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Lexmark XM7100 Series, User Manual

The Lexmark XM7100 Series is a high-performance multifunction printer designed for busy work environments. For detailed instructions on how to operate this versatile device, simply download the User Manual for free from our website. Discover all the features and functionalities of the XM7100 Series with ease.

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Contacting customer support

Before contacting customer support, make sure to have the following information:

•

Printer problem

•

Error message

•

Printer model type and serial number

Go to 

http://support.lexmark.com

 to receive e

‑

mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to 

http://support.lexmark.com

.

Troubleshooting

361

Summary of Contents for XM7100 Series

Page 1: ...XM7100 and XM7200 Series User s Guide August 2016 www lexmark com Machine type s 7463 Model s 496 696 896...

Page 2: ...ing the home screen 16 Using the touch screen buttons 18 Setting up and using the home screen applications 20 Finding the IP address of the printer 20 Finding the IP address of the computer 20 Accessi...

Page 3: ...inting from a mobile device 94 Printing from a ash drive 95 Printing con dential and other held jobs 97 Printing information pages 98 Canceling a print job 99 Copying 100 Making copies 100 Copying pho...

Page 4: ...er or ash drive 144 Understanding the scan options 146 Understanding the printer menus 149 Menus list 149 Paper menu 150 Reports menu 163 Network Ports menu 164 Security menu 177 Settings menu 184 Sav...

Page 5: ...64 Restoring factory default settings 265 Clearing jams 266 Avoiding jams 266 Identifying jam locations 269 Paper jam in the front cover 271 Paper jam in the rear door 274 Paper jam in the standard bi...

Page 6: ...ems 354 Solving home screen application problems 359 Embedded Web Server does not open 359 Contacting customer support 361 Notices 362 Product information 362 Edition notice 362 Power consumption 367...

Page 7: ...AZARD To avoid the risk of electrical shock do not place or use this product near water or wet locations CAUTION POTENTIAL INJURY This product uses a laser Use of controls or adjustments or performanc...

Page 8: ...their marked plug in ports This product is designed tested and approved to meet strict global safety standards with the use of speci c manufacturer s components The safety features of some parts may...

Page 9: ...twork Caring for and maintaining the printer Troubleshooting and solving problems User s Guide and Quick Reference Guide The guides are available on the Documentation CD Note These guides are also ava...

Page 10: ...untries and regions See the printed warranty that came with this printer Selecting a location for the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two o...

Page 11: ...4 3 1 2 5 1 Right side 150 mm 6 in 2 Front 394 mm 15 5 in 3 Left side 150 mm 6 in 4 Rear 150 mm 6 in 5 Top 150 mm 6 in Learning about the printer 11...

Page 12: ...5 1 6 7 8 4 10 9 1 Automatic document feeder ADF 2 ADF tray 3 ADF bin 4 4 bin mailbox 5 Standard bin 6 Multipurpose feeder 7 Standard 550 sheet tray 8 2100 sheet tray 9 Caster base 10 Printer control...

Page 13: ...0 sheet trays 2100 sheet tray 3 Caster base None 4 2100 sheet tray 550 sheet trays 5 4 bin mailbox Staple nisher Staple hole punch nisher Offset stacker When using optional trays Always use a caster b...

Page 14: ...e the ADF or the scanner glass to scan documents Using the ADF When using the ADF Load the document into the ADF tray faceup short edge rst Load up to 150 sheets of plain paper into the ADF tray Scan...

Page 15: ...ce to the USB port on the printer 4 Keypad Enter numbers letters or symbols 5 Start button Start a job depending on which mode is selected 6 Clear all Reset button Reset the default settings of a func...

Page 16: ...g to open the menu screen or to respond to messages Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions 6 1 12 11 10...

Page 17: ...t jobs Pro le names Bookmark container or print job names USB container or print job names for supported le types Features Feature Description Menu trail line Example Menus Settings Copy Settings Numb...

Page 18: ...physically near the printer Using the touch screen buttons Note Your home screen icons and buttons may vary depending on your home screen customization settings administrative setup and active embedd...

Page 19: ...Touch To Cancel Cancel an action or a selection Exit a screen and return to the previous screen without saving changes Reset Reset values on the screen Understanding the printer control panel 19...

Page 20: ...bers separated by periods such as 123 123 123 123 Finding the IP address of the computer For Windows users 1 In the Run dialog box type cmd to open the command prompt 2 Type ipconfig and then look for...

Page 21: ...d print both sides of a card on a single page For more information see Setting up Card Copy on page 23 Fax Scan a document and then send it to a fax number For more information see Faxing on page 119...

Page 22: ...m the printer home screen Note The printer must have permission to access the network folder FTP site or Web site where the bookmark is stored From the computer where the bookmark is stored use sharin...

Page 23: ...int when the application is used Default contrast setting Specify a setting to increase or decrease the level of contrast when a copy of the scanned card is printed Select Best for Content if you want...

Page 24: ...by periods such as 123 123 123 123 2 Click Settings Apps Apps Management Multi Send 3 From the Pro les section click Add and then customize the settings Notes See the mouse over help beside each eld f...

Page 25: ...rect type the correct IP address of the host computer where the speci ed destination is located For more information on obtaining the IP address of the host computer see Finding the IP address of the...

Page 26: ...ame or use the default name If a JVM Out of Memory error occurs then repeat the export process until the con guration le is saved To import a con guration from a le click Import and then browse to the...

Page 27: ...Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic component...

Page 28: ...urn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going...

Page 29: ...r board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 2 3 1 Lexmark Int...

Page 30: ...5 Reattach the shield and then align the screws with the holes 1 2 6 Tighten the screws on the shield Additional printer setup 30...

Page 31: ...les going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer rst before touching any control...

Page 32: ...the controller board access cover Installing an optional card CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up...

Page 33: ...1 Access the controller board For more information see Accessing the controller board on page 27 2 Unpack the optional card Warning Potential Damage Avoid touching the connection points along the edge...

Page 34: ...TION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord...

Page 35: ...the ISP 3 Screws for attaching the ISP mounting bracket to the controller board shield 4 Plastic bracket 4 Remove the metal cover from the ISP opening a Loosen the screw b Lift the metal cover and th...

Page 36: ...til it clicks into place Note Make sure that the plastic bracket has latched completely and that the plastic bracket is seated rmly on the cage 6 Install the ISP on the plastic bracket Note Hold the I...

Page 37: ...SP is seated between the guides of the plastic bracket 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP Note Turn the screw clockwise enough to hold the ISP in place...

Page 38: ...rovided screws to secure the ISP mounting bracket to the controller board shield 10 Tighten the thumbscrew that is attached to the ISP Warning Potential Damage Do not screw it on too tightly Additiona...

Page 39: ...rinter off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the...

Page 40: ...3 Locate the appropriate connector on the controller board cage Note If an optional ISP is currently installed then the printer hard disk must be installed onto the ISP Additional printer setup 40...

Page 41: ...ISP and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the...

Page 42: ...sk to the holes in the controller board cage and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly D...

Page 43: ...s to attach the printer hard disk mounting bracket c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded...

Page 44: ...ables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controlle...

Page 45: ...3 Remove the screws holding the printer hard disk in place 4 Remove the printer hard disk 5 Set aside the printer hard disk Additional printer setup 45...

Page 46: ...ter base Optional 2100 sheet tray or 550 sheet trays Printer For more information on installing a caster base or nisher see the setup documentation that came with the option Installing optional trays...

Page 47: ...mpletely from the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the optional tray with the caster base Note Make sur...

Page 48: ...and then slowly lower the printer into place Note Optional trays lock together when stacked 9 Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the p...

Page 49: ...front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical shock do no...

Page 50: ...l jack RJ 11 DSL lter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes 3 Printer power cord socket Connect the printer to a properly grounded...

Page 51: ...nstaller and then follow the instructions on the computer screen 3 For Macintosh users add the printer Note Obtain the printer IP address from the TCP IP section in the Network Ports menu Adding avail...

Page 52: ...on before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the printer A valid unique IP address for the printer to use on the netw...

Page 53: ...er name and password Certi cates No security If your wireless network does not use any type of security then you will not have any security information Note We do not recommend using an unsecured wire...

Page 54: ...roperly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Con guration method 1 From the printer control panel navigate to Network Ports...

Page 55: ...y method preshared key or passphrase network mode and channel 4 Click Submit 5 Turn off the printer and then disconnect the Ethernet cable Then wait for at least ve seconds and then turn the printer b...

Page 56: ...he serial cable is connected to the serial port on your printer Verifying printer setup When all hardware and software options are installed and the printer is turned on verify that the printer is set...

Page 57: ...rinting con guration 1 From the home screen navigate to Reports Network Setup Page 2 Check the rst section of the network setup page and con rm that the status is Connected If the status is Not Connec...

Page 58: ...t supported Universal size is 216 x 356 mm 8 5 x 14 inches for one sided and two sided printing When printing on paper less than 210 mm 8 3 inches wide the printer may print at a reduced speed after a...

Page 59: ...Loading paper and specialty media 59...

Page 60: ...guide to the correct position for the size of the paper being loaded until it clicks into place 2 1 1 Note Use the paper size indicators on the bottom of the tray to help position the guides Loading...

Page 61: ...L TR LGL A4 A5 EXEC JI S B5 Loading paper and specialty media 61...

Page 62: ...de the guide to the correct position for the size of the paper being loaded 3 1 2 Notes Lock the length guide for all paper sizes Use the paper size indicators on the bottom of the tray to help positi...

Page 63: ...ack with the printable side facedown Note Make sure the paper or envelope is loaded properly There are different ways for loading letterhead depending on whether an optional staple nisher is installed...

Page 64: ...ng prepunched paper for use with the staple nisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printing A B C A B C Note If th...

Page 65: ...per into the tray Load paper as shown in the illustration If you are loading envelopes then make sure that the ap side is facing up and the envelopes are on the left side of the tray Loading paper and...

Page 66: ...Make sure the paper is below the solid line which is the maximum paper ll indicator Warning Potential Damage Over lling the tray can cause paper jams Loading paper and specialty media 66...

Page 67: ...dia make sure the paper is below the dashed line which is the alternate paper ll indicator 6 For custom or Universal size paper adjust the paper guides to lightly touch the sides of the stack and then...

Page 68: ...te Set the correct paper size and type to avoid paper jams and print quality problems Loading the 2100 sheet tray CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray se...

Page 69: ...e width guide to the position for A5 LGLOFCFOLIO LTR A4 A5 1 LGL OFC FOLIO LTR A 4 A 5 2 LGL OFC FOLIO LTR A 4 A 5 b Squeeze and slide the length guide to the position for A5 until it clicks into plac...

Page 70: ...the A5 length guide until it clicks into place Loading A4 letter legal o cio and folio size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded LG...

Page 71: ...guide is still attached to the length guide then remove it from its place If the A5 length guide is not attached then proceed to step d c Put the A5 length guide in its holder 2 1 Loading paper and s...

Page 72: ...forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 4 Load the paper stack with the printable side facedown Note Make sure the paper is loade...

Page 73: ...rinting If you are loading prepunched paper for use with the staple nisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printin...

Page 74: ...r is below the maximum paper ll indicator Warning Potential Damage Over lling the tray can cause paper jams 5 Insert the tray Note Press the paper stack down while inserting the tray Loading paper and...

Page 75: ...the paper loaded Note Set the correct paper size and type to avoid paper jams and print quality problems Loading the multipurpose feeder 1 Pull down the multipurpose feeder door Note Do not load or cl...

Page 76: ...2 Using the handle pull the multipurpose feeder extender Loading paper and specialty media 76...

Page 77: ...urpose feeder is fully extended and open 3 Slide the width guide to the correct position for the size of the paper being loaded Note Use the paper size indicators on the bottom of tray to help positio...

Page 78: ...rth to loosen them and then fan them Straighten the edges on a level surface 5 Load the paper or specialty media Note Slide the stack gently into the multipurpose feeder until it comes to a stop Load...

Page 79: ...ading prepunched paper for use with the staple nisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printing A B C Note If the h...

Page 80: ...4 A5 LT R Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Make sure the paper or sp...

Page 81: ...the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray To unlink trays make sure the paper size or ty...

Page 82: ...nter IP address in the address eld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are u...

Page 83: ...atch the paper loaded in the tray Preprinting perforation and creasing may signi cantly affect the print quality and cause jams or other paper feed problems Before loading the card stock on the tray e...

Page 84: ...ntaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive Before loading labels on the tray ex and fan lab...

Page 85: ...be stiff enough to feed properly and may cause jams Note Two sided printing is supported for 60 176 g m2 16 47 lb paper Curl Curl is the tendency for paper to curl at its edges Excessive curl can caus...

Page 86: ...aphic or engraved printing process Avoid paper with rough or heavily textured surfaces Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet thes...

Page 87: ...any encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices Lexmark does not endorse speci c suppliers although a converter s product list for spe...

Page 88: ...s types and weights of paper they support Note For an unlisted paper size select the closest larger listed size Paper sizes supported by the printer Note When printing on paper less than 210 mm 8 3 in...

Page 89: ...110 x 220 mm 4 3 x 8 7 in X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X X Other Envelope 98 x 162 mm 3 9 x 6 4 in to 176 x 250 mm 6 9 x 9 8 in X X X 1...

Page 90: ...er For more information see Tips on using transparencies on page 85 Paper sizes types and weights supported by the output options Supported paper sizes Paper size 4 bin mailbox Offset stacker Staple n...

Page 91: ...le nisher Staple hole punch nisher Plain paper 90 176 g m2 24 47 lb bond X X X X 60 90 g m2 16 24 lb bond Card stock 163 g m2 90 Ib index X 1 1 199 g m2 110 Ib index X X X X Transparency2 146 g m2 39...

Page 92: ...paper 90 176 g m2 24 47 lb bond X X X X 60 90 g m2 16 24 lb bond Heavy paper 90 176 g m2 24 47 lb bond X X X X 60 90 g m2 16 24 lb bond Rough cotton 90 176 g m2 24 47 lb bond X X X X 60 90 g m2 16 24...

Page 93: ...ng the print job 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Send the print job Adjusting toner darkness 1 Open a Web browser and then t...

Page 94: ...evices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select the printer 3 Send the print job Printing...

Page 95: ...d If you insert the ash drive when the printer requires attention such as when a jam has occurred then the printer ignores the ash drive If you insert the ash drive while the printer is processing oth...

Page 96: ...til the document has nished printing If you leave the ash drive in the printer after leaving the initial USB menu screen then touch Held Jobs on the home screen to print les from the ash drive Support...

Page 97: ...PIN is set from the computer It must be four digits using the numbers 1 9 Repeat Job Expiration Print and store print jobs in the printer memory Verify Job Expiration Print one copy of a print job an...

Page 98: ...P address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the...

Page 99: ...anel touch Cancel Job or press on the keypad 2 Touch the print job you want to cancel and then touch Delete Selected Jobs Note If you press on the keypad then touch Resume to return to the home screen...

Page 100: ...y Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides Note To avoid...

Page 101: ...m the Content Source menu select the appropriate setting that best matches the original photo 4 Touch Copy It Note If you have more photos to copy then place the next photo on the scanner glass and th...

Page 102: ...om select the size of the original document 4 Navigate to Copy to select the tray containing the letterhead Copy It 5 If there are no trays that support letterhead then navigate to Manual Feeder selec...

Page 103: ...on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF...

Page 104: ...ransparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you...

Page 105: ...by 1 Touching Copy to or Copy from after setting Scale manually changes the scale value back to Auto Note Auto is the factory default setting This automatically adjusts the scan image of the original...

Page 106: ...ollated 1 Load an original document faceup short edge rst into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media suc...

Page 107: ...tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the...

Page 108: ...touch Finish the job Placing information on copies Placing a header or footer on pages 1 Load an original document faceup short edge rst into the ADF tray or facedown on the scanner glass Notes Do no...

Page 109: ...ing a copy job while pages are being printed 1 From the printer control panel touch Cancel Job or press on the keypad 2 Touch the job you want to cancel and then touch Delete Selected Jobs Note If you...

Page 110: ...e in value hold the button for two seconds or more Darkness This option lets you adjust how light or dark the copies are in relation to the original document Sides Duplex This option lets you make one...

Page 111: ...nning jobs into a single job Edge Erase This removes smudges or marks around the edges of a document You can choose to remove an equal area around all four sides of the paper or pick a particular edge...

Page 112: ...periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail FTP Settings E mail Settings 3 Enter the appropriate...

Page 113: ...an e mail shortcut using the printer control panel 1 From the home screen navigate to E mail Recipient type an e mail address To create a group of recipients touch Next address and then type the next...

Page 114: ...e original document and the copy paper size are the same 3 From the home screen navigate to E mail Recipient s 4 Type the e mail address or press using the keypad and then enter the shortcut number No...

Page 115: ...ress book 5 Touch Done Customizing e mail settings Adding e mail subject and message information 1 Load an original document faceup short edge rst into the ADF tray or facedown on the scanner glass No...

Page 116: ...ne for your e mail Message This option lets you type a message that will be sent with your scanned attachment File Name This option lets you customize the attachment le name Original Size This option...

Page 117: ...original document was printed using a printing press Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name Note Selecting this option automatically...

Page 118: ...disk is installed Using the advanced options Select from the following settings Advanced Imaging This adjusts the Background Removal Color Balance Color Dropout Contrast JPEG Quality Mirror Image Nega...

Page 119: ...ax machine business other entity or individual For more information see Regulatory notices for telecommunication terminal equipment on page 369 To enter your fax setup information use the printer cont...

Page 120: ...tings Fax Settings Analog Fax Setup 3 In the Fax Name eld type the name to be printed on all outgoing faxes 4 In the Fax Number eld enter the printer fax number 5 Click Submit Choosing a fax connectio...

Page 121: ...he printer 2 Connect the other end of the telephone cable to an active analog wall jack Notes You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you w...

Page 122: ...n for the printer Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically Connected to the same telephone wall jack PHONE LINE 1 Connect one end of the tele...

Page 123: ...phone cable to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after...

Page 124: ...onnect the telephone to the telephone port of the printer Notes This setup works best if you are using voice mail more often than fax and if you subscribe to a distinctive ring service When you answer...

Page 125: ...Digital subscriber line DSL splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and internet signals pass through the oth...

Page 126: ...x using VoIP telephone service CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or...

Page 127: ...dial tone If you need two phone ports for your devices but do not want to pay extra cost then use a phone splitter Plug the phone splitter into the port labeled Phone Line 1 or Phone Port and then pl...

Page 128: ...e printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem 3 Connect your analog telephone to the telephone port of the printer Note To check if t...

Page 129: ...OCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTI...

Page 130: ...t of the printer Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system Part name Part number Lexmark adapter plug 40X8519...

Page 131: ...ter to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones Connect the printer to any of the...

Page 132: ...e printer to answer Note The factory default setting for distinctive rings is On This sets the printer to answer single double and triple ring patterns a From the home screen navigate to Settings Fax...

Page 133: ...er home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2...

Page 134: ...ver or the Universal Fax Driver For more information go to http support lexmark com To use the fax option with the PostScript driver con gure and enable it in the Con guration tab For Macintosh users...

Page 135: ...type the name of the recipient Search Note You can search only for one name at a time 4 Touch the name of the recipient and then touch Fax It Sending a fax at a scheduled time 1 Load an original docum...

Page 136: ...x number Notes To create a multiple number shortcut enter the fax numbers for the group Separate each fax number in the group with a semicolon 4 Assign a shortcut number Note If you enter a number tha...

Page 137: ...as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray the...

Page 138: ...mory 1 On the home screen touch Cancel Jobs The Cancel Jobs screen appears 2 Touch the job or jobs you want to cancel Only three jobs appear on the screen touch the down arrow until the job you want a...

Page 139: ...r then temporarily disable it to load the Web page correctly 2 Click Settings Fax Settings 3 From the Fax Forwarding menu select Print Print and Forward or Forward 4 From the Forward to menu select Fa...

Page 140: ...mostly a photo or an image Text The content of the original document is mostly text or line art Text Photo The original document is a mixture of text graphics and photos Select from the following cont...

Page 141: ...b Edge Erase This removes smudges or marks around the edges of a document You can choose to remove an equal area around all four sides of the paper or pick a particular edge Edge Erase erases whatever...

Page 142: ...ents directly to a File Transfer Protocol FTP server Only one FTP address may be sent to the server at a time When an FTP destination has been con gured by your system support person the name of the d...

Page 143: ...touch Cancel and then reenter the information If you enter a number that is already in use then you are prompted to select another number Scanning to an FTP address You can use the printer to send sc...

Page 144: ...end It Scanning an FTP using the address book 1 Load an original document faceup short edge rst into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transp...

Page 145: ...click Next 4 Select a location on your computer where you want to save the scan image 5 Type a scan name and then a user name Note The scan name is the name that appears in the Scan Pro le list on the...

Page 146: ...scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 Insert the ash drive into the USB port...

Page 147: ...ger than an equivalent JPEG JPEG Use to create and attach a separate le for each page of the original document XPS Use to create a single XPS le with multiple pages RTF Use to create a le in editable...

Page 148: ...ormatted working printer hard disk is installed Using the advanced options Select from the following settings Advanced Imaging This adjusts the Background Removal Color Balance Color Dropout Contrast...

Page 149: ...SB Parallel x Serial x SMTP Setup Edit Security Setups Miscellaneous Security Settings Con dential Print Erase Temporary Data Files Security Audit Log Set Date and Time Settings Help Manage Shortcuts...

Page 150: ...and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray Con gure MP menu Use To Con gure MP Cassette Manual F...

Page 151: ...e linked When one tray is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and in the multipurpose feeder Tray x Type Plain Paper Card Stock Transparen...

Page 152: ...eder Size to appear as a menu The multipurpose feeder does not automatically detect paper size The paper size value must be set MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond...

Page 153: ...d Notes Plain Paper is the factory default setting From the Paper menu set Con gure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL...

Page 154: ...requested paper size is not available Notes All Listed is the factory default setting All available substitutions are allowed Off indicates that no size substitutions are allowed Setting a size substi...

Page 155: ...lt setting Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded in a speci c tray Note Normal is the factory default setting Rough Envelope Texture Rough Specify t...

Page 156: ...ock Weight Light Normal Heavy Specify the relative weight of the card stock loaded Note Normal is the factory default setting Transparency Weight Light Normal Heavy Specify the relative weight of the...

Page 157: ...oaded Note Normal is the factory default setting Colored Weight Light Normal Heavy Specify the relative weight of the colored paper loaded Note Normal is the factory default setting Light Weight Light...

Page 158: ...ad as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print jobs with Preprinted as the paper type Colored Loading Duplex Off Determine and set two sided prin...

Page 159: ...specialty media type with a factory default custom type name or a user de ned custom name created from the Embedded Web Server or from MarkVisionTM Professional Notes Paper is the factory default set...

Page 160: ...x in the printer menus Notes Rough Cotton is the factory default setting for custom scan sizes 1 and 2 ADF Media Type is the factory default setting for custom scan sizes 3 4 5 and 6 8 5 inches is the...

Page 161: ...imum then the printer uses the maximum height allowed 14 inches is the US factory default setting You can increase the height in 0 01 inch increments 356 mm is the international factory default settin...

Page 162: ...ated bin is full Notes Standard Bin is the factory default setting If multiple bins are assigned the same name then the name only appears once in the bin list x can be any number between 1 and 4 if th...

Page 163: ...twork printers or printers connected to print servers and when there is more than one network option installed Shortcut List Print a report containing information about con gured shortcuts Fax Job Log...

Page 164: ...e NIC Auto list of available network cards Allow the printer to connect to a network Notes Auto is the factory default setting This menu item appears only if an optional network adapter is installed S...

Page 165: ...ry in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel...

Page 166: ...pter View Card Speed View the speed of an active wireless network adapter Network Address UAA LAA View the network addresses Job Timeout 0 10 225 seconds Set the time before the printer cancels a netw...

Page 167: ...ing Enable FTP TFTP Yes No Enable the built in FTP server which lets you send les to the printer using File Transfer Protocol Note Yes is the factory default setting Enable HTTP Server Yes No Enable t...

Page 168: ...ry default setting Wireless menu Note This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter To access the menu navigate to Netw...

Page 169: ...ption method for the wireless network AppleTalk menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup AppleTalk Network Ports Network x Netw...

Page 170: ...ter to perform the special processing required for bidirectional communication following the conventions de ned by the NPA protocol Notes Auto is the factory default setting Auto sets the printer to e...

Page 171: ...external print server through the USB port ENA Netmask yyy yyy yyy yyy Set the netmask information for an external print server Note This menu is available only when the printer is attached to an exte...

Page 172: ...ady buffered on the printer hard disk are printed before normal processing resumes The parallel buffer size setting can be changed in 1 KB increments The maximum size allowed depends on the amount of...

Page 173: ...c Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off lters print jobs using the standard protocol On processes raw bi...

Page 174: ...PA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the format and then processes it appropriately When set to On the printer performs NPA processing...

Page 175: ...XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Robust XON On Off Determine whether the printer communicates availability to the computer Notes Off is the factor...

Page 176: ...ry SMTP Gateway Port SMTP Timeout 5 30 Specify the amount of time in seconds before the server stops trying to send an e mail Note 30 seconds is the factory default setting Reply Address Specify a rep...

Page 177: ...mail address Password Prompt User Device Userid Device Password Kerberos 5 Realm NTLM Domain Security menu Edit Security Setups menu Use To Edit Backup Password Use Backup Password Off On Password Cre...

Page 178: ...g the login failures limit Settings range from 1 to 60 minutes 5 minutes is the factory default setting 1 indicates that the printer does not impose a lockout time Panel Login Timeout speci es how lon...

Page 179: ...identi cation number PIN Note 4 is the factory default setting Con dential Print menu Use To Max Invalid PIN Off 2 10 Set a limit on the number of times an invalid PIN can be entered Notes This menu...

Page 180: ...r hard disk is installed Use To Wiping Mode Auto Specify the mode for erasing temporary data les Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method...

Page 181: ...e sent to a remote server No is the factory default setting Remote Syslog Server determines the value used to send logs to the remote syslog server Remote Syslog Port identi es the port over which the...

Page 182: ...ed through the printer control panel or EWS No is the factory default setting E mail log wrapped alert determines if the printer sends the administrator an e mail when log entries are wrapping No is t...

Page 183: ...etting Custom Time Zone Setup UTC Offset DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Set up the time zone Enable NTP On O...

Page 184: ...View the supply estimates on the control panel Embedded Web Server menu settings and device statistics reports Note Show estimates is the factory default setting Eco Mode Off Energy Energy Paper Pape...

Page 185: ...Simpli ed Chinese Traditional Chinese Japanese Custom Key x Specify a language and custom key information for the keyboard on the display Paper Sizes US Metric Specify the unit of measurement for pap...

Page 186: ...ctory default setting for Right side Displayed Information continued Custom Text x Customize the text to display in the upper corners of the home screen Displayed Information continued Black Toner Spe...

Page 187: ...reen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E mail E mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Pro les and Apps Bookmarks Jobs by User Forms an...

Page 188: ...n Feedback On Off Volume 1 10 Set the button volume and feedback Notes On is the factory default setting for Button Feedback 5 is the factory default setting for Volume Tactile Touchscreen Feedback On...

Page 189: ...the printer enters a lower power state Note 15 minutes is the factory default setting Timeouts Sleep Mode Disabled 1 120 Set the idle time before the printer begins operating in Sleep mode Notes 20 m...

Page 190: ...er is using PostScript emulation Timeouts Job Hold Timeout 5 255 Set the time that the printer waits for user intervention before it holds jobs that require unavailable resources Notes 30 seconds is t...

Page 191: ...ccessibility Settings Headphone Volume 1 10 Set the headphones volume Note 5 is the factory default setting Information Sent to Lexmark Supplies and Page Usage Anonymous On Off Send anonymous device u...

Page 192: ...duplex or one sided and then to specify whether the copy should be two sided or one sided Notes 1 sided to 1 sided The original document has print on one side and the copy will also have print on one...

Page 193: ...egal Executive Folio Statement O cio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size x...

Page 194: ...is the factory default setting Header Footer Location Off Date Time Page number Custom text Print on All pages First page only All but rst page Custom text Specify header and footer information and i...

Page 195: ...t Blue Threshold 0 255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold Notes None is the factory default setting for Color Dropout 128 is the fac...

Page 196: ...settings Optimize Fax Compatibility Optimize fax compatibility with other fax machines Fax Name Specify the name of the fax in the printer Fax Number Specify the number assigned to the fax Fax ID Fax...

Page 197: ...asked is determined by the Digits to mask setting Digits to Mask 0 58 Specify the number of digits to mask in an outgoing fax number Note 0 is the factory default setting Fax Cover Page Fax Cover Page...

Page 198: ...pecify the size of the original document Note Mixed Sizes is the U S factory default setting A4 is the international factory default setting Sides Duplex Off Long edge Short edge Specify the orientati...

Page 199: ...Mode for fax jobs Note Yes is the factory default setting Enable Fax Scans On Off Fax les that are scanned at the printer Note On is the factory default setting Driver to fax Yes No Allow the print dr...

Page 200: ...ld Notes None is the factory default setting for Color Dropout 128 is the factory default setting for each color threshold Contrast 0 5 Best for content Specify the contrast in the scanned image Note...

Page 201: ...D On Off Display the caller ID information of an incoming fax Note On is the factory default setting Fax Job Waiting None Toner Toner and Supplies Remove fax jobs from the print queue when the job req...

Page 202: ...each page from a received fax Note Off is the factory default setting Max Speed 2400 4800 9600 14400 33600 Specify the maximum speed in baud at which faxes are received Note 33600 is the factory defa...

Page 203: ...Print only for error Enable printing of a transmission log after each fax job Note Print log is the factory default setting Receive Error Log Print Never Print on Error Enable printing of a received e...

Page 204: ...eaker volume to high or low Note High is the factory default setting Ringer Volume Off On Enable or disable the ringer volume Note On is the factory default setting Answer On Use To All Rings Single R...

Page 205: ...ser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the content was originally produced Note Black White Laser is the factory default setting Fax Resolution Standard Fine 200...

Page 206: ...national factory default setting Use Multi Page TIFF On Off Provide a choice between single page TIFF les and multiple page TIFF les For a multiple page scan to fax job either one TIFF le is created c...

Page 207: ...eater than the con gured size limit E mail Server Setup Limit destinations Specify a domain name such as a company domain name and then limit e mail destinations only to that domain name Notes E mail...

Page 208: ...e Text Photo is the factory default setting Content Source Black White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black Whit...

Page 209: ...etting JPEG Quality Best for content 5 90 Set the quality of a JPEG photo image in relation to le size and quality of the image Note Best for content is the factory default setting Text Default 5 90 S...

Page 210: ...is the factory default setting Bin x appears only when at least one optional bin is installed E mail Bit Depth 1 bit 8 bit Enable the Text Photo mode to produce smaller le sizes by using 1 bit images...

Page 211: ...e Image Off On Create a negative image of the original document Note Off is the factory default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible on a scanned image Note 0 is the...

Page 212: ...the factory default setting for Secure PDF and Searchable PDF Secure PDF requires you to enter your password twice Content Type Text Graphics Text Photo Photo Specify the content of the original docum...

Page 213: ...gal Executive Folio Statement O cio Mexico Universal Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size x B...

Page 214: ...le page TIFF les For a multiple page scan to FTP job either one TIFF le is created containing all the pages or multiple TIFF les are created with one le for each page of the job Note On is the factory...

Page 215: ...ult setting Color Balance Cyan Red Magenta Green Yellow Blue Enable an equal balance of colors in the scanned image Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 Default...

Page 216: ...output than the default while warm values generate a redder output than the default Note 0 is the factory default setting Flash Drive menu Scan Settings Use To Format PDF pdf TIFF tif JPEG jpg XPS xps...

Page 217: ...ult setting Color On Off Specify whether the printer captures and transmits content in color Note On is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify th...

Page 218: ...factory default setting Text Default 5 90 Set the quality of the text in relation to le size and the quality of the image Note 75 is the factory default setting Text Photo Default 5 90 Set the qualit...

Page 219: ...output Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0 255 Default Green Threshold 0 255 Default Blue Threshold 0 255 Specify which color to drop and to adjust the dropout set...

Page 220: ...late 1 1 1 2 2 2 1 2 3 1 2 3 Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Sides Duplex 1 sided 2 sided Enable two sided prin...

Page 221: ...ting Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images Notes Horizontal is the factory default setting Positioning depends on...

Page 222: ...white text on a black background editable Note On is the factory default setting Auto Contrast Enhance Off On Automatically adjust the contrast to improve OCR quality Note Off is the factory default...

Page 223: ...Print Area Normal Fit to Page Whole Page Set the logical and physical printable area Notes Normal is the factory default setting When attempting to print data in the non printable area de ned by the...

Page 224: ...uplex 1 sided 2 sided Specify whether two sided duplex printing is set as the default for all print jobs Notes 1 sided is the factory default setting You can set two sided printing from the printer so...

Page 225: ...er source for the separator sheet Notes Tray 1 standard tray is the factory default setting From the Paper menu set Con gure MP to Cassette for Multipurpose Feeder to appear as a menu setting Paper Sa...

Page 226: ...the sheets in a binder or folder Notes 3 holes is the U S factory default setting 4 holes is the international factory default setting This menu item appears only when a supported staple hole punch n...

Page 227: ...ection Auto Off Automatically adjust the contrast enhancement applied to images Note Auto is the factory default setting Brightness 6 to 6 Adjust the printed output either by lightening or darkening i...

Page 228: ...he printer responds when the hard disk is nearly full Notes None is the factory default setting The value de ned in Log Near Full Level determines when this action is triggered Log Action at Full None...

Page 229: ...ed Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the d...

Page 230: ...nt PS Error On Off Print a page containing the PostScript error Note Off is the factory default setting Lock PS Startup Mode On Off Disable the SysStart le Note Off is the factory default setting Font...

Page 231: ...languages or speci c programs such as math symbols for scienti c text Only the supported symbol sets are shown PCL Emulation Settings Point Size 1 00 1008 00 Change the point size for scalable typogra...

Page 232: ...y whether the printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting PCL Emulation Settings Auto LF after CR On Off Specify wh...

Page 233: ...ique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoe er Text Intl CG Times I...

Page 234: ...n 1 mm increments Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents Note Print is the factory default setting Image menu Use To Auto Fit On Off Select the optimal p...

Page 235: ...t sending e mails and con guring the settings Fax Guide Provides information about sending faxes and con guring the settings FTP Guide Provides information about scanning documents and con guring the...

Page 236: ...suggestions such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper For information on how you can quickly save paper and energy using one print...

Page 237: ...General Settings Eco Mode select a setting Use To Off Use the factory default settings for all settings associated with Eco Mode Off supports the performance speci cations of the printer Energy Reduc...

Page 238: ...ral Settings Timeouts Sleep Mode 2 In the Sleep Mode eld select the number of minutes the printer is idle before it enters Sleep mode 3 Apply the changes Using Hibernate mode Hibernate is an ultra low...

Page 239: ...ogram at www lexmark com recycle Recycling Lexmark products To return Lexmark products for recycling 1 Go to www lexmark com recycle 2 Find the product type you want to recycle and then select your co...

Page 240: ...for reuse or recycling One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling Boxes used to return the cartridges are also recycled To retur...

Page 241: ...o a different department or location The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is being sold to an...

Page 242: ...move residual con dential material left by print jobs by securely overwriting les that have been marked for deletion Using the printer control panel 1 Turn off the printer 2 Hold down 2 and 6 while tu...

Page 243: ...ntents of the printer hard disk Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks 4 Click Submit Using the printer co...

Page 244: ...data stored in the printer cannot be accessed by unauthorized persons For more information visit the Lexmark security Web page You can also see the Embedded Web Server Security Administrator s Guide f...

Page 245: ...ION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proc...

Page 246: ...f you encounter print quality problems such as streaks on copied or scanned images 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the scanner cover 3 Remove the white unders...

Page 247: ...DF door 1 2 5 Wipe the ADF scanner glass under the ADF door 6 Close the bottom ADF door 7 Place the white underside of the scanner cover on the scanner glass and then close the scanner cover Maintaini...

Page 248: ...4 1 3 2 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 9 Close the scanner cover Emptying the hole punch box 1 Pull out the hole punch box 2 Emp...

Page 249: ...ies View Supplies Checking the status of parts and supplies from the Embedded Web Server Note Make sure the computer and the printer are connected to the same network 1 Open a Web browser and then typ...

Page 250: ...vary signi cantly and is dependent on many factors such as actual document content print quality settings and other printer settings The accuracy of the estimated number of remaining pages may decrea...

Page 251: ...40X8423 XM7100 Series Return Program fuser maintenance kit Type 04 40X8424 Lexmark regular fuser maintenance kit type Type Part number XM7100 Series regular fuser maintenance kit Type 05 40X8425 XM71...

Page 252: ...a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct sunlight Temperatures above...

Page 253: ...Replacing supplies Replacing the toner cartridge 1 Lift the front cover and then pull down the multipurpose feeder door 1 2 Maintaining the printer 253...

Page 254: ...ove the packing material and then shake the cartridge to redistribute the toner 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side ra...

Page 255: ...r cartridge do not leave the imaging unit exposed to direct light for an extended period of time Extended exposure to light may cause print quality problems 5 Close the multipurpose feeder door and th...

Page 256: ...Replacing the imaging unit 1 Lift the front cover and then pull down the multipurpose feeder door 1 2 Maintaining the printer 256...

Page 257: ...2 Pull out the toner cartridge from the printer using the handle 3 Lift the green handle and then pull out the imaging unit from the printer 1 2 Maintaining the printer 257...

Page 258: ...than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 I...

Page 259: ...er cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the multipurpose feeder door and the front cover 2 1 Maintaining...

Page 260: ...or 1 2 2 Pull down the latch of the staple cartridge holder and then pull the holder out of the nisher 3 Squeeze both sides of the empty staple case with your ngers and then remove the staple case fro...

Page 261: ...INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow...

Page 262: ...Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safel...

Page 263: ...rol panel Setting up e mail alerts Con gure the printer to send you e mail alerts when the supplies are getting low or when the paper needs to be changed or added or when there is a paper jam 1 Open a...

Page 264: ...IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load th...

Page 265: ...e Wipe All Settings option For more information see Erasing non volatile memory on page 242 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory de...

Page 266: ...paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not loa...

Page 267: ...ot pressing tightly against the paper or envelopes Push the tray rmly into the printer after loading paper If you are loading prepunched paper for use with the staple nisher then make sure the holes o...

Page 268: ...he paper causes a jam in the mailbox bin For example if you are printing on a legal size paper and the bin extender is set to letter size then a jam occurs If the bin extender is longer than the size...

Page 269: ...paper Flex fan and straighten paper or specialty media before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the pa...

Page 270: ...reprints jammed pages Area name 1 Staple access door 2 Duplex unit 3 Trays 4 Staple nisher rear door 5 Lower rear door 6 Upper rear door 7 Mailbox 8 Multipurpose feeder 9 Front cover 10 Standard bin...

Page 271: ...CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Open the front cover and the multipurpose f...

Page 272: ...2 Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 4 Remove the jammed paper Note Make sure...

Page 273: ...1 2 5 Insert the imaging unit Note Use the arrows on the side of the printer as guides 6 Insert the toner cartridge Note Use the arrows on the side of the printer as guides Clearing jams 273...

Page 274: ...r door and the front cover 2 1 Paper jam in the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before...

Page 275: ...1 Open the rear door 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 275...

Page 276: ...3 Close the rear door Clearing jams 276...

Page 277: ...4 Push the back of the standard tray 1 2 5 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 277...

Page 278: ...2 1 6 Insert the standard tray Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 278...

Page 279: ...e inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Remove the tray 1 2 3 2 Remove the jammed paper Note Make sure tha...

Page 280: ...1 2 3 Insert the tray Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 280...

Page 281: ...3 Insert the tray Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 281...

Page 282: ...er edges before loading 4 Reload paper and then adjust the paper guide Paper jam in the mailbox 1 Open the rear mailbox door and then remove the jammed paper Note Make sure that all paper fragments ar...

Page 283: ...1 2 2 Close the door 3 If the jam is in the mailbox bin then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 283...

Page 284: ...Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover Clearing jams 284...

Page 285: ...Note Make sure that all paper fragments are removed 4 Close the ADF cover 5 Open the scanner cover 6 Remove the jammed paper Note Make sure that all paper fragments are removed 1 2 7 Close the scanne...

Page 286: ...Paper jam in the staple nisher 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 286...

Page 287: ...2 Open the staple nisher rear door and then remove the jammed paper 1 2 3 Close the door Staple jam in the nisher 1 Open the staple access door 1 2 Clearing jams 287...

Page 288: ...2 Remove the staple cartridge holder 3 Open the staple guard and then remove the loose staples 4 Close the staple guard Clearing jams 288...

Page 289: ...metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket 6 Insert the staple cartridge holder 7 Close the stapl...

Page 290: ...ar the message and continue printing Change paper source to custom string load orientation Try one or more of the following Load the correct size and type of paper in the tray specify the paper size a...

Page 291: ...Use current paper source to use the available paper size and type in the tray Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Check tray x connection Try...

Page 292: ...door Close the rear door of the printer Close top access cover Close the printer top access cover to clear the message Complex page some data may not have printed 39 Try one or more of the following...

Page 293: ...rd disk Install a hard disk with higher capacity Disk must be formatted for use in this device From the printer control panel touch Format disk to format the printer hard disk and clear the message No...

Page 294: ...trol panel touch Continue to clear the message Complete the Fax Server setup If the message appears again then contact your system support person Fax Station Name not set up Contact system administrat...

Page 295: ...ng the indicated tray Incorrect paper size open paper source 34 Try one or more of the following Load the correct size and type of paper in the tray and then specify the paper size and type in the Pap...

Page 296: ...3 Install the speci ed tray 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Cancel the print job Reset the active bin Insufficient memory to collate job 37...

Page 297: ...e bin for a linked set of bins Cancel the print job Load paper source with paper size paper orientation Try one or more of the following Load the tray or feeder with the correct size of paper and then...

Page 298: ...job Load multipurpose feeder with paper type paper size paper orientation Try one or more of the following Load the feeder with the correct size and type of paper From the control panel touch Prompt e...

Page 299: ...ol panel do either of the following Touch Continue holding faxes without printing to clear the message Touch Attempt to print to restart the printer and continue printing Misfeed cleared extra sheets...

Page 300: ...ve the third party supply or part from your printer and install a genuine Lexmark supply or part Note For a list of supported supplies see the Ordering supplies section or go to www lexmark com Not en...

Page 301: ...l panel touch Continue to clear the message and print without using the speci ed bin Reattach bins x y Try one or more of the following Turn off the printer and then turn it back on Reattach the indic...

Page 302: ...ove paper from all bins Remove the paper from all of the bins The printer automatically senses paper removal and resumes printing If removing the paper does not clear the message then touch Continue R...

Page 303: ...ndicates the value of the cartridge region x and y can have the following values Printer and toner cartridge regions Region number Region 0 Global 1 United States Canada 2 European Economic Area EEA S...

Page 304: ...om the ADF immediately after the last successful scan job Touch Scan from atbed to continue scanning from the scanner immediately after the last successful scan job Touch Finish job without further sc...

Page 305: ...ing For more information see the instruction sheet that came with the supply This error can also be caused by installing a genuine Lexmark cartridge such as a high yield cartridge that is not intended...

Page 306: ...uch Continue to clear the message and continue printing Restore held jobs Try one or more of the following From the printer control panel touch Restore to restore all held jobs stored in the printer h...

Page 307: ...m the scanner Scanner jam remove jammed originals from the scanner 2yy xx Remove the jammed paper from the scanner Scanner maintenance required soon use ADF Kit 80 Contact customer support and then re...

Page 308: ...d USB port disabled 56 Try one or more of the following From the printer control panel touch Continue to clear the message Enable the USB port From the printer control panel navigate to Network Ports...

Page 309: ...many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the...

Page 310: ...blink server not set up Contact system administrator From the printer control panel touch Continue to clear the message Note If the message appears again then contact your system support person Solvin...

Page 311: ...the cable with the USB symbol on the printer The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is not turned off by a switch or breaker Is the electrical ou...

Page 312: ...talled printer driver Is the correct printer driver installed Go to step 12 Install the correct printer driver Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer bac...

Page 313: ...rly grounded electrical outlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Step 3 Pr...

Page 314: ...tly The problem is solved Contact customer support Internal Solutions Port does not operate correctly Action Yes No Step 1 Make sure the Internal Solutions Port ISP is installed a Install the ISP For...

Page 315: ...10 seconds and then turn the printer back on b Resend the print job Is the tray working The problem is solved Go to step 3 Step 3 Check if the tray is installed and recognized by the printer Print a m...

Page 316: ...e card Note A USB or parallel interface card from another printer may not work on this printer Step 2 Check the cable and the USB or parallel interface card connection Use the correct cable and then m...

Page 317: ...e problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams...

Page 318: ...generate a new le and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple j...

Page 319: ...nto the rear USB port Is the ash drive inserted into the front USB port Go to step 2 Insert the ash drive into the front USB port Step 2 Check if the indicator light on the printer control panel is bl...

Page 320: ...t Contact customer support The problem is solved Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray b Resend t...

Page 321: ...ware overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly The problem is solved Go to step 3 Step 3 Reduce the complexity of the print job by elim...

Page 322: ...on letter size paper and a 220 volt fuser for printing on A4 size paper b Resend the print job Does the print speed increase The problem is solved Go to step 2 Step 2 a Replace the fuser For more inf...

Page 323: ...curely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved Go to s...

Page 324: ...lved Go to step 3 Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Go to step 4 Step 4 a Disable the Page Protect feature From the...

Page 325: ...print job Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the trays t...

Page 326: ...ore information contact your system support person c Resend the print job Do prints still contain characters that have jagged or uneven edges Go to step 2 The problem is solved Step 2 a Use a font tha...

Page 327: ...size speci ed in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image cl...

Page 328: ...rints ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a From the Quality Menu on the printer control panel decrease the toner darkness Note 8 is the factory default setting b Resend...

Page 329: ...d the print job Do horizontal voids appear on prints Go to step 3 The problem is solved Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Fir...

Page 330: ...paper loaded in the tray Does the paper size match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in...

Page 331: ...y settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job...

Page 332: ...to step 2 The problem is solved Step 2 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do n...

Page 333: ...g edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray b Resend the print job Do print irregular...

Page 334: ...until you use it b Resend the print job Do print irregularities still appear Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Do print irregularities st...

Page 335: ...t from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or r...

Page 336: ...the tray Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light G...

Page 337: ...it and then resend the print job Is the print still too light Contact customer support The problem is solved Repeating defects appear on prints Action Yes No Step 1 a Replace the imaging unit if the d...

Page 338: ...d in the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight speci ed in the tray settings Step 3 a Depe...

Page 339: ...y or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel...

Page 340: ...ppear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do streaked horizontal lines appear on prints Contact customer support The problem is s...

Page 341: ...its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartr...

Page 342: ...nded exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Did the toner fog or background shading disappear from the prints The p...

Page 343: ...rints Action Yes No Replace the imaging unit and then resend the print job Do toner specks appear on prints Contact customer support The problem is solved Transparency print quality is poor Action Yes...

Page 344: ...l voids appear on prints Go to step 3 The problem is solved Step 3 Check if you are using a recommended type of paper a Load the speci ed tray or feeder with a recommended type of paper b Resend the p...

Page 345: ...into the printer and a properly grounded electrical outlet Is the power cord plugged into the printer and a properly grounded electrical outlet Go to step 3 Connect the power cord to the printer and a...

Page 346: ...n error or status message appears on the display Does an error or status message appear Clear the error or status message Go to step 2 Step 2 Check the quality of the original document Is the quality...

Page 347: ...avigate to Advanced Options Advanced Imaging Sharpness select a lower setting Note Make sure no scaling is being selected b Resend the copy job Do patterns appear on prints Go to step 8 The problem is...

Page 348: ...l functions are not set up on page 352 Received fax has poor print quality on page 353 Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line is subscribed...

Page 349: ...s Ready appear on the display Go to step 4 Turn on the printer and then wait until Ready appears on the display Step 4 Check the printer connections If applicable check if the cable connections for th...

Page 350: ...PBX If none exists then consider installing an analog telephone line for the fax machine Is the printer connected to an analog phone service or the correct digital connector Go to step 7 Connect the...

Page 351: ...he document one page at a time Can you send or receive a fax The problem is solved Contact customer support Can receive but not send faxes Action Yes No Step 1 Check if the printer is in Fax mode From...

Page 352: ...home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly b Cl...

Page 353: ...h Next e Select a time zone and then touch Next f Select Fax and E mail and then touch Next Are fax and e mail functions set up The problem is solved Contact customer support Received fax has poor pri...

Page 354: ...In the Max Speed menu click one of the following 2400 4800 9600 14400 33600 d Click Submit and then resend the fax Is the fax print quality satisfactory The problem is solved Go to step 3 Step 3 Repl...

Page 355: ...he printer and the print server secure Contact customer support Tighten the cable connections Partial document or photo scans Action Yes No Check the placement of the document or photo Make sure the d...

Page 356: ...place the toner cartridge Is the print quality satisfactory Go to step 6 See Print quality problems on page 326 Step 6 Check the scan settings From the Scan screen make sure the Content Type and Conte...

Page 357: ...Select the Append time stamp or Overwrite existing le check box in the destination con guration settings Scanner unit does not close Action Yes No Check if there are obstructions in the scanner unit...

Page 358: ...cal outlet Step 4 Check if the electrical outlet is turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 5 St...

Page 359: ...four sets of numbers separated by periods such as 123 123 123 123 b Click Settings Apps Apps Management System tab Log c From the Filter menu select an application status d From the Application menu s...

Page 360: ...is Connected Note If the status is Not Connected then the connection may be intermittent or the network cable may be defective Contact your system support person for a solution and then print another...

Page 361: ...type and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via...

Page 362: ...tes Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that do...

Page 363: ...used in various application programs and that the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States...

Page 364: ...interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at h...

Page 365: ...your local sales office phone number India E Waste notice This product complies with the India E Waste Management and Handling Rules 2011 which prohibit use of lead mercury hexavalent chromium polybr...

Page 366: ...rov z en Nevystavujte se p soben laserov ho paprsku FARE Usynlig laserstr ling n r patroner fjernes og sp rreanordningen er sl et fra Undg at blive udsat for laserstr len GEVAAR Onzichtbare laserstral...

Page 367: ...to change See www lexmark com for current values Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during exte...

Page 368: ...Cet appareil num rique de classe A est conforme aux exigences de la norme canadienne relative aux quipements pouvant causer des interf rences NMB 003 Licensing notices All licensing notices associated...

Page 369: ...oduct It is designed to be connected to a compatible modular jack that is also compliant See your setup documentation for more information The Ringer Equivalence Number REN is used to determine the nu...

Page 370: ...ong distance transmission charges See your user documentation in order to program this information into your fax machine Notice to users of the Canadian telephone network This product meets the applic...

Page 371: ...it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom s 111 Emergency Service This equipment may not...

Page 372: ...ltro poich gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera Modular component notice Wireless equipped models contain the following modular component s Lexmark Regulatory Type...

Page 373: ...anty information that came with your product This limited warranty applies to this product only if it was originally purchased for your use and not for resale from Lexmark or a Lexmark Remarketer refe...

Page 374: ...ected otherwise by Lexmark For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web Remote technical support...

Page 375: ...lly liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if you advise Lexmark or a Remarketer of...

Page 376: ...290 Change paper source to custom type name load orientation 290 Change paper source to paper size load orientation 291 Change paper source to paper type paper size load orientation 291 changing outpu...

Page 377: ...le pages on one sheet 107 on both sides of the paper duplexing 104 on letterhead 102 on transparencies 101 photos 101 placing separator sheets between copies 106 quick copy 100 reducing 105 selecting...

Page 378: ...r of the printer cleaning 245 e mail canceling 116 e mail alerts low supply levels 263 paper jam 263 setting up 263 e mail function setting up 112 e mail options advanced options 118 darkness 117 mess...

Page 379: ...address scanning to using a shortcut number 144 using the printer control panel 143 FTP options advanced options 148 FTP 146 FTP Settings menu 212 G General Settings menu 184 Google Cloud Print using...

Page 380: ...name paper orientation 298 Load multipurpose feeder with paper size paper orientation 298 Load multipurpose feeder with paper type paper size paper orientation 298 Load staples 298 loading 2100 sheet...

Page 381: ...ions Port installing 34 memory card 27 31 printer hard disk installing 39 printer hard disk removing 44 options copy screen copy from 109 scale 110 options touch screen copy 109 e mail 116 118 orderin...

Page 382: ...int density 343 white streaks 344 print troubleshooting con dential and other held documents do not print 318 envelope seals when printing 319 error reading ash drive 319 incorrect characters print 32...

Page 383: ...ipurpose feeder with custom string paper orientation 297 Load multipurpose feeder with custom type name paper orientation 298 Load multipurpose feeder with paper size paper orientation 298 Load multip...

Page 384: ...e card 316 printer parts controller board 27 printer problems solving basic 310 printer security information on 244 printing canceling from the printer control panel 99 directory list 99 font sample l...

Page 385: ...355 partial document or photo scans 355 scan job was not successful 356 scanner unit does not close 348 357 scanning takes too long or freezes the computer 357 scanner Automatic document feeder ADF 1...

Page 386: ...int jobs 97 streaked horizontal lines appear on prints 339 streaked vertical lines appear on prints 340 streaks appear 344 subject and message information adding to e mail 115 Substitute Size menu 154...

Page 387: ...solid black pages 332 repeating defects appear on prints 337 shadow images appear on prints 338 skewed print 338 streaked horizontal lines appear on prints 339 streaked vertical lines 340 toner fog o...

Page 388: ...sing 241 volatility statement of 241 W Weblink server not set up Contact system administrator 310 wiping the printer hard disk 242 Wireless menu 168 wireless network con guration information 52 wirele...

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