECIFICS PROGRAMMABLE KE Y INF ORMATION DIS PLAY The DESI Less label less LCD on the ITK 8LCX phone allows you to access up to 32 available Programmable keys on 4 pages depending on the licensing for your phone using the Scroll key to navigate between pages Figure 2 10 Scroll key The Page Icon indicates the currently display...

Page 48: ...shows the current presence status of that line The current page number is also show Figure 2 11 ITK 8TCGX ITK 32TCGS Table 2 13 Monitor Presence Icons for DT900 DT900S phones Type Status LED DESI Less Icons for ITK 6D ITK 6DGS ITK 12D Monitor Icons for ITK 8LCX ITK 32LCG ITK 32LCGS ITK 8TCGS ITK 32TCG ITK 32TCGS Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available ...

Page 49: ...licensed for the same number of keys as another phone you use no details for programmed entries can be shown The programmed keys for the user will still be available for however may keys that phone supports and all entries in the user s Personal Directory are also available BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system only On the Phone Held Busy Type Status LED D...

Page 50: ...ITK 8LC X PH ON E SPECIF ICS 2 30 DT900 DT900S Series Phone User Guide ...

Page 51: ... connection of the phone to the network For information on configuring a phone for connection to the network contact your system administrator Read through the installation procedures and assemble any equipment required to install the phone 10 BASE T 100 BASE T TX LAN cable power adapter tapered rod screwdrivers etc ADJUSTING ANGLE OF TILT LEG The angle of the tilt leg can be adjusted to five diff...

Page 52: ...Series Phone User Guide Figure 3 2 Leg stoppers 3 Adjust the tilt leg and return the phone to the upright position Figure 3 3 Adjust tilt leg High To lower tilt leg 1 Turn the phone upside down 2 Push in the leg stoppers ...

Page 53: ... return the phone to the upright position Figure 3 5 Adjust tilt leg Low CONNE CTING THE PHONE To attach the handset 1 Insert the coiled cord plug into the HANDSET connector on the back of the phone until you hear a click 2 Thread the coiled cord through the groove as shown in the figure below ...

Page 54: ...ea network 2 Thread the LAN cable through the groove on the bottom of the tilt leg Figure 3 7 Phone LAN Connection IMPOR TA N T N OTE O N US E R S E TTI NG S FO R THE DT 93 0 I T K 8T C G X AN D T HE D T 93 0S I T K 32 T C G S The DT930 ITK 8TCGX and the DT930S ITK 32TCGS use a different option for User Settings than all of the other models documented in this manual that use Option 3 for User Sett...

Page 55: ...le Disable 5 Select 2 Enable 6 Press Enter b on the cursor pad or the OK softkey to accept the setting 7 Insert the headset cord plug into the HEADSET connector on the back of the phone until you hear a click Figure 3 10 Headset Connector To connect a computer Optional Note Any devices connected to the phone s PC port will momentarily disconnect from the network when the phone is rebooted or if di...

Page 56: ...through the PC port on the back of the phone is having connection issues contact your system administrator to verify that the PC port is enabled on the phone 1 Insert the LAN cable into PC connector on the back of the phone until you hear a click Figure 3 11 LAN Cable Connection ...

Page 57: ...sor pad and softkeys to see all available options The following symbols represent the phone s directional cursor pad and key pad D T P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen User actions Keys Digit key Select corresponding menu Item 4 way scroll BACK key c Redial key Return to User Settings menu ...

Page 58: ...eadset ringing volume Press the d Up b Down key on the Cursor pad while on hook You must press the dUp b Down key multiple times and cannot press and hold to adjust the volume To adjust the call volume handset Press the d Up b Down key on the Cursor pad during call operation You must press the dUp b Down key multiple times and cannot press and hold to adjust the volume To adjust the call volume he...

Page 59: ...dels use 1 User Settings To access User Settings on the ITK 8TCGX and ITK 32TCGS 1 Press the Menu key 2 Select the Multi settings icon Figure 4 2 Multi settings icon 3 Press the Settings icon Figure 4 3 Settings icon 4 Select 1 User Settings DESI less Display LCD Settings The LCD settings for the ITK 8LCX apply to both the main LCD screen and the DESI less display screen simultaneously To select a...

Page 60: ...xternal ringtone is selected Use the and keys to scroll through the list of ringtones or use the phone keypad to select a specific ringtone To listen to the ringtone scroll to that selection A single loop sample of the ringtone is played Note The phone only plays the ringtone if it is in the idle state If the phone receives an incoming call or event related to a soft ring when it is playing this r...

Page 61: ...Select 2 Headset 4 Select 2 Ringing 5 Do one of the following To enable ringing on the headset only select 2 Headset To enable ringing on the headset and the phoneset select 3 Phone and Headset 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes Note The setting defaults to 1 Phone To set the Call Waitin...

Page 62: ... setting defaults to 19 maximum tone volume To change the Display Language 1 Press the Menu key 2 Select 3 User Settings 3 Select 3 Language 4 Select the desired language and press Enter b on the cursor pad or the OK softkey to accept the setting The new menu screens will now display in the language you have selected You do not need to restart the phone to change the language You can also press th...

Page 63: ...D Contrast 5 Use the and softkeys to adjust the LCD contrast 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes To change the LCD Backlight Timeout You can adjust the timeout of the LCD backlight on your phone You can specify a value between 0 None to 255 seconds 1 Press the Menu key 2 Select 3 User Set...

Page 64: ...g Time 8LCX and 8TCGX 1 Press the Menu key 2 Select 3 User Settings 3 Select 8 Screen Saver Settings 4 Select 2 Waiting Time 5 Enter a value between 1 and 999 seconds The default value is 120 seconds 6 Press Enter b on the cursor pad or the OK softkey to accept the setting You can also press the Cancel softkey to exit without making any changes Note Even if the screen saver is enabled Waiting Time...

Page 65: ...wing events Table 4 4 Clear Confirmation softkeys Softkey Feature Description Cancel Discard changes and return to Clear Settings OK Restore all User settings to their default values Acceptable User Actions Keys Description The following section describes behavior on certain specific user actions key events pertaining to this screen Digit key No Operation 4 way scroll BACK key Redial key Discard c...

Page 66: ...e 4 7 Data Clear Confirmation acceptable user actions keys Acceptable User Actions Keys Description The following section describes behavior on certain specific user actions key events pertaining to this screen Digit key No Operation 4 way scroll BACK key Redial key Discard changes and return to Clear Settings 4 way scroll FORWARD key Directory key No Operation 4 way scroll UP key Volume UP key No...

Page 67: ... network for ten seconds then reconnect the telephone to your network and power to perform a restart To restart your phone on the ITK 32LCGS and ITK 32TCGS 1 Select the Multi settings icon Figure 4 4 Multi settings icon 2 Press the Settings icon Figure 4 5 Settings icon 3 Select 3 Reboot Phone VIEWING PHONE SETTINGS If you are having problems with your phone you may want to view the hardware versi...

Page 68: ...ings icon Figure 4 7 Settings icon 3 Select 4 Status 4 Select 1 Terminal Information to view the hardware and firmware information for your phone or select 2 Network Information to view the network information for your phone or select 3 SIP Information to view the settings for your phone and SIP account on the network 5 Use the cursor pad or the Up and Down softkeys to scroll through the phone set...

Page 69: ...n available for your phone on your network restart your phone To view the IP address of your phone If you are troubleshooting problems with your phone you may need to know the IP Address of your phone 1 Press the Menu key 2 Select 6 Status 3 Select 2 Network Information 4 Use the cursor pad or the Up and Down softkeys to scroll to the IP Address screen 5 Press the Exit softkey to return to the Sta...

Page 70: ...us menu 1 Press the Menu key 2 Select 6 Status 3 Select 3 SIP Information 4 Use the cursor pad or the Up and Down softkeys to scroll to the Max Calls screen 5 Press the Exit softkey to return to the Status menu Note You cannot change these settings on your phone To change any of these settings contact your system administrator To view the maximum numbers of calls you can handle on the ITK 32LCGS a...

Page 71: ...and lowercase standard and European characters The keypad is in upper case entry mode upon entering the screen You can switch between upper and lower case character sets by pressing the key An icon in the title bar will show which entry mode uppercase lowercase or numeric set is selected The following tables show the available characters Table 4 8 Uppercase Alphabetic Character Set Uppercase Chara...

Page 72: ... DT900S Series Phone User Guide Table 4 9 Lowercase Alphabetic Character Set Lowercase Characters 1 2 3 4 5 6 7 8 9 0 a d g j m p t w 0 Space b e h k n q u x c f i l o r v y à è ì 5 ñ s ù z á é í ò ß ú 9 â ê î ó 7 û ã ë ï ô ü ä 3 4 õ 8 å ö æ ç ø _ 2 6 Uppercase Characters 1 2 3 4 5 6 7 8 9 0 ...

Page 73: ... numbered keys on the phone to enter numbers and the key to enter special characters You can switch between character sets by pressing the key Note The full numeric character set is only available when you are in a field that also allows alphabetic input If you are not in a field that allows for alphabetic input the only special characters you can enter are and i 1 Lowercase Characters 1 2 3 4 5 6...

Page 74: ...ne User Guide Table 4 10 Numeric Character Set Table 4 11 Character entry mode Icon Displays Numeric Characters 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 _ Feature Icon Keypad in first letter uppercase entry mode Keypad in all uppercase entry mode Keypad in all lowercase entry mode Keypad in numeric entry mode ...

Page 75: ...tions The following symbols represent the phone s directional cursor pad and key pad D T P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen SECURE CALLS S E CU R E C A L L I CO N D I S PL AY A call is secure when both the signaling and the media are secure Different icons are used to indicate the security ...

Page 76: ... Unsecure Signaling Figure 5 1 Secure Media Icon Secure Media Secure Signaling The following table provides the details for possible scenarios with secured and unsecured signaling and media Table 5 3 Secured Unsecure Signaling and Media Scenarios Icons Black and White Color White Background Black Background Color White Background Black Background Color Signaling Media Registration Icon Media Secur...

Page 77: ...ng screen is displayed when the phone is re sending EAPOL Start requests after receiving an EAPOL Success response from the switch authenticator This case happens when the authenticator is not configured with a valid authentication server The Held screen is displayed when the phone receives an EAPOL Failure from the authenticator in response to the EAP Response Identity message This case happens w...

Page 78: ...te revoked Certificate expired Certificate unknown Illegal parameter Unknown CA Access denied Decode error Decrypt error Export restriction Protocol version Insufficient security Internal error User canceled If any of the above errors are encountered an error message displays on the phone The most common error messages are Table 5 4 TLS Errors Error Message Cause s TLS Bad Certificate Bad certific...

Page 79: ...e is displayed on the Network Information status screen Menu Status Network Information If 802 1X status enabled the phone displays the current Authentication state as Authenticated Held or Connecting TLS Unknown CA Unknown CA TLS Unknown Certificate Certificate unknown TLS Unsupported Cert Unsupported certificate Error Message Cause s ...

Page 80: ...5 60 DT900 DT900S Series Phone User Guide ...

Page 81: ...n softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone Figure 6 1 Softkeys User actions Keys Digit key Select corresponding menu Item 4 way scroll BACK key c Redial key Return to...

Page 82: ...ferent ring tones can be used to distinguish between internal external and auto answer intercom call calls The cadences of the ring tones are established through configuration parameters For more information about the incoming call ringing tones for your system contact your system administrator Note Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Sof...

Page 83: ...o dial the number then lift the telephone handset or press the Headset softkey to initiate a call S T A R C O D E S A N D P I N C O D E S I N P L A CE D CA L L S PIN code masking may be enabled on your phone If it is enabled all digits dialed after the are replaced with x on the display and in the phone s Call History The number also cannot be dialed using the Recall key on the phone Each digit af...

Page 84: ... for the headset you can either use the telephone handset or your headset when you make and receive calls To make calls with your headset If you are using a headset it is assumed that the telephone handset in the on hook position when you are making calls 1 Press the NewCall softkey to receive dial tone 2 Enter the telephone number 3 Press the Dial softkey to initiate the call or wait a few second...

Page 85: ...Note While you are on a call if you press the Headset softkey while the telephone handset is on hook your call will be dropped Make sure you pick up the telephone handset to continue your call before you press the Headset softkey CALL WAITING CONCURRENT CALLS Note The call waiting feature and maximum number of concurrent calls you can receive is determined by your system administrator If you have ...

Page 86: ...CING CONFE RENCING CAL LS The phones support 3 party conferencing Conference Reminder Tone A Conference Reminder tone may be enabled on your phone If enabled a reminder tone is played periodically when you have established a 3 party conference call from your telephone You may also hear the phone if you a called party on another 3 party conference that was established from another phone enabled for...

Page 87: ... the conference call will hear music on hold 2 Press the NewCall softkey to start a new phone call 3 Use the key pad to dial the telephone number of the party to be joined in the conference 4 Press the Dial softkey to initiate the call or wait a few seconds for the call to be automatically dialed Note This call is treated as a separate phone call and cannot be added to any 3 party conference call ...

Page 88: ...Speaker key while the phone for the new call is still ringing the other two parties are connected in a blind transfer call Note Do not hang up the telephone handset or press the Speaker key unless you want the two calls to be connected in a blind transfer call You can hang up the telephone handset or press the Speaker key after you connect with all the callers To end a three party conference call ...

Page 89: ...o external numbers you may be able to transfer calls to external numbers You will be disconnected from both calls when your phone dials the external number Unattended transfer An Unattended Transfer can be done when you want to verify that the dialed extension rings or if you want to do a blind transfer where you do not wait to see if the other caller answers the call but you did not use the Blind...

Page 90: ...3 Press the Split softkey to split the transferred call into two separate calls You will stay connected to each party but each will be treated as a separate phone call You can use the Shuttle softkey to switch between calls ADVANCED MESSAGING FEATURES ME SSA GE WAITIN G IN DICATION If configured on your phone by your system administrator the phones have a call indicator lamp at the right top corne...

Page 91: ...cursor pad and key pad D T P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone Figure 7 1 Softkeys User actions Keys Digit key Select cor...

Page 92: ...e an entry with the same name and same number as an existing entry Using the Feature Key Note Network configuration determines how the Feature key behaves on your network Contact your system administrator Note For the DT930 ITK 8TCGX and The DT930S ITK 32TCGS Press the Home key to access features The Feature key on the telephone is used to program Speed Dial Keys and access the Microbrowser if sup...

Page 93: ...ed Dial If the key is not programmed as a Speed Dial Key you will be prompted to program the Speed Dial Key 4 Press the Exit softkey 5 Do one of the following To return to the main phone screen without making any changes to the entry press the Exit softkey or the Feature Key To view the information for another Speed Dial key press that Speed Dial key If the key is not programmed as a Speed Dial Ke...

Page 94: ...firm the number before your phone dials external numbers check with your system administrator about the Dial Preference settings on your system SPEED DIAL KEY PROGRAMM ING EXAMPLES Speed Dial Keys can be programmed in two ways Using the Feature Key Added from the Personal Directory When you program a Speed Dial Key using the Feature Key you can select to also add the entry to the Personal Director...

Page 95: ...d Dial and Personal Directory Character Sets in your phone s User Guide To move the cursor position in the LCD screen use the right and left cursor pad keys Note Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field 4 Use the telephone keypad to enter a phone number for the entry and press Enter b on the curso...

Page 96: ...Directory 3 Visual and Soft Ring Presence state is shown visually using the LED on the Speed Dial Key and a Presence icon is shown in the Personal Directory When a call is ringing on the monitored terminal play a soft ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Soft Ring is available on your system If you have V...

Page 97: ...on will be listed in the Personal Directory similar to all other Personal Directory entries and you can also view the entry information using the Feature Key To add a Programmable Key as a Speed Dial Key with a Personal Directory entry using the Feature Key 1 Enter the programmable mode for your phone The Feature key LED lights a steady red 2 Do one of the following ITK 6D 12D Phones Press the pro...

Page 98: ...rogrammable Key for the Speed Dial use the telephone keypad to enter the other Programmable Key number and press Enter b on the cursor pad or the OK softkey The number of available Sped Dial Keys and their associated numbers depend on your model of phone For more information on the valid Speed Dial Keys for the specific phone models see Speed Dial Key Numbering in your phone s User Guide 6 Select ...

Page 99: ...nfirmation displays telling you the speed dial has been updated Press Enter b on the cursor pad or the OK softkey 10 To return to the main phone screen press the Exit softkey or the Feature Key To add a Programmable Key as a Speed Dial Key with a Personal Directory Entry from the Personal Directory 1 Press the Menu key or cursor pad to access the Personal Directory 2 Press the More softkey and the...

Page 100: ...een Note Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field 5 6 Use the telephone keypad to enter a Speed Dial number for the entry and press Enter b on the cursor pad or the OK softkey Speed Dial entries can be internal or external numbers The number of available Sped Dial Keys and their associated numbers...

Page 101: ... Directory Table 7 3 Monitor Presence Icons If you have Visual monitor settings for a Speed Dial entry the presence Available Busy or Offline of the line is shown by the LED Color Table 7 4 Monitor Presence LED Colors for Speed Dial Keys Type Status Icon Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online...

Page 102: ...ame name and different numbers are allowed Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry To change the name or number select 1 Name or 2 Number to edit the field before trying to save the entry again If the Speed Dial number for a new Personal Directory entry is already used f...

Page 103: ...on other lines that are internal to your system You cannot monitor external or outside lines Valid options for monitoring are 1 None Do not monitor presence state changes for this Speed Dial Key 2 Visual Presence state is shown visually using the LED on the Speed Dial Key and a Presence icon is shown in the Personal Directory 3 Visual and Soft Ring Presence state is shown visually using the LED on...

Page 104: ...ine is shown by the LED Color Table 7 6 Monitor Presence LED Colors for Speed Dial Keys BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C system Busy Type Status Programmable Key LED Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key No Monitoring Not Available LED is not lit Type Status I...

Page 105: ...rent numbers are allowed Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry To change the name or number select 1 Name or 2 Number to edit the field before trying to save the entry again If the Speed Dial number for a new Personal Directory entry is already used for another entry y...

Page 106: ...al information or add the new information to a different Speed Dial Key 3 Use the telephone keypad to enter a name for the Speed Dial and press Enter b on the cursor pad or the OK softkey Up to 24 characters may be entered for the name Press the Delete softkey to delete the last character entered or press the Cancel softkey to return to the previous screen To switch between first letter uppercase ...

Page 107: ... to the previous screen 6 Since you can only set presence monitoring for a Speed Dial that is an internal line select 1 None then press Enter b on the cursor pad or the OK softkey You can also press the Cancel softkey to return to the previous screen 7 For a star or hash code sequence you probably do not want the entry to show up in your Personal Directory Select 1 Do Not Show in Directory and pre...

Page 108: ...o edit b Press Enter b on the cursor pad to edit the field 5 Edit the desired field s 1 Name a To edit the name use the telephone keypad and cursor pad Use the left cursor key on the cursor pad to backspace and then press the Delete softkey to delete the character that is before the cursor Or To delete the entire name entry press the Delete softkey Up to 24 characters may be entered for the name P...

Page 109: ...e softkey to delete the number that is before the cursor Use the telephone keypad to edit the number The number of available Sped Dial Keys and their associated numbers depend on your model of phone For more information on the valid Speed Dial Keys for the specific phone models see Speed Dial Key Numbering in the user guide for your phone You can also press the Delete softkey to delete the last ch...

Page 110: ... an assigned Speed Dial the presence Available Busy or Offline of the line is shown in the Directory Table 7 7 Monitor Presence Icons If you have Visual monitor settings for a Speed Dial entry the presence Available Busy or Offline of the line is shown by the LED Color Table 7 8 Monitor Presence LED Colors for Speed Dial Keys Type Status Icon Line Key Registered Unregistered Speed Dial Key No Moni...

Page 111: ...he Personal Directory in addition to the saved Speed Dial key When you browse the Personal Directory there will be an entry for this information If you receive an incoming call from this number it will show the name and number from the saved Speed Dial b Press Enter b on the cursor pad or the OK softkey 6 Press the Save softkey to save the entry information Note For entries that are set as read on...

Page 112: ...igned to a Speed Dial Key You can delete just the Speed Dial entry or the entire Speed Dial and Personal Directory entry Speed Dials associated with Personal Directory Entries Delete just the Speed Dial information from a Personal Directory entry Delete the entire Speed Dial and Personal Directory entry Speed Dials that are not associated with Personal Directory entries Delete the Speed Dial entry...

Page 113: ...s 3 through 7 To return to the main phone screen press the Exit softkey or the Feature Key If you go to the Personal Directory you will still see the name and number as an entry but if you view the details for the entry you will see that the Speed Dial has been deleted and the Monitor setting is now None To delete an entire Speed Dial and Personal Directory entry 1 Press the Menu key 2 Select 1 Pe...

Page 114: ...y LED flashes and the Speed Dial information for the key is shown 3 Press the Delete softkey 4 Press the Enter b on the cursor pad or the OK softkey to confirm The entry will be deleted as a Speed Dial 5 Press Enter b on the cursor pad or the OK softkey Note For Speed Dial entries that are set as read only by your system administrator an error is displayed and the entry is not deleted 6 Do one of ...

Page 115: ...ur phone or go to the Microbrowser on your phone Note For the DT930 ITK 8TCGX and The DT930S ITK 32TCGS Press and hold the Home key to enter the programmable mode on the phone After you press the Feature key press the Program soft key to enter your phone s programmable mode or press the Home soft key to go to the Microbrowser home page Press the Home softkey to open the Microbrowser s home page If...

Page 116: ...phone The Microbrowser Home Page handles the following events Soft Key Features Explanation Next This softkey is used to navigate to the next Home Page for additional options Exit Exit the microbrowser to the appropriate call status screen Select Select highlighted menu item Hard Key Features Explanation These are the general navigation options from the cursor keys on the phone Depending on the op...

Page 117: ...arding Opens the Handset Call Forwarding screen Recording Start OR Recording Stop Recording Start Opens the Start Recording screen This option only displays if you have a call that is available for recording Recording Stop Opens the Stop Recording screen This option only displays when you have a call that is currently recording Supervise a Call Opens the Supervise screen View Call History Opens th...

Page 118: ...entering the Hot Desking Login page and the keypad is in numeric entry mode When the Hot Desking Password field has focus the characters entered are hidden by characters The Hot Desking Extension and Password fields accept a maximum of 24 characters The Hot Desking Login page handles the following events Select Select the highlighted menu item Delete Delete the previous character Exit Exit the Mic...

Page 119: ...main on existing screen move cursor to left 4 way scroll FORWARD key Directory key Remain on existing screen move cursor to right 4 way scroll UP key Volume UP Key Move between Extension and Password fields 4 way scroll DOWN key Volume DOWN Key Move between Extension and Password fields ENTER key Sends contents of extension and password fields to the Web Server Soft Key Features Explanation Back R...

Page 120: ...t forwarding requirements set from the phoneset apply to address based users only 72 73 Handset Forwarding and Handset Forwarding options from the phoneset are not supported for User Centric enabled users User Centric enabled users must use supported 3C system client applications to set forwarding conditions The Handset Call Forwarding pages allow you to set change and delete handset call forwardi...

Page 121: ... conditions are pre pended to all profiles All forwarding conditions are evaluated by the MGC when processing a call regardless of where they are invoked S E R V I C E C O N D I T I O N S Multiple Handset Forwarding Conditions must be enabled for the user in the System Initialization settings for users to set multiple Handset Forwarding conditions Microbrowser screens for Handset Forward are avail...

Page 122: ...K key Redial key Exit the micro browser to the appropriate call status screen 4 way scroll FORWARD key Directory key Select highlighted menu item 4 way scroll UP key Volume UP Key Move to previous menu item 4 way scroll DOWN key Volume DOWN Key Move to next menu item ENTER key Select highlighted menu item Option Description Forward immediately The incoming call will be forwarded to destination s i...

Page 123: ...y Volume UP Key Remain on existing screen move cursor up 4 way scroll DOWN key Volume DOWN Key Remain on existing screen move cursor down ENTER key Select the highlighted item and proceed to the settings screen to enter phone number s if applicable Soft Key Features Explanation Delete Deletes previously entered character Back Return to the previous screen Exit Exit the microbrowser to the appropri...

Page 124: ...he handset to enter an additional number example 72 forwarding number hang up 72 another forwarding number hang up To set Conditional Handset forwarding No Answer using star codes 1 Lift the handset from the phone 2 Dial 62 forwarding number When your phone is not answered it will forward to the configured number s Multiple handset forwarding conditions may be enabled for your phone To enter addit...

Page 125: ...ser home page 3 Select Forwarding 4 Select Clear forwarding This page handles the following events 5 The phone clears all of the handset forwarding settings that are applied to the phone Note This only clears the handset forwarding settings applied to the phone Administrator configured or system level forwarding settings are not deleted To clear Handset forwarding using star codes 1 Lift the hands...

Page 126: ...the Start Recording Call item invokes the Start Recording page This screen handles the following events STOP R E CO RD ING CA LL Selecting the Stop Recording Call item invokes the Stop Recording page This screen handles the following events Soft Key Features Explanation Back Return to the microbrowser home page OK Exit the microbrowser to the appropriate call status screen Hard Key Features Explan...

Page 127: ...erence calls cannot be supervised When you select Supervise one of the following occurs If you do not have Supervise privileges the following error is shown If you have Supervise privileges the Supervise page from the web server is shown listing the address groups available to the user The Select Address Group page handles the following events Hard Key Features Explanation 4 way scroll BACK key Re...

Page 128: ...rvise privileges no operation ENTER key Opens the Address Group Detail screen If you do not have Supervise privileges return to the appropriate call control screen Soft Key Features Explanation d Move to previous menu item does not show if first menu item is selected b Move to next menu item does not show if last menu item is selected Exit Exit the microbrowser to the appropriate call status scree...

Page 129: ... screen If speaker is ON activate handset and keep focus on current screen Headset active behavior Turn Speaker ON and keep focus on current screen Soft Key Features Explanation Record Toggles call recording If not currently recording starts recording If currently recording stops recording Barge record Audio is recorded from both participants in the call and from your phone line Monitor record Aud...

Page 130: ...may have a soft key 2 Press the Home soft key or wait 2 seconds to connect to the microbrowser home page 3 Select Call History Selecting the View System Call History item invokes the Call History page The Call Log page handles the following events Off Hook handset If speaker is ON turn speaker OFF move audio to handset and keep focus on current screen If headset is active move audio to handset and...

Page 131: ...ect Conferences 4 Use the up and down cursor pad keys to browse the conference bridges on the system The List Conferences page handles the following events Hard Key Features Explanation 4 way scroll BACK key Redial key Return to microbrowser home page 4 way scroll FORWARD key Directory key Dial the highlighted number 4 way scroll UP key Volume UP Key Move to previous entry 4 way scroll DOWN key Vo...

Page 132: ...4 way scroll UP key Volume UP Key Move to previous menu item 4 way scroll DOWN key Volume DOWN Key Move to next menu item ENTER key Opens the Conference Bridge details page Soft Key Features Explanation Refresh Refresh the conference status information Back Return to the previous screen Exit Exit the microbrowser and return to the appropriate call status screen Join Dial the conference bridge addr...

Page 133: ...ry Note that the 3C System Directory is different than the Personal Directory maintained by the phone To Search the 3C System Directory 1 Press the Feature key some models may have a soft key 2 Press the Home softkey or wait 2 seconds to connect to the microbrowser home page 3 Select Search 4 Enter your search string and press the OK soft key The Search Directory search string can be a name or a n...

Page 134: ... Search Directory page handles the following events Lowercase characters 1 2 3 4 5 6 7 8 9 0 a d g j m p t w Space b e h k n q u x 0 c f i l o r v y 1 2 3 4 5 6 s 8 z 7 9 _ Numeric characters 1 2 3 4 5 6 7 8 9 0 Soft Key Features Explanation Delete Deletes previously entered character Back Return to the Home page Exit Exit the microbrowser to the appropriate call status screen OK Sends contents of...

Page 135: ...e character and numeric entry modes 4 way scroll BACK key Redial key Remain on existing screen move cursor to left 4 way scroll FORWARD key Directory key Remain on existing screen move cursor to right 4 way scroll UP key Volume UP Key No operation 4 way scroll DOWN key Volume DOWN Key No operation ENTER key Sends contents of search string field to the Web Server Soft Key Features Explanation Back ...

Page 136: ...ive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Send To Voice Mail Key Park Extension Key DND Key Call Forward Key Call Back Key Transfer Key Shortcut keys to access microbrowser web pages from the 3C System Web Server Hot Desk Login Logoff Record Call Monitor Supervise Call Handset Call Forwarding List Conferences Search Directory Call Logs ENHANCED PROGRAMMABLE KE Y SUP PORT BY P H O...

Page 137: ... functions require a display Monitor Transfer Supervise List Conferences Search Directory Call Logs ITL 6DE None Full DT730 ITL 12D 8LK modules Full ITL 24D 8LK modules Full ITL 32D 8LK L Factory installed Full ITL 8LDa None Full DT730G ITL 12CG 8LK modules Partial Speed Dial Key User defined Speed Dial Keys Context Sensitive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Send To Voice Ma...

Page 138: ...Speed Dial Key User defined Speed Dial Keys Context Sensitive Enhanced BLF Key Call Call Back Transfer Pickup Monitor Send To Voice Mail Key Park Extension Key DND Key Call Forward Key Hot Desk Login Logoff Record Call Monitor Supervise Call Handset Call Forwarding DT920 DT920S ITK 6DGS ITK 32LCGS Partial Speed Dial Key User defined Speed Dial Keys Context Sensitive Enhanced BLF Key Call Call Back...

Page 139: ...rm a transfer of the connected call or held call that is in focus to the Subscribed Address A Transfer operation on a non connected call or held call that is not in focus has no operation Call Back Call Back functionality allows the phone user to set call back on a Subscribed Address When that address becomes idle the phone notifies the user by providing visual and audible indications through the ...

Page 140: ...member then use your headset or the phone s speaker to continue the call on your phone To use your phone handset for the call Pick up your phone handset then press the key for the workgroup member to pick up the call To transfer a call to a member of your workgroup While you are connected to a call press the key for the workgroup member to transfer your call to that workgroup member Your current c...

Page 141: ...held call to that workgroup member Note If you actually want to place an attended consult transfer call rather than a Blind transfer call press the Transfer key on your phoneset Once an attended consult transfer is started use the Transfer key on the phoneset to complete the transfer Note The DT900S series phone uses a Transfer soft key Figure 8 2 Transfer Key If the user has a call on hold you wi...

Page 142: ...d consult transfer is started use the Transfer key on the phoneset to complete the transfer Note The DT900S series phone uses a Transfer soft key Figure 8 3 Transfer Key Non idle call states If the other workgroup member s line is currently connected to another call you will also have the option to monitor the current call for that user if you have Supervise privileges If the other workgroup membe...

Page 143: ...cord your current call Press the Record key A recording of your current call starts To stop the recording a call Press the Record key The call recording will stop CA LL R E CO RD ING IND I CA TION If call recording indication is enabled for your account the phone indicates call recording status If call recording indication is enabled a call recording icon is shown in the call control home screen T...

Page 144: ...en you exit this screen Note Due to system polling it may take up to 5 minutes before your name and extension are shown on the phone after you log in To log out of your Hot Desk session 1 While you are in a Hot Desk session press the Hot Desk Key You are logged out off the phone and the following screen is shown 2 Press OK to exit the screen The LED on the Hot Desk key turns off when you exit this...

Page 145: ...upported If you use a Speed Dial key or navigate to a Personal or Corporate directory entry it overrides Trunk dialing and the call is placed as a normal outbound call to the configured number DND KEY The DND key can be used to enable and disable Do Not Disturb on your phone If configured for your system it can also serve as an indicator of DND status on the system The key will reflect the DND sta...

Page 146: ...rding features HANDSE T FORWARDING KEY Note See Handset Forwarding on page 8 100 for information on configuring the Handset Forwarding options on your phone The Forwarding key can be used to enable and disable the Handset Forwarding settings from your phone for users who do not use a supported client application to manage their forwarding settings It can also be used to monitor the Handset Forward...

Page 147: ...the LED for the Forwarding key is red press the Forwarding key The Handset Call Forwarding page from the phone microbrowser is opened 2 Select Clear forwarding The phone clears your handset forwarding settings Note When Forwarding is disabled the phone may continue to play the stutter dial tone if configured on your system depending on the state of Message Waiting Indicator MWI and Call Forwarding...

Page 148: ...E N H A N C E D P R O G R AM M A B L E K E Y S 8 128 DT900 DT900S Series Phone User Guide ...

Page 149: ...ollowing symbols represent the phone s directional cursor pad and key pad D T P H O N E D I S P L A Y The Up and Down softkeys on the phone indicate to the user when there are more options than displayed on the LCD screen Note The softkeys are buttons that change function depending on the situation Each softkey s current function is displayed on the LCD screen above the button on the phone User ac...

Page 150: ...ry The number also cannot be dialed using the Recall key on the phone Each digit after the star code appears on the display for 2 seconds before it is changed to an x to allow time to verify the dialed digit Note PIN code masking is not used when entered Speed Dial Keys or Personal Directory entries U S E R P O R T A B I L I T Y A ND T HE C AL L HI S T O RY If User Portability is enabled on your s...

Page 151: ...l History using the Cursor Pad 1 Press the Directory key right cursor pad key Figure 9 3 Directory Key on the Cursor Pad 2 Select 2 Call History CALL HISTORY AND PERSONAL DIRECTORY ENTRIES When the phone receives a call it will search the Personal Directory for the calling party number If a matching entry is found the phone will display the name specified in the entry in the Call History Note Call...

Page 152: ...ss the Exit softkey to return to the Call History menu After viewing your Call History the View Missed Calls message and missed calls icon are removed from the main LCD screen and if enabled for missed call indication the Call Indicator Lamp is cleared RE C E I V E D C AL L S To view Received Calls 1 Press the Menu key 2 Select 2 Call History 3 Select 2 Received Calls 4 Use the cursor pad or the U...

Page 153: ... Menu key 2 Select 2 Call History 3 Select either 1 Missed Calls 2 Received Calls or 3 Placed Calls to view a call history list 4 Use the cursor pad or the Up and Down softkeys to scroll to the number you want to call 5 Press the Options softkey or press Enter b on the cursor pad 6 Select 1 Dial 7 If prompted press the OK softkey You can also use the Delete softkey and cursor pad to enter a differ...

Page 154: ...e the right and left cursor pad keys Note Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field 2 Number Up to 24 characters may be entered for the number Only digits and may be entered To move the cursor position in the LCD screen use the right and left cursor pad keys You can also press the Delete softkey to...

Page 155: ...one When a call is ringing on the monitored terminal play a soft ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your system administrator to determine if Soft Ring is available on your system If you have Visual Monitor Settings for an entry in the Directory that also has an assigned Speed Dial the presence Available Busy or Offline of the line is shown in ...

Page 156: ...TE CA LL HISTO RY IN FOR MAT ION Note Call History information is not saved permanently on the phone it is only stored on your phone until the phone restarts All previous Call History information is deleted when you restart your phone If your system is configured for User Portability Call History information is not stored on the phone it is downloaded from and saved to the network You can still us...

Page 157: ... 3 Delete Placed Calls The call information is deleted from the call history 5 Press Enter b on the cursor pad or the OK softkey to return to the Call History menu or press the Exit key to return to the main phone screen To delete all Call History information 1 Press the Menu key 2 Select 2 Call History 3 Select 4 Delete 4 Select 4 Delete All Calls All information for the Missed Outgoing and Incom...

Page 158: ...orporate Directory Select 2 Corporate Directory To access the Personal Directory 1 Do one of the following Using the Menu Key System Without Corporate Directory a Press the Menu key b Select 1 Personal Directory Using the Menu Key System With Corporate Directory a Press the Menu key b Select 1 Directory c Select 1 Personal Directory Up Move the highlighted area one line up the screen Down Move the...

Page 159: ... phone screen To view a specific Personal Directory entry 1 While in the Personal Directory scroll to the entry you want to view and do one of the following Press Enter b on the cursor pad Or Press the More softkey twice and then the Detail softkey to view the details for that entry This displays the name and number for the entry along with the Speed Dial and Monitor settings Press the Exit softke...

Page 160: ... won t recognize the incoming phone number as an exact match to the Personal Directory S E A R C H IN G F OR A N E N T RY IN TH E P ERS ON AL DIRECTORY To search the Personal Directory 1 Press the Menu key or cursor pad to access the Personal Directory 2 Press the Search softkey 3 Use the telephone keypad to enter the appropriate characters to search the personal directory then press the Search so...

Page 161: ...r b on the cursor pad The number will be dialed exactly as it is entered in the Personal Directory If you are dialing an outside number you may need to enter an outside access code before the call can be dialed successfully If you hear a fast busy signal after trying to dial the number directly you may need to edit the number before dialing so you can add the outside access code to the number To e...

Page 162: ...character entered or press the Cancel softkey to return to the previous screen To switch between first letter uppercase all uppercase all lowercase and numbers for keypad entry press the key on the keypad To add a space to an entry press To enter special characters press the 1 key For a list of special characters see Speed Dial and Personal Directory Character Sets in your phone s User Guide To mo...

Page 163: ...shown visually using the LED on the Speed Dial Key when a Speed Dial is assigned to the entry and a Presence icon is shown in the Personal Directory and on the DESI Less display of the phone 3 Visual and Soft Ring Presence state is shown visually using the LED on the Speed Dial Key when a Speed Dial is assigned to the entry and a Presence icon is shown in the Personal Directory and on the DESI Les...

Page 164: ...ent LED behavior for different presence states You can also press the Cancel softkey to return to the previous screen BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C system Busy Type Status Programmable Key LED Line Key Registered LED is not lit Unregistered LED is not lit Speed Dial Key No Monitoring Not Availabl...

Page 165: ...Press the OK softkey then select 3 Speed Dial and press the More softkey and then the Edit softkey to edit the Speed Dial number before trying to save the entry again To edit a Personal Directory entry 1 Press the Menu key or cursor pad to access the Personal Directory 2 Use the Up and Down softkeys or the d Up b Down keys on the cursor pad to scroll to the entry you want to edit 3 Press the More ...

Page 166: ...d may be entered To move the cursor position in the LCD screen use the right and left cursor pad keys You can also press the Delete softkey to delete the last character entered or press the Cancel softkey to return to the previous screen Note Fewer than 24 characters may be displayed depending upon the contents of the this field since a proportional font is used to display the field b Press Enter ...

Page 167: ... the phone 3 Visual and Soft Ring Presence state is shown visually using the LED on the Speed Dial Key when a Speed Dial is assigned to the entry and a Presence icon is shown in the Personal Directory and on the DESI Less display of the phone When a call is ringing on the monitored terminal play a soft ring tone Note Option 3 Visual and Soft Ring is only valid for SIP Net platforms Contact your sy...

Page 168: ...ent names are allowed and multiple entries with the same name and different numbers are allowed Multiple entries with the same name and same number are not allowed An error is displayed if you create an entry with the same name and same number as an existing entry If the Speed Dial number for a new Personal Directory entry is already used for another entry you will see an error when you try to sav...

Page 169: ...the entry it is also deleted 5 Press Enter b on the cursor pad or the OK softkey to return to the Personal Directory Note For Personal Directory entries that are set as read only by your system administrator an error is displayed and the entry is not deleted To remove Personal Directory entry information but keep Speed Dial Key information Note For more information on Speed Dial Keys see the appro...

Page 170: ...orate Directory 2 Enter your search criteria and press the OK softkey To edit your search criteria use the c Left a Right keys on the cursor pad and the Delete softkey To cancel the search press the Back softkey to return to the Directory menu or the Exit softkey to exit to the main call screen 3 Use the Up and Down softkeys or the d Up b Down keys on the cursor pad to scroll through the Corporate...

Page 171: ...an entry in the Directory that also has an assigned Speed Dial the presence Available Busy or Offline of the line is shown in the Directory Table 9 8 Monitor Presence Icons Type Status Icon Line Key Registered Unregistered Speed Dial Key No Monitoring Not Available BLF Idle Ringing SIP Net Ringing 3C system Subscription Failed Online 3C system Phone is Online On the Phone Phone is in use Held 3C s...

Page 172: ...C A L L H I S TO RY A N D D I R E C TO R I E S The Corporate Directory 9 152 DT900 DT900S Series Phone User Guide ...

Page 173: ...K 32TCGS use a different option for User Settings than all of the other models documented in this manual that use Option 3 for User Settings The ITK 8TCGX and ITK 32TCGS phone models use 1 User Settings To access User Settings on the ITK 8TCGX and ITK 32TCGS 1 Press the Menu key 2 Select the Multi settings icon Figure 10 1 Multi settings icon 3 Press the Settings icon Figure 10 2 Settings icon 4 S...

Page 174: ...the phone B L U E T O O T H S E T T I N G S Use the Status menu on the phone to view the Bluetooth settings when a Bluetooth headset is paired to the phone To access Bluetooth settings on the DT930 ITK 8TCGX and the DT930S ITK 32TCGS 1 Select the Multi settings icon Figure 10 5 Multi settings icon 2 Select the Settings icon Figure 10 6 Settings icon 3 Select 1 User Settings 4 Select 9 Bluetooth Th...

Page 175: ...tem 4 way scroll BACK key Redial key Return to Network Settings menu 4 way scroll FORWARD key Directory key Select highlighted menu item 4 way scroll UP key Volume UP key Move to previous menu item 4 way scroll DOWN key Volume DOWN key Move to next menu item ENTER key Select the highlighted menu item Menu items Description Enabled Disabled Enable Disable Module Information Pairing Inquiry Select t...

Page 176: ...B L U E TOO T H S U P P O R T 10 156 DT900 DT900S Series Phone User Guide ...

Page 177: ... can use the Help key to view information about the softkeys that are displayed on your phone 1 Press the Help key 2 Press the softkey for which you want to see Help information 3 You can use the Up and Down softkeys or the dUp b Down keys on the cursor pad to scroll through the help information if needed 4 Press the Exit softkey to return to the previous screen Note Help screens may not be availa...

Page 178: ...t the function of your phone 4 If you cannot make outside calls contact your system administrator to verify that there is not a problem with outside telephone service 5 Verify that the phone is receiving power a If the phone is plugged into a PoE Power Over Ethernet jack check that the network connector is firmly plugged into the jack If possible try plugging your phone into another PoE jack on yo...

Page 179: ...ing Manually log on to the phone to access the Admin Settings options and set the IP addresses such as the IP Address Subnet Mask Default Gateway DNS Boot Server Address SNTP Server Address and Syslog Server Address in the Network Settings to 0 0 0 0 This will reset the values on the phone to use the default values as specified by DHCP or in the configuration files on the network Perform a Data Cl...

Page 180: ...nd the network jack 2 If possible try plugging your phone into another PoE jack on your network 3 The problem may be with the network cord Try a new network cord 4 If you are still having problems with your phone contact your system administrator C A L L I N G If your phone has an LCD display check that your phone is recognized as registered on the network Your phone must be registered on the netw...

Page 181: ...the cursor pad to restart the phone Note If you cannot restart the phone using the Menus unplug the phone from power and the network for ten seconds then reconnect the telephone to your network and power to perform a restart 4 If you are still having problems with your phone contact your system administrator The phone cannot make any external calls 1 In your network requires and outside access cod...

Page 182: ...he Settings icon Figure 11 8 Settings icon 4 Select 1 User Settings Telephone numbers from the Personal Directory or Call History are not dialing correctly The Dial Preference settings on your phone determine whether or not the phone dials numbers directly from the Personal Directory or Call History or if you are allowed to edit the numbers before they are dialed If you are trying to dial from the...

Page 183: ...e key to disable DND If you use any client applications verify that you do not have DND set from any application To disable DND using star codes dial 79 from the phone 4 Restart the phone a Press the Menu key b Select 5 Reboot c Press the OK softkey or b Enter key on the cursor pad to restart the phone Note If you cannot restart the phone using the Menus unplug the phone from power and the network...

Page 184: ...he telephone to your network and power to perform a restart I want to enter specific characters or letters in Speed Dials and Personal Directory Entries By default when you enter the Name section when entering information for a Speed Dial or Personal Directory entry the telephone keypad is in uppercase mode You can switch between upper and lower case character sets by pressing the key The phone di...

Page 185: ...tem administrator Contact your system administrator to determine which features are available for your system 3 Restart the phone a Press the Menu key b Select 5 Reboot c Press the OK softkey or b Enter key on the cursor pad to restart the phone Note If you cannot restart the phone using the Menus unplug the phone from power and the network for ten seconds then reconnect the telephone to your netw...

Page 186: ...he default language on the phone is English The Call History information on my phone is gone Call History information Missed Received and Placed Calls is deleted when the phone is restarted If you did not reboot your phone your phone may have been restarted by your system administrator to update the phone firmware or implement other system changes The name shown on the LCD of my phone is wrong The...

Page 187: ...eadset is enabled for your phone a Press the Menu key b Select 3 User Settings c Select 3 Headset d Select 1 Enable Disable e Select 2 Enable and press the OK softkey or b Enter key on the cursor pad 5 Try the telephone handset to verify if the problem is with the headset If you can hear audio through the telephone handset try another known working headset with the phone 6 If you are still having ...

Page 188: ...A U D I O 11 168 DT900 DT900S Series Phone User Guide ...

Page 189: ...k up c Press the Pickup softkey d You will connect to the call To answer a call from a Pickup Zone a Press the Zone softkey b Enter the zone number from which you want to pick up the call c Press the Pickup softkey d You will connect to the call To answer a call from your Pickup Group a Press the Group softkey b You will connect to the call To exit the Pickup options a Press the Cancel softkey a Y...

Page 190: ...g a blind transfer the star code to block a caller ID 67 cannot be part of the specified blind transfer address Such an attempt results in a failed blind transfer This is the case for blind transfers via star code i e 96 671000 or blind transfers via a SIP station where the blind transfer target address starts with 67 Call detail information sent to call detail record 75 Password client assigned a...

Page 191: ...er ID Blocking 67 number 67 number To block the caller ID for a call a user dials from a station device the 67 code before dialing any intended address for the call Applies on a per call basis and the caller ID con tinues to be blocked for the lifetime of that call even when the call is transferred parked picked up conferenced etc The feature automatically turns off when the call is completed Syst...

Page 192: ... on which to park the call Do Not Disturb Activation 78 78 Activates Do Not Disturb for all calls bound to this extension When Do Not Disturb is activated the station is not alerted to any calls Forwarding and or Coverage behaves as usual Note A triple tone confirms activation of DND on analog phones A single ring tone confirms activation of DND on SIP phones Note Supported SIP phones may play an ...

Page 193: ...ber of the park zone as announced by operator Hold 8 the number of the park zone as announced by operator dial Places a call into a park zone or an address area where calls can be retrieved from any telephone on a phone system Pickup 93 extension 93 extension Retrieves a ringing call or an on hold call at the entered extension Note The system admin can disallow Directed Pickup 93 to all users Tran...

Page 194: ...A 174 DT900 DT900S Series Phone User Guide ...

Page 195: ...Activation and Status Monitoring can be done for the following functions Follow me Automatic Ring Back Call Forwarding on Busy Extension Night Extension absence presence Executive Secretary absence presence Group absence presence Don t disturb Call Pickup Pressing the key activates the function The corresponding LED is switched ON Pressing the key once more de activates the function The LED is swi...

Page 196: ...n the system they can log on to any terminal that is enabled for Desk Sharing and their User Profile settings are applied to the phone To log on to a Desk Sharing Terminal Use the method for your system to log on to the terminal For SIP Net systems 1 Dial the Activate DNR prefix e g 91 plus your phone number For example a user with the configured number of 1234 would dial 911234 2 After the Confir...

Page 197: ...234 2 After the Confirmation Tone is given end the call You should now be logged off to the terminal and the terminal should display the default terminal name and number All User Settings Personal Directory Speed Dial key settings and Call History information should return to the values for the phoneset terminal ...

Page 198: ...B 178 DT900 DT900S Series Phone User Guide ...

Page 199: ...OSS html Customers shall use the software embedded in DT900S pursuant to the terms and conditions of software license agreement of the UNIVERGE 3C and SIP Net communication server SLA The software contains certain third party open source software components which are provided under the terms and conditions designated at https mind bcom nec co jp customernet soft license DT900S_OSS_V5000 html The t...

Page 200: ... BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft...

Page 201: ... the following disclaimer in the documentation and or other materials provided with the distribution THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION INC AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE F...

Page 202: ...ODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AUDIO CODING LICENS ES For audio coding this product uses ITU T G 722 1 and ITU T G 722 1 Annex C license...

Page 203: ... T wall socket by means of the cable that comes with the product After network power has been applied the terminal will start operating DECLARATION OF CONFORMITY ČE S K Y NEC Enterprise Solutions tímto prohlašuje že tento DT700 DT800 je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999 5 ES http www nec enterprise com Support Declaration of Conformity DA N S K Under...

Page 204: ...olutions ΗΛΩΝΕΙ ΟΤΙ DT700 DT800 ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩ ΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΙΑΤΑΞΕΙΣ ΤΗΣ Ο ΗΓΙΑΣ 1999 5 ΕΚ http www nec enterprise com Support Declaration of Conformity FR AN ÇA IS Par la présente NEC Enterprise Solutions déclare que l appareil DT700 DT800 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE http www nec e...

Page 205: ... E R LAN DS Hierbij verklaart NEC Enterprise Solutions dat het toestel DT700 DT800 in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999 5 EG http www nec enterprise com Support Declaration of Conformity NO RSK NEC Enterprise Solutions erklærer herved at utstyret DT700 DT800 er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999...

Page 206: ... U N T R I E S I N T H E E U R O P E A N U N I O N The symbol depicted here has been affixed to your product in order to inform you that electrical and electronic products should not be disposed of as municipal waste Electrical and electronic products including the cables plugs and accessories should be disposed of separately in order to allow proper treatment recovery and recycling These products...

Page 207: ...rate Beseitigung hat entscheidende Vorteile Bestimmte Materialien werden wiederverwendet und die Verbreitung von ungewünschten Stoffen in der gewöhnlichen Abfallbeseitigung kann verhindert werden Damit wird ein Beitrag zum Schutz der allgemeinen Gesundheit und Umwelt geleistet Bitte beachten Sie dass das illegale Beseitigen von elektrischen und elektronischen Geräten im normalen Hausmüll eine Stra...

Page 208: ...n kontraktlige overenskomst din virksomhed har tegnet i forbindelse med erhvervelse af disse produkter På www nec unified com weee findes information om separat bortskaffelse og miljømæssig fornuftig genbrug FOR LA ND E UD ENFO R D E N EU RO PÆISKE U NIO N Bortskaffelse af elektriske og elektroniske produkter i lande udenfor den Europæiske Union skal ske i overensstemmelse med lokale regulativer H...

Page 209: ...troniques Les produits électriques et électroniques incluant les câbles fiches et autres accessoires devraient être jetés séparément afin de permettre son propre traitement récupération et recyclage Ces produits seront emporté vers un établissement désigné qui dispose des meilleures techniques pour le traitement récupération et le recyclage Le tri des déchêts a des avantages significatifs les maté...

Page 210: ...riferimento al vostro fornitore o agli accordi contrattuali che la vostra azienda ha stipulato durante l acquisto di tali prodotti Sul sito www nec unified com weee potete trovare tutte le informazioni necessarie sulla raccolta differenziata ed il sano riciclo ambientale P E R L E N A Z IO N I F U O RI DALL UNIONE EUROPEA Disposizioni riguardanti materiale elettrico ed elettronico nelle nazioni al...

Page 211: ... devem ser separados do lixo normal para permitir o seu tratamento adequado recuperação e reciclagem Estes produtos devem ser enviados para instalações especiais para serem tratados da melhor maneira possivel e recuperados e reciclados com as técnicas disponíveis A eliminação por triagem tem vantagens significativas evita a dispersão de substancias não desejadas no fluxo de lixo municipal contribu...

Page 212: ... den kommunala avfallshanteringen och som ett resultat av detta bidrar sopsortering till att skydda människors hälsa och miljön Notera att olaglig avfallshantering via den allmänna kommunala avfallshanteringen kan innebära utdömande av böter För att underlätta sopsortering och miljövänlig återvinning har åtgärder vidtagits för lokal insamling och återvinning I de fall era elektriska eller elektron...

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