Rad-67
Chapter 9: Service and Maintenance
www.masimo.com
95
Masimo
Repair Policy
Masimo or an authorized service department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the device repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in
Cleaning
on page 93. Make sure the equipment is fully dry before
packing.
To return the device for service, refer to
Return Procedure
on page 95.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in
Cleaning
on
page 93. Make sure the equipment is fully dry before packing. Call Masimo at 800-326-
4890 and ask for Technical Support. Ask for an RMA number. Package the equipment
securely, in the original shipping container if possible, and enclose or include the following
information and items:
A letter describing in detail any difficulties experienced with the Rad-67. Include
the RMA number in the letter.
Warranty information, a copy of the invoice or other applicable documentation
must be included.
Purchase order number to cover repair if the Rad-67 is not under warranty, or for
tracking purposes if it is.
Ship-to and bill-to information.
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
A certificate stating the Rad-67 has been decontaminated for bloodborne
pathogens.
Return the Rad-67 to the shipping address listed in
Contacting Masimo
on page
95 below.
Contacting Masimo
Masimo Corporation
52 Discovery
Irvine, California 92618
Tel:+1 949 297 7000
Fax:+1 949 297 7001
