Section 3: Features
Product Description
127
3
After they record their Personal Greeting, the extension user chooses the condition that will activate
Personal Greeting. Personal Greeting will activate for:
●
Calls to the extension when it is busy or not answered
●
All calls immediately
●
Calls to the extension that are unanswered
The extension user then selects the destination for their calls. The choices are:
●
A co-worker’s extension
●
Personal Greeting only (without forwarding)
●
The extension user’s own subscriber mailbox (if Voice Mail (DSP) is installed)
●
Off-Premise via Common Abbreviated Dialing
In addition, the user can have Personal Greeting activate automatically for all calls, just CO (trunk)
calls or just Intercom calls. When the user implements Personal Greeting for all calls, the system
plays the greeting and reroutes:
●
Calls transferred from the Automated Attendant (OPA)
●
DISA calls ringing the extension
●
DID calls ringing the extension
●
Direct Inward Lines (DILs) ringing the extension
●
Intercom calls
With Personal Greeting for only CO (trunk) calls, the system reroutes all of the calls listed above
except Intercom calls.
Personal Greetings are not battery backed up. If there is a commercial power failure or if the system
resets, any recorded Personal Greetings are lost.
Park and Page
When an extension user is away from their phone, Park and Page can let them know when they have
a call waiting to be answered. To enable Park and Page, the user records a Personal Greeting along
with an additional Paging announcement. Park and Page will then answer an incoming call and play
the Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the
system broadcasts the prerecorded Paging announcement. When the extension user hears the Page,
they can go to any telephone and use Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am auto-
matically paged.”
The prerecorded Paging announcement could say:
“John Smith, you have a call waiting on your line.”
Unique Personal Greeting Conditions
If a call comes into the extension when there are no VRS ports available to play the Per-
sonal Greeting, the system forwards the call without playing the recorded message to
the caller.
If an extension has Personal Greeting (RNA) enabled, Intercom calls that voice
announce are not subject to Personal Greeting rerouting.
Personal Greeting does not reroute normal Ring Group calls. Calls transferred from a
co-worker or Voice Mail route to the forwarding destination without listening to the Per-
sonal Greeting.
