PlatinumRAID Owner’s Manual
Frequently Asked Questions
Q: My computer will not recognize the drive
A: Make sure the software for your drive is installed, following the instructions in this manual.
Disconnect the drive and power the unit off. Wait 15 seconds, then power your drive back on.
Wait 5 more seconds, then reconnect the drive to your computer system.
Q: Can I increase my PlatinumRAID’s volume capacity?
A: Larger drive modules may be available for your Model. Consult your MicroNet reseller for
more information.
Q: Can I have more than one PlatinumRAID in the network?
A: Yes. Please call MicroNet Help Desk if you have questions about your particular
configuration.
Q: What is the warranty period for PlatinumRAID?
A: PlatinumRAID’s standard warranty is One-year limited. Optional extended warranty and
overnight exchange programs are available, consult your Micronet dealer or www.MicroNet.
com for information.
Q: Can I boot from my PlatinumRAID?
A: Yes! As long as your host hardware and operating system support booting from SCSI.
Q: The PlatinumRAID reports each Disk capacity is ‘250GB’, But when I connect in JBOD
mode, The OS reports the disk capacity as 232.8 GB. Where are the missing capacity go?
A: There are two ways to calculate Gigabyte (GByte): Using base 2 or using base 10. Disk drive
manufacturers use the base 10 “1000” definition, which defines a GByte as 1000 x 1000 x 1000.
Many operating systems report disk capacity using Base 2 nomenclature, which define a GByte
as 1024 x 1024 x 1024. Regardless of which scheme is used, you have exactly the same about
of usable capacity.
Q: I’m trying to access the PlatinumRAID using the front panel. When I push enter, it asks me to
verify the password. I defined a password, and I enter it, but then the
ENT
key just moves the
cursor over another space and the arrow keys change the characters to use and the
ESC
take me
back to the IP Address screen.
A: Please press the
ENT
key to move the cursor over another space until the end of the password
line is reached (16 character including space) to confirm the password.
Q: Files are missing or corrupted
A: Run your computer’s disk repair utility.
Q: My computer reports “This disk is unreadable, do you want to initialize” when I connect
my hard disk drive
A: There are a number of possibilities:
• Isolate the drive as the only device on the bus if possible.
• Try to repair using a disk repair utility.
• The drive may need to be re-formatted.
8-Troubleshooting
