Section 3: Features
120
Product Description
Transfer
Description
Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any
other extension in the system. With Transfer, any extension user can quickly send a call to the
desired co-worker. A call a user transfers automatically recalls if not picked up at the destination
extension. This assures that users do not lose or inadvertently abandon their transfers. While a
transferred call is ringing an extension the system can optionally play ringback tone or Music on
Hold to the caller.
The system allows the following types of transfers:
●
Screened Transfer
The transferring user announces the call to the destination before hanging up
●
Unscreened Transfer
The transferring party extends the call without an announcement.
●
Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an extension.
●
Transfer Without Holding
A user presses a busy line key and waits for the call to complete. The system automatically
sends them the call when the internal caller hangs up.
Automatic On-Hook Transfer Operation
With Automatic On-Hook Transfer, a Transfer goes through as soon as the transferring user hangs
up. For example, extension 304 can answer a trunk, press HOLD, dial 305 and hang up. The system
extends the call to extension 305. Without Automatic On-Hook Transfer, the call would stay on
Hold at extension 304 when the user hangs up. To extend the call, the user at extension 304 would
have to press CONF or a Transfer function key before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However,
users have to be more aware of how they handle their calls on Hold. Without Automatic On-Hook
Transfer, extending a call becomes a two-step operation - but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that will allow you to prevent a Transferred call from
recalling the originating extension if the call is not answered.
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