CellPipe
20H User Guide
v
Customer Service
Product and service information, and software upgrades, are
available 24 hours a day. Technical assistance options
accommodate varying levels of urgency.
Finding information and software
To obtain software upgrades, release notes, and addenda for this
product, log in to Lucent OnLine Customer Support at
http://www.lucent.com/support
.
Lucent OnLine Customer Support also provides technical information,
product information, and descriptions of available services. The
center is open 24hours a day, seven days a week. Log in and select
a service.
Obtaining technical assistance
Lucent OnLine Customer Support at
http://www.lucent.com/support
provides access to technical
support. You can obtain technical assistance through email or the
Internet, or by telephone. If you need assistance, make sure that you
have the following information available:
•
Active service or maintenance contract number, entitlement ID,
or site ID
•
Product name, model, and serial number
•
Software version
•
Software and hardware options. If supplied by your carrier,
service profile identifiers (SPIDs) associated with your line
•
Your local telephone company’s switch type and operating mode,
such as AT&T 5ESS Custom or Northern Telecom National
ISDN-1
