Megger PPX30, User Manual, Page: 77 / 84

Appendix B — Troubleshooting
Self-help and Diagnostics
Problems in testing may sometimes crop up. If you experience a problem and the problem might be with the tester.
Please review the troubleshooting sections in the respective tester’s user manual for more information before calling
support or returning the power pack.
By performing these procedures and having the requested information available will help Megger Service or
Applications departments analyze the situation to provide you with an appropriate response.
You can reach either department at (970) 282-1200 or toll-free at 1 (800) 752-8272 for assistance.
Basic Information
Write down all basic instrument information including the following:
„
Product
„ Model number
„
Serial number
NOTE: This information is located on the rear panel label. If the tester has special options installed, please note the
options used. Any information concerning the instrument is helpful.
Equipment Return
Before returning any equipment or components to Megger Baker Instruments, the following steps should be taken:
1. Call the Megger Baker Instruments Fort Collins service department at (970) 282-1200. Give the service
representative a full description of the reason for the return, including any diagnostic or troubleshooting actions
taken. Please provide the specific model and serial number of the instrument.
2. Complete the Return Authorization Request form found on the Megger Support site:
https://us.megger.com/support/customer-support/megger-baker-return-authorization-request
3. Current instructions for the return process are also provided via the above link.
4. Equipment returned to Megger Baker Instruments must be packaged in such a manner that it will reach the
factory undamaged from transit.
5. For non-warranty repairs, Megger Baker Instruments service will provide a cost estimate for your approval prior to
your shipping.
www.megger.com 69