Rad-67
Chapter 7: Troubleshooting
www.masimo.com
69
Masimo
Symptom
Potential Causes
Next Steps
SpHb Measurement
Ability Unavailable
Entered patient age is
17 or younger.
Skip was selected
instead of entering a
patient label (when
required), age and
gender.
Sensor does not have
ability to measure
SpHb.
SpHb is not measured on
patients 17 years old and
younger.
Ensure a patient label (when
required), age and gender are
entered when performing a
spot-check.
Ensure proper sensor
application.
Replace the sensor.
Spot Check Results
do not display SpHb
(SpHb displays as "-
-")
Measure SpHb
button
was not selected during
spot-check.
Entered patient age is
17 or younger.
Low SIQ Value
Ensure
Measure SpHb
button
is selected during spot-check.
SpHb is not measured on
patients 17 years old and
younger.
Check if blood flow to the
sensor site is restricted.
Check the placement of the
sensor. Re-apply sensor or
move to a different site.
Dimly Lit
Parameters
Low signal quality.
Assess the patient.
Verify sensor type and size and
re-apply sensor. See
Directions
for Use
for sensor.
Check if blood flow to the
sensor site is restricted.
Check the placement of the
sensor. Re-apply sensor or
move to a different site.
Replace sensor.
Minimize or eliminate motion
at the measurement site.
Set to MAX Sensitivity. See
Sensitivity Modes Overview
on page 36.
