Lexmark CX331 User Manual Download Page 146

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Printing problems

Print jobs do not print

Action

Yes

Step 1

From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 2.

Step 2

Check if the printer is on.

Resolve any error messages that appear on the display.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 3.

Step 3

Check if the ports are working and if the cables are securely
connected to the computer and the printer.

For more information, see the setup documentation that came
with the printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 4.

Step 4

Turn off the printer, wait for about 10 seconds, and then turn on
the printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 5.

Step 5

Remove, and then reinstall the print driver.

Print the document.

Is the document printed?

The problem is
solved.

Contact

customer

support

Troubleshoot a problem

146

Summary of Contents for CX331

Page 1: ...CX331 MC3224 MC3326 MFPs User s Guide July 2019 www lexmark com Machine type s 3500 Models 285 485 685 ...

Page 2: ...les 20 Setting up the printer to fax 21 Loading paper and specialty media 27 Installing and updating software drivers and ﬁrmware 31 Networking 32 Printing the Menu Settings Page 34 Secure the printer 35 Erasing printer memory 35 Restoring factory default settings 35 Statement of Volatility 35 Print 36 Printing from a computer 36 Printing from a mobile device 36 Printing from a ﬂash drive 38 Suppo...

Page 3: ...ss 45 Setting up the e mail function 45 Conﬁguring e mail settings 45 Sending an e mail 46 Creating an e mail shortcut 46 Fax 47 Using the automatic document feeder and scanner glass 47 Sending a fax 47 Creating a fax destination shortcut 48 Changing the fax resolution 48 Adjusting the fax darkness 48 Viewing a fax log 48 Blocking junk faxes 49 Holding a fax 49 Forwarding a fax 49 Scan 50 Using th...

Page 4: ...Setting up e mail alerts 109 Viewing reports 109 Ordering parts and supplies 110 Replacing parts and supplies 113 Cleaning printer parts 127 Saving energy and paper 129 Moving the printer to another location 130 Shipping the printer 131 Troubleshoot a problem 132 The printer is not responding 132 Network connection problems 133 Issues with supplies 134 Clearing jams 135 Paper feed problems 144 Pri...

Page 5: ...ems 180 Contacting customer support 184 Recycle and dispose 185 Recycling Lexmark products 185 Recycling Lexmark packaging 185 Returning Lexmark cartridges for reuse or recycling 185 Notices 186 Index 200 Contents 5 ...

Page 6: ...Y Do not use this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Only a Lexmark Inline Surge Protector that is properly connected between the printer and the powe...

Page 7: ...20 kg 44 lb then it may require two or more people to lift it safely CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the printer has separate ﬂoor standing...

Page 8: ...ted and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the p...

Page 9: ...ing up and using the printer software Conﬁguring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Information Center Go to http infoserve lexmark com Product videos Go to http infoserve lexmark com idv Help using the printer software Help for Microsoft Windows or Macintosh operating systems Open a printer software program or application and then ...

Page 10: ...y that came with the printer Have the following information ready when you contact customer support Place and date of purchase Machine type and serial number Safety information Regulatory information Warranty information Environmental information Warranty information varies by country or region In the U S See the Statement of Limited Warranty included with the printer or go to http support lexmark...

Page 11: ...Printer conﬁguration Lexmark MC3224 MFP 1 Scanner 2 Standard bin 3 Manual feeder 4 250 sheet tray 5 Control panel Lexmark CX331 Lexmark MC3326 MFPs Learn about the printer 11 ...

Page 12: ...screen 3 Back button Return to the previous screen 4 Start button Start a job depending on which mode is selected 5 Indicator light Check the status of the printer 6 Display View printer messages and supply status Set up and operate the printer Changing the language of the keyboard on the display Note You can only change the language of the keyboard in printer tasks that require alphanumeric input...

Page 13: ...rophotographic printing Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The trays can feed paper weights from 60 to 176 g m2 16 to 47 lb grain long paper Paper lighter than 60 g m2 16 lb may not be stiff enough to feed properly and may cause jams Curl Curl is the tendency for paper to curl at its e...

Page 14: ...e copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers that require a registration the precise print location on the page greater than 2 3 mm 0 9 in such as optical charact...

Page 15: ...termines whether the ink in the preprinted form or letterhead affects print quality When in doubt contact your paper supplier When printing on letterhead load the paper in the proper orientation for your printer For more information see the Paper and Specialty Media Guide Supported paper sizes Paper size 250 sheet tray Manual feeder Two sided printing ADF Scanner glass A4 210 x 297 mm 8 27 x 11 7 ...

Page 16: ... 5 mm 3 875 x 7 5 in 5 X X 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 in 5 X X 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in 5 X X DL Envelope 110 x 220 mm 4 33 x 8 66 in 5 X X 1 The default support is long edge feed When running on short edge feed A5 is treated as narrow paper 2 This paper source supports paper size only up to 216 x 297 mm 8 5 x 11 7 in 3 When Universal is selected the page is formatted...

Page 17: ... Universal is selected the page is formatted for 215 90 x 355 60 mm 8 5 x 14 in unless speciﬁed by the software application 4 Load narrow paper with the short edge entering the printer ﬁrst 5 Print only up to 5 envelopes at a time Supported paper types Notes Labels envelopes and card stock always print at reduced speed Labels are supported for occasional use and must be tested for acceptability Th...

Page 18: ...bond Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 105 g m2 grain long 24 1 28 lb bond Card stock 105 1 162 g m2 grain long 28 1 43 lb bond X Card stock 105 1 200 g m2 grain long 28 1 53 lb bond X X Paper labels 131 g m2 35 lb bond X Envelopes 60 105 g m2 16 28 lb bond X Learn about the printer 18 ...

Page 19: ...se this product near water or wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and h...

Page 20: ...TION POTENTIAL INJURY To reduce the risk of ﬁre use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Warning Potential Damage To avoid loss of data or printer malfunction do not touch the USB cable any wireless network adap...

Page 21: ...anel 1 From the control panel navigate to Settings Device Preferences Run Initial Setup 2 Turn off the printer wait for about 10 seconds and then turn on the printer 3 On the Fax setup screen conﬁgure the settings 4 Finish the setup Using the Embedded Web Server 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP...

Page 22: ...ectrical shock do not use the fax feature during a lightning storm CAUTION POTENTIAL INJURY To reduce the risk of ﬁre use only a 26 AWG or larger telecommunications RJ 11 cord when connecting this product to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority Setup 1 Printer is connected to a dedicated fax line...

Page 23: ...r Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically Connected to different wall jacks 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to an active analog wall jack Notes If you have only one telephone number on your line then set the printer to receive faxes automatically Set the printer...

Page 24: ...t to the public switched telephone network For users in Australia the cord must be approved by the Australian Communications and Media Authority The standard wall jack adopted by most countries or regions is RJ11 If the wall jack or equipment in your facility is not compatible with this type of connection then use a telephone adapter An adapter for your country or region may not come with your pri...

Page 25: ...line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to the wall jack 3 If you want to connect another device with a non RJ11 connector to the same wall jack then connect it directly to the telephone adapter Set up install and conﬁgure 25 ...

Page 26: ...or telephones Connect the printer to any of the N ports 1 Connect one end of the telephone cable to the line port of the printer 2 Connect the other end of the cable to the RJ11 adapter and then connect the adapter to an N port 3 If you want to connect a telephone and answering machine to the same wall jack then connect the devices as shown Set up install and conﬁgure 26 ...

Page 27: ...Device Preferences Date and Time Conﬁgure 2 In the Time Zone menu touch UTC user Custom 3 In the Conﬁgure menu touch UTC Offset 4 Conﬁgure the settings Conﬁguring the fax speaker settings 1 From the home screen touch Settings Fax Analog Fax Setup Speaker Settings 2 Do the following Set the Speaker Mode to Always On Set the Speaker Volume to High Activate the Ringer Volume Loading paper and special...

Page 28: ...tack with the printable side faceup Notes Load letterhead faceup with the header toward the back of the tray for one sided printing Load letterhead facedown with the header toward the front of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator Set up install and conﬁgure 28 ...

Page 29: ...t the guides to match the size of the paper that you are loading 5 Insert the tray If necessary set the paper size and paper type from the control panel to match the paper loaded Set up install and conﬁgure 29 ...

Page 30: ...a sheet of paper with the printable side faceup Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one sided printing Load letterhead with the printable side facedown and the top edge entering the printer last for two sided printing Set up install and conﬁgure 30 ...

Page 31: ...ote Obtain the printer IP address from the home screen Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly For more information on updating the device ﬁrmware contact your Lexmark representative 1 From the Embedded Web Server click Settings Device Update Firmware 2 Browse to locate the required ﬂash ﬁle 3 Apply the changes Exporting or importing a conﬁgur...

Page 32: ...1 Depending on your mobile device download the Lexmark Mobile Assistant application from either the Google PlayTM store or App Store online store 2 From the control panel navigate to Settings Network Ports Wireless Setup Using Mobile App Continue for Printer ID 3 From your mobile device launch the application and then accept the Terms of Use 4 Grant permissions 5 Tap Start Wi Fi Setup and then sel...

Page 33: ... eight digit PIN and then save the changes Connecting a mobile device to the printer wireless network 1 Enable Wi Fi Direct in the printer From the home screen touch Settings Network Ports Wireless Enable Wi Fi Direct Notes The Wi Fi Direct SSID and password are generated automatically To view the Wi Fi Direct SSID and password go to the Wi Fi Direct menu You can also change the SSID and password ...

Page 34: ...Printing the Menu Settings Page From the home screen touch Settings Reports Menu Settings Page Set up install and conﬁgure 34 ...

Page 35: ...nstructions on the display Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND ﬂash...

Page 36: ...rmation see the documentation that came with the application 2 Select a printer 3 Print the document Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print ready printer Before you begin make sure that The printer is registered to the Google Cloud Print server The Cloud Print plugin is downloaded from the...

Page 37: ...inter models 1 From the home screen of your mobile device launch a compatible application 2 Select an item to print and then tap the share icon 3 Tap Print and then select a printer 4 Print the document Printing from a mobile device using Wi Fi Direct Wi Fi Direct is a printing service that lets you print to any Wi Fi Direct ready printer Note Make sure that the mobile device is connected to the p...

Page 38: ...ssing other print jobs then Busy appears on the display 2 Select the document that you want to print If necessary conﬁgure other print settings 3 Print the document To print another document select USB Drive Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the memory de...

Page 39: ...Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs Note Conﬁdential held jobs are stored in the printer until they are released or deleted manually Repeat Job Expiration Set the expiration time for a repeat print job Note Repeat held jobs are stored in the printer memory for reprinting Verify Job Expiration Set the expiration time that the printer prints a copy before pr...

Page 40: ...the print job conﬁgure the settings Print For Macintosh users 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 From the print options or Copies Pages menu choose Job Routing 3 Select the print job type Conﬁdential Repeat Reserve or Verify If the print job is conﬁdential then assign a user name and a four digit PIN 4 Click OK or Print 5 From ...

Page 41: ...cess this setting by touching the top section of the home screen 2 Select the job to cancel From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select the job to cancel Adjusting toner darkness 1 From the home screen touch Settings Print Qualit...

Page 42: ...or photos transparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Making copies 1 Load an original document into the ADF tray or on the scanner glass Note To avoid a cropped image make sure that the original document and output have the same paper size 2 From the home screen touch Copy and then specify the number of copies If nec...

Page 43: ...ent Reducing or enlarging copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen navigate to Copy Scale specify a scale value Note Changing the size of the original document or output after setting Scale restores the scale value to Auto 3 Copy the document Collating copies 1 Load an original document into the ADF tray or on the scanner glass 2 From the ...

Page 44: ... using a proxy server then temporarily disable it to load the web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select Copy and then conﬁgure the settings 4 Apply the changes Copy 44 ...

Page 45: ...he e mail function 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings E mail E mail Setup 3 Conﬁgure the settings 4 Appl...

Page 46: ...ﬁgure the output ﬁle type settings 4 Send the e mail Creating an e mail shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server the...

Page 47: ...such as magazine clippings Place the document facedown in the corner with the arrow Sending a fax Using the control panel 1 Load the original document into the ADF tray or on the scanner glass 2 From the control panel select Fax and then enter the needed information 3 If necessary conﬁgure other fax settings 4 Fax the document Using the computer Note Make sure that the Universal Fax driver is inst...

Page 48: ... web page correctly 2 Click Shortcuts Add Shortcut 3 From the Shortcut Type menu select Fax and then conﬁgure the settings 4 Apply the changes Changing the fax resolution 1 Load an original document into the ADF tray or on the scanner glass 2 From the control panel select Fax and then enter the needed information 3 In the Resolution menu select a setting 4 Send the fax job Adjusting the fax darkne...

Page 49: ...es Holding a fax 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Fax Analog Fax Setup Fax Receive Settings Ho...

Page 50: ...nsparencies photo paper or thin media such as magazine clippings Place the document facedown in the corner with the arrow Creating an FTP shortcut Note You may need administrative rights to create a shortcut 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separa...

Page 51: ...een 4 Scan the document Warning Potential Damage To avoid loss of data or printer malfunction do not touch the ﬂash drive or the printer in the area shown while actively printing reading or writing from the memory device Sending scanned documents to a computer 1 Load an original document into the ADF tray or on the scanner glass 2 From the home screen touch Scan Proﬁles Scan To Computer 3 Select t...

Page 52: ...E mail Defaults FTP FTP Defaults USB Drive Flash Drive Scan Flash Drive Print Network Ports Network Overview Wireless Ethernet TCP IP SNMP 802 1x IPSec LPD Conﬁguration HTTP FTP Settings USB Restrict external network access Wi Fi Direct Security Login methods Certiﬁcate Management Login Restrictions Conﬁdential Print Setup Erase Temporary Data Files Miscellaneous Reports Menu Settings Page Device ...

Page 53: ...ure Current Date and Time Manually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone GMT UTC GMT Offset DST Start DST End DST Offset Conﬁgure the printer date and time Note UTC GMT Offset DST Start DST End and DST Offset appear only when Time Zone is set to Custom Date and Time Network Time Protocol Enable NTP On NTP Server Enable Authentication Conﬁgure the settings f...

Page 54: ...thentication type when accessing the VNC client server VNC Password Specify the password to connect to the VNC client server Note This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description ADF Loaded Beep Off On Enable a sound when loading paper into the ADF Note This...

Page 55: ...r E mail Alerts Setup E mail Setup Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP server E mail Alerts Setup E mail Setup Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server E mail Alerts Setup E mail Setup SMTP Timeout 5 30 seconds 30 Specify how long before the printer times out if the SMTP s...

Page 56: ...mails E mail Alerts Setup E mail Setup Device Userid Specify the user ID to connect to the SMTP server E mail Alerts Setup E mail Setup Device Password Specify the password to connect to the SMTP server E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol E mail Alerts Setup E mail Setup Disable SMTP server not set up error Off On Disable an SMTP setu...

Page 57: ...number of seconds before the printer performs an automatic reboot Error Prevention Auto Reboot Auto Reboot Counter Show a read only information of the reboot counter Error Prevention Display Short Paper Error On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to...

Page 58: ...led 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the time before the printer turns off Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Note Setting Eco Mode to Energy ...

Page 59: ...tore all settings Restore printer settings Restore network settings Restore fax settings Restore the printer factory default settings Maintenance Conﬁg Menu Menu item Description USB Conﬁguration USB PnP 1 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer USB Conﬁguration USB Scan to Local On Off Set whether the USB device driver enumerates as a USB ...

Page 60: ...to resolve paper or envelope related change prompts Reports Menu Settings Page Event Log Event Log Summary Print reports about printer menu settings status and event logs Supply Usage And Counters Clear Supply Usage History Reset the supply usage history such as number of pages and days remaining to the factory shipped level Supply Usage And Counters Fuser Reset ITM Reset Reset Black Cartridge Cou...

Page 61: ...o the control panel menus Device Operations Clear Custom Status Erase user deﬁned strings for the Default or Alternate custom messages Device Operations Clear all remotely installed messages Erase messages that were remotely installed Note This menu item is available only in some printer models Device Operations Automatically Display Error Screens Off On Show existing error messages on the display...

Page 62: ...ard Scanner Conﬁguration Edge Erase Flatbed Edge Erase 0 6 3 ADF Edge Erase 0 6 3 Set the size in millimeters of the no print area around an ADF or ﬂatbed scan job Scanner Conﬁguration Disable Scanner Enabled Disabled ADF Disabled Disable the scanner when it is not working properly Scanner Conﬁguration Tiff Byte Order CPU Endianness Little Endian Big Endian Set the byte order of a TIFF formatted s...

Page 63: ...ndicates the factory default settings About this Printer Menu item Description Asset Tag Describe the printer The maximum length is 32 characters Printer s Location Identify the printer location The maximum length is 63 characters Contact Personalize the printer name The maximum length is 63 characters Export Conﬁguration File to USB Export conﬁguration ﬁles to a ﬂash drive Export Compressed Logs ...

Page 64: ...icularly when printing multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray 1 Specify the paper source for the separator sheet Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page ima...

Page 65: ... prevent a software program from sending print jobs that use another printer language Printer Usage Max Speed Max Yield Determine how the color print cartridges operate during printing Notes When set to Max Yield the color print cartridges slow down or stop while printing groups of black only pages When set to Max Speed the color print cartridges always run while printing whether color or black pa...

Page 66: ...nu item Description Color Balance Cyan 5 to 5 0 Magenta 5 to 5 0 Yellow 5 to 5 0 Black 5 to 5 0 Reset Defaults Adjust the amount of toner that is used for each color Color Correction Color Correction Auto Off Manual Color Correction Content Modify the color settings used to print documents Notes Off sets the printer to receive the color correction from the software Auto sets the printer to apply d...

Page 67: ...e in seconds for the printer to wait for more data before canceling a print job Note This menu item appears only when Wait Timeout is enabled Note An asterisk next to a value indicates the factory default setting PCL Menu item Description Font Name List of available fonts Courier Select a font from the speciﬁed font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for...

Page 68: ...riage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Print Timeout Disabled Enabled Enable the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds Wait Timeout Time 1 255 90 Set the ...

Page 69: ...efault Source Tray x 1 Manual Paper Manual Envelope Set the paper source for all print jobs Paper Size Type Tray x 1 Manual Paper Manual Envelope Specify the paper size or paper type loaded in each paper source Substitute Size Off Letter A4 All Listed Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source Notes Off prompts the user to load the r...

Page 70: ...versal paper Feed Direction Short Edge Long Edge Set the printer to pick paper from the short edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Custom Scan Sizes Menu item Description Custom Scan Size x Scan Size Name Width 1 8 50 inches 8 50 25 216 mm 216 ...

Page 71: ...ent of the original document Sides 1 sided to 1 sided 1 sided to 2 sided Specify the scanning behavior based on the original document Color Off On Specify whether to print copies in color Pages per Side Off 2 Portrait pages 4 Portrait pages 2 Landscape pages 4 Landscape pages Specify the number of page images to print on one side of a sheet of paper Print Page Borders Off On Place a border around ...

Page 72: ...ber of copies Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning Auto Color Detect Color Sensitivity 1 9 5 Area Sensitivity 1 9 5 Set the amount of color that the printer detects from the original document Contras...

Page 73: ...s Note An asterisk next to a value indicates the factory default setting Fax Fax Mode Menu item Description Fax Mode Analog Disabled Select a fax mode Note An asterisk next to a value indicates the factory default setting Analog Fax Setup General Fax Settings Menu item Description Fax Name Identify your fax machine Fax Number Identify your fax number Fax ID Fax Name Fax Number Notify fax recipient...

Page 74: ...k in an outgoing fax number Enable Line Connected Detection Off On Determine whether a telephone line is connected to the printer Note Detection takes place when turning on the printer and before each call Optimize Fax Compatibility Conﬁgure the printer fax functionality for optimal compatibility with other fax machines Note An asterisk next to a value indicates the factory default setting Fax Sen...

Page 75: ...e indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning Contrast Best for Content 0 1 2 3 4 5 Set the contrast of the output Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Note If you want to remove the ...

Page 76: ...ngth Enable Fax Scans Off On Fax documents that are scanned at the printer Driver to Fax Off On Allow the print driver to send fax Allow Save as Shortcut Off On Save fax numbers as shortcuts in the printer Max Speed 33600 14400 9600 4800 2400 Set the maximum speed for sending fax Enable Color Fax Scans Off by default On by default Never use Always use Enable color scans for fax Auto Convert Color ...

Page 77: ...r source for the separator sheet Fax Footer On Off Print the transmission information at the bottom of each page from a received fax Fax Footer Time Stamp Receive Print Print the time stamp at the bottom of each page from a received fax Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Enable Fax Receive Off On Set the printer to receive fa...

Page 78: ...Manual Answer Code 0 9 9 Manually enter a code on the telephone number pad to begin receiving fax Notes This menu item appears only when the printer shares a line with a telephone This menu item appears only when you set the printer to receive fax manually Fax Forwarding Print Print and Forward Forward Specify whether to forward received fax Forward To Destination 1 Destination 2 Specify where to ...

Page 79: ...f Print all fax activity Log Paper Source Tray x 1 Specify the paper source for printing logs Logs Display Remote Fax Name Dialed Number Identify the sender by remote fax name or fax number Enable Job Log On Off View a summary of all fax jobs Enable Call Log On Off View a summary of fax dialing history Note An asterisk next to a value indicates the factory default setting Speaker Settings Menu ite...

Page 80: ...e of your secondary or backup SMTP server Secondary SMTP Gateway Port 1 65535 25 Enter the server port number of your secondary or backup SMTP server SMTP Timeout 5 30 seconds 30 Set the time before the printer times out if the SMTP server does not respond Reply Address Specify a reply address in the e mail Always use SMTP default Reply Address On Off Always use the default reply address in the SM...

Page 81: ...ver Device Password NTLM Domain Specify the domain name for the NTLM security protocol Disable SMTP server not set up error Off On Hide the SMTP server not set up error message Note An asterisk next to a value indicates the factory default setting E mail Defaults Menu item Description Subject Specify the e mail subject and message Message File Name Specify the ﬁlename for the scanned image Format ...

Page 82: ...output result based on the content of the original document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scanned image Original Size List of paper sizes Set the paper size of the original document Note Mixed Sizes is the facto...

Page 83: ...tput Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge On Off Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Max E mail Size 0 65535 0 Set the allowable ﬁle size for each e mail Size Error Message Specify an error message tha...

Page 84: ...ail transmission Log Paper Source Tray 1 Specify the paper source for printing logs Allow Save as Shortcut Off On Save e mail addresses as shortcuts Note When set to Off the Save As Shortcut button does not appear on the e mail Destination screen Reset E mail Information After Sending Off On Restore the default e mail information after sending an e mail Note An asterisk next to a value indicates t...

Page 85: ...l document Color Black and White Gray Color Auto Specify the color when scanning an image Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image Darkness 1 9 5 Adjust the darkness of the scanned image Original Size List of paper sizes Set the paper size of the original document Note Letter is the U S factory default setting A4 is the international factory...

Page 86: ...ut Background Removal Level 4 to 4 0 Adjust the amount of background visible on a scanned image Scan Edge to Edge Off On Allow edge to edge scanning of the original document Note An asterisk next to a value indicates the factory default setting Admin Controls Menu item Description Text Default 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or ...

Page 87: ...ption Format PDF pdf TIFF tif JPEG jpg Specify the ﬁle format for the scanned image PDF Settings PDF Version 1 3 1 4 1 5 1 6 1 7 Archival Version A 1a A 1b Secure Off On Archival PDF A Off On Set the PDF format for the scanned image Note Archival Version and Archival PDF A appear only if PDF Version is set to 1 4 Content Type Text Text Photo Graphics Photo Improve the output result based on the co...

Page 88: ...e U S factory default setting A4 is the international factory default setting File Name Specify the ﬁle name of the scanned image Note An asterisk next to a value indicates the factory default setting Advanced Imaging Menu item Description Color Balance Cyan to Red 4 to 4 0 Magenta to Green 4 to 4 0 Yellow to Blue 4 to 4 0 Adjust the color intensity during scanning Auto Color Detect Color Sensitiv...

Page 89: ...ult 5 95 75 Set the quality of text on a scanned image Text Photo Default 5 95 75 Set the quality of text or photo on a scanned image Photo Default 5 95 50 Set the quality of a photo on a scanned image Note An asterisk next to a value indicates the factory default setting Flash Drive Print Menu item Description Number of Copies 1 9999 1 Set the number of copies Paper Source Tray x 1 Manual Paper M...

Page 90: ...ages per Side Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using Pages per Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple page document when using Pages per Side Pages per Side Border None Solid ...

Page 91: ...sses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Scan to PC Port Range 9751 12000 Specify a valid port range for printers that are behind a port b...

Page 92: ...e access point wireless router are pressed within a given time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Compatibility 802 11b g n 2 4GHz Specify the wireless standard for the wireless network Wireless Security Mode Di...

Page 93: ...HCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information dynamically to clients IPv4 Set Static IP Address IP Address Netmask Gateway Set the static IP address of your printer IPv6 Enable IPv6 On Off Enable IPv6 in the printer IPv6 Enable DHCPv6 Off On Enable DHCPv6 in the printer IPv6 S...

Page 94: ...the default printer language Note If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Net...

Page 95: ... all IPv6 router addresses Network Address UAA LAA Show the printer Media Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA Note You can change the printer LAA manually PCL SmartSwitch Off On Set the printer to switch automatically to PCL emulation when a print job requires it regardless of the default printer language Note If PCL SmartSwitch is...

Page 96: ...n some printer models Allow DHCP BOOTP to update NTP server On Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer Zero Conﬁguration Name Specify a service name for the zero conﬁguration network Note This menu item appears only in some printer models Enable Auto IP On Off Assign an IP address automatically DNS Address Specify the current Domain Name System DNS server add...

Page 97: ...TP Only Specify how the IP addresses in the list can access the printer functionality Note This menu item appears only in some printer models MTU Specify a maximum transmission unit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Disabled Enabled Enable the printer maximum transfer rate E...

Page 98: ... Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item...

Page 99: ...ours 1 2 4 8 24 Proposed Encryption Method 3DES AES Specify the encryption and authentication methods to connect to a network securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Method SHA1 SHA256 SHA512 IPSec Device Certiﬁcate Specify an IPSec certiﬁcate Note This menu item appears only when Enable IPSec is set to On Pre Shared Key Aut...

Page 100: ...a print job used as a separator of print jobs and to identify the originator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁr...

Page 101: ...he default printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine ...

Page 102: ...conds Note An asterisk next to a value indicates the factory default setting Google Cloud Print Menu item Description Registration Register Register the printer to the Google Cloud Print server Options Enable Google Cloud Print Off On Print directly from your Google account Options Enable Local Discovery Off On Allow the registered user and other users on the same subnet to send jobs to the printe...

Page 103: ...ts Off On Accept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Security Login Methods Public Menu item Description Manage Permissions Function Access Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol IPP B W Print Color Print Control acce...

Page 104: ...ls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access Administrative Menus Device Management Control group or user access to the printer functions applications and security settings Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcate Defaults Common Name Organization Name Uni...

Page 105: ... Menu item Description Max Invalid PIN 2 10 0 Set the number of times an invalid PIN can be entered Notes A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is changed while conﬁdential print job...

Page 106: ...age of documents with the same ﬁle name Note An asterisk next to a value indicates the factory default setting Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Note An asterisk next to a value indicates the factory default setting Miscellaneous Menu item Description Print Permission Off On Let the user log in before print...

Page 107: ...em Description Print Fonts PCL Fonts Print samples and information about the fonts that are available in each printer language Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer Fax Shortcuts Copy Shortcuts E mail Shortcuts FTP Shortcuts Network Folder Shortcuts Fax Menu item Description Fax Job Log Print a report about the last 200...

Page 108: ...Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi Fi Direct Note This menu item appears only when Enable Wi Fi Direct is set to On Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Cleaning the Scanner Print instructions on how to clean the ...

Page 109: ...tem 5 Apply the changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 12...

Page 110: ...e use of third party parts and supplies is not covered by the warranty All life indicators are designed to function with Lexmark parts and supplies and may deliver unpredictable results if third party parts and supplies are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Warning Potential Damage Supplies and parts without Return Pr...

Page 111: ...ld print cartridges Item Part number Cyan 20N0H20 Magenta 20N0H30 Yellow 20N0H40 Black 20N0H10 Lexmark MC3224 and MC3326 Return Program print cartridges Item United States and Canada European Economic Area Asia Paciﬁc Latin America Distribution Rest of Europe Middle East and Africa Return Program print cartridges Cyan C3210C0 C3220C0 C3230C0 C3240C0 C3250C0 Magenta C3210M0 C3220M0 C3230M0 C3240M0 ...

Page 112: ... Magenta C320030 Yellow C320040 Black C320010 Lexmark MC3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Ordering a waste toner bottle Item Part number Waste toner bottle 20N0W00 Maintain the printer 112 ...

Page 113: ... supplies Replacing a print cartridge Note If the tray is extended then remove it before replacing a cartridge 1 Open the front door and then ﬁrmly push it down 2 Pull out the print cartridge tray Maintain the printer 113 ...

Page 114: ...Damage Do not expose the underside of the print cartridge to direct light Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the underside of the print cartridge Doing so may affect the quality of future print jobs Maintain the printer 114 ...

Page 115: ...print cartridge tray and then close the door Replacing the waste toner bottle 1 Remove the used waste toner bottle Note To avoid spilling the toner place the bottle in an upright position 2 Unpack the new waste toner bottle Maintain the printer 115 ...

Page 116: ...3 Insert the new waste toner bottle Replacing the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Maintain the printer 116 ...

Page 117: ...Replacing the manual feeder 1 Remove the tray 2 Remove the used manual feeder 3 Unpack the new manual feeder 4 Insert the new manual feeder 5 Insert the tray Maintain the printer 117 ...

Page 118: ...Replacing the ADF tray 1 Open the ADF cover Maintain the printer 118 ...

Page 119: ...2 Remove the used ADF tray 3 Unpack the new ADF tray Maintain the printer 119 ...

Page 120: ...e new ADF tray until it clicks into place 5 Close the ADF cover Replacing the pick tires 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer 120 ...

Page 121: ... push it down 4 Pull out the print cartridge tray 5 To avoid stray toner contamination place a sheet of paper on the top of the print cartridge tray and then insert the print cartridge tray 6 Close the front door Maintain the printer 121 ...

Page 122: ...7 Remove the tray 8 Position the printer on its side Maintain the printer 122 ...

Page 123: ...9 Remove the used pick tires 10 Unpack the new pick tires Note To avoid contamination make sure that your hands are clean Maintain the printer 123 ...

Page 124: ...e paper and then insert the print cartridge tray 16 Close the front door 17 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 18 Turn on the printer Maintain the printer 12...

Page 125: ...Replacing the ADF separator pad 1 Open the ADF cover 2 Remove the used ADF separator pad 3 Unpack the new ADF separator pad Maintain the printer 125 ...

Page 126: ...4 Insert the new separator pad until it clicks into place 5 Close the ADF cover Maintain the printer 126 ...

Page 127: ... the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin 3 Remove any dust lint and pieces of paper...

Page 128: ...Cleaning the scanner 1 Open the scanner cover 2 Using a damp soft lint free cloth wipe the following areas ADF glass ADF glass pad Maintain the printer 128 ...

Page 129: ...de settings Eco Mode 1 From the home screen touch Settings Device Power Management Eco Mode 2 Select a setting Sleep mode 1 From the home screen touch Settings Device Power Management Timeouts Sleep Mode 2 Specify the amount of time that the printer stays idle before it enters Sleep mode Maintain the printer 129 ...

Page 130: ...people to lift it safely CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power ...

Page 131: ...g movements Make sure that your ﬁngers are not under the printer when you set it down Make sure that there is adequate clearance around the printer Note Damage to the printer caused by improper moving is not covered by the printer warranty Shipping the printer For shipping instructions go to http support lexmark com or contact customer support Maintain the printer 131 ...

Page 132: ... or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted...

Page 133: ... address ﬁeld Step 3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administ...

Page 134: ...gion 9 Note To ﬁnd the region settings of the printer and print cartridge print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Non Lexmark supply The printer has detected a non Lexmark supply or part installed in the printer Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party...

Page 135: ...ly for 15 seconds then reset the supply usage counter 1 From the control panel navigate to Settings Device Maintenance Conﬁguration Menu Supply Usage And Counters For non touch screen printer models press to navigate through the settings 2 Select the part or supply that you want to reset and then select Start 3 Read the warning message and then select Continue 4 To clear the message for touch scre...

Page 136: ...gn the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages wi...

Page 137: ...Jam locations 1 Automatic document feeder ADF 2 Standard bin 3 Manual feeder 4 Tray 5 Rear door Troubleshoot a problem 137 ...

Page 138: ...te Make sure that all paper fragments are removed 3 Insert the manual feeder and the tray 4 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 138 ...

Page 139: ...5 Remove the jammed paper Note Make sure that all paper fragments are removed 6 Close the door Troubleshoot a problem 139 ...

Page 140: ...ure that all paper fragments are removed 3 Insert the manual feeder and the tray Paper jam in the rear door 1 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Troubleshoot a problem 140 ...

Page 141: ...2 Remove the jammed paper from any of the following areas Note Make sure that all paper fragments are removed Fuser area Troubleshoot a problem 141 ...

Page 142: ... Below the fuser area Duplex unit 3 Close the door Troubleshoot a problem 142 ...

Page 143: ...tomatic document feeder 1 Remove all original documents from the ADF tray 2 Open the ADF cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the ADF cover Troubleshoot a problem 143 ...

Page 144: ...he envelope seal when printing Contact customer support The problem is solved Collated printing does not work Action Yes No Step 1 a From the home screen touch Settings Print Layout Collate b Set Collate to On c Print the document Are the pages collated correctly The problem is solved Go to step 2 Step 2 a From the document that you are trying to print open the Print dialog and then select Collate...

Page 145: ...ion Paper Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact customer support The problem is solved ...

Page 146: ...ved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is the d...

Page 147: ...me held jobs to free up printer memory b Resend the print job Are the documents printed The problem is solved Contact customer support Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 a Make sure that the prin...

Page 148: ...log Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer settings for Media Texture and Media Weight match the paper b...

Page 149: ...rinting slow Contact customer support The problem is solved Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having and then click the link below it to read problem solving steps Blank or white pages on page 150 Dark print on page 151 Ghost images on page 153 Gray or colored background on page 154 Incorrect margins on page 155 Light print...

Page 150: ...r images cut off on page 164 Toner easily rubs off on page 165 Uneven print density on page 166 Horizontal dark lines on page 167 Vertical dark lines on page 169 Horizontal white lines on page 170 Vertical white lines on page 171 Repeating defects on page 173 Blank or white pages Troubleshoot a problem 150 ...

Page 151: ...nd then close the door e Print the document Is the printer printing blank or white pages Contact customer support The problem is solved Dark print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Per...

Page 152: ...the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Check if the paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Print the document Is the print too...

Page 153: ...epending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjus...

Page 154: ...ay or colored background Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the docu...

Page 155: ...ear on prints Contact customer support The problem is solved Incorrect margins Action Yes No Step 1 a Adjust the paper guides to the correct position for the paper loaded b Print the document Are the margins correct The problem is solved Go to step 2 Step 2 a Set the paper size from the control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Are the margins ...

Page 156: ...ty Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Perform Color Adjust From the control panel navigate to Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print light Go to step 2 The problem is solved Step 2 a Depending on your operating system increase toner darkness from the Printing Preferences or Pri...

Page 157: ...Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 5 The problem is solved Step 5 Check if paper has texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 6 Go to step 7 Step 6 a Replace textured or rough paper with plain paper b Print the document Is the print light Go to step 7 The problem is solved Step 7 a Load paper fr...

Page 158: ...tray and then close the door e Print the document Is the print light Contact customer support The problem is solved Missing colors Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshoot a problem 158 ...

Page 159: ...and then close the door e Print the document Are some colors missing on prints Contact customer support The problem is solved Mottled print and dots Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Troubleshoot a problem 1...

Page 160: ...hes Do the settings match Go to step 4 Go to step 3 Step 3 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note Make sure that the settings match the paper loaded b Print the document Is the print mottled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidi...

Page 161: ...Insert the print cartridge tray and then close the door e Print the document Is the print mottled Contact customer support The problem is solved Paper curl Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 2 The problem is solved Troubleshoot a problem 161 ...

Page 162: ...paper ﬂip it over and then reload paper b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper curled Contact customer support The problem is solved Print crooked or skewed Note Before solv...

Page 163: ...ocument Is the print crooked or skewed Go to step 3 The problem is solved Step 3 a Check if the paper loaded is supported Note If paper is not supported then load a supported paper b Print the document Is the print crooked or skewed Contact customer support The problem is solved Solid color or black images Note Before solving the problem print the Print Quality Test Pages From the control panel na...

Page 164: ... support The problem is solved Text or images cut off Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded b Print the doc...

Page 165: ...m is solved Step 3 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e Print the document Are text or images cut off Contact customer support The problem is solved Toner easily rubs off Note Before solving the problem print the Print Quality Test Pages From th...

Page 166: ...ight is not supported then load a supported one b Print the document Does toner easily rub off Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Does toner easily rub off Contact customer support The problem is solved Uneven print density...

Page 167: ...rint density uneven Contact customer support The problem is solved Horizontal dark lines Notes Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal dark lines keep appearing on the prints then see the Repeating defect...

Page 168: ...The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do dark lines appear on prints Go to step 3 The problem is solved Step 3 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert ...

Page 169: ... or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do vertical dark lines appear on prints Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in it...

Page 170: ...dark lines appear on prints Contact customer support The problem is solved Horizontal white lines Notes Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings If horizontal white lines keep appearing on your prints then see the Repea...

Page 171: ...em is solved Step 2 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print cartridge tray and then close the door e Print the document Do horizontal white lines appear on prints Contact customer support The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Te...

Page 172: ...to step 2 The problem is solved Step 2 Check if you are using the recommended paper type a Load the paper source with the recommended paper type b Print the document Do vertical white lines appear on prints Go to step 3 The problem is solved Step 3 a Open the front door and then ﬁrmly push it down b Pull out the print cartridge tray c Remove and then insert the print cartridges d Insert the print ...

Page 173: ...ridges 25 70 mm 1 01 in 35 30 mm 1 39 in 75 6 mm 2 98 in 26 7 mm 1 05 in Fuser 56 5 mm 1 05 in Transfer module 25 10 mm 0 99 in 59 70 mm 2 35 in 28 30 mm 1 11 in 65 mm 2 56 in 44 mm 1 73 in Do the repeating defects match any of the measurements Take note of the distance and then contact customer support Take note of the distance and then contact customer support Color quality problems Modifying th...

Page 174: ...be added in various amounts to produce a large range of colors observed in nature Computer screens scanners and digital cameras use this method to display colors What is CMYK color CMYK color is a method of describing colors by indicating the amount of cyan magenta yellow and black used to reproduce a particular color Cyan magenta yellow and black inks or toners can be printed in various amounts t...

Page 175: ...ved color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table By examining Color Samples sets you can identify the box with color closest to the color being matched The color combination labeled on the box can then be used for modifying the color of the object in a software program For more information see the software progr...

Page 176: ...your telephone line is subscribed to the caller ID service Notes If your region supports multiple caller ID patterns then you may have to change the default setting There are two settings available FSK pattern 1 and DTMF pattern 2 The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns Contact your telephone company to deter...

Page 177: ... is working properly If you are using the On Hook Dial feature then turn up the volume to check if you hear a dial tone Can you hear a dial tone Go to step 5 Go to step 4 Step 4 Check the telephone wall jack a Connect the analog telephone directly to the wall jack b Listen for a dial tone c If you do not hear a dial tone then use a different telephone cable d If you still do not hear a dial tone t...

Page 178: ... analog connection on the PBX If none exists then consider installing an analog telephone line for the fax machine Can you send or receive a fax The problem is solved Go to step 6 Step 6 Temporarily disconnect other equipment and disable other telephone services a Disconnect other equipment such as answering machines computers modems or telephone line splitters between the printer and the telephon...

Page 179: ...lved Contact customer support Can send but not receive faxes Action Yes No Step 1 Make sure that the paper source is not empty Can you receive faxes The problem is solved Go to step 2 Step 2 Check the ring count delay settings From the control panel navigate to Settings Fax Fax Defaults Analog Fax Setup Fax Receive Settings Rings to Answer Can you receive faxes The problem is solved Go to step 3 S...

Page 180: ...ive Settings Admin Controls b In the Max Speed menu select a lower transmission speed Is the fax print quality satisfactory The problem is solved Contact customer support Scanning problems Cannot scan from a computer Action Yes No Step 1 a Turn off the printer wait for about 10 seconds and then turn it back on b Resend the scan job Can you send the scan job The problem is solved Go to step 2 Step ...

Page 181: ...s a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer b Resend the scan job Is the scan job successful The problem is solved Go to step 2 Step 2 Check the ﬁle you want to scan a Make sure that the ﬁle name is not already used in the destination folder b Make sure that the document or photo you want to scan is not open in another application c Resend the...

Page 182: ... Is the copy quality satisfactory The problem is solved Contact customer support Vertical dark streaks on output when scanning from the ADF ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No a Open the scanner cover b Using a damp soft lint free cloth wipe the ADF glass and the ADF glass pad c Close the scanner cover d Scan the document Do vertical streaks appear on scanned documents Conta...

Page 183: ...anner glass and then touch Flatbed Registration 4 Touch Copy Quick Test 5 Compare the Copy Quick Test page with the original document Note If the margins of the test page are different from the original document then adjust Left Margin and Top Margin 6 Repeat step 4 and step 5 until the margins of the Copy Quick Test page closely match the original document Adjusting ADF registration 1 From the co...

Page 184: ...ing customer support Before contacting customer support make sure to have the following information Printer problem Error message Printer model type and serial number Go to http support lexmark com to receive e mail or chat support or browse through the library of manuals support documentation drivers and other downloads Technical support via telephone is also available In the U S or Canada call 1...

Page 185: ...oose your country or region Information on available packaging recycling programs is included with the information on product recycling Lexmark cartons are 100 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foam used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cart...

Page 186: ...s to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with oth...

Page 187: ...ignation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands Wi Fi Direct is a registered trademark of Wi Fi Alliance All other trademarks are th...

Page 188: ...agement and Handling Rules 2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local a...

Page 189: ...to 80 RH Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to las...

Page 190: ...ring extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 15 By using the conﬁguration menus the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes If the A4 print speed is less than or equal to 30 pages per minu...

Page 191: ...etwork See your setup documentation for more information The Ringer Equivalence Number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed ﬁve 5 0 To be certain of the number of devices that may be ...

Page 192: ...mum number of devices allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed ﬁve The REN is located on the product label This equipment uses CA11A telephone jacks Avis réservé aux utilisateurs du réseau téléphonique du Canada Ce produit est conf...

Page 193: ...s for compliance to Telecom s speciﬁcations There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt The equipment shall be set to ensure that automatic calls to different numbe...

Page 194: ...particular product refer to the labeling on your actual product Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and ot...

Page 195: ...aximum RF power This radio product transmits in the 2 4GHz 2 412 2 472GHz band in the EU The maximum transmitter EIRP power output including antenna gain is 20dBm Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the followi...

Page 196: ...ce use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Cir...

Page 197: ...Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country speciﬁc warranty information that came with your product This limited warranty applies to this product only if it was originally purchased for your use and not for resale from Lexmark or a Lexmark Remarketer referred to in this statement as Remarketer Limited warranty Lexma...

Page 198: ...will not be impacted Before you present this product for warranty service remove all print cartridges programs data and removable storage media unless directed otherwise by Lexmark For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web Remote technical support is provided for this product throughout its w...

Page 199: ... personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if you advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims a...

Page 200: ...ocuments do not print 147 conﬁdential print jobs 39 printing from a Macintosh computer 40 printing from Windows 40 conﬁguring daylight saving time 27 conﬁguring e mail settings 45 conﬁguring supply notiﬁcations 109 conﬁguring the settings fax speaker 27 connecting printer to distinctive ring service 27 connecting the mobile device to the printer wireless network 33 connecting the printer to a wire...

Page 201: ... 38 scanning to 51 font sample list printing 40 forwarding faxes 49 FTP address creating a shortcut 50 G genuine Lexmark parts and supplies 110 genuine parts and supplies 110 ghost images on prints 153 Google Cloud Print using 36 gray background on prints 154 H held documents do not print 147 held jobs 39 printing from a Macintosh computer 40 printing from Windows 40 Hibernate mode conﬁguring 129 ...

Page 202: ...3 paper jam in the tray 138 paper jam in the automatic document feeder 143 paper jam in the manual feeder 140 paper jam in the rear door 140 paper jam clearing in the automatic document feeder 143 paper jams avoiding 135 location 136 paper sizes supported 15 paper types supported 17 paper weights supported 17 parts status checking 109 personal identiﬁcation number method 32 photos copying 42 pick ...

Page 203: ...ADF tray 118 manual feeder 117 pick tires 120 tray 116 replacing supplies print cartridge 113 waste toner bottle 115 reports viewing 109 reserve print jobs printing from a Macintosh computer 40 printing from Windows 40 resetting supply usage counters 134 resetting the supply usage counters 127 restoring factory default settings 35 RJ11 adapter 24 S safety information 7 8 Scan to Computer setting u...

Page 204: ... light print 156 missing colors 158 mottled print and dots 159 paper curl 161 repeating defects 173 skewed print 162 solid color or black images 163 text or images cut off 164 toner easily rubs off 165 uneven print density 166 vertical dark lines 169 vertical white lines 171 white pages 150 troubleshooting scan cannot scan from a computer 180 partial copies of documents or photos 181 poor copy qua...

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Lexmark CX331, User Manual

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