Section 3: Features
Product Description
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If the covered extension is busy and they receive a second call, the covering extension’s Call Cover-
age key will flash. The user just presses the flashing key to pick up the call.
The Call Coverage keys follow the extension’s Do Not Disturb and Off-Hook Signaling program-
ming. These keys do not, however, indicate the lamping for extensions in DND. If this is required, a
Hotline key can be used instead.
Place and Receive Calls on Call Coverage/Multiple Directory Number Keys
Multiple Directory Number keys/Call Coverage keys can be used three separate ways, depending
on how the key is defined in Program 15-02-21.
●
a DSS key to the extension and for receiving incoming calls
●
answering incoming calls with the ability to place outgoing ICM or CO calls
OR
●
just for receiving incoming calls
A keyset can have Multiple Directory Number/Call Coverage keys for many different extensions
and virtual extensions. In addition, co-workers can share the same Multiple Directory Numbers.
For example, everyone in the Service Department could have a key for the Sales Department’s vir-
tual extension.
Auto Off-Hook Answer and Ringing Line Preference for Call Coverage Keys
An extension’s Call Coverage Keys can be programmed to allow the user to simply pick up the
handset to answer a ringing call. So as not to interfere with ringing trunk or Intercom calls, the sys-
tem automatically assigns Call Coverage Key ringing with the lowest answering priority. If multi-
ple Call Coverage Keys are ringing, answering priority is set first by the assigned ring pattern and
then by the key position.
Virtual Extension vs. Ring Groups
As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be cre-
ated which will allow you to direct more than one call to the extension. The system will allow up to
10 calls to be queued. When you program a Call Coverage Key for that extension to ring, the next
call can then be answered.
This could allow a voice mail caller to dial the virtual extension and have all the extensions with the
same virtual extension key ring. The system can be programmed as follows:
●
Program 11-04, 15-01-01: Assign a virtual extension number and name (example: virtual
port 1, extension 5400, Sales).
●
Program 15-07: Assign a Call Coverage key (*03) to an extension for the virtual extension
number assigned.
The end user can then simply transfer the call to the virtual extension number (example: 5400). The
call is in placed in queue and will be answered in turn as soon as the extension is available.
