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Appendix 1 Troubleshooting
App1-10
6. USB Memory Problem
Question
When removing the USB memory equipment, device is stopped for some times.
Phenomenon
This happens when doing data backup including logging, recipe.
< Cause >
(1) This happens because memory card is removed when doing data backup.
<Solution>
(1) If possible, when monitoring XGT Panel, do not remove the memory card and after going out to the
waiting screen, execute the removing.
(2) Inescapably you have to remove it during the operation, remove when backup does not occur. If the
above phenomenon occurs, it works normally after about 10 seconds.
(3) In case of USB memory, please remove it when the LED of USB external memory is not flickering.
Question
After the repeated attachment/detachment of the USB storage device, it is not recognized
Phenomenon
It can happen when the attachment/detachment of the USB device is repeated for a short
period of time.
<Cause>
(1) When the USB device is recognized or removed, it takes a certain period of time(maximum a few
seconds) to recognize it. When the storage device is quickly installed/removed, however, it cannot be
normally recognized.
(2) There may be compatibility issues with the USB hub when using USB HUB.
(3) Compatibility issues may occur when using USB versions 3.0 and later hubs.
<Solution>
(1) It is recognized again after waiting for about a minute. Install it again after waiting for more than a minute.
(2) When removing/reinstalling the USB device, reinstall it after waiting for around 2-3 seconds.
(3) Use version 2.0 of the USB hub as much as possible. Also, please use external power for the HUB.
(4) If USB is not recognized when using the HUB, please remove the HUB and connect the USB memory.
Question
Window Pop up “USB Device malfunctioned, and system does not recognize it.”
Phenomenon
It can happen when the USB device is not recognized.
<Cause>
(1) This occurs when the device is not recognized due to a malfunction of a USB device, etc.
<Solution>
(1) Removing/reinstalling the USB device, reinstall it after waiting for around 2-3 seconds.
(2) If used a USB extension cable, please use USB memory without an extension cable.
Summary of Contents for eXP2 Series
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Page 38: ...Chapter 4 System Configuration 4 7 2 General ...
Page 41: ...Chapter 4 System Configuration 4 10 4 Printer ...
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Page 124: ...Appendix 2 Dimension App2 1 Appendix 2 Dimension Unit mm 1 eXP2 04X0D ...