Section 3: Features
Product Description
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3
Call Waiting / Camp On
Description
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without
hanging up. When the user Camps-On, the system signals the busy extension with two beeps indi-
cating the waiting call. The call goes through when the busy extension becomes free. Call Waiting
helps busy extension users know when they have additional waiting calls. It also lets callers wait in
line for a busy extension without being forgotten.
Callback
Description
When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for
a return call. The user does not have to repeatedly call the unanswered extension back, hoping to
find it idle.
The system processes Callback requests as follows:
1.
Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the mean time.
2.
When extension B becomes idle, the system rings extension A. This is the Callback ring.
3.
Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
If caller A doesn’t answer the Callback ring, the system cancels the Callback.
4.
As soon as caller B answers, the system sets up an Intercom call between A and B.
Callback Automatic Answer determines how an extension user answers the Callback ring. When
Callback Automatic Answer is enabled, a user answers the Callback ring when they lift the handset.
When Callback Automatic Answer is disabled, the user must press the ringing line appearance to
answer the Callback ring.
Aspire
•
Available
Aspire
•
Available
