GUIDE TO INSTALLATION AND OPERATION
RCP-200 |
7
2.5 Troubleshooting the RCP-200
USB Upgrade
If the USB update doesn’t start, here are possible causes:
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The USB key has two partitions and one of them has a CDFS file system.
This is typical of U3 Smart drives. We do not support those. In this case finding another key is the easiest
solution.
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The USB key is too big.
We have seen problems with keys larger than 8GB. In this case finding another key is the easiest solution.
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Your current RCP-200 compact flash build is an early beta build:
For builds older than 408, contact Technical Support for help.
System problems
If your RCP-200 seems frozen, here some tests and actions to take:
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Make sure the Panel Lock or Ctrl Lock buttons are not red.
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Check the left screen for possible error messages. Some messages have an Ok button which may let you go
further. The message may be partially blocked, but if you can see it, press Ok.
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Press the Config button. If the proper page shows up on the right screen, it may indicate that the problem is on the
appserver side or on the network side. In this case, verify your appserver and your Densité cards through iControl.
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Press Alt-Panel Lock to go into Standby mode and press any key to come back. That operation generates a restart
of the application, which may unlock your unit.
If none of the above works, reboot the unit, either by unplugging the power or by pressing ESC-ALT-HOME
simultaneously.
Obtaining logs
It is possible to capture some log files to help Miranda technical support diagnose the problem. Here is the procedure:
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Using your favorite browser, enter the following URL:
http://ipaddress/logs
, where “ipaddress” is the IP address of your RCP-200 unit.
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Save the file on your computer and send it to Miranda Technical Support.
