Masimo Rad-67 Pulse CO-Oximeter, Operator'S Manual

Page: 75 / 106

Rad-67 Chapter 7: Troubleshooting
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Symptom Potential Causes Next Steps
Device does not detect
that the sensor is
connected

Sensor not properly
connected to device.

Improper placement
of sensor.

Damaged sensor.

Internal failure.

Remove and reconnect sensor.

Ensure the connector is fully
connected to the device.

Reapply sensor to the patient.
Refer to sensor
Directions For
Use .

Replace sensor.

Turn Rad-67 Off and On. See
Powering the Rad-67 ON and
OFF on page 28.

Contact Masimo service. See
Contacting Masimo on page
95.
Device does not
communicate to other
external devices
through wireless
connection

External device is
not compatible.

Wi-Fi is not turned
on and/or not
correctly configured.

Location does not
have wireless
availability.

Connected network
is not available.

Internal failure.

Check external device
compatibility.

Check that the wireless feature
is on and correctly configured.
See
Wi-Fi on page 49.

Check wireless availability for
location.

Check network settings and
availability.

Contact Masimo service. See
Contacting Masimo on page
95.