Matrix EPABX Vision-206S, System Manual

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Matrix
94 Vision System Manual
Direct Inward Dialing (DID)
What’s this?
The System can perform the task of an operator by greeting the external caller and transferring the call to the
desired station. This facility is called Direct Inward Dialing (DID).
By using this facility, frequent callers can reach desired stations by dialing the station numbers or dialing the
station name from their phone. DID offers following advantages:
1. Reduces traffic burden on the operator.
2. Calls are transferred faster, which saves the caller’s time.
3. Useful even during non-working hours and holidays.
4. Give professional image to the company.
How it works?
Flow charts given below depict the logic, the system follows for DID call. First flow chart gives an over all view of
it whereas second flow chart gives the detailed logical structure.
Start
Caller makes a call.
System detects the incoming ring
and answers the call.
System plays appropriate voice
greeting to the caller and prompts him
to dial station number or station name.
This caller dials the desired
numbers in tone (DTMF).
The system transfers the call.
End