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5330e/5340e IP Phones – User Guide

Tag Call

Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using
the tag, your system administrator or Telephone Company can identify the source of the call
and provide this information to appropriate personnel or authorities.

CAUTION: Tagging a non-malicious call may result in fines or other penalties.

To tag a malicious call:

1. Press the programmed

Tag Call

key while the call is in progress. For information on how

to program keys, see

Programming Features On Your Keys

-OR-

Press

(

TRANS/CONF

).

2. Dial the appropriate feature access code.

If the call was successfully tagged,

Thank You

is shown on the display; otherwise,

Not

Allowed

is displayed.

Note

: Tag Call can be used on active two-party calls only. Calls on hold and conference

calls cannot be tagged.

Trunk Flash

The Trunk Flash feature allows you to access Centrex features (if available) while you are
talking on an outside call.

To flash a trunk while talking on an outside call:

1. Press the key you have programmed to

Flash

.

Note

: You can program a key to single flash or double flash.

2. Wait for dial tone.

3. Dial the Centrex feature access code.

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Summary of Contents for MiVoice 5340e

Page 1: ... 1 5330e and 5340e IP Phone User Guide MITEL Communications Director ...

Page 2: ...ARKS Mitel and Speak Ease are trademarks of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5330e and 5340e IP Phones User Guide August 2011 58013708 Trademark of Mitel Networks Corporation Copyright 2011 Mitel Networks Corporatio...

Page 3: ...tarted with Your Phone 6 5340e and 5330e IP Phone Default Window and Keys 7 ABOUT YOUR PHONE APPLICATIONS 8 Using the Settings Application 9 Using the Call History Application 9 View Call Log Details 10 Review Call Log Icons 10 Delete Logs 11 Getting Help 11 Tips for Setting up Your Phone 11 CUSTOMIZING YOUR PHONE 12 Using the Dial Pad to Enter Information 12 Using the On Screen Keyboard to Enter ...

Page 4: ...le for programming on programmable keys 20 Program Feature Keys Using the Settings Application 21 Clear Programming from a Key 22 SETTING UP YOUR CONTACT LIST 5340E ONLY 23 Adding Names to Your Contact List 23 Editing Information in Your Contact List 23 MAKING AND ANSWERING CALLS 24 Dial from your People Application 5340e IP Phone only 24 Phone Book 24 Answer a Call 25 End a Call 25 Redial 25 Redi...

Page 5: ...d Remote Retrieve 35 Callback 35 Call Forward Remote I m Here 35 Call Forward End Chaining 36 Call Forward Forced 36 Call Forward Override 37 Call Park 37 Call Pickup 38 Campon 38 Direct Paging 39 Direct Paging Handsfree Answerback Enabled 39 Direct Paging Handsfree Answerback Disabled 40 Direct Voice Call 41 Do Not Disturb 41 Emergency Calls 42 Float Keys 5340e IP Phone 43 Programming Float Keys ...

Page 6: ...cel Callback 53 Messaging Cancel All Callbacks 53 Music 53 Night Answer 53 Override Intrude 54 Paging 54 Phone Lock 54 User PIN 55 Record a Call 56 Reminder 56 Speak Ease 57 Speed Call 57 Tag Call 58 Trunk Flash 58 VISUAL VOICE MAIL 5340E IP PHONE ONLY 59 Set Up your Mailbox 59 Enable Visual Voice Mail 59 Opening the Visual Voice Mail Application 59 Log Into Your Mailbox From Your Own Extension 59...

Page 7: ...e the Conference Unit in Presentation Mode 67 Exit the Conference Controller 68 Mute the Conference Unit 68 USING THE LINE INTERFACE MODULE 69 Making and Answering Calls Using the Analog key 69 Making and Answering Calls Using the Failover Mode 70 USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES 71 Elements of Your Cordless Module and Accessories 72 Handset Headset Combinations 73 Pairing...

Page 8: ... HEADSET 80 Answer a Call 80 Hang Up 81 Dialing Auto Dial Disabled 81 Dialing Auto Dial Enabled 81 Headset Alerting Tones and LEDs 81 USING A BLUETOOTH HEADSET 83 Answer a Call 83 Hang Up 83 Dialing Auto Dial Disabled 83 Dialing Auto Dial Enabled 84 USING THE CORDLESS DEVICES APPLICATION 84 Low Battery Level 84 Viewing Cordless Module Information 84 Enabling Disabling Auto Connect on a Bluetooth H...

Page 9: ... Both phones provide ten fixed feature keys for convenient access to features such as Conferencing Redial and many customizable user settings as well as navigational keys to access various screens and application layers The 5330e and 5340e IP Phones support Mitel Call Control MiNet protocol and session initiated protocols SIP Both phones support the Line Interface Module and 5310 IP Conference Uni...

Page 10: ...5330e 5340e IP Phones User Guide The 5330e IP Phone The 5340e IP Phone 2 ...

Page 11: ...ialed HOLD places the current call on hold TRANS CONF initiates a call transfer or establishes a three party conference call MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting 5 Keypad Use to dial 6 Navigation Page Keys Use to display additional pages of information...

Page 12: ... the secondary ICP These preferences must be set on both ICPs The People and Settings applications do not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP Mitel Line Interface Module The Line Interface module is an optional device that adds an analog phone line POTS capability to your phone If Emergen...

Page 13: ...ribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand built into your phone tilts to give you a better view of the keys To tilt your phone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into th...

Page 14: ...ogrammable keys and the main phone interface Getting Started with Your Phone When you receive your phone you need to program features and applications Press the blue Applications key to access your phone s applications You can then program your phone s settings your contact list using People 5340e IP Phone Call Forwarding and so forth See About Your Phone Applications 5340e and 5330e IP Phone Wind...

Page 15: ... prime line key For instructions on programming the keys see Programming Features on Your Keys 3 Navigation Page Keys Display additional pages of information The 5330e has two page navigation keys Back and Next while the 5340e has three page navigation keys Back Home and Next 4 Status Line Displays time date and icons indicating feature states as follows Message Waiting Indicates new voice mail He...

Page 16: ...wered This feature allows you to filter the call records and display information on each call on the list See Using the Call History Application for more information Conference Unit Use the Conference Unit application to control the 5310 IP Conference Unit Use this application to turn the conference unit off or on to adjust the volume or to put the conference unit into Presentation mode You can on...

Page 17: ...riggers the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting Message Key Configuration Allows you to configure the Message key External Message Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area Go To U...

Page 18: ...s the key to the left of the log to display the call details Name and number if available Log type and number of attempts for example 2x Type of call Transfer Tsf or Conference Conf Time and date of log Duration of call in hours minutes seconds for Made and Answered logs 5 Do one of the following If necessary use the keypad Delete Digit and Backspace keys to modify the number If an outgoing prefix...

Page 19: ...tgoing calls 3 Press Delete List to delete all logs from the currently displayed list 4 You are prompted to confirm the delete Press Delete Getting Help To access the 5330e 5340e IP Phone help and documentation 1 Press the blue Applications key 2 Press Help You have the following options Press Launch PC Help to display http edocs mitel com Press Key Icons or Quick Help Press or at the bottom of th...

Page 20: ...u can also use the on screen keyboard by selecting Keyboard while entering text see Using the On screen Keyboard The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e press the 3 key twice Key Characters 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w...

Page 21: ...forwards This does not delete any characters You can press Backspace or Clear 5340e only to delete characters 4 After you have entered all the characters press Save 5 Continue with text entry as required by the application or press Close Specify User Information To specify the phone number displayed on your phone 1 Press the blue Applications key 2 Press Settings 3 Press User Information 4 Press E...

Page 22: ... Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls when the phone is idle or via the Settings application Brightness adjustment on a 5330e IP Phone is available on models with backlit displays only To adjust the display contrast using the volume controls Repeatedly press UP or DOWN Note You can use this method only when the phon...

Page 23: ...ons described below Option Action Turn audio feedback off for errors Press Turn Off Adjust audio for error beeps Press Volume or Volume Turn audio feedback on for errors Press Play Error Tone 5 Click Save Note Press Cancel at any time to exit this application without making any changes Specify Text Size To specify the text size that displays on the phone 1 Press the blue Applications key 2 Press S...

Page 24: ...tes When To my prime line is selected select Display Call Info to display Call Information instead of the Phone window Press Cancel at any time to exit this application without making any changes When the Conference Unit application is displayed the Phone application is not automatically displayed when making or receiving calls Adjust the Ringer To adjust the Ringer Volume while the phone is idle ...

Page 25: ...Press Ringer Pitch 5 Press UP or DOWN 6 Press Superkey Enable a Screen Saver 5340e only You can program your screen saver to turn on after a specific time period of inactivity on your phone To enable a screen saver 1 Press the blue Applications key 2 Press Settings 3 Press Screen Saver 4 Select the inactivity time which will activate the backlight switch to turn off 5 Press the checkbox opposite D...

Page 26: ...able URL Displays on Your Phone To enable third party URLs to display in the Web Browser application 1 Press the blue Applications key 2 Press Settings 3 Press Go to URL 4 Press the checkbox Enable 5 Press Save Enable PC Connectivity To enable a connection to be set up between your phone and the Unified Communicator Express application 1 Press the blue Applications key 2 Press Settings 3 Press PC ...

Page 27: ...ce Unit see Program Phone Application Note Only the System Administrator can program line select and line appearance keys The user s Prime line by default is Key 1 Features available for programming on programmable keys Feature Default Label Speed Call Speed Call Music Music Night Answer Night Ans Account Code Verified Acct Verified Account Code Non Verified Acct Non Ver Hot Desking Hot Desk Phone...

Page 28: ...Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer Conference Trans Conf Cancel Cancel Analog Line Analog Line 1 Turning on the Headset feature key has no effect on the Cordless Headset Applications available for programming on programmable keys Application Default Label Applications List Applications Call History Call Hist People People Call Forwarding Forwarding C...

Page 29: ...If you are programming any feature other than Speed Call Message Waiting Indicator Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps Press the Edit Number field Using the dial pad enter the appropriate numbers that correspond to the phone whose messages you wish to be no...

Page 30: ...lash are not allowed You can use dial pad to enter the number 9 Press Save and then press Save again 10 Press Close and then press Close again Notes To return to the Feature or Applications list at any time press Cancel or View Applications You can also choose to Edit the Label Clear Information and Clear Key Clear Programming from a Key You may wish to clear the programming from a key if you are ...

Page 31: ... the People application 1 Open the People application 2 Press New 3 Enter the number 4 Press Save The First Name window appears 5 Press the appropriate letters to spell the first name of your contact 6 Press Save 7 Press Close Editing Information in Your Contact List 1 Open the People application 2 Press the name you wish to edit Note If you wish to delete the name from your contact list press Del...

Page 32: ... of the following methods Select a contact name and press Dial Press the key to the right of the contact s dial icon in the main list The contact name does not need to be selected 4 Continue the call using the speakerphone or lift the handset Phone Book To use Phone Book Note You can enter the first or last name or both 1 Press Phone Book if available or the key programmed as Phone Book 2 Enter th...

Page 33: ...ed press Backup ALL LOCATIONS Is displayed Press Yes to search the entire directory or press No to search for only names that share your location Edit the name and press Lookup 5 If more than one match is found press the Next softkey 6 Do one of the following To make the call press the Call softkey To edit the entry press the Backup softkey To exit press Cancel or Superkey Answer a Call Do one of ...

Page 34: ...our phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key or Float Key see page 43 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation P...

Page 35: ...able Auto Answer Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode Lift the handset To end a call do one of the following Press Cancel Press the Hang Up softkey Wait for the caller to hang up Using the Analog lin...

Page 36: ...owing Press the flashing line key Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call Press MUTE The MUTE light turns ON To turn Mute off and return to the conversation Press MUTE The MUTE light turns OFF Note If yo...

Page 37: ...during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press TRANS CONF 2 Dial the number of the next party 3 Wait for an answer 4 Press TRANS CONF To leave a Conference Hang up or press CANC...

Page 38: ... lets you redirect incoming calls to an alternate number when your phone is busy when you re not answering or all the time You can program activate and deactivate Call Forward Always quickly through the Applications screen while you have other types of Call Forwarding such as Busy External activated through your Call Forwarding profiles For example you can enable profiles to forward calls to your ...

Page 39: ...s You can create Call Forward profiles that identify where to send your incoming calls After you create and save a Call Forward profile in the Call Forwarding application you can enable or disable the profile at any time Notes The None Profile is a default profile provided by the system It has no numbers programmed Use the None Profile to turn off all Call Forwarding The default profile appears wh...

Page 40: ...Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer 7 Press Edit Number to display the on screen keyboard In the on screen keyboard enter the appropriate number 8 Press Save 9 Press Enable 10 Press Save 11 Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program 12 Press Save This profile is saved but it is not activated To a...

Page 41: ...30e 5340e IP Phones User Guide Cancel Call Forward To cancel Call Forward 1 Press the blue Applications key 2 Press Call Forwarding 3 Press Profiles 4 Press None setting 5 Press Activate 6 Press Close 33 ...

Page 42: ... Administrator To use Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press Superkey must be programmed to a key 2 Select Account Code 3 Dial the Account Code digits 4 Press the Save softkey 5 Do one of the following For a verified account code press the Yes key For a non verified account code press the No key ACD If your phone is AC...

Page 43: ...lable your phone starts ringing and the display shows the Callback ringing indicator To answer a Callback When you see the Callback ringing indicator lift the handset or press the Float Key flashing with the calling party s name label see page 43 Call Forward Remote I m Here To forward calls from a remote station to your current location 1 Press Superkey must be programmed to a key 2 Press the No ...

Page 44: ...until Call Forwarding appears 3 Press the Forwarding softkey 4 Press the Review softkey 5 Press the Change Key softkey 6 Press the Turn FWD Off softkey 7 Press Superkey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1...

Page 45: ...x if applicable Example PARKED 1234 02 2 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key 3 To inform a user that a parked call is waiting do one of the following If automatic paging is enabled announce the call and the park retrieve digits shown on the display If automatic paging is disabled press the programmed Page key or ...

Page 46: ...ed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Campon When you get a busy tone you can use the Campon feature to be notified when the busy party becomes available To Campon to a busy station Press the I Will Wait softkey To retrieve a call when you hea...

Page 47: ...Paging Handsfree Answerback Disabled Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your...

Page 48: ...tablished Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is indicated by a single burst of tone To answer Direct Pag...

Page 49: ...et 2 Dial the appropriate feature access code 3 Dial the extension you want 4 Speak to called party Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated a...

Page 50: ...al line is busy dialing will not occur on the Line Interface Module line Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator To make an Emergency Call using the Line Interface Module line 1 Lift the handset 2 Press the Analog Line key that you have programmed The set indicates ANAL...

Page 51: ... lines would otherwise be hidden on one of the phone s application pages The location of the Float keys is shown in the following figure Up to three concurrent incoming calls with associated labels can appear on the Float keys The labels are presented in reverse video white on black background Float keys can also be used to support ringing line queues due to the number of ringing lines at any one ...

Page 52: ...ions key 2 Press Settings 3 Press Float Keys 4 Press Enable 5 Press Save To program Float Keys using the Settings Application 1 Press the blue Applications key 2 Press Settings 3 Press Programmable Keys 4 Press one of the line keys that you want to appear on a Float Key Use the Page Navigator keys to move through the list of programmed lines if necessary The Float Configuration display appears 5 P...

Page 53: ...tings 3 Press Float Keys 4 Press Disable 5 Press Save Using Float Keys You can set up more than three lines to float As lines ring they get placed into a queue which will display the first three in the float key area If there are more than three lines configured to float as Float Key positions are freed up the next lines in the queue get displayed Press the Float key of the ringing line to answer ...

Page 54: ...up Listen key To activate or deactivate Group Listen while in headset mode Press the Group Listen key Group Paging Meet Me Answer Group Paging allows you to page a group of phones through their built in speakers You can belong to as many as three paging groups with one group designated as your prime group When you need to respond to a Group Page but don t know the identity or directory number of t...

Page 55: ...ent and the others Absent You can also change the presence status of other users if allowed by your system administrator Users belonging to multiple groups can control their presence in each group separately through the use of feature keys one for each group or by dialing a feature access code FAC followed by the group number For information about programming feature keys see page 19 To join a gro...

Page 56: ...Directory Number DN PRGs are set up by the system administrator Group member devices ring simultaneously when called You can use the group Handoff feature to Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an in progress cal...

Page 57: ...king When you log in as a hot desk user Call History data is updated for you You do not see any call logs for the phones registered DN you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Press the ke...

Page 58: ...e 2 Press Superkey must be programmed to a key 3 Press the HotDesk PIN softkey 4 Press the Yes softkey 5 Enter the current PIN or skip to step 6 if a PIN has not yet been assigned 6 Press the Enter softkey 7 Enter the new PIN The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length 8 Press the Enter softkey 9 Re enter the new PIN 10 Press Superkey Make Busy You can u...

Page 59: ...from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 Press Superkey must be programmed to a key 2 If necessary press the No softkey until Advisory Msgs appears 3 Press the Advisory softkey 4 Press the Next softkey until the desired message appears 5 Press the Turn Msg On softkey To turn Messaging Advisory off 1 Press Superkey must b...

Page 60: ... softkey 4 Dial your directory number 5 Press the Enter softkey 6 If a password is required enter your password and press the Enter softkey 7 Press the Yes softkey You can set change or clear a password up to 7 digits not including 0 1 Press Superkey must be programmed to a key 2 Press the No softkey until Set Password appears 3 Press the Yes softkey 4 Do one of the following To enter a new passwo...

Page 61: ...idle do one of the following To turn the music on press the key that you programmed to Music or the Music softkey To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer Press ...

Page 62: ...ng exceptions unlocking the set via a user PIN Hot Desk Login and Logout support and Emergency Call Notification support Phone Lock has no effect on incoming calls but restricts outgoing calls with the following exceptions calls to emergency trunk routes and local operators Most keys on the device are disabled except for the dial pad and volume keys The following access and keys are disabled Super...

Page 63: ...PINs must be from 0 to 8 digits in length Only digits 0 to 9 are permitted The default PIN is blank length zero Users will have one generic PIN that can be used for any required features The User PIN initially has a zero length allowing a user for example to unlock a phone using a blank PIN for Phone Lock Setting the User PIN on the set requires the PIN to have at least one digit To change the Use...

Page 64: ...ne or all of the following To pause recording press the Pause softkey To resume recording after pausing press the Resume softkey To stop a recording without saving it press the Erase softkey or CANCEL To stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing...

Page 65: ...rs of the Speak Ease softkey can place a call by speaking the name of the person they wish to dial Speak Ease enables you to have access to Mitel Speech Server The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands To dial a call using Speak Ease 1 Press the key you have programmed to Speak Ease 2 Speak the name of the pe...

Page 66: ...n how to program keys see Programming Features On Your Keys OR Press TRANS CONF 2 Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged Trunk Flash The Trunk Flash feature allows you to access Centre...

Page 67: ...l Application 5 Press Save Opening the Visual Voice Mail Application You can open the Visual Voice Mail application by selecting it in the Application list or by using the Settings application to program a key either a feature key or the Message key to open it See Program Feature Keys Using the Settings Application Note You must log out of Visual Voice Mail before you can access your voice mailbox...

Page 68: ...d log in again Log Into Your Mailbox From Another Extension To login to your mailbox from another extension 1 Open the Voice mail application 2 Press Connect as guest 3 Enter your mailbox number 4 Press Enter Passcode 5 Enter your passcode 6 Press Login Note If you wish to return to the owner login window press Connect as owner at any time Log Out Of Your Mailbox To logout of your mailbox Press Lo...

Page 69: ...sages are listed when the main screen opens You sort the list by message type using the sorting keys All New Urgent Recorded Saved in Control keys area Messages are marked in the following ways Icon Type of Message Error Objects cannot be created from editing field codes New never played Error Objects cannot be created from editing field codes New Confidential Error Objects cannot be created from ...

Page 70: ...340e IP Phones User Guide Icon Type of Message Error Objects cannot be created from editing field codes Recorded calls recorded using the Record A Call feature Note Confidential messages cannot be forwarded 62 ...

Page 71: ...ew saved confidential urgent or recorded receipt confirmation Date time and duration of message The Message Details Window Message Details In this window you can save Keep play or delete Discard the message You can send the voicemail to your email if the Forward to Email feature is enabled or forward it to another user You can dial the message sender or add the message sender to your contact list ...

Page 72: ... the phone number of a message sender 1 Open the Voice mail application 2 Login to your mailbox 3 Do one of the following In the main window Message List press the Dial key to the right of the message Select a message in your message list to display the Message Details and then press Dial If there is no known number the Dial key is disabled no icon appears next to the key If the number is external...

Page 73: ...your mailbox 3 Press on a message in your message list 4 Press Discard The next message in the message list is displayed If the last message in the list was deleted the Message Details window is closed Add a Message Sender to Your Contacts List To add a sender to your contact list 1 Open the Voice mail application 2 Login to your mailbox 3 Select a message in your message list 4 Press To contacts ...

Page 74: ...our Email Address You can only forward a message to your email address if the Forward to Email feature is enabled on your system You can tell that the feature is disabled by the absence of a To Email key on your phone To forward a message to your email address 1 Open the Voice mail application 2 Login to your mailbox 3 Select a message in your message list 4 Press To Email The message is forwarded...

Page 75: ...it application Turn the Conference Unit On and Off 1 Verify that the conference unit is connected to your phone 2 Access the Conference Controller For more information see Access Conference Controller 3 Press Turn On Turn Off Note Turning the 5310 Conference Unit off will terminate the active call To continue the call either pick up the handset or press the Speaker key on the phone While the Confe...

Page 76: ... Exit the Conference Controller To exit the conference controller Press Close Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced Press Mute 68 ...

Page 77: ...nalog key To make a call using the Analog line 1 Lift the handset 2 Press the key you programmed as Analog Line ANALOG CALL is displayed 3 Dial the number Note When you make an external call over the analog line a prefix dialing number is not required If your phones Analog Line key has the Privacy option enabled you cannot access the analog line when another phone is using the analog line key is s...

Page 78: ...current call is using an IP line press the highlighted Analog Line key The IP line is automatically put on hold To end a current call when an incoming analog call arrives Press Cancel and then press the highlighted Analog Line key The current call ends and you are connected to the caller on the analog line To end the current analog call when an incoming call arrives Press Cancel The current analog...

Page 79: ...nd Bluetooth recharge in the handset cradle The Mitel Cordless Headset DECT only rests and recharges in a headset cradle that attaches to the side of the phone The Cordless Devices Application see page 83 provides access to the configuration settings and information screens that apply to the cordless module and accessories Note Since only one module type can be attached to the phone at any given t...

Page 80: ...et you do not need to use the handset 3 Cordless Headset Charging Cradle DECT only Provides power to recharge the cordless headset battery Not available for Bluetooth headsets 4 Cordless Handset Charging Plate Provides power to recharge the cordless handset battery Replaces the handset cradle plate supplied with the phone for corded handsets 5 Cordless Handset Cordless operation for handset calls ...

Page 81: ... can be paired with only one IP phone at a time Pairing a new cordless handset or headset with the IP phone overwrites the configuration of any previous handset or headset Pairing cannot be performed when the cordless device is already in use To pair a DECT cordless accessory 1 Ensure that the battery of the cordless device to be paired is at least partially charged 2 Press and hold the pairing bu...

Page 82: ...the accessory in pairing mode 3 For Mitel Bluetooth Handsets Press and hold the hookswitch on the side of the Bluetooth Handset see page 77 for 5 seconds to activate accessory pairing mode The LED on the handset blinks The pairing confirmation window on the IP Phone appears displaying the product name for the device to be paired Note If the LED on the handset does not start to blink after 10 secon...

Page 83: ... see page 82 Cordless Module LED Indicators The Cordless Module has a blue light emitting diode LED that indicates the current status of the module Blue LED Function Solid Audio is active between the module and either the handset or headset Blinking Pairing mode is active or a firmware upgrade is in progress Off No audio is active Solid for several seconds Pairing is successful Blinking LED is On ...

Page 84: ...he headset manufacturer Some headsets have a mute control and some do not You can however use the Mute key on your phone to mute a conversation on any type of Bluetooth headset Using the Volume Keys on Cordless Device When using a Mitel branded cordless accessory the Volume keys on the cordless accessory are synchronized with the Volume keys on your phone Pressing the Volume keys on either the pho...

Page 85: ...e Function 1 Cordless Handset LED Blue Light emitting diode LED indicating the status of the handset Green LED indicating the status of the handset battery For more information see page 79 2 Hookswitch Button Lifting the handset from the cradle activates the handset If the handset is already out of the cradle pressing the hookswitch takes the handset off hook Pressing the hookswitch again returns ...

Page 86: ...aker Hang up Do one of the following Replace the cordless handset in the cradle Press the hookswitch button on the handset Dialing Auto Dial Disabled To dial a number with Auto Dial disabled 1 Lift the handset or press the hookswitch 2 Make the call using the dial pad or press a programmed speed dial key on the phone Dialing Auto Dial Enabled To dial with Auto Dial enabled To dial the predefined A...

Page 87: ...s exceeded Note Audio indications are heard in the handset only when it is in use and may interrupt voice transmission The handset has two LEDs Blue indicates the operational status of the handset Green indicates the status of the electrical charge of the battery LED Color LED State Indicates Solid Handset is muted Blinking Handset is in pairing mode Winking Active audio path between Handset and M...

Page 88: ... cordless headset sits in the headset charging cradle To use the cordless headset you must pair the headset with the phone For more information see Pairing the Cordless Module and Accessories on page 73 Elements of the DECT Cordless Headset 1 Microphone 5 Hookswitch and pairing button gray section with logo imprinted 2 Boom arm 6 Speaker 3 Link indicator LED 7 Headband 4 Volume control with mute s...

Page 89: ...headset To program Auto Dial refer to Auto Dial on page 82 Headset Alerting Tones and LEDs The cordless headset provides the following alerting tones Feature Function Mute ON OFF 2 pitch tone occurs immediately Reminder tone occurs 30 seconds after activation and then regularly until deactivated Mute key on Phone ON OFF No immediate tone Reminder tone occurs 30 seconds after activation and then re...

Page 90: ...lid for 2 seconds Pairing successful OR New battery installed Blue on headset Off No audio path between Headset and Module OR Battery is dead Solid Battery is fully charged Blinking Battery is charging Note It is normal for the headset LED to cycle between blinking and solid as battery charge is maintained Winking Indicates low voltage when headset is uncradled Green on cradle Off When headset is ...

Page 91: ...ns see Using the Mute Key on a Cordless Device and Using the Volume Keys on Cordless Device on page 76 Note To switch from the Bluetooth Headset to the 5360 IP Phone speaker press the hookswitch twice on the Bluetooth headset Note The specific operation of third party Bluetooth headsets can vary somewhat by manufacturer and model Refer to the documentation accompanying the Bluetooth headset for de...

Page 92: ... a Mitel branded cordless accessory is critically low the phone will automatically open the Cordless Devices Application Low Battery Level When the battery of a Mitel cordless device reaches a near critical level the phone displays a warning Until the battery is recharged or until it becomes fully discharged the warning is repeated at each new call made using the Prime Line To continue with a call...

Page 93: ...tting 3 Press Close to exit Connecting Disconnecting a Bluetooth Headset You can use the Cordless Device Application to connect or disconnect any Bluetooth headset that requires manual connection To connect or disconnect a Bluetooth headset 1 Access the Cordless Devices Application 2 Press the desired Bluetooth headset and then select Connect to connect the headset or Disconnect to disconnect the ...

Page 94: ...nd then press Edit Number 3 In the on screen keyboard enter the autodial number 4 Press Save 5 Press Edit Label 6 In the on screen keyboard enter the appropriate information 7 Press Save and then press Close To disable Auto Dial 1 Press the blue Applications key and then press Settings 2 Press Auto Dial 3 Press Disable Auto Dial The Auto Dial settings you have programmed are maintained when the fe...

Page 95: ...5330e 5340e IP Phones User Guide 87 ...

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