SECTION 2
TROUBLESHOOTING
6
SECTION 2 – Troubleshooting
The following troubleshooting guides are provided to assist you in solving any problems that might occur
with the Digital Color Printer. We have tried to make them as complete as possible. The best advice we can
offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of ink
before attempting to troubleshoot any problem.
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
Print Quality Issues:
Many things can contribute to print quality issues. Here is a list of things to check:
•
To reduce print quality issues, the print engine should remain powered-on. Even in its standby state,
the printer will run routine maintenance cycles to help keep the printhead nozzles hydrated and clean.
•
Verify that the media you are printing on is an “inkjet suitable” media. See Paper Types below.
•
Verify that the “graphic” you are printing is of a high quality. See Graphic Types below.
•
Check to be sure the printer has an adequate supply of ink (30% or more) in all five Ink Tanks.
•
Check to be sure all five color tubes, at both sides of the printhead cartridge, have ink filling them.
If not, check for a pinched color tube (finger on Forwarding Roller Guide Assembly may be pinching
tube), check related Ink Tank, and or the system may need to be re-primed. Please refer to the
Troubleshooting section for information on correcting these issues.
•
Try removing air bubbles from printhead and system using the Toolbox utility feature “Circulate Ink”;
while lightly tapping on the ink tubes and printhead cartridge.
Note
: Do not run the Circulate Ink feature more than twice in a row.
•
Try removing or inserting the “Head Media Guide”.
•
Try “Cleaning the Lip of the Printhead Cap”.
•
Try “Cleaning/Replacing Service Station Items”.
•
If you are still experiencing print quality issues; try “Replacing the Printhead Cartridge”.
Compatible Paper Types:
(look for inkjet suitable stocks)
•
Inkjet Paper - all types (recommended for best color output).
•
Copier Paper
•
Card Stock
•
Kromekote
•
Coated Paper - Gloss finish
•
Coated Paper - Satin finish
•
Coated Paper - Matte finish
Incompatible Paper Types:
•
Color Laser Gloss
•
Digital Printer Gloss
•
Any Post Print Coated Substrate (aqueous, gravure or UV)
Compatible Graphic Types:
•
In general; scalable, vectorized art will produce the best images and color.
Note
: Graphic types are not really printer dependent. They are dependent on the software program
being used to print the graphic, and what types of graphics that program can handle.
Incompatible Graphic Types:
•
Low resolution and web images will not produce quality output and should not be used.
Summary of Contents for AS-1180C
Page 75: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 73 a J1002 Cable J1002 Socket Location Connection ...
Page 76: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 74 b J1000 Cable J1000 Socket Location Connection ...
Page 77: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 75 c J551 Cable J551 Socket Location Connection ...
Page 78: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 76 d J703 Cable J703 Socket Location Connection ...
Page 79: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 77 e P2002 Cable P2002 Socket Location Connection ...
Page 80: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 78 f P2004 Cable P2004 Socket Location Connection ...
Page 81: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 79 g P2006 Cable P2006 Socket Location Connection ...
Page 82: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 80 h J35 Cable J35 Socket Location Connection ...
Page 83: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 81 i P1 Cable P1 Socket Location Connection ...
Page 84: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 82 j P2005 Cable P2005 Socket Location Connection ...
Page 85: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 83 k P2003 Cable P2003 Socket Location Connection ...
Page 86: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 84 l J20 Cable J20 Socket Location Connection ...
Page 87: ...SECTION 4 DISASSEMBLY AND ASSEMBLY 85 m J2001 Cable J2001 Socket Location Connection ...
Page 180: ......
Page 181: ...Copyright Neopost USA 2014 ...