Action
Yes
No
Step 3
a
Remove, and then reinstall the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Print the document.
Do ghost images still appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Replace the imaging unit.
b
Print the document.
Do ghost images still appear on prints?
Contact
customer
support
.
The problem is
solved.
Gray background
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Note:
Before solving the problem, print the print quality test pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Action
Yes
No
Step 1
a
Depending on your operating system, decrease the toner
darkness from the Printing Preferences or Print dialog.
Note:
You can also change the settings from the Quality
menu on the printer control panel.
b
Print the document.
Does gray background still appear on prints?
Go to step 2.
The problem is
solved.
Troubleshooting
81
Summary of Contents for MX320 Series
Page 1: ...MX320 Series User s Guide December 2016 www lexmark com Machine type s 7017 Model s 236 ...
Page 62: ...5 Insert the imaging unit Note Use the arrows inside the printer as guides Clearing jams 62 ...
Page 118: ...Product Information Guide March 2018 www lexmark com Lexmark Confidential until announced ...
Page 121: ...Lexmark Confidential until announced Contents 4 ...
