Lexmark MX320 Series User Manual Download Page 104

Page: 104 / 146

Scanner does not close

Action

Yes

Remove obstructions that keep the scanner unit open.

Did the scanner unit close correctly?

The problem is
solved.

Contact

customer

support

Scanning takes too long or freezes the computer

Action

Yes

Step 1

Close all applications that are interfering with the scan.

Does scanning take too long or freeze the computer?

Go to step 2.

The problem is
solved.

Step 2

Select a lower scan resolution.

From the control panel, navigate to:

Scan To

Scan Settings

Adjust the resolution.

Does scanning take too long or freeze the computer?

Contact

customer

support

The problem is
solved.

Scanner does not respond

Action

Yes

Step 1

Check if the printer is turned on.

Resolve any error messages that appear on the display.

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 2.

Step 2

Check if the power cord is connected properly to the printer
and the electrical outlet.

CAUTION—POTENTIAL INJURY:

To avoid the risk of ﬁre

or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.

Copy or scan the document.

Is the scanner responding?

The problem is
solved.

Go to step 3.

Troubleshooting

104

Summary of Contents for MX320 Series

Page 1: ...MX320 Series User s Guide December 2016 www lexmark com Machine type s 7017 Model s 236 ...

Page 2: ...16 Loading paper and specialty media 17 Setting the size and type of the specialty media 17 Conﬁguring Universal paper settings 17 Loading trays 17 Loading the multipurpose feeder 19 Linking trays 20 Printing 21 Printing from a computer 21 Printing from a mobile device 21 Printing a font sample list 22 Printing a directory list 22 Copying 23 Making copies 23 Copying photos 23 Copying on letterhead...

Page 3: ...hanging the fax resolution 40 Adjusting the fax darkness 40 Viewing a fax log 40 Blocking junk faxes 40 Holding a fax 41 Forwarding a fax 41 Scanning 42 Scanning to an FTP server 42 Creating an FTP shortcut 42 Securing the printer 43 Locating the security slot 43 Erasing printer memory 43 Restoring factory default settings 43 Statement of Volatility 44 Maintaining the printer 45 Networking 45 Clea...

Page 4: ... Paper jam in trays 66 Paper jam in the multipurpose feeder 66 Paper jam in the automatic document feeder 67 Troubleshooting 68 Network connection problems 68 Internal option problems 70 Paper feed problems 71 Printing problems 74 Faxing problems 97 Scanning problems 101 Contacting customer support 105 Upgrading and migrating 106 Hardware 106 Software 109 Firmware 109 Notices 111 Index 114 Content...

Page 5: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 6: ... to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has a caster base then carefully roll it to the new location Use caution whe...

Page 7: ...ponents The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section i...

Page 8: ... Information Center Authoritative online resource for the latest product tips instructions and reference material Go to http infoserve lexmark com ids and select your product Help Menu Pages The guides may be available on the printer ﬁrmware and at http support lexmark com Information on setting up and conﬁguring the accessibility features of your printer Lexmark Accessibility Guide The guide is a...

Page 9: ...t Information Guide This document contains basic safety environmental and regulatory information for your product For more information see the documentation that came with the printer or go to http support lexmark com Selecting a location for the printer Leave enough room to open trays covers and doors and to install hardware options Set up the printer near an electrical outlet CAUTION POTENTIAL I...

Page 10: ...ons CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or other feature to prevent instability causing possible injury For more information on supported conﬁgurations see www lexmark com multifunctionprinters CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until ne...

Page 11: ...opriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connect...

Page 12: ...able any wireless network adapter or the printer in the areas shown while actively printing Use the To 1 Power cord socket Connect the printer to an electrical outlet 2 Ethernet port Connect the printer to an Ethernet network 3 LINE port Connect the printer to an active telephone line through a standard wall jack RJϣ11 DSL ﬁlter or VoIP adapter or any other adapter that allows you to access the te...

Page 13: ...n for ﬁve seconds 8 Stop or Cancel button Stop the current printer task 9 Start button Start a printer task depending on which mode is selected 10 Pause button Place a dial pause in a fax number 11 Backspace button Move the cursor backward and delete a character in an input ﬁeld 12 Fax button Send faxes 13 Indicator light Check the printer status 14 Back button Return to the previous screen 15 Hom...

Page 14: ...tiﬁcations Power Management Information Sent to Lexmark Restore Factory Defaults Maintenance Visible Home Screen Icons About This Printer Print Layout Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS Paper Tray Conﬁguration Media Conﬁguration Bin Conﬁguration Copy Copy Defaults Fax Fax Mode Analog Fax Setup Fax Server Setup Eϣmail Eϣmail Defaults Eϣmail Setup Web Link Setup Lear...

Page 15: ...oud Print WiϣFi Direct Security Security Audit Log Conﬁdential Print Setup Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Reports Device Print Shortcuts Network Help Print All Guides Mono Quality Guide Connection Guide Copy Guide Eϣmail Guide Information Guide Media Guide Moving Guide Print Quality Guide Scan Guide Supplies Guide Troubleshooting Print Quality Test Pages Learning ...

Page 16: ...Printing a menu settings page 1 From the control panel navigate to Settings Reports 2 Select Menu Settings Page and then press Learning about the printer 16 ...

Page 17: ...om the control panel navigate to Settings Paper Media Conﬁguration Universal Setup 2 Select Portrait Width or Portrait Height and then press 3 Adjust the settings and then press Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid jams do not remove trays while the printer...

Page 18: ...oad the paper stack with the printable side facedown Notes To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray 5 Insert the tray If necessary set the paper size and type from the control panel to match the paper loaded Loading paper and specialty media 18 ...

Page 19: ...se feeder 2 Adjust the guide to match the size of the paper that you are loading 3 Flex fan and align the paper edges before loading 4 Load the paper Note Load European envelopes with the ﬂap entering the printer ﬁrst Loading paper and specialty media 19 ...

Page 20: ...such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper 3 Match the paper size and type for the trays you are linking Note To unlink trays make sure that no trays have the same paper size or type 4 Save the settings Note You can also change the paper size and type settings from the printer control panel Warning Poten...

Page 21: ... that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Printϣready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select the printer 3 Send t...

Page 22: ... your mobile device launch a compatible application 2 Select an item to print and then tap the share icon 3 Tap Print and then select the printer 4 Send the print job Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts 2 Select PCL Fonts or PostScript Fonts and then press Printing a directory list 1 From the control panel navigate to Settings Reports...

Page 23: ...he Content Source menu select the setting that best matches the original photo 4 Send the copy job Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy specify the size of the original document 3 Select Copy to and then select the tray that contains the letterhead If you are loading the letterhead into the multipurpos...

Page 24: ...iginal document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy 3 Set Collate to On 4 Copy the document Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Copy Separator Sheets 3 Adjust the settings 4 Copy the document Copying multiple pages onto a single sheet 1 Load...

Page 25: ...dress on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut select Copy from the Shortcut Type menu 3 Conﬁgure the settings 4 Apply the changes Copying 25 ...

Page 26: ...printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail 3 Enter the needed information 4 Apply the changes Sending an e mail Using the control panel ...

Page 27: ...ter IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut select Eϣmail from the Shortcut Type menu 3 Conﬁgure the settings 4 Apply the changes E mailing 27...

Page 28: ...blink red Warning Potential Damage To avoid loss of data or printer malfunction do not touch cables or the printer in the area shown while actively sending or receiving a fax Setting up fax using a standard telephone line CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephon...

Page 29: ...tically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically then set the printer to pick up on a speciﬁed number of rings Setup 2 Printer is sharing the line with an answering machine Note If you subscribe to a distinctive ring service then make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have...

Page 30: ...ct a phone splitter to the line port of the printer 2 Connect one end of the telephone cable to the splitter 3 Connect the other end of the cable to an active analog wall jack 4 Connect the answering machine to the other port of the splitter Faxing 30 ...

Page 31: ...le to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer Rings to Answer setting to six Faxing 31 ...

Page 32: ...log wall jack 4 Connect the telephone to the other port of the splitter Notes This setup works best if you are using voice mail more often than fax and if you subscribe to a distinctive ring service When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to receive the fax You can also set the printer to receive faxes automatically but turn off the v...

Page 33: ...voice and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel To minimize interference between the two channels ask for a DSL ﬁlter from your DSL provider 1 Connect the line port of the DSL ﬁlter to the wall jack 2 Connect one end of the telephone cable to the line port of the printer 3 Connect the other end of the cable to the te...

Page 34: ...use the fax feature during a lightning storm 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter Note The port labeled Phone Line 2 or Fax Port is not always active VoIP providers may charge extra cost for the activation of the second telephone port Notes To check if the tel...

Page 35: ...shock do not set up this product or make any electrical or cabling connections such as the power cord fax feature or telephone during a lightning storm CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not use the fax feature during a lightning storm Setup 1 Printer is connected directly to a cable modem 1 Connect one end of the telephone cable to the line port of the printer 2 Connect...

Page 36: ...hen listen for a dial tone Setup 2 Printer is connected to a wall jack cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the telephone cable to an active analog telephone wall jack Note If you need to connect an analog telephone to the printer then attach a phone splitter to the line port of the pr...

Page 37: ...hock do not use the fax feature during a lightning storm The standard wall jack adopted by most countries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your printer and you may need to purchase it separately 1 Connect one end of the telephone cable...

Page 38: ... proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Preferences Date and Time Conﬁgure 3 Conﬁgure the settings 4 Apply the changes Conﬁguring daylight saving time 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by p...

Page 39: ... enter the recipient number If necessary conﬁgure other fax settings 4 Fax the document For Macintosh users 1 With a document open choose File Print 2 Select the printer and then enter the recipient number If necessary conﬁgure other fax settings 3 Fax the document Scheduling a fax 1 Load the original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Fax enter...

Page 40: ...g 4 Fax the document Adjusting the fax darkness 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel navigate to Fax enter the needed information 3 Adjust the Darkness setting 4 Send the fax job Viewing a fax log 1 Open a Web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP...

Page 41: ...r sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Analog Fax Setup Fax Receive Settings Holding Faxes 3 Select a mode 4 Apply the changes Forwarding a fax 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the p...

Page 42: ...hortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut select FTP from the Shortcut Type menu ...

Page 43: ...ual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase 2 Select Sanitize all information on nonvolatile memory and then press 3 To start the job select ERASE and then press 4 Follow the instructions on the display Restoring factory default settings 1 From the control pa...

Page 44: ...er data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a different department or locati...

Page 45: ...instructions that came with the adapter Using the Push Button method 1 From the control panel navigate to Settings Network Ports Wireless WiϣFi Protected Setup Start Push Button Method 2 Follow the instructions on the display Using the personal identiﬁcation number PIN method 1 From the control panel navigate to Settings Network Ports Wireless WiϣFi Protected Setup Start PIN Method 2 Copy the eigh...

Page 46: ...e paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft lintϣfree cloth Notes Do not use household cleaners or detergents as they may damage the ﬁnish of the printer Make sure that all areas of the printer are dry after cleaning 5 Connect the power cord to the...

Page 47: ...er cover 2 Wipe the areas shown with a damp soft lint free cloth 1 White underside of the scanner cover 2 Scanner glass 3 Automatic document feeder ADF glass 4 White underside of the ADF cover 3 Close the scanner cover Maintaining the printer 47 ...

Page 48: ... supplies and may deliver unpredictable results if third party parts and supplies are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Checking the status of parts and supplies From the control panel navigate to Status Supplies View Supplies Ordering toner cartridges Notes The estimated cartridge yield is based on the ISO IEC 19798 ...

Page 49: ... MX420 printer models 2 This cartridge is supported only in MX520 printer model Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted Item Lexmark Return Program Regular Imaging unit 56F0Z00 56F0ZA0 Conﬁguring supply notiﬁcations 1 Open a Web browser and then type the printer IP address in the address ﬁ...

Page 50: ...Replacing supplies Replacing the toner cartridge 1 Open the front door 2 Remove the toner cartridge Maintaining the printer 50 ...

Page 51: ...3 Unpack the new toner cartridge and then shake it to redistribute the toner 4 Insert the new toner cartridge 5 Close the front door Maintaining the printer 51 ...

Page 52: ...Replacing the imaging unit 1 Open the front door 2 Remove the toner cartridge 3 Remove the imaging unit Maintaining the printer 52 ...

Page 53: ...ential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintaining the printer 53 ...

Page 54: ...ION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outl...

Page 55: ... the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support...

Page 56: ...e recycled through your local recycling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings ...

Page 57: ...cartridges returned to Lexmark are either reused or demanufactured for recycling The boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling follow the instructions that came with the cartridge and use the prepaid shipping label You can also do the following 1 Go to www lexmark com recycle 2 Select the product you want to recycle Maintaining the pr...

Page 58: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 59: ...per according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer automatically ﬂushes blank pages or partially printed pages with after a jammed page is cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Jam location 1 Automatic document feeder 2 Standard bin 3 Rear door 4 ...

Page 60: ...oor CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Open the front door 2 Remove the toner cartridge Clearing jams 60 ...

Page 61: ...n 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 61 ...

Page 62: ...5 Insert the imaging unit Note Use the arrows inside the printer as guides Clearing jams 62 ...

Page 63: ...jam in the rear door 1 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 63 ...

Page 64: ...lose the rear door 4 From the control panel press Paper jam in the standard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 From the control panel press Clearing jams 64 ...

Page 65: ...Paper jam in the duplex unit 1 Remove the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 From the control panel press Clearing jams 65 ...

Page 66: ...he jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray 4 From the control panel press Paper jam in the multipurpose feeder 1 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 66 ...

Page 67: ...matic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover 5 If necessary press from the control panel Clearing jams 67 ...

Page 68: ...ngs page and then ﬁnding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 3 Type the correct printer IP address in the address ﬁeld Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the network connection is working Is the network connect...

Page 69: ...l panel navigate to Settings Network Ports USB 2 Select Enable USB Port and then press Checking the printer connectivity 1 From the control panel navigate to Settings Reports Network 2 Select Network Setup Page and then press 3 Check the ﬁrst section of the network setup page and conﬁrm that the status is connected If the status is not connected then the LAN drop may be inactive or the network cab...

Page 70: ...is installed in the appropriate connector in the controller board c Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Does the internal option operate correctly The pr...

Page 71: ... control panel navigate to Settings Print Layout b Select Collate and then press c Set Collate to On and then press d Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate b Print the document Is the document collated correctly The problem is solved Go to step 3 ...

Page 72: ...rint dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings from the Paper menu on the printer control panel b Print the document Is the paper still curled Go to step 3 The problem is solved Step 3 a Remove paper from the tray and then turn over the paper b Print the document Is the paper still curled Go to step 4 The problem is solved Step 4 a...

Page 73: ...e trays link correctly The problem is solved Contact customer support Paper frequently jams Action Yes No Step 1 a Pull out the tray b Check if the paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper ﬁll indicator Make sure to print on recommended paper size and type c Insert the tray d Print the docume...

Page 74: ...ion Yes No Step 1 a From the control panel check if the documents appear in the Held Jobs list Note If the documents are not listed then print the documents using the Print and Hold options b Print the documents Are the documents printed The problem is solved Go to step 2 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF ﬁles ge...

Page 75: ...the job individually Are the documents printed The problem is solved Go to step 4 Step 4 a Delete some held jobs to free up printer memory b Resend the print job Are the documents printed The problem is solved Go to step 5 Step 5 a Add printer memory b Resend the print job Are the documents printed The problem is solved Contact customer support Slow printing Action Yes No Step 1 a Make sure that t...

Page 76: ... option or other network device b Print the document Is the printer still printing slow Go to step 5 The problem is solved Step 5 a From the Quality menu on the control panel set Print Resolution to 600 dpi b Print the document Is the printer still printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer is not overheating Notes Allow the printer to cool down after a ve...

Page 77: ... ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn it back on b Print the document Is the document printed The problem is solved Go t...

Page 78: ...t to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 2 Shake the imaging unit 3 Insert the imaging unit and then insert the cartridge b Print the document Is the printer still printing blank or white pages Go to step 2 The problem is s...

Page 79: ... the settings match the paper loaded in the tray You can also change the settings from the Paper menu on the printer control panel b Print the document Is the print still too dark Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the p...

Page 80: ...ction Yes No Step 1 a Load the tray with the correct paper type and weight b Print the document Do ghost images still appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings from...

Page 81: ...unit b Print the document Do ghost images still appear on prints Contact customer support The problem is solved Gray background ABCDE ABCDE ABCDE Leading edge Trailing edge Note Before solving the problem print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Depending on your operating system decrease the tone...

Page 82: ...t quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Depending on your operating system specify the tray or feeder from the Printing Preferences or Print dialog b Print the document Do horizontal dark lines still appear on prints Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the pap...

Page 83: ...drum Doing so may affect the quality of future print jobs b Print the document Do horizontal dark lines still appear on prints Go to step 5 The problem is solved Step 5 a Replace the imaging unit b Print the document Do horizontal dark lines still appear on prints Contact customer support The problem is solved Horizontal white lines Leading edge Trailing edge Note Before solving the problem print ...

Page 84: ...ality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 3 Insert the imaging unit and then insert the cartridge b Print the document Do horizontal white lines still appear on prints Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Do horizontal white lines still appear on prints Conta...

Page 85: ...rs Note Before solving the problem print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No a Check if the printer supports the fonts that are installed on your computer 1 From the control panel navigate to Settings Reports Print Print Fonts 2 Select PCL Fonts or PS Fonts b If the font is not supported then install a supp...

Page 86: ...The problem is solved Step 2 a Depending on your operating system specify the paper type texture and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings from the Paper menu on the printer control panel b Print the document Is the print still too light Go to step 3 The problem is solved Step 3 a L...

Page 87: ...and then insert the cartridge b Print the document Is the print still too light Go to step 5 The problem is solved Step 5 a Replace the imaging unit b Print the document Is the print still too light Contact customer support The problem is solved Print crooked or skewed ABCDE ABCDE ABCDE Note Before solving the problem print the print quality test pages From the control panel navigate to Settings T...

Page 88: ... Note Before solving the problem print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 Measure the distance between the defects Check for a distance between the defects that equals 97 mm 3 82 in 47 mm 1 85 in 38 mm 1 5 in Is the distance between defects equal to one of the listed measurements Go to step 2 Take n...

Page 89: ...g Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs b Print the document Is the printer still printing solid black pages Go to step 2 The problem is solved Step 2 a Replace the imaging unit b Print the document Is the printer still printing solid black pages Contact customer support The problem is solved Text or images cut off Leading edge T...

Page 90: ...es cut off Go to step 3 The problem is solved Step 3 a Remove and then reinstall the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs b Print the document Are the t...

Page 91: ...f Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type texture and weight from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change the settings on the printer control panel b Print the document Does the toner easily rub off Contact customer support The problem is solved Un...

Page 92: ... uneven Contact customer support The problem is solved Vertical dark lines or streaks ABCDE ABCDE ABCDE Leading edge Trailing edge Note Before solving the problem print the print quality test pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Depending on your operating system specify the paper type texture and weight from the Printing...

Page 93: ...ight can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs b Print the document Do vertical dark lines or streaks still appear on prints Go to step 4 The problem is solved Step 4 a Replace the imaging unit b Print the document Do vertical dark lines or streaks still appear on prints Contact customer suppo...

Page 94: ...prints Go to step 3 The problem is solved Step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then remove the imaging unit 2 Shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Warning Potential Damage Do not touch the photoconductor drum ...

Page 95: ...Check if the electrical outlet is turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in sleep or hibernate mode Is the printer in sleep or hibernate mode Press the power button to wake the ...

Page 96: ...ntact customer support Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on a supported paper b Print the document Is the document printed from the correct tray or on the correct paper The problem is solved Go to step 2 Step 2 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure...

Page 97: ...eive a fax The problem is solved Go to step 3 Step 3 Check for a dial tone Call the fax number to check if it is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c...

Page 98: ...o an analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the tele...

Page 99: ...hat the tray or multipurpose feeder is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay setting a Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a pr...

Page 100: ...oner cartridge For more information see the instruction sheet that came with the supply Can you receive faxes The problem is solved Contact customer support Poor fax print quality Action Yes No Step 1 Enhance the print quality a Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four set...

Page 101: ...tisfactory The problem is solved Go to step 3 Step 3 Replace the toner cartridge For more information see the instruction sheet that came with the supply Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan jo...

Page 102: ...pport Poor copy quality Action Yes No Step 1 a Clean the scanner glass and the ADF glass with a damp soft lintϣfree cloth b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass c Copy the document or photo Is the copy quality satisfactory The problem is solved Go to step 2 Step 2 a Check the quality of the original document or photo b Adjust the sca...

Page 103: ... the cable connections a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer b Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another app...

Page 104: ... take too long or freeze the computer Contact customer support The problem is solved Scanner does not respond Action Yes No Step 1 a Check if the printer is turned on b Resolve any error messages that appear on the display c Copy or scan the document Is the scanner responding The problem is solved Go to step 2 Step 2 a Check if the power cord is connected properly to the printer and the electrical...

Page 105: ...er support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive eϣmail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1 800 539 6275 For other countries or regions ...

Page 106: ...If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer 3 Open the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the...

Page 107: ...d properly grounded electrical outlet that is near the product and easily accessible 8 Turn on the printer Installing optional trays CAUTION SHOCK HAZARD To avoid the risk of electrical shock if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet...

Page 108: ...ter until it clicks into place 5 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 6 Turn on the printer If necessary manually add the tray in the print driver to make it a...

Page 109: ...ration tab and then select Update Now ϣ Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer ...

Page 110: ...ion or Import Conﬁguration b Follow the instructions on the screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Upgrading and migrat...

Page 111: ...ference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those expressly designated by ...

Page 112: ... trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands PostSc...

Page 113: ...ordningen er slået fra Undgå at blive udsat for laserstrålen GEVAAR Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd Voorkom blootstelling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets Eviter toute exposition au rayon laser VAARA Näkymätöntä lasersäteilyä on varottava kun värikase...

Page 114: ... copies of documents or photos 102 poor copy quality 102 scanner does not respond 104 scanner unit does not close 104 copying both sides of the paper twoϣsided 23 creating shortcuts 25 copying different paper sizes 23 copying multiple pages 24 copying multiple pages onto a single sheet 24 copying on letterhead 23 copying photos 23 creating shortcuts eϣmail 27 fax destination 39 customer support co...

Page 115: ...automatic document feeder 67 L labels size 17 letterhead copying on 23 Lexmark Mobile Print using 21 line ﬁlter 33 LINE port 11 linking trays 20 loading envelopes 19 multipurpose feeder 19 loading trays 17 locating paper jams 59 locating the security slot 43 M making copies 23 memory types installed on printer 44 memory card 106 menu map 14 menu settings page printing 16 mobile device printing fro...

Page 116: ... list 22 font sample list 22 from a computer 21 from a mobile device 21 22 printing a directory list 22 printing a font sample list 22 printing a menu settings page 16 printing a network setup page 69 printing from a computer 21 Push Button method 45 R recycling Lexmark packaging 56 Lexmark products 56 toner cartridges 57 reducing a copy 24 repeating print defects 88 replacing imaging unit 52 tone...

Page 117: ...2 horizontal white lines 83 jagged or uneven characters 85 light print 86 repeating print defects 88 skewed print 87 solid black pages 89 text or images cut off 89 toner easily rubs off 90 uneven print density 91 vertical dark lines or streaks 92 white lines 93 white pages 78 troubleshooting printer options internal option is not detected 70 troubleshooting scan cannot scan from a computer 101 par...

Page 118: ...Product Information Guide March 2018 www lexmark com Lexmark Confidential until announced ...

Page 119: ...r 48 C F R 227 7202 1 through 227 7207 4 as applicable the Commercial Computer Software and Commercial Software Documentation are licensed to the U S Government end users a only as Commercial Items and b with only those rights as are granted to all other end users pursuant to the terms and conditions herein Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark ...

Page 120: ...Contents Overview 5 Safety information 7 Environmental information 10 Regulatory information 18 Lexmark Confidential until announced Contents 3 ...

Page 121: ...Lexmark Confidential until announced Contents 4 ...

Page 122: ...21 CS923 CS927 C9235 CX920 CX921 CX922 CX923 CX924 CX927 XC9225 XC9235 XC9245 XC9255 XC9265 Updated the fax notices Added regulatory notices for wireless products June 2017 Added machine types and model numbers for the following products CS727 CS728 CX727 CS827 CX827 Updated the Taiwan RoHS information Updated the China RoHS information September 2016 Updated the Conventions topic to add a caution...

Page 123: ... hours of operation for your country or region can be found on the support website or on the printed warranty that came with your printer Have the following information ready when you contact customer support Place and date of purchase Machine type and serial number Warranty information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with ...

Page 124: ...shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire property damage or poor printer performa...

Page 125: ...n cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding CAUTION POTENTIAL INJURY If the printer weight is greater than 18 kg 40 lb then it requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer da...

Page 126: ...uctions and local regulations The following products are not suitable for use in locations where children are likely to be present CS921 CS923 CS927 C9235 CX920 CX921 CX922 CX923 CX924 CX927 XC9225 XC9235 XC9245 XC9255 XC9265 CS720 CS725 CS727 CS728 CX725 CX727 C4150 XC4150 XC4140 CS820 CS827 CX820 CX825 CX827 CX860 C6160 XC6152 XC8155 XC8160 This product is designed tested and approved to meet st...

Page 127: ...0 1 W 0 1 W B2546 M1246 MS521 620 W N A N A 8 W 2 W 0 1 W 0 1 W B2650 M3250 MS621 MS622 670 W N A N A 9 5 W 2 2 W 0 1 W 0 1 W C4150 CS725 CS728 680 W N A N A 80 W 2 4 W 0 3 W 0 2 W C6160 CS820 CS827 800 W N A N A 80 W 2 9 W 0 3 W 0 2 W C9235 CS921 CS927 675 W N A N A 140 W 2 2 W 0 2 W 0 W CS720 CS727 560 W N A N A 80 W 2 4 W 0 2 W 0 2 W CS923 1050 W N A N A 200 W 2 2 W 0 2 W 0 W CX725 CX727 XC4140...

Page 128: ... the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 15 By using the configuration menus the Sleep Mode Timeout can be modified between 1 minute and 120 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses ...

Page 129: ...s Wh C4150 CS725 CS728 680 Wh 0 2 Wh 4 41 páginas Wh C6160 CS820 CS827 800 Wh 0 2 Wh 4 50 páginas Wh C9235 CS921 CS927 675 Wh 0 Wh 3 11 páginas Wh CS720 CS727 560 Wh 0 2 Wh 4 29 páginas Wh CS923 1050 Wh 0 Wh 3 14 páginas Wh CX725 CX727 XC4140 XC4150 700 Wh 0 2 Wh 4 29 páginas Wh CX820 CX827 XC6152 870 Wh 0 2 Wh 3 59 páginas Wh CX825 XC8155 825 Wh 0 2 Wh 4 00 páginas Wh CX860 XC8160 870 Wh 0 2 Wh 4...

Page 130: ...east one homogenous material of the part exceeds the concentration limit requirement as described in GB T 26572 This product is compliant with the China RoHS Directive concerning the restriction of use of certain hazardous substances The Environmentally Friendly Use Period EFUP for all enclosed products and their components are per the symbol shown here unless otherwise marked Certain components m...

Page 131: ...lectrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Lexmark Web site at www lexmark com for your local sales office phone number Taiwan RoHS information 㝈㝈 ྵ ἣᶆ 㐺 ᶵࠊ㞾ᑕ ...

Page 132: ...ED 㢷㠃ᯈ LCD LED display ഛ 1 ࠦ ࠧಀᣦヱ㡯㝈 அⓒศẚྵ㔞ᮍ ฟⓒศẚྵ㔞ᇶ ࠋ Note 1 indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence condition ഛ 2 ࠦ ࠧಀᣦヱ㡯㝈 Ⅽ 㝖㡯 ࠋ Note 2 indicates that the restricted substance corresponds to the exemption India E Waste notice This product complies with the India E Waste Management and Handling Rules 2011 whi...

Page 133: ...Collection and Recycling Program may be recycled through your local recycling center Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy...

Page 134: ...undred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling The boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling do the following 1 Go to www lexmark com recycle 2 Select the product that you want to recycle Lexmark Confidential until announced Environmental information 17 ...

Page 135: ...ging in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represen...

Page 136: ...n order to program this information into your fax machine Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications The Ringer Equivalence Number REN indicates the maximum number of devices allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the ...

Page 137: ...at may constitute a nuisance to other Telecom customers This equipment is not capable under all operating conditions of correct operation at the higher speeds for which it is designed Telecom will accept no responsibility should difficulties arise in such circumstances The decadic or pulse dialing on this device is unsuitable for use on the Telecom network in New Zealand For correct operation the ...

Page 138: ...is product in Switzerland This product requires a Swiss billing tone filter Lexmark part number 80D1877 to be installed on any line which receives metering pulses in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse nº de référence Lexmark 80D1877 devant être installé sur toute ligne recevant des impulsions de comptag...

Page 139: ...nication This device complies with Industry Canada license exempt RSS standards Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device To prevent radio interference to the licensed service and to reduce the potential for harmful interference ...

Page 140: ...ࠋ European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directive 2014 53 EU on the approximation and harmonization of the laws of the Member States relating to radio equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark Inter...

Page 141: ...e XC8155de XC8155dte XC8160de XC8160dte 7564 336 337 536 537 596 598 CX920de CX921de CX922de CX923de CX923dte CX923dxe CX924de CX924dte CX924dxe CX927de XC9225 XC9235 XC9245 XC9255 XC9265 7559 078 098 178 198 378 398 578 598 778 798 M3250 MS622de MS622dte 4600 835 895 MB2546ade MX521de MX521ade MX521adte MX522adhe XM1246 7017 636 676 678 679 MB2650ade MX622ade MX622adhe MX622adthe XM3250 7018 676 ...

Page 142: ...ing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West...

Page 143: ... use within certain voltage limits and on the restrictions of use of certain hazardous substances in electrical and electronic equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declarat...

Page 144: ...ept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful ...

Page 145: ...0 West New Circle Road Lexington KY 40550 Telephone 859 232 3000 E mail regulatory lexmark com Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformité aux normes de l industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative ...

Page 146: ...lectronic equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative ...

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