Lexmark XC4100 Series User Manual Download | Manualshive

Page: 132 / 158

background image

Scanner does not respond

Action

Yes

No

Step 1

a

Check if the printer is turned on.

b

Resolve any error messages that appear on the display.

c

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 2.

Step 2

a

Check if the power cord is connected properly to the printer
and the electrical outlet.

CAUTION—POTENTIAL INJURY:

To avoid the risk of ﬁre

or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 3.

Step 3

a

Turn off the printer, wait for about 10 seconds, and then turn it
back on.

b

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Contact

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing,
the message on the printer display, and the troubleshooting steps you have already taken to ﬁnd a solution.

You need to know your printer model type and serial number. For more information, see the label at the
back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at

http://support.lexmark.com

, and then select one of the following:

Tech
Library

You can browse our library of manuals, support documentation, drivers, and other downloads to
help you solve common problems.

E-mail

You can send an e-mail to the Lexmark team, describing your problem. A service representative
will respond and provide you with information to solve your problem.

Live chat

You can chat directly with a service representative. They can work with you to solve your printer
problem or provide assistance through Assisted Service where the service representative can
remotely connect to your computer through the Internet to troubleshoot problems, install updates,
or complete other tasks to help you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or
regions, visit

http://support.lexmark.com

Troubleshooting

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Summary of Contents for XC4100 Series

Page 1: ...XC4100 Series User s Guide January 2016 www lexmark com Machine type s 7528 Model s 598 196 ...

Page 2: ...17 Setting up and using the home screen applications 19 Customizing the home screen 19 Using Display Customization 19 Setting up Forms and Favorites 19 Setting up Card Copy 20 Using Shortcut Center 20 Setting up Scan Center 20 Using Customer Support 21 Setting up Device Quotas 21 Using QR Code Generator 21 Using Google Drive 22 Conﬁguring Eco Settings 22 Loading paper and specialty media 23 Settin...

Page 3: ... both sides of the paper two sided 32 Reducing or enlarging copies 33 Collating copies 33 Placing separator sheets between copies 33 Copying multiple pages onto a single sheet 33 Creating a copy shortcut 33 E mailing 34 Setting up the e mail function 34 Conﬁguring e mail settings 34 Sending an e mail 34 Creating an e mail shortcut 35 Faxing 36 Setting up the printer to fax 36 Sending a fax 48 Sche...

Page 4: ...efault settings 53 Statement of Volatility 54 Maintaining the printer 55 Networking 55 Setting up serial printing Windows only 56 Cleaning printer parts 57 Ordering parts and supplies 58 Replacing parts and supplies 60 Moving the printer 85 Saving energy and paper 86 Recycling 87 Clearing jams 88 Avoiding jams 88 Identifying jam locations 89 Paper jam in trays 90 Paper jam behind door E 91 Paper j...

Page 5: ...eed problems 102 Printing problems 105 Color quality problems 123 Faxing problems 126 Scanning problems 129 Contacting customer support 132 Upgrading and migrating 133 Hardware 133 Software 147 Firmware 147 Notices 149 Index 153 Contents 5 ...

Page 6: ...n a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product The use of non Lexmark surge protection devices may result in a risk of ﬁre property damage or poor printer performance CAUTION SHOCK HAZARD To avoid the r...

Page 7: ... time Always use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when y...

Page 8: ... avoid the possibility of harmful emissions This product may produce small amounts of ozone during normal operation and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits To avoid high ozone concentration levels during extensive usage install this product in a well ventilated area and replace the ozone and exhaust ﬁlters if inst...

Page 9: ... Information Center Authoritative online resource for the latest product tips instructions and reference material Go to http infoserve lexmark com ids and select your product Help Menu Pages The guides may be available on the printer ﬁrmware and at http support lexmark com Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide The guide is a...

Page 10: ...r Product Information Guide This document contains basic safety environmental and regulatory information for your product For more information see the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors and to install hardware options Set up the pri...

Page 11: ...1 6 mm 4 in Printer conﬁgurations CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep a...

Page 12: ... Optional 550 sheet trays 7 Standard bin Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm Learning about the printer 12 ...

Page 13: ...a shown while actively printing Loss of data or malfunction can occur Use the To 1 EXT port Connect additional devices telephone or answering machine to the printer and the telephone line Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region Note Remove the plug to access the port 2 LINE port Connect the printer t...

Page 14: ...er numbers or symbols in an input ﬁeld 5 Pause button Place a dial pause in a fax number 6 Start button Start a job depending on which mode is selected 7 Clear all or Reset button Reset the default settings of a function such as copying faxing or scanning 8 Stop or Cancel button Stop the current job 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld 10 Indicator li...

Page 15: ...de Blinking amber The printer is in hibernate mode Using the home screen Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Touch To 1 Copy Make copies 2 E mail Send e mails 3 Change Language Change the language on the printer display 4 Fax Send fax 5 Settings Access the printer menus 6 Held Faxes Show all the curr...

Page 16: ...ve documents directly to an FTP server 12 Bookmarks Organize all bookmarks 13 Held Jobs Show all the current held print jobs 14 USB Drive View select or print photos and documents from a ﬂash drive 15 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen These settings may also appear on the home screen Touch To App Proﬁles A...

Page 17: ...uration Media Conﬁguration Bin Conﬁguration Copy Defaults Fax Mode Analog Fax Setup Fax Server Setup E mail FTP Network Ports USB Drive Security E mail Defaults E mail Setup Web Link Setup FTP Defaults Network Overview Wireless AirPrint Ethernet TCP IP IPv6 SNMP 802 1x IPSec LPD Conﬁguration HTTP FTP Settings ThinPrint USB Parallel x Serial Wi Fi Direct Flash Drive Scan Flash Drive Print Login Met...

Page 18: ... is installed Menu Settings Page Print Quality Pages Device Print Shortcuts Fax Network Print All Guides Color Quality Guide Connection Guide Copy Guide E mail Guide Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide Learning about the printer 18 ...

Page 19: ...ground 2 Select a background to use 3 Apply the changes Setting up Forms and Favorites 1 Open a Web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page c...

Page 20: ...r and 300 dpi for black and white You need a printer hard disk to scan multiple cards Make sure that the printer network and e mail settings are conﬁgured 4 Apply the changes Using Shortcut Center 1 From the home screen touch Shortcut Center and then select a printer function 2 Touch Create Shortcut and then conﬁgure the settings 3 Touch Save and then type a unique shortcut name 4 Apply the change...

Page 21: ...uotas Conﬁgure 3 From the User Accounts section add or edit a user and then set the user quota 4 Apply the changes Note For information on how to conﬁgure the application and its security settings see the Device Quotas Administrator s Guide Using QR Code Generator You may need administrative rights to access the application 1 Open a Web browser and then type the printer IP address in the address ﬁ...

Page 22: ...e document and then follow the instructions on the display Printing a document Note Make sure that the printer is connected to your Google account 1 From the home screen touch Google Drive 2 If prompted type your user credentials 3 Touch beside the document 4 Print the document Note For information on how to conﬁgure the printer for the application see the Google Drive Administrator s Guide Conﬁgu...

Page 23: ...Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid jams do not remove trays while the printer is busy 2 Adjust the guides to match t...

Page 24: ...he front of the tray For two sided printing load letterhead facedown with the header toward the back of the tray Do not slide paper into the tray Make sure that the stack height is below the maximum paper ﬁll indicator Overﬁlling may cause paper jams 5 Insert the tray If necessary set the paper size and type to match the paper loaded in the tray Loading paper and specialty media 24 ...

Page 25: ...the multipurpose feeder 1 Open the multipurpose feeder 2 Adjust the guide to match the size of the paper you are loading 3 Flex fan and align the paper edges before loading Loading paper and specialty media 25 ...

Page 26: ... coated linings or self stick adhesives 5 From the Paper Menu in the control panel set the paper size and type to match the paper loaded in the tray Linking trays 1 Open a Web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you...

Page 27: ...ave the settings Note You can also change the paper size and type settings from the printer control panel Warning Potential Damage The temperature of the fuser varies according to the speciﬁed paper type To avoid printing issues match the paper type settings in the printer with the paper loaded in the tray Loading paper and specialty media 27 ...

Page 28: ...igate to Forms and Favorites select form Print 2 If necessary conﬁgure the print settings 3 Send the print job Printing from a ﬂash drive 1 Insert a ﬂash drive into the USB port Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 From...

Page 29: ... data or a malfunction can occur Supported ﬂash drives and ﬁle types Flash drives Lexar JumpDrive S70 16GB and 32GB SanDisk Cruzer 16GB and 32GB PNY Attaché 16GB and 32GB Notes The printer supports high speed USB ﬂash drives with full speed standard USB ﬂash drives must support the File Allocation Table FAT system File types Documents doc or docx xls or xlsx ppt or pptx pdf xps Images dcx gif jpeg...

Page 30: ...d later Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory Note Verify jobs print one copy to check if it is satisfactory before printing the remaining copies Reserve Job Expiration Set the amount of time before reserved jobs are deleted without being printed Note Reserve held jobs are automatically deleted after printing Printing held jobs 1 With a...

Page 31: ...ouch Job Queue Note You can also access this setting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Printing 31 ...

Page 32: ... touch Copy Content Photo 3 From the Content Source menu select the setting that best matches the original photo 4 Send the copy job Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy and then specify the size of the original document 3 Touch Copy to and then select the tray that contains the specialty media If you are load...

Page 33: ...ent into the ADF tray or on the scanner glass 2 From the home screen touch Copy and then set Collate to On 3 Send the copy job Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Copy Separator Sheets 3 Adjust the settings 4 Send the copy job Copying multiple pages onto a single sheet 1 Load an original document...

Page 34: ...n The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail 3 Enter the needed information 4 Apply the changes Sending an e mail Using the control panel 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch...

Page 35: ...Creating an e mail shortcut 1 From the home screen touch E mail 2 Conﬁgure the settings and then touch 3 Enter a shortcut name 4 Apply the changes E mailing 35 ...

Page 36: ... From the home screen touch Settings Device Preferences Run Initial Setup 2 Turn off the printer wait for about 10 seconds and then turn it back on 3 From the Before You Begin screen select Change the Settings and Continue with the Wizard 4 From the Fax Email Server Setup screen enter the needed information 5 Finish the setup Setting up fax using a standard telephone line CAUTION SHOCK HAZARD To a...

Page 37: ...wer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on any number of rings that you want Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer does not rece...

Page 38: ...ll jack 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack 3 Connect the answering machine to the telephone port of the printer Faxing 38 ...

Page 39: ...e cable to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Faxing 39 ...

Page 40: ...nnect the telephone to the telephone port of the printer Notes This setup works best if you are using voice mail more often than fax and if you subscribe to a distinctive ring service When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax You can also set the printer to receive faxes automatically but turn off the voice mail servi...

Page 41: ...Digital subscriber line DSL splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and internet signals pass through the other channel Install a DSL ﬁlter to minimize interference between the two channels and ensure a quality connection Note Contact your DSL provider to obtain a DSL ﬁlter 1 Connect the line port of the DSL...

Page 42: ...ature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter Note The port labeled Phone Line 2 or Fax Port is not always active ...

Page 43: ...elephone into the splitter To check the splitter plug an analog telephone into the splitter and then listen for a dial tone Setting up fax using cable modem connection CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avo...

Page 44: ...o check if the telephone port on the cable modem is active connect an analog telephone and then listen for a dial tone Setup 2 Printer is connected to a wall jack cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to an active analog telephone wall jack 3 Connect your analog tele...

Page 45: ...ightning storm The standard wall jack adopted by most countries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the telephone port of the printer Do not...

Page 46: ...ble to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ11 connector to the same wall jack then connect it directly to the telephone adapter Faxing 46 ...

Page 47: ... the telephone cable to the RJ11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line Each telephone number is assigned a different ring pattern 1 From the h...

Page 48: ...or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Send the fax job Using the computer For Windows users 1 With a document open click File Print 2 Select the printer and then click Properties Preferences Options or Setup 3 Click Fax Enable fax and then enter the recipient number 4 If necessary conﬁgure other f...

Page 49: ... enter another fax number 3 Touch 4 Enter a shortcut name 5 Apply the changes Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Fax and then enter the needed information 3 Adjust the Resolution setting 4 Send the fax job Adjusting the fax darkness 1 Load an original document into the ADF tray or on the scanner glass 2 Fro...

Page 50: ...Call Log Blocking junk faxes 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Admin Controls Block No Name Fax 2 Apply the changes Holding faxes 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Holding Faxes 2 Select a mode Forwarding a fax 1 From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Admin Controls 2 ...

Page 51: ...dress and then touch 3 Enter a shortcut name 4 Apply the changes Scanning to a ﬂash drive 1 Load an original document into the ADF tray or on the scanner glass 2 Insert the ﬂash drive into the USB port 3 Select the destination folder and then touch Scan to USB 4 If necessary adjust the scan settings 5 Send the scan job Warning Potential Damage Do not touch the printer or the ﬂash drive in the area...

Page 52: ...ments to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Scan Proﬁles Scan To Computer 3 Select the scan proﬁle where you want to save the document Scanning 52 ...

Page 53: ...s process can take from several minutes to more than an hour making the printer unavailable for other tasks Conﬁguring printer hard disk encryption 1 From the home screen touch Settings Security Disk Encryption Start Encryption Note Enabling disk encryption erases the contents of the hard disk If necessary back up important data from the printer before starting the encryption 2 Follow the instruct...

Page 54: ...commissioned The printer hard disk is being replaced The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is being sold to another organization Disposing of a printer hard disk Note Some printer models may not have a printer hard disk installed...

Page 55: ...ings Network Ports Wireless Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the display Using the personal identiﬁcation number PIN method 1 From the control panel navigate to Settings Network Ports Wireless Wi Fi Protected Setup Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address ﬁeld Not...

Page 56: ...he IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settin...

Page 57: ...bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lint free cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the power cord to the electrical outlet and the...

Page 58: ...Status Supplies 2 Select the parts or supplies that you want to check Note You can also access this setting by touching the top section of the home screen Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging...

Page 59: ...imaging kit Black imaging unit 74C0ZK0 Color CMY imaging kit 74C0ZV0 Regular imaging unit or imaging kit Black imaging unit 74C0Z10 Color CMY imaging kit 74C0Z50 Ordering a waste toner bottle Item Part number Waste toner bottle 74C0W00 Ordering a fuser maintenance kit Fuser maintenance kit type Part number XC4150 fuser maintenance kit type 00 110 120 V 41X0554 XC4150 fuser maintenance kit type 01 ...

Page 60: ...Replacing parts and supplies Replacing a toner cartridge 1 Open door B 2 Remove the toner cartridge 3 Unpack the new toner cartridge Maintaining the printer 60 ...

Page 61: ...4 Insert the new toner cartridge 5 Close door B Replacing the imaging unit 1 Open door B Maintaining the printer 61 ...

Page 62: ...2 Remove the waste toner bottle 3 Remove the imaging kit Maintaining the printer 62 ...

Page 63: ... direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs 6 Unpack the new imaging unit 7 Insert the new imaging unit Maintaining the printer 63 ...

Page 64: ...8 Insert the black toner cartridge 9 Insert the imaging kit Maintaining the printer 64 ...

Page 65: ...10 Insert the waste toner bottle 11 Close door B Replacing the imaging kit 1 Open door B Maintaining the printer 65 ...

Page 66: ...2 Remove the waste toner bottle 3 Remove the imaging kit Maintaining the printer 66 ...

Page 67: ... not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs Note The black imaging unit includes the black developer unit and photoconductor unit 7 Insert the black imaging unit i...

Page 68: ...8 Insert the toner cartridges 9 Insert the new imaging kit Maintaining the printer 68 ...

Page 69: ...10 Insert the waste toner bottle 11 Close door B Replacing the waste toner bottle 1 Open door B Maintaining the printer 69 ...

Page 70: ...e door B Replacing the fuser 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Open doors A and D CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 70 ...

Page 71: ...n the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Reset the fuser maintenance counter For more information see Resetting the maintenance counter on page 85 Maintaining the printer 71 ...

Page 72: ...Replacing the pick roller in the 550 sheet tray 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove the tray 3 Remove the pick roller 4 Unpack the new pick roller Maintaining the printer 72 ...

Page 73: ...URY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Replacing the pick roller in the multipurpose feeder 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Open the multipurpose feeder Maintaining the printer 73 ...

Page 74: ...the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Replacing the separator bracket 1 Pull out the tray Maintaining the printer 74 ...

Page 75: ...2 Remove the separator bracket 3 Unpack the new separator bracket 4 Insert the new separator bracket until it clicks into place 5 Insert the tray Maintaining the printer 75 ...

Page 76: ...Replacing the ADF input tray 1 Open door E 2 Remove the ADF input tray 3 Unpack the new ADF input tray Maintaining the printer 76 ...

Page 77: ...nsert the new ADF input tray until it clicks into place 5 Close door E Replacing the ADF scan pad 1 Open the scanner cover 2 Remove the ADF scan pad 3 Unpack the new ADF scan pad Maintaining the printer 77 ...

Page 78: ...pad facedown on the scanner glass 5 Close the scanner cover to stick the ADF scan pad to the cover 6 Open the scanner cover to check if the ADF scan pad is properly attached to the cover 7 Close the scanner cover Maintaining the printer 78 ...

Page 79: ...Replacing the ADF separator roller 1 Open door E 2 Remove the ADF separator roller 3 Unpack the new ADF separator roller Maintaining the printer 79 ...

Page 80: ...4 Insert the new ADF separator roller until it clicks into place 5 Close door E Maintaining the printer 80 ...

Page 81: ...Replacing the transfer module 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Open door B 3 Remove the waste toner bottle Maintaining the printer 81 ...

Page 82: ...the imaging kit 5 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 82 ...

Page 83: ...6 Remove the transfer module 7 Unpack the new transfer module and then remove the packing material Maintaining the printer 83 ...

Page 84: ...8 Insert the new transfer module 9 Close door A 10 Insert the imaging kit Maintaining the printer 84 ...

Page 85: ...ter weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all...

Page 86: ...or contact customer support Saving energy and paper Setting up power saver modes Eco Mode 1 From the home screen touch Settings Device Power Management Eco Mode 2 Select a setting Sleep mode 1 From the home screen touch Settings Device Power Management Timeouts Sleep Mode 2 Enter the number of minutes the printer stays idle before it enters Sleep mode Hibernate mode 1 From the home screen touch Se...

Page 87: ...ging components in some countries or regions For more information go to www lexmark com recycle and then choose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is re...

Page 88: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 89: ...el Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam locations 1 Standard bin 2 Automatic document feeder ADF 3 Fuser 4...

Page 90: ...amage A sensor inside the optional tray is easily damaged by static electricity Touch a metal surface before removing the jammed paper in the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 90 ...

Page 91: ...r Note Make sure that all paper fragments are removed 3 Close door E Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Pull out the tray 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 91 ...

Page 92: ...te Make sure that all paper fragments are removed 2 Open doors A and D and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 92 ...

Page 93: ...per jam in door A Paper jam in the fuser 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 93 ...

Page 94: ...2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 94 ...

Page 95: ...re that all paper fragments are removed 5 Close door A Paper jam in the duplex unit 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 95 ...

Page 96: ...2 Open the duplex cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 96 ...

Page 97: ...4 Close the duplex cover and door A Clearing jams 97 ...

Page 98: ...ppears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Note Depending on the network settings you may need to type https instead of http before the printer IP address to access the Embedded Web Server Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on th...

Page 99: ...p 2 The problem is solved Step 2 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 29 Does the error message still appear Go to step 3 The problem is solved Step 3 Check if the front USB port is disabled For more information see Enabling the USB port on page 99 Does the error message still appear Contact customer support The problem is solved...

Page 100: ...is installed in the appropriate connector in the controller board c Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Does the internal option operate correctly The pr...

Page 101: ...eceptacle of the controller board Does the ISP operate correctly The problem is solved Contact customer support Parallel or serial interface card does not operate correctly Action Yes No Step 1 Print a menu settings page and then check if the parallel or serial interface card appears in the Installed Features list Is the parallel or serial interface card listed in the Installed Features list Go to...

Page 102: ... 1 a From the home screen touch Settings Print Layout Collate b Set Collate to 1 2 3 1 2 3 c Resend the print job Is the document printed and collated correctly The problem is solved Go to step 2 Step 2 a From the printer software set Collate to 1 2 3 1 2 3 b Resend the print job Is the document printed and collated correctly The problem is solved Go to step 3 Step 3 a Reduce the number of pages i...

Page 103: ...ep 3 The problem is solved Step 3 a Remove paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the paper still curled Contact customer support T...

Page 104: ...tioned correctly Make sure that the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams still occur frequently Go to step 2 The problem is solved Step 2 a From the Paper menu on the control panel check if the printer is detecting the correct paper size b Resend the print job Do paper jams s...

Page 105: ...ments Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF ﬁles generate a new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job title...

Page 106: ...step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel b Resend the print job Is the printer still printing slow Go to step 3 The problem is solved Step 3 a Reduce the number of page...

Page 107: ...ture for the printer For more information see Selecting a location for the printer on page 10 b Resend the print job Is the printer still printing slow Go to step 8 The problem is solved Step 8 a Add more printer memory b Resend the print job Is the printer still printing slow Contact customer support The problem is solved Print jobs do not print Action Yes No Step 1 a From the document you are tr...

Page 108: ...s solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the print job Is the document printed The problem is solved Go to step 5 Step 5 a Remove and then reinstall the printer software Note The printer software is available at http support lexmark com b Resend the print job Is the document printed The problem is solved Contact customer suppor...

Page 109: ...is solved Step 2 Replace the imaging unit or imaging kit and then resend the print job Is the printer still printing blank or white pages Contact customer support The problem is solved Dark print Action Yes No Step 1 a From the Quality menu on the control panel select Color Adjust b Resend the print job Is the print still too dark Go to step 2 The problem is solved Step 2 a Depending on your opera...

Page 110: ... textured or rough paper Change the texture settings to match the paper you are printing on Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Resend the print job Is the print still too dark Go to step 6 The problem is solved Step 6 a Remove and then reinstall the waste toner bo...

Page 111: ...the settings on the printer control panel b Resend the print job Do ghost images still appear on prints Go to step 3 The problem is solved Step 3 a From the Quality menu on the control panel select Color Adjust b Resend the print job Do ghost images still appear on prints Contact customer support The problem is solved Gray background ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step ...

Page 112: ... If horizontal dark lines keep appearing on your prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system specify the tray or feeder from the Printing Preferences or Print dialog b Resend the print job Do horizontal dark lines still appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type and...

Page 113: ...oid damage do not touch the underside of the imaging unit or imaging kit b Resend the print job Do horizontal dark lines still appear on prints Contact customer support The problem is solved Horizontal white lines Leading edge Trailing edge Note If horizontal dark lines keep appearing on your prints then see the Repeating defects topic Action Yes No Step 1 a Depending on your operating system spec...

Page 114: ... Damage To avoid damage do not touch the underside of the imaging unit or imaging kit b Resend the print job Do horizontal white lines still appear on prints Contact customer support The problem is solved Incorrect margins ABCD ABCD ABCD Action Yes No Step 1 a Squeeze and slide the paper guides to the correct position for the size of the paper you are loading b Resend the print job Are the margins...

Page 115: ...m is solved Contact customer support Jagged or uneven characters Action Yes No a Check if the printer supports the fonts that are installed on your computer 1 From the control panel touch Settings Reports Print Print Fonts 2 Select PCL Fonts or PS Fonts b If the font is not supported then install a supported font For more information contact your administrator c Resend the print job Do prints stil...

Page 116: ...h the paper loaded in the tray You can also change the settings on the printer control panel b Resend the print job Is the print still too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Change the texture settings to match the paper you are printing on Go to step 5 Step 5 a Load paper from a fresh...

Page 117: ...re due to high humidity Store paper in its original wrapper until you are ready to use it c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading d Insert the tray e Resend the print job Is the print still crooked or skewed Go to step 2 The problem is solved Step 2 a Check if you are printing on a supported paper b Resend the print job Is the print st...

Page 118: ...If the distance between defects of all colors equals 95 0 mm 3 74 in 110 mm 4 33 in or 34 60 mm 1 36 in then replace the fuser Do the repeating defects still appear Contact customer support or your service representative The problem is solved Solid color or black images Action Yes No a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit...

Page 119: ... in the tray You can also change the settings on the printer control panel b Resend the print job Is the page or image still clipped Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality pr...

Page 120: ... Does the toner still rub off Contact customer support The problem is solved Uneven print density Action Yes No Replace the imaging unit or imaging kit and then resend the print job Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage To avoid damage do no...

Page 121: ...t job Do vertical dark lines or streaks still appear on prints Contact customer support The problem is solved Vertical white lines Leading edge Trailing edge Action Yes No a Remove and then reinstall the imaging unit or imaging kit Warning Potential Damage Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes Extended exposure to light may cause print quality probl...

Page 122: ...step 4 Turn on the printer Step 4 Check if the printer is in sleep or hibernate mode Is the printer in sleep or hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Make sure to match the following The USB cable with the US...

Page 123: ... from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Print the document Is the document printed from the correct tray or on the correct paper The problem is solved Go to step 3 Step 3 a Check if the trays are not linked For more information see Linking trays on page 26 b P...

Page 124: ... the Speciﬁcations for Web Offset Publishing SWOP color output Euro CMYK Applies color correction to approximate Euroscale color output Vivid CMYK Increases the color saturation of the US CMYK color correction setting Off FAQ about color printing What is RGB color RGB color is a method of describing colors by indicating the amount of red green or blue used to produce a certain color Red green and ...

Page 125: ...ts are also available from the Color Samples page of the Embedded Web Server Selecting any sample set generates multiple page prints consisting of hundreds of colored boxes Each box contains a CMYK or RGB combination depending on the table selected The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By exa...

Page 126: ...check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial tone then use a different telephone cable d If you still do not hear a ...

Page 127: ... an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telep...

Page 128: ...support Can send but not receive faxes Action Yes No Step 1 Make sure that the tray or multipurpose feeder is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings a From the home screen touch Settings Fax Analog Fax Setup Fax Receive Settings Rings to Answer b If necessary conﬁgure the setting Can you receive faxes The problem is solved Go t...

Page 129: ...3 Replace the toner cartridge For more information see the instruction sheet that came with the supply Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved G...

Page 130: ...e ADF glass with a damp soft lint free cloth b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the scan quality settings c Copy the document or photo Is the copy quality satisfact...

Page 131: ...job successful The problem is solved Contact customer support Scanner does not close Action Yes No Remove obstructions that keep the scanner unit open Did the scanner unit close correctly The problem is solved Contact customer support Scanning takes too long or freezes the computer Action Yes No Step 1 Close all applications that are interfering with the scan Does scanning take too long or freeze ...

Page 132: ...have already taken to ﬁnd a solution You need to know your printer model type and serial number For more information see the label at the back of the printer The serial number is also listed on the menu settings page Lexmark has various ways to help you solve your printing problem Visit the Lexmark Web site at http support lexmark com and then select one of the following Tech Library You can brows...

Page 133: ...optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head scr...

Page 134: ...3 Unpack the memory card Warning Potential Damage Avoid touching the connection points along the edge of the card 4 Insert the memory card until it clicks into place Upgrading and migrating 134 ...

Page 135: ...dware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver rem...

Page 136: ...3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing Upgrading and migrating 136 ...

Page 137: ...5 ISP extended cable 4 Install the ISP into its housing Upgrading and migrating 137 ...

Page 138: ...5 Attach the housing to the controller board access cover Upgrading and migrating 138 ...

Page 139: ...cover 8 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Upgrading and migrating 139 ...

Page 140: ...rinter then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any compon...

Page 141: ...The entire length of the connector on the card must touch and be ﬂush against the controller board Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Upgrading and migrating 141 ...

Page 142: ...e or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove ...

Page 143: ...3 Unpack the hard disk 4 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 143 ...

Page 144: ...5 Open door B 6 Open door C Upgrading and migrating 144 ...

Page 145: ...s cover 10 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Upgrading and migrating 145 ...

Page 146: ...re trained personnel to lift it safely Note If optional trays are already installed then unlock them from the printer before lifting the printer Do not try to lift the printer and trays at the same time 4 Align the printer with the optional tray and then lower the printer until it clicks into place 5 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY T...

Page 147: ...anges For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to o...

Page 148: ...ion or Import Conﬁguration b Follow the instructions on the screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrat...

Page 149: ...ence to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by the...

Page 150: ... the printer emulates the functions corresponding to the commands PostScript is a registered trademark of Adobe Systems Incorporated in the United States and or other countries The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc C...

Page 151: ...and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing 53 one sided 55 two sided Scanning 53 Copying 56 Ready 16 Values are subject to change See www lexmark com for current values Static sensitivity notice This symbol identiﬁes static sensitive parts Do not touch the areas near these symbols without ﬁrst touching a metal...

Page 152: ...eling wordt genegeerd Voorkom blootstelling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets Eviter toute exposition au rayon laser VAARA Näkymätöntä lasersäteilyä on varottava kun värikasetit on poistettu ja lukitus on auki Vältä lasersäteelle altistumista GEFAHR Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und of...

Page 153: ...ork using PIN method 55 using Push Button method 55 conservation settings Eco Mode 86 hibernate mode 86 sleep mode 86 conserving supplies 87 contacting customer support 132 control panel using 14 copy troubleshooting partial copies of documents or photos 130 poor copy quality 130 scanner does not respond 132 scanner unit does not close 131 copying both sides of the paper two sided 32 creating shor...

Page 154: ...r replacing 70 fuser maintenance kit ordering 59 G green settings Eco Mode 86 hibernate mode 86 sleep mode 86 H hardware options trays 146 hardware options adding print driver 147 held jobs 30 printing from a Macintosh computer 30 printing from Windows 30 held print jobs printing from a Macintosh computer 30 printing from Windows 30 hibernate mode setting 86 holding faxes 50 home screen customizin...

Page 155: ...er status 15 power cord socket 12 print driver hardware options adding 147 print job canceling from the computer 31 canceling from the printer control panel 31 print quality cleaning the scanner glass 57 replacing imaging kit 65 print quality troubleshooting blank pages 108 crooked print 117 dark print 109 ghost images appear on prints 110 gray background 111 horizontal dark lines 112 horizontal w...

Page 156: ...etting the transfer module page count 85 restoring factory default settings 53 RJ11 adapter 45 S safety information 6 7 8 saving paper 33 Scan Center setting up 20 Scan to Computer setting up 52 scan troubleshooting cannot scan from a computer 129 partial copies of documents or photos 130 poor copy quality 130 scan job was not successful 130 scanner does not respond 132 scanner unit does not close...

Page 157: ...13 jagged or uneven characters 115 light print 115 repeating print defects 117 skewed print 117 solid color or black images 118 text or images cut off 119 toner easily rubs off 120 uneven print density 120 vertical dark lines or streaks appear on prints 121 vertical white lines 121 white pages 108 troubleshooting printer options internal option is not detected 100 internal solutions port 101 troub...

Page 158: ...wireless network Wi Fi Protected Setup 55 Wi Fi Protected Setup wireless network 55 Index 158 ...

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