40
TROUBLESHOOTING
Issue
Issue
Issue
Cause(s)
Cause(s)
Cause(s)
Solution
Solution
Solution
All lights on a single port turn
OFF
Aurora Pro is not audio reactive
Aurora Pro is not audio reactive
with Auto Gain
Aurora Pro not appearing on
mobile device’s Wi-Fi settings
Aurora Pro not appearing on
the Aurora Mobile App’s list of
devices
Connecting to Android devices
Live Control Mode/Show Mode
not working
LEDs flickering
LEDs stuck on one color
Odd colors appearing on LEDs
Tripped fuse—too much current
being pulled
Wrong mode/Wrong connection
Loud audio causes Auto Gain
to decrease automatically and
requires time to reset to ambient
sound levels
--
--
Android-specific connection
issues
Wrong mode
Not enough power
Broken LED
Not enough power
Not enough power
Turn Aurora Pro ON/OFF.
Check if audio reactive mode is
ON/OFF on Aurora Mobile App
or DMX console/controller.
Check if audio is connected to IN
1 or IN 2.
Check audio input level on the
Audio Control page
Give Aurora Pro ~15 seconds of
silence to calibrate the Auto-Gain
algorithm.
Turn Wi-Fi network ON/OFF on
the mobile device
Close and reopen the Aurora
Mobile App.
Forget the Aurora network in
the mobile device settings and
re-find it.
Turn mobile data ON/OFF. Turn
Bluetooth ON/OFF
Ensure that Aurora Pro is not in
DMX mode (next mode/pattern
status LED is yellow in DMX
Mode).
Check power requirements or do
end of line voltage testing.
Refer to the
Aurora Pro Power
Best Practices Appendix
for
details.
Check for broken LEDs.
Check power requirements. Re-
fer to the
Aurora Pro Power Best
Practices Appendix
for details.
Check power requirements. Re-
fer to the
Aurora Pro Power Best
Practices Appendix
for details.
Aurora Mobile App
Aurora Pro
Lighting
