Masimo Rad-67 Pulse CO-Oximeter, Operator'S Manual

Page: 74 / 106

Rad-67 Chapter 7: Troubleshooting
www.masimo.com 72 Masimo
Symptom Potential Causes Next Steps
Device screen is blank

The device is in low
power mode to
conserve power.

The device is Off.

The brightness
display is not
correct.

Battery may be
depleted.

Internal failure.

Touch the screen to turn the
display On.

Turn Rad-67 Off and On. See
Powering the Rad-67 ON and
OFF
on page 28.

Adjust the brightness setting.
See
Brightness on page 52.

Check AC power connection
and recharge.

Contact Masimo service. See
Contacting Masimo on page
95.
Touchscreen/Buttons
do not respond when
pressed

EMI (Electro
Magnetic
Interference).

Internal failure.

Turn Rad-67 Off and On. See
Powering the Rad-67 ON and
OFF
on page 28.

Relocate the device from other
devices that may cause
electromagnetic interference.

Contact Masimo service. See
Contacting Masimo on page
95.
Battery run time
significantly reduced

Battery not fully
charged.

Battery damaged.

Battery capacity
effected.

Check battery charge level
indicator.

Check battery is fully charged.

Contact Masimo service. See
Contacting Masimo on page
95.
Device does not detect
that patient cable is
connected

Cable connector not
properly connected
to the device.

Damaged connector.

Damaged cable.

Cable expired.

Internal failure.

Remove and reconnect cable.

Ensure the connector is fully
connected to the device.

Replace cable.

Contact Masimo service. See
Contacting Masimo on page
95.