Section 3: Features
122
Product Description
Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls. For exam-
ple, if your system has outbound WATS lines, OCC lines and DDD lines, program the trunk group
to route to the WATS lines first.
Trunk Queuing/Camp On
Description
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk
group to become free. The system recalls the queued extension as soon as the trunk is available.
The user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when
the call can go through. If the extension user does not answer the Trunk Queuing ring, the system
cancels the queue request.
With Trunk Camp On, an extension user can queue (wait in line) off hook for a busy trunk or trunk
group to become free. The caller connects to the trunk when the trunk becomes free. As with Trunk
Queuing, the user does not have to manually retry the trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk or trunk
group. When a trunk becomes free, the system connects the extensions in the order that the requests
were left.
Universal Answer
Please refer to
Central Office Calls, Answering (page 45)
for information on this
feature.
Priority
Type of Trunk
1
WATS
2
OCC
3
DDD
Aspire
•
Available
