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Vision System Manual

205

Matrix

Voice Message Applications

What’s this?

Vision can store various messages. These messages can be played back to the caller/user depending on the
situation. If Auto Attendant is activated on few trunk lines then it is possible to guide caller to reach his desired
person using this facility. If auto redial feature is used then a suitable message can be given to the called
person in case he answers the call before the caller. Desirable ‘Music on hold’ can be played back to the caller
instead of the hard-wired ‘Music-on-Hold’.

• Voice messages find their applications in following features/facilities.

• Day Greeting.
• Night Greeting.
• Initial Guidance Message.
• Dial by Name Message.
• No Dial Message.
• Wrong Dial Message.
• Transfer Message.
• Busy Message.
• No Reply Message.
• Music On Hold.
• Alarm.
• Emergency Message.
• Auto Redial.

• One voice module of 240 seconds is available in Vision.
• Voice guidance can be activated on all the trunks. However, if the voice module is engaged for one trunk, the

caller on the other trunk will not get voice guidance. He would get music followed by dial tone of the PBX.

Application of voice guidance:

•

Voice guidance for Day Time Greeting

Any greeting or welcome message can be recorded in the chip. The system will greet and guide the caller by
playing back the recorded message:

Popular Day time message is:
“Welcome”

•

Voice guidance for Night Time Greeting

Your system will greet the caller even in your absence and will also guide him. It is only required to record
the message and program the system to playback it in night mode.

Popular Night time message is:
“Sorry, we are closed. Please call later”.

•

Voice message for Initial Guidance

Default initial guidance message is:
“Dial a station number. Dial # is you wish to dial by name. Or dial 9 for operator”.

•

Voice guidance for Dial by Name

Default message is “Dial first three letters of the name of the person you wish to call”.

• Voice guidance for No Dial Message

Default message is “Sorry, you have not dialed any digit”.

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Summary of Contents for EPABX Vision-206S

Page 1: ...ix Telecom Ltd k pviselete Matrix term kek import re kiz r lagos forgalmaz ja 1095 Budapest Mester u 34 Telefon 218 5542 215 9771 215 7550 216 7017 216 7018 Fax 218 5542 Mobil 30 940 1970 20 949 2688...

Page 2: ...missions Neither is any liability assumed for damages resulting from the use of the information contained herein Matrix Telecom reserves the right without prior notice to make changes in design or com...

Page 3: ...Forward 53 Call Park 56 Call Pick Up 57 Call Progress Tones 58 Call Splitting 61 Call Transfer 63 Calling Line Identification and Presentation CLIP 65 Cancel Station Features 69 Class of Service COS 7...

Page 4: ...Message Detail Recording SMDR 168 Station Parameters 177 System Parameters 179 System Security Passwords 180 Time Table 181 Toll Control 184 Trunk Access Groups 189 Trunk Landing Groups 196 Trunk Para...

Page 5: ...Section 1 Introduction...

Page 6: ......

Page 7: ...tion requirements or specific information on installation and operation of our products The system manual is divided in following sections Section 1 Introduction Section 2 Features and Facilities Sect...

Page 8: ...08 Battery Cable 1 09 T P G 1 10 Screw Grip 2 11 Screw M 7 X 30 2 12 Warranty Card Set 1 13 Support Card 1 14 Matrix Logo Small 5 15 Telephone Message Pad 1 16 Label Factory Seal 1 17 Mounting Templa...

Page 9: ...cked or physically damaged 4 Products damaged due to operation of product outside the products specifications or use without designated protections Warranty valid only if Primary protection on all the...

Page 10: ...Matrix nor any of its distributors dealers or sub dealers makes any other warranty of any kind whether expressed or implied with respect to Matrix products Matrix and its distributors dealers or sub d...

Page 11: ...Matrix Introducing the System The Vision is a versatile PBX system specifically designed for small offices banks Schools big departmental stores hospitals and other such places The Vision is shown in...

Page 12: ...tation Internet Ready Port Modem Computer The Vision series from Matrix offers four models viz Vision 206 Standard Vision 206 Premium Vision 308 Standard Vision 308 Premium Features of Vision 206 Stan...

Page 13: ...Down Stations Programmable Feature Access Programmable Access to Programming of System Pulse and DTMF dialing It also supports advanced features like Abbreviated Dialing Alternate Number Dialing Autom...

Page 14: ...More advanced features available in Vision 206 Premium and Vision 308 Premium Auto Attendant Computer Connectivity Dial by Name Digital Input Port Door Lock Door Phone External Music Port Inbound Call...

Page 15: ...ese voltages The protection can be in the form of some protection devices like GDTs MOVs Fuses etc These protection devices are inbuilt for each trunk in the system These devices work satisfactorily o...

Page 16: ...protection device which is used to prevent a dangerous surge from entering the building and damaging the system For equipment installed in a more exposed environment it is necessary to protect the sy...

Page 17: ...lightening storm Avoid using telephone other than a cordless type during an electric storm There may be a remote risk of electric shock from lightening Never use a telephone to report gas leaks if it...

Page 18: ...of mounting holes Check the mains voltage at the power plug from where the supply is to be given to the system It should be as per the specifications Earth the system properly Connect 2 conventional...

Page 19: ...Vision System Manual 19 Matrix Vision Mechanical Drawing 260 00 mm 10 236 Inch 280 00 mm 11 024 Inch 75 00 mm 2 953 Inch 75 00 mm 2 953 Inch X X...

Page 20: ...hen with the soil Connect a bare 14 SWG copper wire double on the top of the copper strip and run it to the exchange room and connect it on the bus bar Bus bar is a copper strip 4 inch long with 6 nos...

Page 21: ...s called double ring If the caller is an external caller the extension on which the trunk call lands rings as Trin Trin This is single ring These two types of rings differentiate an internal caller fr...

Page 22: ......

Page 23: ...Section 2 Features and Facilities...

Page 24: ......

Page 25: ...hange these numbers anytime from his station without consulting the System Administrator or the System Engineer The location codes for Personal Abbreviated Dialing are 00 09 Hence the access codes are...

Page 26: ...em Administrator or the System Engineer The global directory is common for all the users Maximum 90 numbers can be stored in the global directory Location codes for global directory are from 10 to 99...

Page 27: ...om 55 to 99 Number is the telephone number maximum 16 digits Step 3 Use following command to clear a number in a particular global directory index 1301 1 Location Code Where Location Code is from 10 t...

Page 28: ...e Alarm You can ask the Vision to remind you at some specific time At the set time your station starts ringing different ring cadence When you lift the handset you get music voice message Only one tim...

Page 29: ...set Dial Tone 2 Dial 164 Station 1 Minutes for Duration Alarm Or Dial 164 Station 2 Hours Minutes for Time Alarm Or Dial 164 Station 3 Hours Minutes for Daily Alarm Or Dial 164 Station 0 To cancel Rem...

Page 30: ...e station gets alarm ring Command 3013 Seconds Default 45 seconds Valid Range 000 to 255 seconds Important Point A station gets alarm ring for 45 seconds This is called Alarm Ring Timer and is program...

Page 31: ...wed list and denied list for the locked status Association of Allowed list and Denied list with Call Duration Control If Call Duration Control feature is set on a station the Vision compares the diale...

Page 32: ...B B B B 7 B B B B B B B B B B B B B B B B Default Denied Lists look as below Loc List 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 0 0 1 2 3 4 5 6 7 8 9 B B B Flash 1 0 95 98 96 B B B B B B B B B...

Page 33: ...is from 00 to 15 Number is a complete telephone number truncated telephone number or an area code Use following command to program same numbers in all the denied lists 1204 Location Index Number Use...

Page 34: ...be fulfilled using default denied list 5 2 This condition can also be fulfilled using default denied list 1 3 In this case default denied list 4 could be used since it contains 0 However an allowed li...

Page 35: ...ber available in the Alternate group If this number is also busy it tries next number in the group All the numbers are tried in this way This continues as long as the user tries redial If the user tri...

Page 36: ...r is from 00 to 99 The Global Directory after assigning Alternate Group Number looks as shown below Index Main Number TAG Alternate Number Group 10 022281110001 0 00 11 022234567890 3 00 12 0222811100...

Page 37: ...ce all the timers related to these features should be programmed properly If Auto Redial is set for a number having Alternate numbers the system tries all the Alternate numbers first and then sets the...

Page 38: ...l Back ring is not answered within 30 seconds it stops and Auto Call Back request gets cleared This is called Auto Call Back Ring Timer and is programmable To Cancel ACB On Busy 1 Lift the handset Dia...

Page 39: ...after which the Auto Call Back ring on the station stops Command 3014 Seconds Default 30 seconds Valid Range 000 to 255 seconds Important Points Only one ACB On Busy request is entertained at a time O...

Page 40: ...ft the handset Dial tone 6 Dial 77 Confirnation tone 7 Replace the handset Example Dialed number 0265 2630555 is busy To use Auto Redial feature disconnect and dial 77 Multiple Auto Redial 1 Lift the...

Page 41: ...onnects again lift the handset and dials 77 Yes No Call route when the called party responds End Auto Redial allowed to the station user and Auto Redial counter 3 User gets error tone End System gives...

Page 42: ...ser by giving him a ring for 45 seconds Yes No Station answers the ring Caller and called party in speech System considers the request to served and decrements the Auto Redial number counter End No Ye...

Page 43: ...for Auto Redial at a time from one station More than one station can attempt auto redial multiple auto redial simultaneously The system uses the same trunk access group used while dialing the number t...

Page 44: ...m connects you to the destination after 10 secs Start talking the RBT stops 5 Replace the handset on completion of talk How to program Barge In is a programmable feature Please refer Class of Service...

Page 45: ...station 21 grabs T1 by dialing a code he gets dial tone of the PBX A Now when he again dials 0 to grab PSTN dial tone PBX understands it to be a long distance call and since station 21 is not allowed...

Page 46: ...3201 1 Trunk PEC Count Where Trunk is the software port number from 0 to 2 PEC Count PBX Expansion Count from 0 to 9 By default PEC for all trunks is 0 Example Program PBX Expansion Count 1 for trunk...

Page 47: ...ving access to Boss Ring calls any other person in the organization the called station rings differently This helps the called party to identify the caller How to program Boss Ring is a programmable f...

Page 48: ...be enabled disabled Call Duration Control for Internal calls can be enabled disabled Enabling CDC for different types of calls defining the CDC timer assigning allowed and denied lists etc forms a ta...

Page 49: ...imer again The system gives warning beeps every time the CDC timer is matured This helps the user to know the duration for which he has been talking Warning Beep CDC Warn Timer 20 Seconds Total time a...

Page 50: ...o enable disable for Incoming Call in all CDC tables 4911 Code Use following command to enable disable CDC for Internal Call in a CDC table 4912 1 CDC Table Code Where CDC Table is from 0 to 3 Code Me...

Page 51: ...step 2 above Step 5 Use following command to default a CDC table 4901 1 CDC Table Where CDC Table is from 0 to 3 Use following command to default all the CDC Tables 4901 Default CDC tables are given...

Page 52: ...ntain such as option whereby 022 is available in allowed list and 0 is available in denied list 1202 1 7 00 022 1203 1 7 00 0 Assign this allowed list to CDC table 1 4915 1 1 7 Assign this denied list...

Page 53: ...rd his calls to Station 24 he should dial 131 24 Call Forward Follow Me Suppose you went to your co worker s place and you want that all calls coming on your station should now come to your co worker...

Page 54: ...Bforwarded his calls Systemroutes the call to new where calls are forwarded Systemchecks for other features End No Yes Is the new station free Systemblocks the call Station Agets busytone End Systempl...

Page 55: ...ult 15 seconds Valid Range 000 to 255 seconds Important Point Only one type of call forward features viz Call Forward if busy Call forward if no reply etc can be enabled at one point of time Relevant...

Page 56: ...er which the call comes back to the station that has parked the call Command 3015 Timer Default 45 seconds Range 000 to 255 seconds Important Points If you don t retrieve the call within 45 seconds th...

Page 57: ...Call of any ringing station can be answered by dialing 12 station s flexible number after lifting the handset This is useful when more than one stations are ringing and you want to answer one of them...

Page 58: ...econds Default 045 seconds Busy Tone Engage Tone High pitch beeps with equal on and off periods When you dial any station that is busy you get busy tone Busy tone continues for 7 seconds This timer is...

Page 59: ...ration repeated every second It is exactly same as the feature tone The Vision prompts you to enter fresh commands during programming with this tone Programming Inter Digit Timer This timer signifies...

Page 60: ...e 512Hz 400ms on 200ms off 400ms on 2000ms off Busy Tone 512Hz 750ms on 750ms off Error Tone 512Hz 250ms on 250ms off Internal Call Waiting Tone 512Hz 50ms on 2950ms off Trunk Call Waiting Tone 512Hz...

Page 61: ...one 4 Dial 0 or 5 or 61 or 62 to grab another trunk Trunk dial tone 5 Dial Telephone Number Ring back tone 6 Speech with called party when the call is answered 7 Dial Flash 1 Speech with held party Ho...

Page 62: ...ce between himself station C and the external party You can also transfer the active person one who is in conversation with you to the third person You can also park the current person by dialing Flas...

Page 63: ...sferred the call is busy at the time of call return and if it was an internal call transfer then the caller gets error tone If the station that transferred the call is busy at the time of call return...

Page 64: ...nternational dialing facility from his present location He can dial his office and request the operator to connect him to the desired number A warning tone is given after DOSA inactivity timer To exte...

Page 65: ...routing can be enabled disabled during day night time separately Vision offers a facility to forward a call to an external number based on the CLI numbers Using this feature it is possible to forward...

Page 66: ...e and destination for the incoming telephone number in the CLI table 1605 1 Index Destination Type Destination Where Index is from 00 to 24 Destination Type Meaning 0 If call is to be routed to partic...

Page 67: ...nd CLI based routing turns OFF All entries in the CLI table are cleared Routine destination is cleared Number string in the ECF destination is also cleared Example During day time calls from Rakesh 03...

Page 68: ...d Range 000 to 255 seconds Important Points CLI based external call forwarding is possible only for first eight indexes 00 07 of CLI table Maximum 25 CLI numbers can be routed to desired destinations...

Page 69: ...g and Walk in Class of Service can be cancelled from the station The Vision supports separate cancellation code for each feature But it is desirable to have a master command to cancel all the features...

Page 70: ...The Vision supports very flexible COS programming Each user can be assigned different COS depending on his and the organization s needs All the features supported by the system are presented in the f...

Page 71: ...29 30 0 N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N 1 Y N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N 2 Y Y Y Y Y Y Y Y N Y N N N N N N N N N N N N N N N N N N N N N 3...

Page 72: ...oup number to it This way prepare all COS groups Assign COS groups to all the stations Print System Parameters reports and verify the programming Test the programming by checking features from every s...

Page 73: ...features in a COS group 4601 1 COS Group Where COS Group is from 0 to 7 Use following command to default all features in all the COS groups 4601 Step 4 Use following command to assign a COS group to a...

Page 74: ...m Manual 4602 1 5 00 1 4602 1 5 01 1 4602 1 5 02 1 4602 1 5 03 1 4602 1 5 15 1 4602 1 5 22 1 4602 1 5 04 1 Important Point To know programming details please refer Configuration Reports Relevant Topic...

Page 75: ...communication cable Matrix communication cable has 9 pin D type female connector on both the sides and is 10 meters long Connecting Vision with Computer Start your computer and go to command prompt Y...

Page 76: ...ns like File Edit View Call Transfer etc Click on Transfer You get pop down menu Click on Capture Text You get a Dialog Box asking file name Give filename with path OR Browse to store in your desired...

Page 77: ...in his present talk and have a conference he can do so without disconnecting his present talk All he has to do is to hold present person dial the third person and then dial conference code Following...

Page 78: ...on C are in Speech This is a normal situation occuring during a call transfer Station a dials flash 0 to activate 3 party Station A Station B and Station C in speech Any station disconnects Station A...

Page 79: ...lash 0 3 way speech 3 Flash One of the trunks goes on hold Operator is in speech with other trunk 4 Flash 6 Trunk1 Trunk2 speech For more details please refer Call Splitting and Call Transfer How to p...

Page 80: ...future reference How it works 1 A Configuration report can be generated on a computer 2 Configuration report can be generated only after entering SE mode 3 The report can be reachieved printed or mail...

Page 81: ...07 Sec Ring Back Tone RBT 045 Sec Busy Tone BT 007 Sec Error Tone ET 030 Sec Confirmation Tone CT 003 Sec Programming PGM Inter Dig 015 Sec PGM ET 003 Sec PGM CT 003 Sec Internal Inter Dig 007 Sec Tru...

Page 82: ...0123 5 0123 6 0123 7 0123 8 0123 9 0123 Mix LCR Table Tz No 0 1 2 3 Tz Start 00 00 00 00 00 00 00 00 Tz End 23 59 23 59 23 59 23 59 I Number Sp 0 0123 0123 0123 0123 1 0123 0123 0123 0123 2 0123 0123...

Page 83: ...I AL0 DL0 AL1 DL1 00 0 0 01 1 95 02 2 98 03 3 96 04 4 05 5 06 6 07 7 08 8 09 9 10 11 12 13 14 15 F F II AL2 DL2 AL3 DL3 00 0 0 01 95 95 02 98 03 04 05 06 07 08 09 10 11 12 13 14 15 F F II AL4 DL4 AL5...

Page 84: ...f Off On 05 00 01 02 03 15 15 15 15 Off Off Off Off On 06 00 01 02 03 15 15 15 15 Off Off Off Off On 07 00 01 02 03 15 15 15 15 Off Off Off Off On 08 00 01 02 03 15 15 15 15 Off Off Off Off On 09 00 0...

Page 85: ...15 16 17 18 19 20 21 22 23 24 CLI Routing Day Flag Off CLI Routing Night Flag Off Voice Module Vm Total Time 240 Sec Vm Partition 13 Vm App 00 01 02 03 04 05 06 07 08 09 10 11 12 Part No 00 01 02 03 0...

Page 86: ...ncoming Call Store On Normal On DID On Unanswered On DIDUnanswered On Answer Time 00 00 Speech Time 00 00 Call Split Flag On Store Call at Station Originator Calls in Buffer 000 250 Outgoing Call Prin...

Page 87: ...25 0 26 0 27 0 28 0 29 0 30 0 31 0 32 0 33 0 34 0 35 0 36 0 37 0 38 0 39 0 40 0 41 0 42 0 43 0 44 0 45 0 46 0 47 0 48 0 49 0 50 0 51 0 52 0 53 0 54 0 55 0 56 0 57 0 58 0 59 0 60 0 61 0 62 0 63 0 64 0...

Page 88: ...tem to pass the dialed digits on the trunk line 2 Dial Flash 2 Speech with second call 3 Dial Flash This informs the system to pass the dialed digits on the trunk line 4 Dial Flash 1 Speech with first...

Page 89: ...tment instead of dialing any particular station or waiting for the operator How to use it 1 Lift the handset Dial tone 2 Dial Department Number 3980 or 3981 or 3982 or 3983 Ring back tone The call lan...

Page 90: ...rtment group 2 and department group 3 4801 1 0 00 4801 1 1 00 4801 1 2 01 4801 1 3 01 Important Points Department Call is allowed through DID also To know programming details please refer Configuratio...

Page 91: ...ision Vision greets the caller as per the daytime nighttime System plays initial guidance message Dial the station or dial to dial by name or dial 9 for assistance Caller dials Vision plays Dial by Na...

Page 92: ...responding Busy Answer the Call How to use it Call the Vision Dial Dial first three letters of the name of the person you wish to call Vision transfers the call to the dialed station How to program S...

Page 93: ...s the station names in such a manner that no acronym corresponds to two different names If in an organization two persons have a same name then a suitable acronym should be given to each of them to av...

Page 94: ...den on the operator 2 Calls are transferred faster which saves the caller s time 3 Useful even during non working hours and holidays 4 Give professional image to the company How it works Flow charts g...

Page 95: ...rogrammed destination station End System answers the call by going OFF Hook Yes No Is voice message greeting programmed for this trunk and current time System plays the greeting message No Yes System...

Page 96: ...plays the wrong dial message gives busy tone to the caller A Yes No System plays the busy message gives busy tone to the caller A No System transfers the call to the dialed station The caller gets rin...

Page 97: ...activate DID on all trunks during day time 3501 Code Step 2 Use following command to activate DID on a trunk during night time 3502 1 Trunk Code Where Trunk is the software port from 0 to 2 Code Mean...

Page 98: ...mer If no digit is dialed then the call goes to the landing destination The system waits for the call to be answered by a station for DID Inactivity timer On expiry of the DID inactivity timer the sys...

Page 99: ...Vision System Manual 99 Matrix Step 6 Please refer Voice Message Applications for more details Relevant Topics 1 Time Table 181 2 Voice Message Applications 205 3 Privacy 139 X X...

Page 100: ...digit to continue the talk Dial 0 to disconnect the call You are still logged in the system You can make another call by grabbing P T line Dial 0 to end the DOSA session How it works To make one DOSA...

Page 101: ...ssword X The system gives DOSA dial tone short beeps for time DOSA Beeps timer These short beeps indicates successful log in The system waits for the caller to grab a trunk during these beeps by diall...

Page 102: ...to a station to which DOSA call is to be allowed Step 3 Set DOSA Inactivity Timer using command 3020 Step 4 Set DOSA Warn Timer using command 3021 Step 1 Use following command to enable DOSA on a tru...

Page 103: ...day and night modes independently DOSA inactivity timer is the time for which a line remains active even after the call is finished if the user forgets to log out by dialing 0 Hence it is advisable t...

Page 104: ...rm Call 4 Auto Call Back Call 5 Door Phone Call 6 Programming 7 Boss Ring Four ring types available are ON OFF ON OFF ON OFF ON OFF 1 Single 750 2250 Intenal Call 2 Double 400 400 400 1800 Trunk Call...

Page 105: ...ock is installed the owner can open the lock by dialing a code The owner can speak to the Door Phone even when there is no ring by dialing 3996 after lifting the handset How to install a Door Phone Ma...

Page 106: ...rns steady ON when the call is routed and while in speech Door Phone LED turns OFF when Door Phone goes idle It remains OFF in Door Phone idle condition The ring cadence on the stations programmed in...

Page 107: ...minutes after which the station gets locked automatically Set minutes to 00 for manual locking By default it is manual lock Range for time is 00 to 99 minutes 00 for manual locking and 01 99 for auto...

Page 108: ...If you decide to use Auto Dynamic Lock set the parameter minutes in the command 143 User Password Minutes to a desirable value Use the command 141 User Password to unlock the station Step 4 Change you...

Page 109: ...l trunk access code Dial the external Telephone Number Important Points The stations having access to trunk will only be able to make External Calls The station with higher Toll Control will only be a...

Page 110: ...time 3702 1 Trunk Code Where Trunk is the software port number 0 2 of the trunk of which the calls are to be forwarded Code Meaning 0 ECF disabled 1 ECF enabled Use following command to enable disable...

Page 111: ...me as DOSA calls The ECF call shall get disconnected after time DOSA Inactivity Timer DOSA Wait Timer Hence to continue as ECF call it is mandatory for the user to dial any digit after the warning bee...

Page 112: ...Vision provides a facility to give external music to the users by way of connecting an external music source It is possible to give external music to the station and external callers while they are ke...

Page 113: ...set to a higher value a genuine disconnection will take longer time Some are known to use longer flash time You have to program the station flash timer with little higher value than the flash timer u...

Page 114: ...mber is of less than four digits Use following command to default the flexible numbers of all the stations 4201 A typical table of default flexible numbers looks like Software Port Flexible Number 00...

Page 115: ...way if 3111 is used then 311 can t be used programmed Same flexible number cannot be assigned to two different stations For example you if have used 211 for one station then 211 can t be assigned to...

Page 116: ...d How to use it 1 Speech with Party A 2 Dial Flash Party A goes on Hold and gets Music on Hold Caller gets dial tone 3 Dial Station or Trunk Access Code Speech with dialed station or trunk dial tone I...

Page 117: ...er many times in a day Once this feature is enabled as soon as you lift the handset the system dials the telephone number and you get connected to the external person This feature is also called Hotli...

Page 118: ...ault value of hot line timer is 3 seconds and its range is 2 9 seconds The hot line timer cannot be set to 0 or 1 second Cancel Hotline 1 Lift the handset Dial tone 2 Dial 150 Confirmation tone Please...

Page 119: ...l the desired station s flexible number The called station ring Speech is established when the called party lifts the handset Important Points Hands free Operation is also possible if a speakerphone i...

Page 120: ...he system only when trunk 2 is free On completion of surfing when a command to cancel this feature is issued trunk 2 gets diverted to trunk port2 Now it becomes accessible to the stations NC NC C C NO...

Page 121: ...Vision System Manual 121 Matrix Relevant Topics 1 Class of Service COS 70 2 Station Parameters 177 3 Trunk Parameters 199 X X...

Page 122: ...ogram Interrupt Request is a programmable feature Please refer Class of Service COS for details on how to allow Interrupt Request to a user Timer of Relevance Interrupt Request Timer Time for which th...

Page 123: ...ast number How to program Last Number Redial is a programmable feature Please refer Class of Service COS for details on how to allow last number Redial to a user Timer of Relevance Redial Wait Timer I...

Page 124: ...me based LCR This logic is used when different SPs provide different rates during different timings of the day This logic uses online dialing In online dialing the digits dialed by the user are direct...

Page 125: ...provide code to each trunk 3402 1 Trunk SP Code Where Trunk is a software port from 0 to 2 SP Code is from 0 to 3 Use following command to assign same service provider to all trunks 3402 SP Code Step...

Page 126: ...sequence is from 0 to 3 The default time zone wise LCR table would look like Time Zone Index 00 00 23 59 0 1 2 3 00 00 23 59 0 1 2 3 00 00 23 59 0 1 2 3 00 00 23 59 0 1 2 3 Service Providers in hierar...

Page 127: ...it is mandatory to complete this command If fewer number of service providers are used then repeat the cheapest service provider for remaining Use following command to default Number wise LCR table 3...

Page 128: ...M HH MM 1 HH MM HH MM 2 HH MM HH MM 3 HH MM HH MM Use following command to program Number Index for Mixed LCR 3433 1 Number Index Number String Where Number Index is from 0 to 9 Number string can be a...

Page 129: ...or 20 00 to 23 00 followed by BSNL and Hughes BSNL is cheapest for 23 00 to 08 00 followed by Reliance and Hughes Service providers can be assigned SP numbers as BSNL SP0 Reliance SP1 Hughes SP2 Use f...

Page 130: ...0 2 Use following command to program number index for LCR 3422 1 0 022 3422 1 1 665555 3422 1 2 011 Use following command to assign SPs for respective numbers 3423 1 0 0 1 2 0 3423 1 1 1 2 0 1 3423 1...

Page 131: ...ollowing command to assign SPs for respective number wise and zone wise LCR 3434 1 0 0 0 2 1 0 3434 1 1 1 1 0 2 1 The table will look as below Number Index Time Zone Index 022 011 B B 08 00 to 20 00 0...

Page 132: ...on the LCD of the requesting station How to use it 1 Lift the handset Dial tone 2 Dial 199 Station Confirmation tone 3 Disconnect Station rings The Number is displayed on the LCD of the CLI phone 4 L...

Page 133: ...External Music Source A hold on music of your choice can be played while you keep a person on hold The Vision supports an external music interface marked Music This interface can handle un amplified...

Page 134: ...not cover damages resulting from improper use VM Music A music of your choice can be recorded in the Voice Module and the same can be played while keeping a trunk station on hold How to program Use f...

Page 135: ...orks When any station presses 9 the system diverts the call to the operator he is assigned How to program Use following command to program the Operator station 1101 Station Where Station is from 00 to...

Page 136: ...to the PAS port Please take care to keep the jumper J6 on the card in A B position If public address is to be made an external amplifier with matching speaker should be connected to the PAS port The...

Page 137: ...ass of Service COS for details on how to allow PAS to a user Important Points It is possible to hold PAS activity and attend another call It is possible to have conference with PAS port as one of the...

Page 138: ...lowing block diagram shows the power fail transfer function for one port T elephone connection in the field Station Circuit P TLine Power fail T ransfer for One Port C C NO NC NC NO T elephone connect...

Page 139: ...acy against all these types of intrusions This is known as Privacy There are four types of intrusions against whom a user might wish privacy 1 Privacy from Interrupt Request and Barge In 2 Privacy fro...

Page 140: ...on C dials Interrupt Request Barge In or Raid Is station C allowed the dialed feature Is Station A programmed with privacy against Interrupt Request Barge In or Raid Call blocked Station C gets error...

Page 141: ...mmed with privacy against trunk call beeps System gives beeps to station A for trunk landing ring timer Does station A attends the trunk call Station B goes on hold Caller gets connected to Station A...

Page 142: ...outed to station A He gets ring End The caller gets DID error message or DID error tone End Yes No How to program Call Privacy is a programmable feature Please refer Class of Service COS for details o...

Page 143: ...details please refer respective sections Vision has fixed number of station ports and trunk ports each port has a hardware port a software port and a flexible number associated to it Following table...

Page 144: ...correctly system gives error tone Only one person can enter SE mode at a time To exit SE dial 00 from the programming tone You get Matrix dial tone System Administrator SA Mode SA mode allows SA to ch...

Page 145: ...em continues to function normally even during programming This allows the SE or SA to change the settings without disturbing any communication The SE mode and the SA mode are password protected so tha...

Page 146: ...on Busy tone 3 Dial 4 Speech 4 Start talking How to program Raid is a programmable feature Please refer Class of Service COS for details on how to allow Raid to a user Important Point If a station is...

Page 147: ...ed to check and reset RTC values at least once every month to correct this drift How to program Use following command to set date parameters 1001 Date Month Year Where Date 01 to 31 leading zero must...

Page 148: ...ON OFF office lights Duration based Auto OFF Manual Automatic A gadget can be switched ON manually and switched OFF automatically after some programmed time once the command is issed A typical applic...

Page 149: ...gized which throws the contact terminal to NO position This opens the circuit path which in turn turns OFF the device connected to it Figures shown below depicts the operation of Relay Port From Contr...

Page 150: ...ns How to program Step 1 Program mode of operation of relay port using command 1801 Step 2 Program ON time in relay port table using command 1802 Step 3 Program OFF time in relay port table using comm...

Page 151: ...should be greater than ON time Also the system makes each entry in ascending order of time i e morning activities time should be programmed before evening time activities Use following command to cle...

Page 152: ...Seconds Where Seconds is from 000 to 255 By default Relay port OFF duration timer is 60 seconds Step 6 Use following command to operate relay if used in total manual Partial manual mode 3990 To turn...

Page 153: ...04500 1802 1 08 111500 1802 1 09 114500 1802 1 10 121500 1803 1 00 070045 1803 1 01 072030 1803 1 02 080030 1803 1 03 083030 1803 1 04 090030 1803 1 05 093045 1803 1 06 101545 1803 1 07 104530 1803 1...

Page 154: ...remote end Operator dials the command Is SE SA password correct System gives Error tone to the operator System gives programming tone The person at remote end operator can dial any programming command...

Page 155: ...155 Matrix Important Point When 00 is dialed to come out of SE mode the remote end goes on hold The operator at the system end should dial Flash to retrieve the remote end Relevant Topic 1 Programmin...

Page 156: ...hich these codes should be dialled out How it works Following flowchart explains how this feature works Start The system keeps track of timings stored in the scheduled dialing table Current time progr...

Page 157: ...e following command to program time at which the number is to be dialed out 2004 1 Number Index Time Where Number Index is from 0 to 7 Time is in Hour Minute 24 hour format Step 4 Use following comman...

Page 158: ...the Vision delivers a pre recorded Emergency message If the called party is busy the system tries another Emergency number and tries to deliver emergency message This is repeated for all the three em...

Page 159: ...rgency message to the called party and stops the retries for the last dialed number PBX checks the counter for the next Emergency number Is current count maximum count The system stops further retries...

Page 160: ...state signifies that the DIP is normally open This contact can be closed by giving a command or automatically Use following command to program the DIP as Active High or Active Low 1902 Code Where Code...

Page 161: ...trunk line and tones may not be sensed properly In such case it is possible that the system might consider an immature call as a served request Hence it is advisable to install dedicated security devi...

Page 162: ...ne trunk Thereby it is possible to access a particular trunk It is possible to access first trunk L1 by dialing 61 second trunk L2 by dialing 62 and third trunk L3 by dialing 5 How to use it 1 Lift th...

Page 163: ...nuously till the call matures Such a station continues ringing even when other stations of the group are hunted This is called Continuous ringing and can be programmed for each station If the call is...

Page 164: ...a software port number is from 00 to 08 Use following command to program same station for all station groups 4702 Destination Index Station Step 2 Use following command to program the time for which e...

Page 165: ...up rotation is on Example 1 Program the system for following constraints Marketing department is frequently accessing by callers using DID facility Marketing department in a company has four stations...

Page 166: ...ongwith station 21 and 22 The requirement is for trunk landing Two station groups one for day time and other for night time should be formed to meet the requirement Use following commands 4702 1 01 0...

Page 167: ...uously Use following commands 4702 1 03 0 01 4702 1 03 1 02 4702 1 03 2 05 4702 1 03 3 04 4704 1 03 0 1 4704 1 03 1 1 4704 1 03 2 1 4704 1 03 3 1 Please refer Door Phone to assign a station group to D...

Page 168: ...d to keep records of calls made from the system SMDR is useful in monitoring and controlling the cost of telephone calls The Vision can keep track of each call made by any station Each call is stored...

Page 169: ...1501 Default Storage settings All calls are stored Call Splitting is ON Filter commands These commands enables the user to select the type of calls to be stored viz station wise trunk wise destinatio...

Page 170: ...Use following command to default all the numbers in the list 1513 Duration wise Sometimes it is required to filter out the calls of small durations Use following command to set the filter for call dur...

Page 171: ...d and printed It is also possible to generate these reports as and when the call is made i e online printing provided computer is connected or offline The calls are stored in the SMDR buffer in both c...

Page 172: ...er string with max 16 digits Calls having duration of higher value 1546 Minutes Seconds Minutes Seconds in MM SS 24 hour format Use following command to start printing the reports 1540 Incoming Call I...

Page 173: ...ilters set Use following command to set SMDR storage mode 1550 Store Flag Where Store Flag Meaning 0 Don t store incoming calls 1 Store incoming calls as per the filters programmed Use following comma...

Page 174: ...runk port number on which the call was received Station Number who received the call Date on which the call is received Time when the call arrived Call Answer Duration Call Speech Duration Remark Rema...

Page 175: ...alls 1594 Flag All Calls 1595 Flag Calls received by a Station 1581 1 Station Calls received by a range of Station 1581 2 Station Station Calls received by all the Station 1581 Calls received on a tru...

Page 176: ...R OUTGOING CALLS REPORT as on Sat 14 01 00 at 05 34 Stn All Trk All Time All Num Date All Duration 00 00 SR STN TRK NUMBER DATE TIME DUR REM 001 21 1 123456 10 01 00 04 56 00 00 12 N 002 21 2 123456 1...

Page 177: ...ng command to program the port type for a station 4101 1 Station Port Type Where Station is the software port number of the station from 00 to 08 Port Type Meaning 0 Normal Port 1 CLI Port Use followi...

Page 178: ...mory II TAC Number II TAC Number 00 0 01 0 02 0 03 0 04 0 05 0 06 0 07 0 08 0 09 0 MATRIX VISION Software V1 5 Page 1 Station 01 Parameters as on Tue 07 02 00 at 21 29 Flexible Number 22 Dial Name Fla...

Page 179: ...3 Reverse SE Password On giving this command all the programmable parameters of the system will be set to default values However the timings of the voice message recorded in the system will not be set...

Page 180: ...remember the SE password Without this password it is not possible to enter the program mode and change the settings It is advisable to make a note of this password at a safe place However if the syst...

Page 181: ...M Daytime Nighttime Time Zone Week days Default Time Table Start Time End Time Start Time End Time Sunday 00 00 00 00 00 00 23 59 Monday 09 00 18 00 18 00 09 00 Tuesday 09 00 18 00 18 00 09 00 Wednesd...

Page 182: ...1 Step 3 Use following command to program the time table 1053 Day Start Time End Time Where Day Sun Mon Tue Wed Thu Fri Sat Code 1 2 3 4 5 6 7 Start time Working hours start time in 24 hours Hour Min...

Page 183: ...nual mode and should be changed to night mode before leaving the office on the day before the holiday On coming back to the office you can changed it to daytime and then to automatic mode Working hour...

Page 184: ...nce call In this case number string 022 should be programmed in one of the locations of the allowed list and should be assigned to station 21 Similarly station 21 is not allowed any long distance call...

Page 185: ...commands 4501 and 4511 for day time Step 4 If default denied lists satisfy the requirement assign denied lists to the stations using commands 4502 and 4512 for night time Step 5 If the requirement ca...

Page 186: ...st Use following command to assign allowed list to a station during night time 4502 1 Station Allowed List Where Station is the software port number of the user from 00 to 08 Allowed List is from 0 to...

Page 187: ...se refer Configuration Report Example Let us program the system for following conditions We have two station users 21 and 22 software port number 00 and 01 For 21 During daytime Allow 011 6565655 and...

Page 188: ...6 Use following command to assign denied list to station 21 software port is 00 during night time 4512 1 00 0 Use following command to assign allowed list to station 22 software port is 01 during day...

Page 189: ...ay time Doing so when a station dials 0 he gets any of the free trunks from trunk access group It is possible to assign same trunk access code 0 to a trunk access group containing no trunk in night ti...

Page 190: ...em waits for next action from the user System allots free trunk from the trunk access group as per number logic and rotation logic System waits for dialing of entire number System finds cheapest trunk...

Page 191: ...unks available with TAG System waits for dialing of entire number System gives busy tone to station System waits for next action from the station user End No Yes Yes No Is the number dialled allowed f...

Page 192: ...access groups 4402 Trunk0 Trunk2 Trunk Access Group Trunk allowed Trunk Access Code both daytime and nighttime 0 0 1 2 0 and 5 1 0 61 2 1 62 3 2 No code assign 4 No trunk No code assign 5 No trunk No...

Page 193: ...nd trunk access code to all the stations for nighttime 4412 Trunk Access Group Index Trunk Access Group Trunk Access Group Trunk allowed Trunk Access Code both daytime and nighttime 0 0 1 2 0 and 5 1...

Page 194: ...1 1 1 2 4402 1 2 1 2 3 4402 1 3 4402 1 4 1 4411 1 00 0 0 4411 1 01 0 0 4411 1 02 0 1 4411 1 03 0 1 4411 1 04 0 2 4411 1 05 0 2 4411 1 06 0 2 4411 1 07 0 2 4411 1 08 0 3 4411 1 08 1 3 4411 1 08 2 3 44...

Page 195: ...Manual 195 Matrix Important Point To know programming details please refer Configuration Reports Relevant Topics 1 Least Cost Routing LCR 124 2 Time Table 181 3 Class of Service COS 70 4 Trunk Parame...

Page 196: ...ation group Step 2 Use following command to assign station group as trunk landing group for a trunk for day time 3301 1 Trunk Station Group Where Trunk is the trunk software port from 0 to 2 Station G...

Page 197: ...4703 1 00 0 10 4703 1 00 1 10 4703 1 00 2 10 4703 1 00 3 10 4704 1 00 0 0 4704 1 00 1 0 4704 1 00 2 0 4704 1 00 3 0 4705 1 00 0 Make Group 1 as per the requirement 4702 1 01 0 00 4702 1 01 1 00 4702...

Page 198: ...tations Hence if less number of stations are to be programmed in a station group then assign the same stations again for remaining destinations within the group As shown in the example above station g...

Page 199: ...located to a user Use following command to enable disable a trunk 3101 1 Trunk Code Where Trunk Trunk Software Port Number from 0 to 2 Code Meaning 0 Trunk port disabled 1 Trunk port enabled Use follo...

Page 200: ...ion user on grabbing the trunk line To understand the significance of this timer let us consider a situation A telephone line coming from an old telephone exchange is interfaced with the Vision Now wh...

Page 201: ...s due to old types of PSTNs When user himself is dialing the number he inadvertently waits for the dial tone and then dials the number But this is not so when PBX dials the number When Redial or Auto...

Page 202: ...ay Time Night Time Station Group 0 0 DID Off Off DOSA Off Off ECF Off Off VM On On MATRIX VISION Software V1 5 Page 1 Trunk 1 Parameters as on Tue 07 02 00 at 21 30 Trunk Enabled Yes Dial Type Tone Li...

Page 203: ...fer Class of Service COS for details on how to allow trunk reservation to a user Timer of Relevance Trunk Reservation Timer Time for which the trunk is reserved for you Command 3015 Minutes Default 00...

Page 204: ...he users Please note that the features requiring password cannot be used with default password Thus it is compulsory for the user to change the User password if he wishes to use any of the features th...

Page 205: ...guidance can be activated on all the trunks However if the voice module is engaged for one trunk the caller on the other trunk will not get voice guidance He would get music followed by dial tone of...

Page 206: ...001 company Best and continued efforts of our employees to deliver optimum quality products have made this possible Voice guidance for Alarm This feature is very useful in hotels where it is required...

Page 207: ...on 1402 VM Duration Where VM Duration is from 000 to 255 in seconds By default VM duration is 240 seconds Example VM 120 is to be used 1402 120 Step 2 Voice module can be divided into maximum 16 parts...

Page 208: ...lication Step 7 Use following command to set default values for all the VM parameters 1401 On issuing this command VM config is changed as follows 1 VM duration 240 seconds 2 Number of VM parts 13 3 R...

Page 209: ...and 1404 1 Issue command 1405 Part Number You will hear confirmation tone Start the player as soon as the confirmation tone stops on the phone The recording has started Replace the handset as soon as...

Page 210: ...application would work as before It is advisable to the SE that before issuing the command to default the system config number of VM parts and assignment of VM application to a VM part number is known...

Page 211: ...mber 23 His user password is 3535 He is sitting at station number 25 He needs to make a long distance call from 25 but such facility is not allowed from there The user can dial Walk in Class of Servic...

Page 212: ......

Page 213: ...Section 3 Appendices...

Page 214: ......

Page 215: ...ak ratio 1 2 B DTMF Dialing As per CCITT recommendation Q 23 Trunk Dialing A Pulse Dialing 10 PPS 5 make Break ratio 1 2 Break period between 66 to 68 ms IDP 667 ms B DTMF Dialing As per CCITT recomme...

Page 216: ...ll set Alarms 160 Auto Call Back ACB Auto Call Back On Busy Station 2 Cancel Auto Call Back 102 Auto Call Back On No Reply Station Flash 2 Cancel Auto Call Back 102 Auto Redial Auto Redial 77 Cancel A...

Page 217: ...hut Time 143 User Password Minute Change Password 144 Old Password New Password Executive Secretary Executive Secretary 131 Station Hot Line Hot Line 153 Station Hot Line Delay 154 Seconds Hot Outward...

Page 218: ...sion System Manual Raid Raid Station 4 Relay Port Relay Off On 3990 3991 Trunk Access Trunk Access Group Selective 0 or 5 or 61 or 62 Walk In Class Of Service Walk In Class Of Service 111 Station User...

Page 219: ...DC Table Enable disable CDC for Outgoing call in a CDC table 4910 1 CDC Table Code Enable disable CDC for Outgoing call in all CDC tables 4910 Code Enable disable CDC for Incoming call in a CDC table...

Page 220: ...te DID on a trunk during night time 3502 1 Trunk Code Activate DID on all trunk during night time 3502 Code Act Voice Guidance for DID on a trunk during Daytime 3503 1 Trunk Code Activate VG for DID o...

Page 221: ...Mixed LCR table 3431 Music On Hold MOH Select music source 1102 Code Operator Program the Operator Station 1101 Station Real Time Clock Set Current Date 1001 Date Month Year Set Current Day 1002 Day...

Page 222: ...re outgoing calls for all the trunks 1512 Storage Flag Program a number in the list 1513 1 Index Number Default all the numbers in the list 1513 Set the filter for call duration 1514 Minutes Seconds P...

Page 223: ...E Password Load default values of all timers 1107 System Security Passwords Change SE Password 1104 Old SE Password New SE Password Change SA Password 1105 Old SA Password New SA Password Time Table P...

Page 224: ...Station Group Trunk Parameters Enable disable a trunk 3101 1 Trunk Code Enable disable all the trunks 3101 Code Program the dial type of a trunk 3102 1 Trunk code Program the same dial type of the tru...

Page 225: ...the telephone instrument Try replacing the telephone instrument Dial 130 to disable call forward call follow me feature Station found busy Check whether hook set is properly kept on the cradle Try re...

Page 226: ...e figure shown in topic Relay Port Please check for any open circuit in the wiring Security Dialer does not work Please check the connections of the Panic Switch Sensor to the Digital Input Port Pleas...

Page 227: ...ublic Switch Telephone Network PULSE DIALING A type of signaling in which codes digits are dialed in pulses PULSE A waveform generated by making and breaking of loop current RTC Real Time Clock Date a...

Page 228: ...rol 48 Call Duration Limiter Please refer Call Duration Control 48 Call Forward 53 Call Hold Please refer Hold 116 Call Park 56 Call Pick Up 57 Call Progress Tones 58 Call Splitting 61 Call Toggle Ple...

Page 229: ...Dynamic Lock 107 E ECF 110 Enter Program Mode Please refer Programming the System 143 Enter System Administrator SA Mode Please refer Programming the System 143 Enter System Engineer SE Mode Please r...

Page 230: ...ompatibility Please refer Behind the PBX Applications 45 PBX Expansion Please refer Behind the PBX Applications 45 Personal Memory Dialing Please refer Abbreviated Dialing 25 Pilot Call Please refer D...

Page 231: ...me Clock 147 Time Table 181 Toggle Please refer Call Splitting 61 Toll Restriction Override Please refer Walk In Class of Service 211 Tone Please refer Call Progress Tones 58 Tone Specifications Pleas...

Page 232: ...Matrix 232 Vision System Manual Notes Requirement Extensions to be given flexible numbers from 21 22 23 to 25 COS group for 21 22 23 and 25 is 7...

Page 233: ...Vision System Manual 233 Matrix Notes...

Page 234: ...Matrix 234 Vision System Manual Programming Register R e g i s t e r o f C h a n g e s S N Date Major Programming Changes made...

Page 235: ...Vision System Manual 235 Matrix Programming Register R e g i s t e r o f C h a n g e s S N Date Major Programming Changes made...

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