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Lexmark CX310dn, Service Manual

The Lexmark CX310dn, a versatile all-in-one printer, boasts top-notch features and remarkable performance. Access its detailed speccifications and user manual effortlessly by visiting our website, where you can conveniently download it for free. Unlock the full potential of this exceptional product at manualshive.com.

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Error code

Description

Action

121.02

Service Fuser Error

Fuser is over temperature.

Note: 

Some of these errors are caused by

a faulty component on the LVPS. Check the
history file in the printer to verify other
occurrences. If there are others, then
replace the LVPS. See 

“Low

‑

voltage power

supply (LVPS) assembly removal” on
page 268

. Then, see 

“121.xx Fuser service

check” on page 83

.

121.03

Service Fuser Error

Fuser open thermistor check failed.

See 

“121.xx Fuser service check” on

page 83

.

121.04

Service Fuser Error

Attempting to print with estimated power at or
above minimum power.

121.05

Service Fuser Error

Fuser failed to reach final temperature in time.

121.06

Service Fuser Error

Attempting to print when the estimated power is
too low.

121.07

Service Fuser Error

Timed out waiting for home sensor event

121.08

Service Fuser Error

Wrong lamp bit is set in NVRAM.

121.10

Service Fuser Error

Fuser failed to warm up.

121.11

Service Fuser Error

Fuser under temperature error while in standby.

121.12

Service Fuser Error

Fuser under temperature error while printing.

121.13

Service Fuser Error

Fuser open thermistor check failed for second
thermistor.

121.14
Service Fuser Error

Fuser shorted thermistor check failed for hot roll
thermistor.

121.15

Service Fuser Error

Fuser shorted thermistor check failed for second
thermistor.

121.16

Service Fuser Error

Estimated power is at or above the maximum
power.

121.17

Service Fuser Error

Total failure to close fuser nip.

121.26
Service Fuser Error

Attempting to print with estimated power at or
below minimum power.

7527

Diagnostic information

77

Summary of Contents for CX310dn

Page 1: ...Lexmark CXx10 MFP Machine Type 7527 2xx 4xx 63x Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index January 17 2013 www lexmark com P N 12G3313 ...

Page 2: ... may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Trademarks Lexmark Lexmark with diamond design and MarkNet are trad...

Page 3: ...notice 22 Tools required for service 23 Diagnostic information 25 Troubleshooting overview 25 Performing the initial troubleshooting check 25 Error code number key 26 Power on Reset POR sequence 26 Using Safe Mode 27 Fixing print quality issues 27 Initial print quality check 28 Print quality toner rubs off service check 29 Print quality background service check 30 Print quality blank page service ...

Page 4: ...aper jams 50 230 paper jams 53 230 xx Duplex manual feed sensor S1 service check 54 232 paper jams 57 242 paper jams 58 243 paper jams 59 244 paper jams 60 250 paper jams 61 28x xx paper jams 63 29x xx paper jams 65 xxx xx paper jams 66 User messages 67 Understanding the printer messages 67 Service errors 75 1xx service error messages 76 110 xx Printhead service check 82 121 xx Fuser service check...

Page 5: ...k 132 Tray x sensor service check 132 550 and 650 input option service check 134 Scan fax copy symptoms 135 Black or blank page copy service check 136 CCD service check 137 Flatbed motor service check 137 Flatbed home position service check 137 ADF cover open service check 138 ADF streak service check 139 ADF paper jam service check 139 ADF feed errors service check 141 ADF duplex service check 14...

Page 6: ...SETUP 177 EP SETUP 180 TPS Setup Right or Left 181 TPS Setup Cal Ref Adj 181 TPS Setup Reset Color Cal 181 Reports Menu Settings Page 182 EVENT LOG 182 Scanner tests 183 Exit Diagnostics 188 Configuration menu 188 Entering configuration mode 189 Available tests 189 Action for prompts 190 ADF Edge Erase 190 Size sensing 191 Print Quality Pages 191 Color Trapping 191 Reports 192 Panel Menus 192 PPDS...

Page 7: ...orce ZIF connectors 201 Horizontal top contact connector 202 Horizontal bottom contact connector 205 Vertical mount contact connector 208 Horizontal sliding contact connector 211 Low Insertion Force LIF connector 214 Removal procedures 215 Cover removals 215 Output bin tray and exit bail removal 216 Front cover assembly removal 217 Front middle cover removal 219 Left cover assembly removal 219 Rea...

Page 8: ...al 280 Narrow media sensor flag removal 281 Operator panel bezel removal 282 Operator panel logo plate removal 282 Operator panel removal for CX310 and CX410 models only 283 Operator panel removal for CX510 models only 289 Paper pick motor drive assembly standard tray removal 290 Printhead removal 292 Redrive unit removal 293 Speaker removal 294 System fan removal 294 Toner cartridge contacts remo...

Page 9: ... 1 Covers 327 Assembly 2 Scanner 329 Assembly 3 Paperpath 331 Assembly 4 Operator panels 335 Assembly 5 Electronics 339 Assembly 6 Cables and sensors 343 Assembly 7 Media drawers and trays 345 Assembly 8 Options and miscellaneous 347 Screw and retainer identification table 348 Appendix A Printer specifications 351 Power specifications 351 Electrical specifications 351 Operating clearances for CX31...

Page 10: ... Transport components 360 Bubble sensors 360 Duplexing 361 Print engine theory 362 Electrophotographic process EP process 362 Electrophotographic process basics 362 ADF theory 366 ADF theory of operation 366 Color theory 368 Color theory 368 Appendix D Acronyms 373 Acronyms 373 Index 375 Part number index 381 Part name index 387 7527 Table of contents 10 ...

Page 11: ...etzt sind die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimanteestcertifiéeconformeauxexigencesdelaréglementationdesEtats Unis relativeauxproduits laser DHHS 21CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certifiée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ne ...

Page 12: ...s Laserinformatie Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern e...

Page 13: ...aser og som opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser AlsEUA laimpressoraestàcertificadadeconformitatambelsrequisitsdelcapítolI apartatJdelCFR21delDepartament de Salut i Serveis Humans per a productes làser...

Page 14: ... for this product has been prepared for use by a professional service person and is not intended to be used by others There maybean increased riskofelectricshockand personal injuryduring disassemblyandservicing ofthis product Professional service personnel should understand this and take necessary precautions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replac...

Page 15: ... ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen ACHTUNG Dieses Symbol weist auf eine gefährliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sievorden Arbeiten amGerätden Netzsteckerdes Geräts bzw arbeiten SiemitgroßerVorsicht wenn das Produkt für die Au...

Page 16: ...l i els components específics El fabricant no es fa responsable de les qüestions de seguretat si s utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte ...

Page 17: ... product including the basic theory of printer operation Appendix B Contains representative print samples Service manual conventions Note A note provides additional information Warning Potential Damage A warning identifies something that might damage the product hardware or software This service manual uses several different types of caution statements CAUTION POTENTIAL INJURY A caution identifies...

Page 18: ...rts catalog chapter Added PN 40X0269 for the power cord for USA Canada APG and LAD in Assembly 5 of the parts catalog chapter Updated the description for PN 40X7852 to fax card and changed index to NS in Assembly 5 of the parts catalog chapter Updated the description for PN 40X7835 to UICC to controller board CX310 CX410 in Assembly 6 of the parts catalog chapter Added PN 40X7837 in Assembly 6 of ...

Page 19: ...stic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and then repair the failure After you complete the repair perform tests as needed to verify the repair To begin diagnosing a problem go to Diagnostic information on page 25 See Repair information on page 199 for information ...

Page 20: ...e printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the widt...

Page 21: ...e to withstand temperatures up to 200 C 392 F without melting or releasing hazardous emissions Using recycled paper and other office papers As an environmentally conscientious company Lexmark supports the use of recycled paper produced specifically for use in printhead LED electrophotographic printers While no blanket statement can be made that all recycled paper will feed well Lexmark consistentl...

Page 22: ...e environmental impact of printing 1 Minimize paper consumption 2 Be selective about the origin of wood fiber Buy from suppliers who carry certifications such as the Forestry Stewardship Council FSC or The Program for the Endorsement of Forest Certification PEFC These certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and sociall...

Page 23: ...se non volatile memory see the menu item under Configuration menu on page 188 pertaining to this To erase the printer hard disk see the menu item under Configuration menu on page 188 pertaining to this The printer control panel and RIP controller board contain NVRAM After removing the old part it must be returned to your next level of support Tools required for service Flat blade screwdrivers vari...

Page 24: ...7527 24 ...

Page 25: ...surface to cool before touching Troubleshooting overview Performing the initial troubleshooting check on page 25 Error code number key on page 26 Performing the initial troubleshooting check Before you start the troubleshooting procedures perform the following checks With the power cord unplugged from the wall outlet check that the cord is free from breakage short circuits disconnected wires or in...

Page 26: ...Power on Reset POR sequence Check for correct POR functioning of the base printer by observing the following 1 The LED turns on 2 The main fan turns on 3 The operator panel turns on 4 The fuser heater turns on The fuser takes longer to warm up from a cold start than a warm start 5 The operator panel LED starts blinking 6 A splash screen appears on the display The following errors or messages may a...

Page 27: ...The following table outlines the behavior for this printer model while in Safe Mode Safe Mode engine features Engine behavior Control panel behavior Simplex printing only Reports that duplex printing is disabled Duplex print option is not selectable Ignore duplex sensor Ignore standard bin full sensor Standard bin full messages are not reported Standard bin full messages will not occur Print at na...

Page 28: ...dbereplaced Be sure to keep the original menu page to restore the customer s custom settings if needed 2 On the menu page make sure the following settings are at the default level Color Correction Set to Auto Print Resolution Set to 4800 dpi print quality problems should be checked at different resolution settings Toner Darkness Set to 4 default Color Saver Set to OFF RGB Brightness RGB Contrast R...

Page 29: ...paper with texture or rough finishes Are you printing on textured or rough paper Change the textured or rough paper to plain paper and print again Go to step 3 Step 3 Is the fuser properly installed Go to step 4 Install the fuser properly Step 4 Replace the fuser See Fuser assembly removal on page 257 Does this solve the problem The problem is solved Go to step 5 Step 5 Replace the LVPS See Low vo...

Page 30: ...es and press Select If this does not fix the problem then go to step 2 Go to step 2 Step 2 Is the background only one of the primary colors yellow cyan magenta or black Go to step 3 Go to step 4 Step 3 Replace the developer unit Did replacing the developer unit correct the problem Problem resolved Go to step 4 Step 4 Replace the photoconductor unit Did this fix the problem Problem resolved Go to s...

Page 31: ...Print a document that requires all four colors with just a few characters to verify if one specific color is a problem For example print the Print Quality Test Pages a Enter Diagnostic mode Press and hold 3 and 6 turn the printer on and then release the buttons when the installed memory and processor speed displays b Select PRINT TESTS and press Select c Select Prt Qual pgs and press Select Is onl...

Page 32: ...per cartridge contacts from the HVPS to the IU Are all the toner cartridge contacts clean on both the Pin and IU Go to step 6 Clean the developer cartridge contacts See Developer unit removal Step 6 Are all the spring loaded Pins in the HVPS free to move in and out with an equal amount of spring force Go to step 7 Replace the HVPS See High voltage power supply HVPS assembly removal Step 7 Turn the...

Page 33: ...o Step 1 Measure the distance between repeating bands Is the distance between bands either 34 6 or 94 2 mm Replace the photoconductor unit Remove the imaging unit and remove the original developer units and then put them back into the new photoconductor unit and reinstall the imaging unit See imaging unit IU removal Go to step 2 Step 2 Does the distance measure 95 mm or 108 mm Replace the fuser Se...

Page 34: ...ice check Service tip The primary cause of random marks is due to loose material moving around inside the printer and attaching to the photoconductor unit developer roll or transfer belt Check Yes No Step 1 Is there any loose or foreign material on the imaging unit Inspect the imaging unit by looking at the individual developers and photoconductors Clean or replace the faulty unit See Imaging unit...

Page 35: ...the original image to the same point on the residual image Is the distance 43 9 mm Replace the developer corresponding to the color of the image See Developer unit removal on page 240 Replace the imaging unit or the photoconductor unit See Imaging unit IU removal on page 266 Step 3 Is the distance between the original image and the residual image 94 2 mm Replace the photoconductor See Developer un...

Page 36: ...the printhead See Printhead removal on page 292 Go to step 3 Step 3 Check the high voltage contact from the HVPS to the photoconductor charge roll Ensure the contact springs are properly mounted and that the charge roll contact spring is making good contact with the HVPS spring that runs through the left printer frame See Toner cartridge contacts removal on page 294 to view the proper mounting and...

Page 37: ... paper jams on page 57 242 paper jams on page 58 243 paper jams on page 59 244 paper jams on page 60 250 paper jams on page 61 28x xx paper jams on page 63 29x xx paper jams on page 65 xxx xx paper jams on page 66 Understanding jam numbers and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the display Open doors and covers and remove t...

Page 38: ... paper jams on page 61 Clearing jams Jam error messages appear on the control panel display and include the area of the printer where the jam occurred When there is more than one jam the number of jammed pages is displayed Avoiding jams Load paper properly Make sure the paper lies flat in the tray Loading paper Correct loading of paper Incorrect loading of paper Do not remove a tray while the prin...

Page 39: ...nded paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Flex and straighten paper before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper per manufacturer recomm...

Page 40: ...tray 1 out 2 Firmly grasp the jammed paper and then gently pull it out Note Make sure all paper fragments are removed 3 Push tray 1 back in 4 From the operator panel touch Continue jam cleared 7527 Diagnostic information 40 ...

Page 41: ...ructed 200 02 Paper jam The input S2 sensor was made early 200 03 Paper jam The input S2 sensor did not make 200 05 Paper jam The input S2 sensor did not break 200 20 Paper jam The staging motor has an error Checktheconditionofthepicktires andreplaceifnecessary See Pick tires removal on page 309 See 147 xxPaper pickmotor drive assembly service check on page 91 200 21 Paper jam 200 22 Paper jam 201...

Page 42: ... step 2 Step 2 Enter Diagnostics Menu Turn the printer on press and hold 3 and 6 and release the buttons with the installed memory and processor speed displays Perform the Base Sensor Test See BASE SENSOR TEST on page 176 a Select Base Sensor Test and press Select b Select S2 Sensor and press Select c Pull tray 1 out and rotate the S2 sensor flag A The S2 sensor is located in the front of the cent...

Page 43: ...n page 221 Is the JSP1 cable connector properly connected to the controller board Go to step 5 Reset the connector Step 5 Turn the printer on and check the voltage at JSP1 pin 15 Is the voltage approximately 5 V dc Replace the paper pick motor drive assembly See Paper pick motor drive assembly standard tray removal on page 290 Replace the controller board See Controller board removal on page 239 7...

Page 44: ... jam 1 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 2 Open the top door 7527 Diagnostic information 44 ...

Page 45: ...3 Pull the green lever to open the fuser cover 4 Hold down the fuser cover and then remove the jammed paper Note Make sure all paper fragments are removed 7527 Diagnostic information 45 ...

Page 46: ...then slowly close the top door 6 Close the front door 7 From the printer control panel touch the check mark to clear the message and continue printing For non touch printer models select Next Clear the jam press OK and then press OK to confirm 7527 Diagnostic information 46 ...

Page 47: ...aper jam The exit sensor was made early 202 03 Paper jam The exit sensor did not make 202 04 Paper jam The exit sensor broke early 202 05 Paper jam The exit sensor did not break 202 51 Paper jam The exit sensor is obstructed The fuser is past end of life 202 52 Paper jam The exit sensor was made early The fuser is past end of life 202 53 Paper jam The exit sensor did not make The fuser is past end...

Page 48: ...er off press and hold 3 and 6 turn the printer on and then release the buttons when the installed memory and processor speed displays Perform the Base Sensor Test See BASE SENSOR TEST on page 176 a Select Base Sensor Test and press Select b Select Fuser Exit Sensor and press Select c Watch the display while rotating the flag in and out of the sensor Did the sensor go from closed to open Problem so...

Page 49: ... the sensor Go to step 5 Reconnect the cable Step 4 Turn the printer on and check the values at JBIN1 Pin 4 0 V dc 5 V dc during cycle Pin 5 0 V dc unblocked 3 3 V dc blocked Pin 6 Ground Are the values correct Replace the fuser exit sensor See Fuser exit sensor removal on page 260 Replace the controller board See Controller board removal on page 239 7527 Diagnostic information 49 ...

Page 50: ...aper on each side and then gently pull out Note Make sure all paper fragments are removed 3 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 7527 Diagnostic information 50 ...

Page 51: ...hen gently pull it out Note Make sure all paper fragments are removed b Pull the green lever to open the fuser cover c If there is a jammed paper in the fuser then hold down the fuser cover and then remove the paper Note Make sure all paper fragments are removed 7527 Diagnostic information 51 ...

Page 52: ... slowly close the top door 5 Close the front door 6 From the printer control panel touch the check mark to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK and then press OK to confirm 7527 Diagnostic information 52 ...

Page 53: ...ote Make sure all paper fragments are removed 3 Push tray 1 back in 4 From the printer control panel touch the check mark to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK and then press OK to confirm 7527 Diagnostic information 53 ...

Page 54: ...uplex S1 sensor did not make 230 06 Paper jam No media in duplexer 230 xx Duplex manual feed sensor S1 service check Actions Yes No Step 1 Is the printer setting on a hard flat surface Go to step 2 Makesuretheprinteris setting on a level flat surface Step 2 Enter Diagnostics Menu Turn the printer off press and hold 3 and 6 turn the printer on and then release the buttons when the installed memory ...

Page 55: ...he obstruction and restart the test Go to step 5 Step 5 Inspect the spring loaded shaft flag B in the tray The flag portion of the shaft intercepts the sensor except when a sheet is being staged for duplexing Does the shaft rotate freely and return to home position flag at top of rotation Go to step 6 Replace the tray with a new one Step 6 is the flag on the shaft broken Replace the tray Go to ste...

Page 56: ... sensor cable properly connected Go to step 8 Reconnect the cable If the problem persists then go to step 8 Step 8 Turn the printer on and check the values at JFUSES1 Pin 8 Ground Pin 9 3 3 V dc Are the values approximately correct Replace the duplex sensor See Duplex sensor removal on page 244 Replace the controller board See Controller board removal on page 239 7527 Diagnostic information 56 ...

Page 57: ...ote Make sure all paper fragments are removed 3 Push tray 1 back in 4 From the printer control panel touch the check mark to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK and then press OK to confirm 7527 Diagnostic information 57 ...

Page 58: ... jammed page s If the problem persists then see 200 xx Input S2 sensor service check on page 42 232 02 Paper jam The input S2 sensor was made early while duplexing 232 03 Paper jam The input S2 sensor did not make while duplexing 232 05 Paper jam The input S2 sensor did not break while duplexing 242 paper jams 1 Pull tray 1 out 7527 Diagnostic information 58 ...

Page 59: ...ages of media are jammed in the 650 sheet Duo Drawer tray 2 Clear paper path Fan the media Verify the proper tray settings for the media Check the condition of the pick tires Make sure the tray is fully inserted If the above doesn t clear the error then see 200 xx Input S2 sensor service check on page 42 243 paper jams 1 Pull tray 1 out 2 Firmly grasp the jammed paper and then gently pull it out N...

Page 60: ... pick tires Make sure the tray is fully inserted If the above doesn t clear the error then see 200 xx Input S2 sensor service check on page 42 244 paper jams 1 Pull tray 1 out 2 Firmly grasp the jammed paper and then gently pull it out Note Make sure all paper fragments are removed 3 Push tray 1 back in 4 From the printer control panel touch the check mark to clear the message and continue printin...

Page 61: ...e condition of the pick tires Make sure the tray is fully inserted If the above doesn t clear the error then see 200 xx Input S2 sensor service check on page 42 250 paper jams 1 Push the paper release lever in the multipurpose feeder to access the jammed paper and then gently pull out the paper Note Make sure all paper fragments are removed 2 Flex the sheets back and forth to loosen them and then ...

Page 62: ...er guide until it rests lightly against the edge of the paper stack 5 From the control panel touch the check mark to clear the message and continue printing For non touch screen printer models select Next OK Clear the jam press OK OK 7527 Diagnostic information 62 ...

Page 63: ...heck the condition of the pick tires Make sure the tray is fully inserted If the above doesn t clear the error then see 200 xx Input S2 sensor service check on page 42 28x xx paper jams 1 Remove all original documents from the ADF tray Note The message is cleared when the pages are removed from the ADF tray 2 Open the ADF cover 3 Firmly grasp the jammed paper on each side and then gently pull out ...

Page 64: ...not reach Interval Sensor in time Remove the sheet of paper from the ADF Check the media weight Heavier paper should not be used Make the stack of documentsinthetraysmaller Ensurethatthemediaisnotbeing shoved into the tray Retry the job If the error recurs then see ADF paper jam service check on page 139 282 05 ADF Long Page Trailing edge of paper never clears interval sensor but 1st Scan Sensor a...

Page 65: ...hrough reverse area Remove the sheet of paper from the ADF Retry the job If the error recurs then see ADF paper jam service check on page 139 286 05 ADF Backside Jam Trailing edge of paper does not reach the multi purpose Interval Sensor in time when page routed through reverse area 29x xx paper jams 1 Pull tray 1 out 2 Firmly grasp the jammed paper and then gently pull it out Note Make sure all p...

Page 66: ...vice check xxx xx paper jams 1 Pull tray 1 out 2 Firmly grasp the jammed paper and then gently pull it out Note Make sure all paper fragments are removed 3 Push tray 1 back in 4 From the operator panel touch Continue jam cleared xxx xx paper jams Error code Description Action xxx xx ADF Shingle fed Jam TE never clears interval sensor but does clear 1st scan sensor 7527 Diagnostic information 66 ...

Page 67: ...inting For non touch screen models press OK to confirm Color cartridge very low 88 xy You may need to replace the toner cartridge very soon If necessary select Continue to clear the message and continue printing For non touch screen models press OK to confirm Black and color imaging kit low 84 xy You may need to order an imaging kit If necessary select Continue to clear the message and continue pr...

Page 68: ... been inserted Remove the USB hub and then install a supported one Incompatible tray x 59 Remove and then reinstall the indicated tray to clear the message Incorrect paper size open paper source 34 Try one or more of the following Load the correct size of paper in the tray From the printer control panel select Continue to clear the message and print using a different tray For non touch screen mode...

Page 69: ...r with the correct size and type of paper To use the tray with the correct paper size or type select Finished loading paper on the printer control panel For non touch screen printer models press OK to confirm Note If the printer detects a tray that has the correct paper type and size then it feeds from that tray If the printer cannot detect a tray that has the correct paper type and size then it p...

Page 70: ...full 38 Try one or more of the following From the printer control panel select Cancel job to clear the message For non touch screen printer models press OK to confirm Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network firmware in the printer or print server For more information contact customer support Not enough free space in flash memory for resou...

Page 71: ...panel simultaneously for 15 seconds For non touch screen printer models press OK and Cancel simultaneously for 15 seconds to clear the message and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Lexmark supply or part Note For the list of supported supplies see the Ordering supplies section of the Us...

Page 72: ... touch screen printer models press OK to confirm Remove paper from standard output bin Remove the paper stack from the standard bin Replace color cartridge 0 estimated pages remain 88 xy Replacetheindicatedtonercartridgetoclearthemessageand continue printing For more information see the instruction sheet that came with the supply Note If you do not have a replacement cartridge then see the Orderin...

Page 73: ... support at http support lexmark com or yourservicerepresentative andthenreportthemessage The printer is scheduled for maintenance Replace missing color cartridge 31 xy Install the indicated toner cartridge to clear the message For more information see the Replacing supplies section of the User s Guide Replace missing black and color imaging kit 31 xy Installtheindicatedimagingkittoclearthemessage...

Page 74: ... panel select Continue to continue printing For non touch screen printer models press OK to confirm Turn off the printer and then turn it back on Update the network firmware in the printer or print server For more information contact customer support Standard USB port disabled 56 From the printer control panel select Continue to clear the message For non touch screen printer models press OK to con...

Page 75: ...system administrator An error occurred on the SMTP server or the SMTP server is not configured properly From the printer control panel touch Continue to clear the message Note If the message appears again then contact your system support person Service errors 1xx service error messages on page 76 110 xx Printhead service check on page 82 121 xx Fuser service check on page 83 133 xx Toner meter sen...

Page 76: ...nthead 110 06 Service color Printhead The printhead color thermistor is open 110 07 Service color Printhead The printhead color thermistor is shorted 110 08 Service color Printhead The printhead color laser showed bad in testing 110 09 Service color Printhead The printhead color SOS EOS measurement did not complete 110 10 Service color Printhead The printhead color has bad SOS EOS measurement 110 ...

Page 77: ...o print when the estimated power is too low 121 07 Service Fuser Error Timed out waiting for home sensor event 121 08 Service Fuser Error Wrong lamp bit is set in NVRAM 121 10 Service Fuser Error Fuser failed to warm up 121 11 Service Fuser Error Fuser under temperature error while in standby 121 12 Service Fuser Error Fuser under temperature error while printing 121 13 Service Fuser Error Fuser o...

Page 78: ...ed power at or above minimum power 121 30 Service Fuser Error Fuser failed to reach final temperature in time 121 31 Service Fuser Error Fuser power is below minimum 121 36 Service Fuser Error Fuser under temperature in standby 121 37 Service Fuser Error Fuser under temperature while printing 121 38 Service Fuser Error Fuser open thermistor 121 39 Service Fuser Error Fuser shorted thermistor 121 4...

Page 79: ...eter cycle TMC switch error 11 recoverable 12 nonrecoverable See 133 xx Toner meter sensors Y C M K on TMC card service check on page 87 133 2x Cyan TMC Sensor Thecyancartridgetonermetercycle TMC switch error 21 recoverable 22 nonrecoverable 133 3x Service Magenta TMC Sensor The magenta cartridge toner meter cycle TMC switch error 31 recoverable 32 nonrecoverable 133 4x Service Yellow TMC Sensor T...

Page 80: ... SAP BLDC PWM 141 07 Service Cartridge Motor Motor stalled in timebased communication 141 2x Service Cartridge Motor Cyan magenta yellow cartridge motor error 141 21 Service Cartridge Motor Failed to achieve lock for motor within allotted time 141 22 Service Cartridge Motor Time out waiting for SAP BLDC motor to reach valid FG speed 141 23 Service Cartridge Motor Time out waiting for MP_NUM_INITIA...

Page 81: ...otor Staging motor has exceeded number of encoders at minimum PWM 147 03 Service Staging Motor Staging motor has exceeded number of encoders at maximum PWM 147 04 Service Staging Motor Motor encoder count did not change between interrupts 147 05 Service Staging Motor Staging motor has encountered a stall time out 171 01 Service Fan Stalled The printer fan has stalled See 171 xx Fan error service c...

Page 82: ... other damage Is the cable damaged Replace the printhead See Printhead removal on page 292 Go to step 2 Step 2 Turn the printer on and then wait until the printer posts an error Using a voltmeter check the following values at JMIRR1 Pin 1 5 V dc Pin 2 3 3 V dc Pin 3 5 V dc Pin 4 Ground Pin 5 24 V dc Are the values approximately correct Replace the controller board See Controller board removal on p...

Page 83: ...therearcover See Rearcoverremoval on page 221 Check the cable at JFUSES1 for proper connection to the controller board the cable for pinch points and the cable or connector for any other damage Is the cable damaged Replace the fuser cable Go to step 3 7527 Diagnostic information 83 ...

Page 84: ...heconnectorJLVPS1forproperconnectiontothecontrollerboard the cable for pinch points and the cable or connector for any other damage Is the cable damaged Repair or replace the LVPS cable Go to step 4 7527 Diagnostic information 84 ...

Page 85: ... assembly See Right cover assembly removal on page 223 Check the thermistor cables and connections B on the right side of the fuser Are the cables or connectors damaged Repair the cables If the cables cannot be repaired then replace the fuser See Fuser assembly removal on page 257 Go to step 5 7527 Diagnostic information 85 ...

Page 86: ...8 V dc Pin 6 Ground Pin 8 Ground Pin 10 Between 3 and 3 3 V dc Pin 11 Ground no wire Are the values correct Go to step 6 Replace the controller board See Controller board removal on page 239 Step 5 Replace the fuser See Fuser assembly removal on page 257 Does the error clear Problem resolved Replace the controller board See Controller board removal on page 239 7527 Diagnostic information 86 ...

Page 87: ...ons Yes No Step 1 Remove the toner cartridge and inspect the lenses on the toner meter cycle TMC card Are the lenses blocked damaged or dirty Repair or replace the TMC card See Toner meter cycle TMC card removal on page 298 Go to step 2 7527 Diagnostic information 87 ...

Page 88: ...sure the values below at JCTM1 during POR Pin 1 5 V dc Pin 2 3 3 V dc Pin 3 3 3 V dc Pin 4 3 3 V dc Pin 5 3 3 V dc Pin 6 Ground Are any of the values incorrect Replace the controller board Controller board removal on page 239 Replace the TMC card See Tonermeter cycle TMC card removal on page 298 7527 Diagnostic information 88 ...

Page 89: ... Rearcoverremoval on page 221 Check the cable JCARTB1 for proper connection to the system board Is the cable properly connected Reseat the cable Step 2 Check the cable for damage Is the cable damaged Replace the BLDC K transfer module cable See Transfer module removal on page 300 7527 Diagnostic information 89 ...

Page 90: ...ected to the cartridge motor assembly Is the cable connected properly Go to step 4 Reseat the cable Step 4 Replace the EP drive assembly See EP drive assembly removal on page 245 Does the problem remain Replace the controller board See Controller board removal on page 239 Problem solved 7527 Diagnostic information 90 ...

Page 91: ...rinter off and then remove the rear cover See Rear cover removal on page 221 Check the table at JSP1 on the controller board for proper connection Is the cable properly connected Go to step 3 Properly connect the cables and POR the printer Go to step 2 Step 2 Did the printer function correctly after reconnecting the cables Problem resolved Go to step 3 7527 Diagnostic information 91 ...

Page 92: ...d Pin 7 Ground Pin 8 Ground Pin 10 5 V dc Pin 12 _5 V dc when paper is picked Pin 15 5 V dc Pin 16 Ground Are the values approximately correct Replace the paper pick motor drive assembly See Paper pick motor drive assembly standard tray removal on page 290 Replace the controller board See Controller board removal on page 239 7527 Diagnostic information 92 ...

Page 93: ...arcoverremoval on page 221 Turn the printer on and check the fan cable at JFAN1 for the following values Pin 1 3 3 V dc Pin 2 Ground Pin 3 0 fan off Are the measured values correct Replace the fan Replace the controller board See Controller board removal on page 239 7527 Diagnostic information 93 ...

Page 94: ...move to desired position 843 01 ADF mechanical failure 843 02 Generic Mechanical failure detected 843 03 Pick Roller Engage Failure 843 04 Pick Roller Disengage Failure 843 05 Carriage overun 843 06 ADF nudger 843 99 Scanner complete time out error 846 00 Calibration Strip Unusable Scanner failure Calibration strip See CCD service check on page 137 846 01 Rear Calibration Strip Unusable 846 02 Fro...

Page 95: ...the controller board Are the connections properly connected Go to step 5 Go to step 4 Step 4 Properly connect the connections on the ADF relay card and controller board POR the machine into configuration mode Go to the disable scanner menu item See Disable scanner on page 196 Select Enable ADF FB Enabled and press Select to save the change POR the MFP to operating mode Try running a copy from the ...

Page 96: ...10 Step 9 Replace the flatbed unit See Flatbed scanner assembly removal on page 252 POR the machine into configuration mode Go to the disable scanner menu item See Disable scanner on page 196 Select Enable ADF FB Enabled and press Select to save the change POR the MFP to operating mode Run a copy from the flatbed Did the 840 xx error reoccur Go to step 11 Stop Problem solved Step 10 Replace the co...

Page 97: ...8 Step 8 Replace the controller board Did this fix the problem Problem solved Contact your next level of support ADF service check Action Yes No Step 1 Check all cables connecting the ADF and flatbed to the controller board Are they properly connected Go to step 3 Go to step 2 Step 2 Re connect the cables to the controller board Did this fix the problem The problem is solved Go to step 3 Step 3 En...

Page 98: ... on page 239 Did this fix the problem The problem is solved Contact the next level of support Flatbed legal scan service check Action Yes No Step 1 Check the JPLEN1 connector on the controller board for proper connection Is it properly connected Go to step 3 Go to step 2 Step 2 Re connect the cable to the controller board Did this fix the problem The problem is solved Go to step 3 Step 3 Enter dia...

Page 99: ...x Service Engine Software 912 xx Service Engine Software 913 xx Service Engine Software 914 xx Service Engine Software 915 xx Service Engine Software 916 xx Service Engine Software 917 xx Service Engine Software 918 xx Service Engine Software 919 xx Service Engine Software 938 01 Service Engine Hardware Board level was not obtained Replace the controller board See Controller board removal on page ...

Page 100: ...ists then replace the controller board See Controller board removal on page 239 952 xx Service NVRAM Failure A recoverable MVRAM Cyclic Redundancy Check CRC error occurred n is the offset at which the error occurred Performing a POR will clear this error 953 xx Service NVRAM Failure NVRAM chip failure with mirror POR the printer If the problem persists then replace the UICC card For CX310 and CX41...

Page 101: ...tically and will not result in a service error The range of page numbers is from 0 to 1023 956 xx Service Controller Board Controller board failure Processor failure Check on 02 for fan error 957 xx Service Controller Board Controller board failure ASIC failure 958 xx Service NAND Failure Printerhasperformedmore than 100 shift and reflash operations as a result of ECC bit corrections 959 xx Servic...

Page 102: ...d then replace the network card If a network card is not installed then replace the controller board See Controller board removal on page 239 978 xx Service Standard Network or 978 xx Service Network Card x Bad checksum while programming Standard Network or Network Card x port Check the following Make sure you have downloaded the code in binary mode not ASCII Reprogram the Network card If the prob...

Page 103: ...structed You will need that information in the event you need to contact your next level support Note Before troubleshooting determine the operating system used when the error occurred If possible determine whether or PostScript or PCL files was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Actions Yes No Step 1 POR the...

Page 104: ...blem resolved Go to step 31 Step 6 Print the following Error log Menu settings page Network settings page Does the 900 xx error reoccur while these pages are printing Go to step 31 Go to step 7 Step 7 Reattach the communications cable Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur Note Before performing this step write down this information about t...

Page 105: ...0 xx error reoccur Go to step 31 Go to step 12 Step 12 Run a scan to PC job Does the 900 xx error reoccur Go to step 31 Go to step 13 Step 13 Is there optional memory installed Go to step 14 Go to step 16 Step 14 Reinstall the memory and send the print job to the device Does the 900 xx error reoccur Go to step 15 Go to step 16 Step 15 Install a Lexmark recommended memory option and send a print jo...

Page 106: ...ort options installed Go to step 22 Problem resolved Step 23 Upgrade the firmware if it has not been upgraded in any previous step Reinstall the first ISP option and restart the device Does the 900 xx error reoccur Go to step 24 Go to step 26 Step 24 Upgrade the firmware if it has not been upgraded in any previous step Contact your next level of support for the correct firmware level to use Restar...

Page 107: ... message Printed menu settings page Printed network settings page Device error log A sample print file if error appears to be isolated to a single file File Application used if error is related to specific print file Device Operating System Driver used PCL PS Frequency of the occurrence of the error 91x xx 910 xx 919 xx Engine software service check Actions Yes No Turn the printer off and remove t...

Page 108: ...embly with a new and not previously installed UICC card Go to step 2 Step 2 Has the controller board been replaced recently Replace the controller board with a new and not previously installed controller board See Controller board removal on page 239 Go to step 3 Step 3 Turn the printer power off for ten or more seconds Then turn the printer back on POR the printer Is the error gone and can the pr...

Page 109: ...ing information consult the Lexmark Network Setup Guide Actions Yes No Step 1 If the device is physically connected to the network verify that the ethernet cable is properly connected on both ends Is the cable properly connected Go to step 3 If the network is wireless then go to step 3 Go to step 2 Step 2 Connect the ethernet cable Does this fix the problem Problem solved Go to step 3 Step 3 Check...

Page 110: ...physically connected ethernet cable to the network Go to step 13 Go to step 15 Step 13 Try using a different ethernet cable Did this fix the problem Problem solved Go to step 14 Step 14 Have the network administrator check the network drop for activity Is the network drop functioning properly Replace the controller board See Controller board removal on page 239 Contact the network administrator St...

Page 111: ...is fix the problem Problem resolved Contact your next level of support Symptoms Base printer symptoms on page 112 Narrow media sensor service check on page 113 Toner meter cycle TMC card service check on page 115 Dead printer service check on page 115 Front door sensor or switches service check on page 117 Operator panel display is dim and unchanging service check on page 121 Operator panel displa...

Page 112: ...r service check Dead printer service check on page 115 Front door sensor or switches service check Front door sensor or switches service check on page 117 Operator panel display is dim and unchanging service check Operator panel display is dim and unchanging service check on page 121 Operator panel displays all diamonds no beeps or five beeps service check Operator panel displays all diamonds no b...

Page 113: ...e front of the top cover assembly Is the narrow media sensor dislodged or damaged Repair or replace the narrow media sensor See Narrow media sensor removal on page 280 Go to step 2 Step 2 Does the flag rotate freely Go to step 3 Reposition or replace the flag See Narrow media sensor removal on page 280 7527 Diagnostic information 113 ...

Page 114: ...ser Exit Sensor and press Select c Opentheclosethefrontdoor andinspectthefuserexitsensorlocated on the LVPS shield Turn theprinter off and remove therearcover See Rearcoverremoval on page 221 Turn the printer on and then click the values below at JBIN1 Pin 1 0 V dc 5 V dc during cycle Pin 2 3 3 V dc beam blocked 0 V dc unblocked Pin 3 Ground Are the values correct Problem resolved Replace the cont...

Page 115: ...displays no indication of power to the printer by changes to the LCD LED or any movement of the fan or motors If the printer appears dead but makes a beeping sound check the operator panel See Operator panel displays all diamonds no beeps or five beeps service check on page 124 If a 650 sheet Duo Drawer is installed then remove the option and check the base printer for correct operation If the bas...

Page 116: ...removal on page 221 Is the LVPS cable correctly connected at JLVPS1 on the controller board Go to step 5 Reconnect the cable at JLVPS1 and then go to step 4 Step 4 Turn the printer off and then on Does the problem persist Go to step 5 Problem solved 7527 Diagnostic information 116 ...

Page 117: ... on page 239 Replace the LVPS See Low voltage power supply LVPS assembly removal on page 268 Front door sensor or switches service check Actions Yes No Step 1 Enter Diagnostics Menu Turn the printer on press and hold 3 and 6 and release the buttons with the installed memory and processor speed displays Perform the Base Sensor Test See BASE SENSOR TEST on page 176 a Select Base Sensor Test and pres...

Page 118: ...r Open the toner cover and check the motion of the wed Is the web loose damaged or missing Replace the right cover assembly See Right cover assembly removal on page 223 Go to step 3 Step 3 Open the toner door and inspect the vertical web that pushes and rotates the pivot plate Is it damaged Replace the top cover assembly See Top cover assembly removal on page 225 Go to step 4 7527 Diagnostic infor...

Page 119: ...itches Using a tool such as a spring hook push the metal arms C to check the movement Is there any damage to the switches or the surrounding area Replace the right cover assembly See Right cover assembly removal on page 223 Go to step 5 7527 Diagnostic information 119 ...

Page 120: ...he right cover is in place Turn the printer off and then disconnect the cables at JINT1 and JCVR1 Test continually at the connector under the following conditions With the front cover and toner door closed Test pin 1 and pin 3 at JINT1 cable end and pin 1 and pin 2 at JCVR1 cable end With one or both doors open Pin 2 and 3 at JINT1 cable end should indicate continuity but pins 1 and 2 at JCVR1 sho...

Page 121: ...endered inoperable For CX310 models Controller board Operator panel with UICC card For CX410 and CX510 models Controller board UICC card Warning Potential Damage Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a printer and the printer is powered on it cannot be used in another printer It must be returned to the manu...

Page 122: ...ver removal on page 221 Removetheoperator panel See Operatorpanelremoval for CX310and CX410 models only on page 283 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly Note JLCD1 is the ribbon cable connector on the right side facing the controller board Go to step 3 Reinstall the cable CX310 CX410 Step 3 Replace the operator panel See Op...

Page 123: ...n the controller board and the operator panel assembly Note JLCD1 is the ribbon cable connector on the right side facing the controller board Go to step 3 Reinstall the cable Step 3 Check the UICC card to display cable Is the display cable installed at the UICC card correctly Go to step 4 Reinstall the cable Step 4 Replace the display See Operator panel removal for CX510 models only on page 289 Is...

Page 124: ...n it cannot be used in another printer It must be returned to the manufacturer For CX310 models Actions Yes No Step 1 Turn the printer off Remove the rear cover See Rear cover removal on page 221 Removetheoperator panel See Operatorpanelremoval for CX310and CX410 models only on page 283 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly ...

Page 125: ...9 Problem resolved For CX510 models Actions Yes No Step 1 Turn the printer off Remove the rear cover See Rear cover removal on page 221 Remove the operator panel See Operator panel removal for CX510 models only on page 289 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly Note JLCD1 is the ribbon cable connector on the right side facing...

Page 126: ...st be returned to the manufacturer Note The printer has detected a problem with the controller board the operator panel assembly cable part of the front cover assembly or the operator panel assembly if POST does not complete The printer emits five beeps and sticks in a continuous pattern until the printer is turned off For CX310 and CX410 models Actions Yes No Step 1 Turn the printer off Remove th...

Page 127: ...at JLCD1 on the controller board and the operator panel assembly Note JCDL1 is the ribbon cable connector on the right side facing the controller board Go to step 2 Reinstall the cable Step 2 Replace the UICC card to display cable Is the display cable installed at the UICC card correctly Go to step 3 Reinstall the cable Step 3 Replace the display See Operator panel removal for CX510 models only on...

Page 128: ... press and hold 3 and 6 turn the printer on and then release the buttons when the installed memory and processor speed displays Perform the Panel Test See Panel Test on page 171 The Panel Test should show alternating display of all pixels on and all pixels off Press Stop to end the test Did the test show errors on the display Replace the operator panel assembly See Operator panel removal for CX310...

Page 129: ...Did any of the buttons fail the test Replace the UICC card Problem resolved Operator panel USB cable service check Actions Yes No Step 1 Remove the rear cover See Rear cover removal on page 221 Is the cable properly seated in the controller board Go to step 2 Reseat the USB cable Step 2 Replace the USB cable See USB port connector removal on page 303 Is the problem fixed Problem resolved Replace t...

Page 130: ...led Printer keeps on prompting that the jam door is open even if it s closed Tray X does not recognize the media size loaded Tray missing message appears even if media tray is installed Media tray won t fit the drawer Double feed Printout is skewed Tray LED won t light up during paper jam or tray empty Trays 2 and 3 optional service check Actions Yes No Step 1 Are two option trays being used Go to...

Page 131: ... from both trays Problem resolved Go to step 8 Step 8 Print a menu settings page If two option trays are used then the 650 sheet tray will appear as tray 2 and the 550 sheet tray will appear as tray 3 Are all of the attached option trays listed on the first page of the menu settings pages Go to step 9 If the 550 sheet option failed to appear then go to step 9 If the 650 sheet tray failed to appear...

Page 132: ...arate the printer from Tray 2 Turn the printer on and check the voltages on connector J28 on the engine board Pins 1 4 3 3V Pin 2 24V Pin 6 Ground If the voltages are incorrect then replace the engine board If the voltages are correct then try using Tray 2 again If the printer error persists then replace Tray 2 Tray x sensor service check Actions Yes No Step 1 When the printer is in Ready state pu...

Page 133: ...r when the tray is pulled out Go to step 5 Problem resolved Step 5 a Turn off the printer b Remove the rear cover See Rear cover removal on page 221 c Disconnect the cable at JTRAY1 connector for tray1 or JOPT1 for tray 2 and 3 on the controller board d Turn the printer on and measure the voltages below JTRAY1 for tray 1 Pin 1 5 V dc Pin 2 5 V dc Pin 3 Ground JOPT1 for tray 2 or 3 Pin 2 Ground Pin...

Page 134: ... a Bring the printer into the Diagnostics Menu b Navigate to Feed Test Tray Single Feed Test Does the feed test run successfully on each option Go to step 7 Go to step 4 Step 4 Check the following for any damage For 550 input option Input tray Paper restrains Paper dams Pick pads For 650 input option Input tray Paper restrains Paper dams Pick pads MPF gear MPF pick assembly MPF tray Is the input o...

Page 135: ...toconnector is damaged then replacethetray2to controller board cable If the option tray autoconnector is damaged then go to step 8 Go to step 8 Step 8 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Does this fix the problem Problem resolved Replace the controller board See Controller board removal on page 239 Scan fax copy ...

Page 136: ...and ADF separator pad for proper installation Remove the separator pad and separator roll and reinstall them if needed See ADF separator pad removal on page 234 Also see Top cover assembly removal on page 225 Black or blank page copy service check Actions Yes No Step 1 Print a menu page or a page from the host Is the page black See Print quality solid color page service check on page 36 Go to step...

Page 137: ...es No Step 1 Ensure that the flatbed motor cable JFB1 is connected Is the cable connected Go to step 2 Properly connect the cable Step 2 Check pin 1 in JFBM1 for voltage The voltage is only present when a flatbed copy job is running The voltage should measure 24V AC Is voltage present Replace the flatbed unit See Flatbed scanner assembly removal on page 252 Replace the controller board See Control...

Page 138: ...Pin 2 should be GND Is voltage present and is it correct Replace the flatbed See Flatbed scanner assembly removal on page 252 Replace the controller board See Controller board removal on page 239 ADF cover open service check Actions Yes No Step 1 Is the ADF cover properly closed Go to step 3 Go to step 2 Step 2 Close the ADF cover Does the problem go away Issue resolved Go to step 3 Step 3 Perform...

Page 139: ...signals or voltages from JADF1 on the controller board Pin 11 and 12 should measure 24VDC Pin 5 should measure 14VDC Are there signals or voltages present Replace the ADF See ADF assembly removal on page 231 Replace the controller board See Controller board removal on page 239 ADF streak service check Actions Yes No Do streaks appear on the middle of scans when using the ADF Clean the ADF glass on...

Page 140: ...F go to step 6 Step 4 Properly close the top cover Did this fix the problem Problem resolved Go to step 5 Step 5 Is paper failing to feed into the ADF Go to step 6 Go to Step 6 PerformtheADFpickmotorandADFfeedmotortests See Scannertests on page 183 Are the motors working properly Go to step 5 Go to step 11 Step 7 Perform the ADF paper present and scan sensor tests See Scanner tests on page 183 Are...

Page 141: ...l on page 231 Replace the controller board See Controller board removal on page 239 ADF feed errors service check Note This service check should be used if the paper feeds and jams in the ADF If the paper is not feeding into the ADF see ADF feed errors service check on page 141 Actions Yes No Step 1 If the ADF is multi feeding check for dirt on the ADF separator pad and ADF separator rollers Are t...

Page 142: ...nect all the connections in the ADF relay card and controller board Did this fix the situation Problem resolved Go to step 9 Step 9 Check the ADF cable for continuity Is there continuity Go to step 11 Go to step 10 Step 10 Replace the ADF cable Does this fix the problem Problem resolved Go to step 11 Step 11 Replace the ADF See ADF assembly removal on page 231 Does this fix the situation Problem s...

Page 143: ...nected Go to step 5 Properly connect all of the connections Step 5 Check the ADF cable to ensure that is it properly connected to the ADF relay card and the main controller board at JADF1 Is the ADF cable properly connected Go to step 6 Properly connect the ADF cable to its connections Step 6 Check the ADF cable for continuity Make sire pin 22 has continuity Does pin 22 have continuity Go to step ...

Page 144: ...lem Problem resolved Go to step 7 Step 7 Check the modem card ribbon cable for continuity Is there continuity Go to step 8 Replace the modem card cable Step 8 Check the voltages from connector JMOD2 on the controller board Check Pin 4 and 5 for 3 3VDC Pin 7 for 5VDC 9 11 13 15 17 and 19 are grounds Are the signals or voltages present Replace the fax card Replace the controller board See Controller...

Page 145: ...d a VOIP line Go to step 7 Go to step 8 Step 7 Have the system administrator verify that the VOIP server is configured to receive faxes Is the server properly configured Go to step 8 Stop here The issue is VOIP related The VOIP provider needs to change the server configuration Step 8 Is the MFP on a PABX Go to step 9 Go to step 10 Step 9 Enable Behind a PABX under fax settings in the Administratio...

Page 146: ...example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default value Did this fix the problem Stop Problem resolved Gotoyoursecond level of support See Escalating a fax issue to second level support on page 152 Fax transmission service ...

Page 147: ...to step 10 Step 10 Turn on Distinctive ring Did this fix the problem Problem resolved Go to step 11 Step 11 Is the phone line analog Go to step 13 Go to step 12 Step 12 Is the VOIP server configured to support fax Go to step 13 Stop here This is an issue with the VOIP provider Step 13 Does the MFP have reception issues with only a certain remote device Go to step 14 Go to step 15 Step 14 Verify co...

Page 148: ...le if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the received signal level by 2db Recommended adjustment range is between 33db and 48db in 2db steps Did this fix the problem Problem resolved Go to step 20 Step 20 press 411 to enter the SE Menu Select Print Logs Print the T30 transmission job log Check the error co...

Page 149: ...tion scheme 802 Too many timeouts occurred during ECM reception If error persists then disable ECM mode 803 Fax cancelled by user No action needed 804 Unexpectedly received a disconnect command from the remote end Check line quality Adjust Transmit Level Receive Threshold values Remote device could be requesting an unsupported feature 805 Remote fax device failed to respond to the DCS command Adju...

Page 150: ... to receive a good frame Adjust Receive Threshold 814 Tried too many times at selected speed using V34 modulation scheme Adjust Transmit Level Adjust to a lower modulation scheme 815 Fax transmission was interrupted due to power failure Troubleshoot MFP if error persists See Modem fax card service check on page 143 818 Fax transmission failed due to insufficient memory to store scanned image Adjus...

Page 151: ...cessfully in V29 terminal modulation scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 887 Failure to transmit training successfully in V27 terminal modulation scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 888 Failure to transmit training successfully at 2400 bps in V27 terminal modulation sch...

Page 152: ...ed A02 Received request for unsupported image resolution from remote fax device No action needed A03 Receivedrequestforunsupportedcompression type from remote fax device No action needed A04 Receivedrequestforunsupportedimagelength from remote fax device No action needed F00 Unknown error occurred No action needed Escalating a fax issue to second level support Beforecontacting thesecond levelsuppo...

Page 153: ... the fields it can be retrieved from the SE menu The SE menu can be accessed by pressing 411 or typing http MFP IP address se in a Web browser 7 After all the requested information is entered into the Fax Checklist Web page press the Submit button on the bottom of the page A dialogue asking you to save the file will appear Note The file generated by the MFP is not automatically transmitted to seco...

Page 154: ...7527 154 ...

Page 155: ...rator panel for CX510 models on page 157 Understanding the colors of the indicator light and Sleep button lights on page 157 Understanding the home screen for CX410 and CX510 models on page 158 The operator panel is used to navigate through printer menus and to control printer settings Using the operator panel for CX310 Using the operator panel 1 Display Views printing copying e mailing and scanni...

Page 156: ...e button Goes to the home screen 3 Help button Goes to the Help menus 4 Clear all Reset button Resets the default settings of a function such as printing copying or e mailing 5 Keypad Enters numbers letters or symbols 6 Sleep button Enables sleep mode or hibernate mode 7 Cancel button Cancels all printer activity 8 Start button Starts a job depending on which mode is selected 9 Indicator light Che...

Page 157: ...tion such as printing copying or e mailing Understanding the colors of the indicator light and Sleep button lights The colors of the indicator light and Sleep button lights on the printer operator panel signify a certain printer status or condition Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in hibernation mode Blinking green ...

Page 158: ...ls Home screen for CX410 models Touch To 1 Copy Accesses the Copy menus and makes copies 2 Fax Accesses the Fax menus and sends faxes 3 E mail Accesses the E mail menus and sends e mails 4 FTP Accesses the File Transfer Protocol FTP menus and scan documents directly to an FTP server 5 Menu icon Accesses the printer menus Note The menus are available only when the printer is in ready state 6 Status...

Page 159: ...le only when the printer is in Ready state 9 Bookmarks Creates organizes and saves a set of bookmarks URL into a tree view of folders and file links Note The tree view supports only bookmarks created from this function and not from any other application 10 USB Drive Views selects prints scans or e mails photos and documents from a flash drive Note This icon appears only when you return to the home...

Page 160: ... printer to perform specific copy jobs Sends a fax using the printer control panel Sends a fax to multiple fax destinations at the same time Scans documents and sends them to your computer an e mail address or an FTP destination Scans documents and sends them to another printer PDF through an FTP Using the ADF and scanner glass Automatic document feeder ADF Scanner glass Use the ADF for multiple p...

Page 161: ...69 inches dimension Copy books up to 12 7 mm 0 5 inch thick Diagnostics menu Entering diagnostics mode on page 162 Available tests on page 162 REGISTRATION on page 164 Skew on page 166 Quick Test on page 166 Alignment Menu on page 168 Scanner calibration on page 168 MISC TESTS on page 169 PRINT TESTS on page 170 Print quality test pages on page 171 HARDWARE TESTS on page 171 DUPLEX TESTS on page 1...

Page 162: ...argin See REGISTRATION on page 164 Bottom Margin Left Margin Right Margin Skew See Skew on page 166 Quick Test See Quick Test on page 166 Alignment menu color alignment Cyan See Alignment Menu on page 168 Yellow Magenta Factory Scanner A summary page for all the color alignment settings it can be used in place of alignment pages for individual color Factory Manual Print Tests Tray 1 See PRINT TEST...

Page 163: ... TMC Miscellaneous Tests Motor Detect See Motor Detect on page 169 Device Tests FlashTest ifflashmemoryisinstalled See Flash test on page 177 Printer Setup Defaults See Defaults on page 177 Print Color Page Count See PAGE COUNTS on page 178 Print Mono Page Count Perm Page Count Serial Number See Serial Number on page 178 Engine Setting 1 See Engine Setting 1 through 4 on page 178 Engine Setting 2 ...

Page 164: ...ISTRATION Print registration makes sure the black printing plane is properly aligned on the page This is one of the steps in aligning a new printhead See Alignment Menu on page 168 It is also the first step in aligning the duplex registration See Quick Test on page 166 To set Registration 1 Select Registration from the Diag Menu and press Select 2 Use Left or Right to select Print Quick Test and p...

Page 165: ...to4pixelsat600dpi 0 00666 in or 0 1693 mm The default is 0 A positive change moves the image to the left and a negative change moves the image to the right No compression or expansion occurs Right margin 50 to 50 Each increment corresponds to an approximate shift of 4 pixels at 600 dpi The default is 0 A positive change moves the image to the left and a negative change moves the image to the right...

Page 166: ...e 168 or instructions on setting printhead alignment This must be performed before color skew adjustment is attempted The following illustration shows proper alignment versus skewed alignment Quick Test The Quick Test contains the following information Print registration settings Alignment diamonds at the left right top and bottom Horizontal lines to check for skew General printer information incl...

Page 167: ...letter or A4 paper 1 Select Registration from Diag Menu and press Select 2 Select Quick Test Page and press Select The message Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again 7527 Service menus 167 ...

Page 168: ...ght Margin 2500 to 2500 1000 to 1000 for Yellow Linearity Linearity has a separate Quick Test sheet and adjustment instructions 5 Touch to decrease the value or to increase the value After the value appears touch to save the value or Back to cancel 6 Reprint the Quick Test to evaluate the changes Continue until each adjustment is correct 7 Repeat steps 4 through 6 as needed 8 Continue until all th...

Page 169: ...Test Compare the results to the original Adjust as needed Reset flatbed ADF front and ADF back calibration values These settings revert the selected scan source IQT black and white values back to the Nominal Black and Nominal White settings This test should not be performed unless it is on a replacement scanner To reset a scanner calibration value do the following 1 Navigate to Diagnostics Scanner...

Page 170: ...n the selected symbol set If Continuous is selected then the same page prints continuously from the selected source until you press Stop X If Continuous is selected from a source which contains envelopes then the envelope print test pattern is printed on the first envelope and the rest are blank The Print Test page always prints single sided regardless of the Duplex setting or the presence of the ...

Page 171: ...o the original screen HARDWARE TESTS Panel Test on page 171 Button Test on page 171 DRAM Test on page 172 If the hardware test fails replace the failing part Panel Test This test verifies the operator panel display function To run the Panel Test 1 From the Diagnostics menu navigate to HARDWARE TESTS LCD Test The Panel test continually executes 2 Press Stop X to cancel the test Button Test This tes...

Page 172: ...maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors with the maximum fail count being 999 999 After the maximum pass count or fail count is reached or when all the DRAM has been tested the test stops and the final results appear DUPLEX TESTS Duplex Quick Test on page 172 Duplex Top Margin on page 174 Duplex Left Margin on page 174 D...

Page 173: ...en the page is printed from Tray 1 3 Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet 4 If adjustment is necessary the Top Margin in the Registration menu must be adjusted first The Duplex Top Margin Offset may be adjusted next A positive offset moves the text down the page and widens the top margin while a...

Page 174: ...argin 7 Press Select to save the new value 8 Print the Quick Test duplex again steps 1 4 to verify the adjustment Repeat if necessary Duplex Left Margin This setting shifts the image on the back of the duplex sheet to the left or right to correctly position it on the page Therefore be sure to set the top margin in REGISTRATION before setting the duplex top margin See REGISTRATION on page 164 To se...

Page 175: ...ontinuously until Stop is pressed Sensor Test Note This test is not available on all models This test is used to verify that the sensors are working correctly for an individual input tray 1 Select INPUT TRAY TESTS from Diag Menu and press Select 2 Select Sensor Test and press Select 3 Select the tray where you want to test the sensors 4 Depending on the tray selected you may have Empty Sensor Low ...

Page 176: ...the bin full narrowmedia flag and thenrelease The sensor should change state C TMC Not Closed Closed Remove the cyan toner cartridge while noticing the operator panel for a change in state If none is noticed pass a flat reflective object or bright light in front of the TMC sensor The sensor should momentarily change state M TMC Not Closed Closed Remove the magenta toner cartridge while noticing th...

Page 177: ... unsuccessful then Flash Test Test Failed appears Replace the flash card 4 Press Back to remove the message and return to the Device Tests menu PRINTER SETUP Defaults on page 177 PAGE COUNTS on page 178 Serial Number on page 178 Engine Setting 1 through 4 on page 178 Model Name on page 178 Configuration ID on page 178 Transfer Module Barcode on page 179 Reset Fuser Count on page 179 Defaults This ...

Page 178: ...Engine Setting 1 through 4 Warning Potential Damage Do not change these settings unless requested to do so by your next level of support Model Name The model name can only be viewed and cannot be changed Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are origina...

Page 179: ...k mark appears next to Printer Setup 5 Restart the printer A POR is not automatically performed Transfer Module Barcode The 16 digit numeric value matches the transfer module installed in the printer If you replace the transfer module reenter this value Stop exits the menu To enter the transfer module barcode 1 Select Printer Setup from Diag Menu and press Select 2 Select ITU Barcode and press Sel...

Page 180: ... factory settings and select Do Not Restore 4 To cancel a reset press Back Fuser temperature This adjustment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types of media To adjust the fuser temperature 1 Select EP Setup from Diag Menu and press Select 2 Select Fuser Temp and press Select 3 Select Normal High or Low The de...

Page 181: ...red and becomes solid TPS Right 17 32 or TPS Left 17 32 appears e Continue entering and pausing 4 After the 32nd number is entered and becomes solid the number is automatically entered If the number is incorrect then Checksum does not match appears and the original screen appears to reenter the value If the number is correct then Saving changes to NVRAM appears TPS Setup Cal Ref Adj The Cal Ref Ad...

Page 182: ...n 1 If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the Event Log To view the event log 1 Select Event Log from Diag Menu and press Select 2 Select Display Log and press Select Error codes display on the screen Press Left or Right to view ...

Page 183: ...r Log to remove the current information in the Event Log This affects both the viewed log and the printed log information To clear the even log 1 Select Event Log from Diag Menu and press Select 2 Select Clear Log and press Select 3 Select YES to clear the Event Log or NO to exit the Clear Log menu If YES is selected the Deleting EVENT LOG displays on the screen 4 Press Back to return to Event Log...

Page 184: ...s the pick motor continuously for five seconds and then automatically stops the motor To perform this test do the following 1 Navigate to Scanner Tests Motor Tests 2 Select ADF pick 3 The test will run if it is working properly Flatbed motor scanner Motor On is selected the device moves the flatbed scanner along the entire flatbed scanner path that is to the far wall and back to the Home position ...

Page 185: ...Select a paper size 3 Select your paper size A4 or Legal 4 Select the check button on the screen The screen displays Feed Test passed or Feed Test failed 5 Press X on the keypad to exit the test Sensor tests Sensor tests are available to test the sensors on the flatbed and ADF units The following sensors can be tested ADF document set Paper Present FB cover open flatbed top cover Home sensor carri...

Page 186: ...f the sensor is working properly the indicator will change from 0 to 1 To test the Home sensor perform the following steps 1 Exit the sensor test 2 Open the flatbed cover 3 use the carriage motor test to move the carriage out of home position 4 Close the flatbed cover 5 Enter the sensor test If the home sensor is working properly then a 1 will display instead of a 0 Actuator locations A Stage skew...

Page 187: ...D ADF cover open E Flatbed cover open F Paperfeed sensor 7527 Service menus 187 ...

Page 188: ...ex copy If the back side of the resulting copy contains vertical streaks then the SE should clean the scanner glass and backing sheet execute the back side scan uniformity procedure and then perform another copy If streaks still appear on the resulting copy then the SE can repeat the cleaning and verification procedure a second time or can replace the ADF entirely ADF magnification This test allow...

Page 189: ...nfig on page 197 Entering configuration mode The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation 1 Turn off the printer 2 Press and hold the 2 and 6 buttons 3 Turn on the printer 4 Release the buttons after 10 seconds Available tes...

Page 190: ...ing any user assistance To change this setting 1 From the Configuration Menu navigate to Action for prompts 2 Touch Left or Right to change the setting 3 Touch Submit to save the setting or touch Back to return to the Configuration Menu without saving any changes When set to Prompt user the device behaves like the past implementation When a change prompt occurs the device stopsprinting poststhecha...

Page 191: ... compared to the pages printed from the Diagnostics Menu To help isolate print quality problems print the Print Quality Test Pages The pages are formatted The Printing Quality Test Pages message appears and then the pages print The message remains on the operator panel until all the pages print Press Select to print the pages The Print Quality Test Pages contain several pages The first page which ...

Page 192: ...rator panel menus Selecting On the default allows users to chance values for the printer Off disables the users access to menus If a user presses Menu then they receive a message that the panel menus are locked When set to Off this setting restricts all menu access even to menus or items set for PIN access However when set to On all PIN restrictions are restored This menu item appears only when th...

Page 193: ...rinting a copy of the Menu Settings pages Customer settings are available from the Ready prompt Diagnostics Menu settings are available in the Diagnostics Menu and Config Menu settings are available in the Config Menu 1 Turn the printer off or select Exit Config Menu 2 At the Ready prompt select Menus and press Select 3 Select Reports and press Select 4 Select Menu Settings Page and press Select 5...

Page 194: ... power mode To change the fax low power support setting 1 Select Fax low power support in the configuration menu to open the item 2 Select one of the three settings disable sleep permit or sleep auto 3 Select the check sign to accept the setting or press the X on the screen to exit the item Min copy memory Values will only be displayed if the amount of installed DRAM is at least twice the amount o...

Page 195: ...figuration Menu Scanner manual registration This item is used to manually register the flatbed and ADF on the MFP s scanner unit Registration should be performed whenever the ADF unit flatbed unit or controller card are replaced To manually register a Duplex ADF perform the following steps 1 In the Configuration Menu scroll to the Scanner Manual Registration menu item 2 Select Scanner Manual Regis...

Page 196: ...ed and select Copy Quick Test 9 Repeat steps 5 and 6 as needed 10 To exit REGISTRATION select Back or Stop Disable scanner This menu item is used to disable the MFP scanner if it is malfunctioning The MFP must be powered off and on for the new settings to take effect To change this setting 1 Select Disable Scanner from the Configuration menu 2 Scroll through the setting s other possible values The...

Page 197: ...the value by 1 press the left arrow Exit Config Press Select to exit the Configuration Menu The printer performs a power on reset and returns to normal mode Entering invalid engine mode This mode is used if the machine has invalid code and needs the correct code loaded After entering this mode the firmware code can be updated 1 Turn off the printer 2 Press and hold the 3 4 and 6 buttons simultaneo...

Page 198: ...rinter IP address Accessing the fax SE menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check It should only be used under the direction of your next level of support In Ready mode press 411 to enter the Fax SE menu 7527 Service menus 198 ...

Page 199: ...il you are ready to install the part into the machine Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shro...

Page 200: ...alling the new operator panel start the printer into diagnostics mode and allow the printer to go through a complete startup cycle and the display to go to Ready 5 If the problems persist leave the new operator panel in the machine place the old controller board back in the machine and start it up After the machine startup shut down the machine and install the new controller board After installing...

Page 201: ...re used on the boards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the contacts are facing the locking actuator The contacts always face away from the actuator Warning Po...

Page 202: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a finger at each end of the locking actuator and then gently lift ...

Page 203: ...n The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 203 ...

Page 204: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 204 ...

Page 205: ...onnector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Placetwofingerstowards eachendofthelockingactuat...

Page 206: ...rt the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 206 ...

Page 207: ...3 Place your finger in the middle of the actuator and then rotate the locking actuator to the locked position 7527 Repair information 207 ...

Page 208: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cente...

Page 209: ...or to verify it is in the open position 2 Insertthecablewiththecontactsonthecableawayfromthelockingactuator Insertthecableontopoftheactuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 209 ...

Page 210: ... position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 210 ...

Page 211: ...arning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loca...

Page 212: ...actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 7527 Repair information 212 ...

Page 213: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 213 ...

Page 214: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 215: ...vent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the final tightening Toroids may be on cables but not shown in the Service Manual Be sure to replace the toroid precisely as it was found Cover removals Output bin tray and exit bail removal on page 216 Front cover ass...

Page 216: ...Output bin tray and exit bail removal 1 Rotate the output bin tray forward 2 Lift the output bin tray and remove 7527 Repair information 216 ...

Page 217: ...iddle cover removal on page 219 4 Remove the five screws A from the cable cover 5 Remove the cable cover 6 Remove the screw B securing the right restraining strap to the front cover Note Support the door with one hand after removing the screw holding the restraining strap This is the longest screw of the eight The two flat head Phillips screws are used in the door hinge 7527 Repair information 217...

Page 218: ...e Pay close attention to the routing of the interlock sensor cable through the right hinge and front door 9 Remove the screw D securing the restraining strap to the left side of the front door 10 Lower the front cover to align the flats on the hinges and remove the front cover 7527 Repair information 218 ...

Page 219: ...ove the five screws A attaching the front middle cover to the lower front cover 3 Pull the front middle cover away from the front cover to remove Left cover assembly removal 1 Remove the two screws A from the rear of the printer 7527 Repair information 219 ...

Page 220: ...ht cover 3 Position the right side of the printer over the edge of the table to have enough room to swing the right cover out 4 Disconnect the right cover assembly from the right side of the printer and remove 7527 Repair information 220 ...

Page 221: ...ight screws A 2 Swing the side of the cover out and slide to the right to remove 3 Remove the rear cover Installation note When installing the rear cover be sure that the ear C is inserted into the bracket B 7527 Repair information 221 ...

Page 222: ...Rear scanner cover removal 1 Remove the two screws A from the rear scanner cover 2 Use a flat blade screwdriver to pry the bottom part of the cover out first 7527 Repair information 222 ...

Page 223: ...ly door 2 Open the front door 3 Release the latches A and lift off the cover Right scanner cover removal 1 Remove the imaging unit in the print engine See Imaging unit IU removal on page 266 2 Raise the scanner assembly to the up position and lock in place 7527 Repair information 223 ...

Page 224: ...3 Remove the four screws A securing the right scanner cover to the flatbed unit 7527 Repair information 224 ...

Page 225: ...o lift and disengage the right scanner cover from the flatbed unit Top cover assembly removal 1 Remove the rear cover See Rear cover removal on page 221 2 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 252 7527 Repair information 225 ...

Page 226: ...3 Remove the two screws A from the rear of the top cover assembly 4 Remove the six screws B from the right side of the top cover assembly 7527 Repair information 226 ...

Page 227: ...5 Disconnect the belt C 6 Disconnect the fan and remove 7527 Repair information 227 ...

Page 228: ...lag D and the right flag E 8 Lift the top cover up and away from the printer frame to remove Installation note Install the narrow media flag to the fuser before rotating the fuser into the printer 7527 Repair information 228 ...

Page 229: ...ver ADF sheet feed removal 1 Separate the top cover sheet feed from the top of the printer 2 Remove the top cover sheet feed Base printer removals ADF assembly removal on page 231 7527 Repair information 229 ...

Page 230: ... IU removal on page 266 Low voltage power supply LVPS assembly removal on page 268 Lower left frame removal on page 270 Lower right frame removal on page 276 Narrow media sensor removal on page 280 Narrow media sensor flag removal on page 281 Operator panel bezel removal on page 282 Operator panel logo plate removal on page 282 Operator panel removal for CX310 and CX410 models only on page 283 Ope...

Page 231: ...removal on page 216 2 Remove the rear cover See Rear cover removal on page 221 3 Remove the rear scanner cover See Rear scanner cover removal on page 222 4 Remove the ground screw A from the ADF assembly 5 Disconnect the left hinge B and the right hinge C from the top of the printer lift and let the ADF assembly rest on the top of the printer 7527 Repair information 231 ...

Page 232: ...6 Fold the cable connector D parallel to the cable E 7 Pull the cable through the opening in the top of the printer 7527 Repair information 232 ...

Page 233: ...ormed See Scanner manual registration on page 195 A scanner calibration reset must also be performed See Scanner calibration reset on page 188 ADF input tray removal 1 Push in on the side of the ADF input tray to disconnect it from the top of the printer 2 Remove the ADF input tray 7527 Repair information 233 ...

Page 234: ... 3 Lift the ADF separator roll to the vertical position 4 Pull the ADF separator roll up and out of the ADF unit ADF separator pad removal 1 Open the ADF top cover 2 Press in on the separator retaining tabs A and rotate the ADF separator roll to the vertical position 7527 Repair information 234 ...

Page 235: ...over removal 1 Life the scanner unit to the up position 2 Remove the screw A fastening the AIO toner cover to the scanner unit 3 Remove the screws B securing the AIO hinge to the MFP 4 Remove the hinge C Save this for the new AIO toner cover or top cover 7527 Repair information 235 ...

Page 236: ... cover 6 Pull the AIO toner cover to the left and remove it from the printer AIO link removal 1 Lift the scanner to the up position Use a Phillips screwdriver to remove the screw A securing the AIO link to the AIO toner cover 2 Return the flatbed to the down position 7527 Repair information 236 ...

Page 237: ...latbed unit AIO release lever removal 1 Remove the right scanner cover See Right scanner cover removal on page 223 2 Remove the screw A securing the AIO link to the flatbed unit 3 Disengage the AIO link from the flatbed unit 7527 Repair information 237 ...

Page 238: ...IO release lever Installation note When reinstalling the AIO release lever place the release lever on the flatbed and then inset the spring before replacing the screw Bin full flag removal 1 Lift the scanner assembly and lock it into the up position 2 Gently disconnect the three snaps A from the rear shaft of the redrive unit 7527 Repair information 238 ...

Page 239: ...h of the components without performing a POR after installing each one or the printer may be rendered inoperable UICC Controller board Warning Potential Damage Never install and remove components listed above as a method of troubleshooting components Once one of these components has been installed in a printer and the printer is powered on the component cannot be used in another printer The compon...

Page 240: ...but not transferred Therefore the toner goes into the ITU cleaner which cannot process massive amounts of toner It is important to prevent extensive blank pages from being processed if they should have toner on them Installation note Perform the Motor Detect test and Scanner manual registration after replacing this part See Motor Detect on page 169 and Scanner manual registration on page 195 Devel...

Page 241: ...e developer unit s Duplex reference edge removal 1 Open the front door 2 Remove the two screws A the two screws B the two screws C and the two screws D in the back of the duplex aligner 7527 Repair information 241 ...

Page 242: ... into the slots and the top of the reference guide fits under the door ribs b Replace the three screws in the duplex reference guide c Be sure that the shaft and bearing have not shifted out of the guide If they have then make sure that the bearing on the left is aligned with the slot G facing down towards the front door Note Improperly aligned bearings or seated shafts may cause vibration and noi...

Page 243: ...d Align the duplex aligner guide so that the gears H mesh on the left e Replace the eight screws in the duplex aligner f Close the front door 7527 Repair information 243 ...

Page 244: ...e the imaging unit See Imaging unit IU removal on page 266 2 Remove the two screws A from the cable cover 3 Pull the corner of the cable cover B away from the right side to access the two sensor posts C 7527 Repair information 244 ...

Page 245: ...ere you need to install the new one b Install the new sensor Note Make sure the clamps on the legs of the sensor latch to the metal frame c Remove the backing from the new plate and place the plate on the surface between the sensor mounting latches EP drive assembly removal 1 Remove the left cover assembly See Left cover assembly removal on page 219 2 Remove the transfer module See Transfer module...

Page 246: ...d scanner assembly See Flatbed scanner assembly removal on page 252 6 Remove the two top screws B holding the top cover to the LVPS shield 7 Remove the narrow media sensor flag See Narrow media sensor flag removal on page 281 8 Press to unsnap the tabs C and gently rotate the exit deflector to remove 7527 Repair information 246 ...

Page 247: ...e D from the narrow media sensor and unroute the cable from its retainer 10 Unhook the springs E from both sides of the fuser 11 Disconnect the thermistor cables F and pull them over the retainer 7527 Repair information 247 ...

Page 248: ...ide of the frame Note Be careful to not lose the grounding washer 13 Rotate the top of the fuser toward the front and then slide to the left to align the fuser side frames with the flat area of the shaft 14 Remove the two screws H 7527 Repair information 248 ...

Page 249: ...LVPS cage J to remove There are two posts at the bottom of the cage on the left side that need to be disengaged Note Be careful to not damage the fuser exit sensor as it remains in the cage 17 Disconnect the cables from the motors K and the two cables from the retainer L 7527 Repair information 249 ...

Page 250: ...om the rear and unroute all of the cables 19 Remove the two screws N from below the EP drive assembly and the two screws O from the right of the EP drive assembly 20 Lift the EP drive assembly and remove 7527 Repair information 250 ...

Page 251: ...e 236 2 Remove the right scanner cover See Right scanner cover removal on page 223 3 Remove the AIO release lever See AIO release lever removal on page 237 4 Remove the screws A securing the flatbed link to the flatbed 5 Remove the flatbed pivot link 7527 Repair information 251 ...

Page 252: ...waste toner bottle See Waste toner bottle removal on page 304 2 Remove the right cover assembly See Right cover assembly removal on page 223 3 Lift the ADF assembly 4 Remove the screw A from the right rear side lift lock 7527 Repair information 252 ...

Page 253: ... at the top of the scanner lower the flatbed scanner assembly until there is resistance and disconnect the lift lock arm from the joint C 6 Remove the two screws D from the front left scanner hinge 7527 Repair information 253 ...

Page 254: ... Remove the ground screw F and disconnect the four cables G and the ribbon cable H Note Disconnect the ribbon cable by using a screwdriver to pull the pivot I out and rotate up See Ribbon cable connectors on page 201 for the proper way to handle ribbon cables 7527 Repair information 254 ...

Page 255: ... manual registration on page 195 A scanner calibration reset must also be performed See Scanner calibration reset on page 188 Installation note To install the ribbon cable rotate the latch down and push it back into the connector Be careful to not damage the latch 7527 Repair information 255 ...

Page 256: ... assembly and slide the latch J out of place 10 Remove the flatbed scanner assembly Note Gently pull the flatbed scanner assembly cables through the opening when removing the flatbed scanner assembly 7527 Repair information 256 ...

Page 257: ...l 1 Remove the right cover assembly See Right cover assembly removal on page 223 2 Remove the left cover assembly See Left cover assembly removal on page 219 3 Disconnect the two wire fuser cable A from the LVPS 4 Position the fuser cable so that it can be pulled through from the front of the printer and guide the cable through to the front Warning Potential Damage Be careful not to damage the cab...

Page 258: ...from the bin full narrow media sensor and unroute the cable from its retainer 6 Unhook the springs C from both sides of the fuser 7 Disconnect the thermistor cables D and pull them over the retainer 7527 Repair information 258 ...

Page 259: ...e careful to not interfere with or damage the fuser exit sensor to the left of the fuser when rotating Installation note Install the narrow media flag to the fuser before rotating the fuser into the printer Fuser drive motor assembly removal 1 Remove the right cover assembly See Right cover assembly removal on page 223 2 Disconnect the cable A from the fuser drive motor assembly Note If you remove...

Page 260: ...or removal 1 Remove the left cover assembly See Left cover assembly removal on page 219 2 Remove the fuser cables from the retainer to give needed slack 3 Disconnect the cable A from the bin full narrow media sensor and unroute the cable from its retainer 7527 Repair information 260 ...

Page 261: ...emove the screw and grounding washer D on the right side of the frame Note Be careful to not lose the grounding washer 7 Rotate the top of the fuser toward the front to gain access to screw E 8 Disconnect the cable F and remove the screw E from the fuser exit sensor 7527 Repair information 261 ...

Page 262: ... the frame High voltage power supply HVPS removal 1 Remove the rear cover See Rear cover removal on page 221 2 Remove the controller board See Controller board removal on page 239 Note Pay close attention of the routing of the HVPS cable when removing the controller board 7527 Repair information 262 ...

Page 263: ...removed 4 Remove the transfer module See Transfer module removal on page 300 5 Remove the waste toner bottle See Waste toner bottle removal on page 304 6 Remove the screw B securing the HVPS 7 Remove the left cover assembly See Left cover assembly removal on page 219 7527 Repair information 263 ...

Page 264: ...e HVPS the remaining distance 9 Slide the HVPS out to remove 10 Press down on the latch C to disconnect the cable from the HVPS board CAUTION SHOCK HAZARD After disconnecting the high voltage power cable from the controller board always check that the HVPS connection was not loosened Make this check anytime you are working near the HVPS cable 7527 Repair information 264 ...

Page 265: ...HVPS board insert the spring end of the HVPS board while compressing the spring as shown below b Slide the HVPS into position while holding its sides as shown below Do not allow the card to flex and touch the cage 7527 Repair information 265 ...

Page 266: ...te The imaging unit is a customer replacement unit and is not a FRU Note The imaging unit contains Photoconductor unit Developer units To remove only the photoconductor remove the entire imaging unit remove the developer units place the original developer units in the new photoconductor and reinstall the imaging unit When you replace the imaging kit you are replacing both the photoconductor and th...

Page 267: ...g unit 4 Pull the two latches until the imaging unit meets resistance 5 Press and hold the handles B on the right and left sides and pull the imaging unit straight out Note Avoid touching the bottom of the imaging unit 7527 Repair information 267 ...

Page 268: ... power supply LVPS assembly removal 1 Remove the left cover assembly See Left cover assembly removal on page 219 2 Press in on the latches to disconnect the three cables A from the LVPS 7527 Repair information 268 ...

Page 269: ...ch C then be sure to set the switch to the correct setting for your voltage requirements before installing the low voltage power supply The switch can be set for either 115 V or 230 V Failure to do so could result in damage to the power supply Note If there is no switch the LVPS automatically senses the line voltage 7527 Repair information 269 ...

Page 270: ...crew A from the front 2 Remove the waste toner bottle See Waste toner bottle removal on page 304 3 Remove the imaging unit See Imaging unit IU removal on page 266 4 Disconnect the three cables B from the LVPS 5 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 252 7527 Repair information 270 ...

Page 271: ...S shield 7 Position the fuser cable D so that it can be pulled through from the front ofthe printer and guide thecable through to the front Warning Potential Damage Be careful not to damage the cable by pulling too hard or cutting the cable insulation 7527 Repair information 271 ...

Page 272: ...from the bin full narrow media sensor and unroute the cable from its retainer 9 Unhook the springs F from both sides of the fuser 10 Disconnect the thermistor cables G and pull them over the retainer 7527 Repair information 272 ...

Page 273: ...o the left to align the fuser side frames with the flat area of the shaft 13 Disconnect the fuser exit sensor cable I 14 Lift the front left corner of the top cover and tilt the LVPS cage J to remove There are two posts at the bottom of the cage on the left side that need to be disengaged Note Be careful with the fuser exit sensor which remains with the cage 7527 Repair information 273 ...

Page 274: ...15 Place the printer on its right side 16 Remove the tray 2 connector K by pinching the tabs together and pushing the connector into the printer 7527 Repair information 274 ...

Page 275: ...o screws L from the AC receptacle and the ground screw M and the two screws N holding the plastic shield 18 Remove the AC receptacle from the left lower frame 19 Remove the three screws O securing the left lower frame 7527 Repair information 275 ...

Page 276: ...the left lower frame away from the printer and remove Lower right frame removal 1 Remove the waste toner bottle See Waste toner bottle removal on page 304 2 Remove the imaging unit See Imaging unit IU removal on page 266 7527 Repair information 276 ...

Page 277: ...able cover Notes The waste toner bottle sensor contact does not need to be unplugged The cable cover is part of the right lower frame FRU 4 Carefully place the printer on its left side 5 Remove the three screws C securing the lower right frame to the printer 6 Remove the screw D closer to the front of the printer 7527 Repair information 277 ...

Page 278: ...w lift the right lower frame pin E out of the hole in the printer frame 8 Swing the rear part away from the printer to access the spring and remove the spring F from the right lower frame 7527 Repair information 278 ...

Page 279: ... lower frame away from the printer and remove the right lower frame Note There are parts in the right lower frame that are not included in the frame The following instructions show how to remove them 11 Remove the screw H and remove the spring bracket 7527 Repair information 279 ...

Page 280: ...pring in place before installing the right lower frame Narrow media sensor removal 1 Open the front cover 2 Unroute the cable A from its retainer Note Be sure to pay close attention to the routing of the cable for re installation 3 Disconnect the cable B from the narrow media sensor 7527 Repair information 280 ...

Page 281: ...he latches together until they latch to the metal frame Remove the backing from the new plate and place the plate on the surface between the sensor mounting legs Reconnect the cable and reroute the cable through the retainer Narrow media sensor flag removal 1 Open the front cover 2 Press upward on the tab A to unsnap the narrow media sensor flag and remove the flag Note Be careful to not dislodge ...

Page 282: ...e CX310 and CX410 models The bezel for CX510 models is removed the same way Operator panel logo plate removal 1 Pull the logo plate forward from the bottom to pop it loose from the operator panel 2 Remove the operator panel logo plate Note The CX510 bezel is larger and requires a higher force to remove It does not need to be removed except for replacement 7527 Repair information 282 ...

Page 283: ... board Note The UICC card is part of the operator panel Note The following parts FRUs can be accessed from this section Operator panel one for each CX310 and CX410 Display and PCBA CX310 Display CX410 UICC PCBA CX410 User interface support bracket common to CX310 and CX410 Front operator panel cover common to CX310 and CX410 Upper front operator cover common to CX310 and CX410 Speaker CX410 1 Lift...

Page 284: ...anel and the two screws C from the right top side of the operator panel using a 2 Phillips screwdriver 4 Disconnect the name plate cover from the operator panel 5 Remove the operator panel bezel See Operator panel bezel removal on page 282 7527 Repair information 284 ...

Page 285: ...6 Remove the screw D from beneath the logo plate 7 Remove the operator panel cover from the front of the printer 7527 Repair information 285 ...

Page 286: ...ws E from the operator panel 9 Lift the operator panel from the user interface support bracket 10 Disconnecttheribboncablefromthecableconnectorontheoperatorpanelboardbyslidingthetwoprongsforward 7527 Repair information 286 ...

Page 287: ...11 Remove the five screws F from the operator panel board 12 Remove the two screws G from the display bracket 7527 Repair information 287 ...

Page 288: ...nnect the cable H from the operator panel board Installation note When replacing the operator panel board be sure to also replace the washer I that holds the display bracket in place 7527 Repair information 288 ...

Page 289: ...lowing parts FRUs can be accessed from this section 7 display Small interface card Interface cable UICC PCBA Operator panel for 7 display User interface support bracket Upper front operator cover Speaker 1 Open the front cover 2 Open the scanner to give access to the bottom operator module 3 Remove the three screws A 4 Carefully separate the module from that scanner and support the right end of th...

Page 290: ... toner bottle See Waste toner bottle removal on page 304 2 Remove the imaging unit See Imaging unit IU removal on page 266 3 Remove the left cover assembly See Left cover assembly removal on page 219 4 Remove the rear cover See Rear cover removal on page 221 5 Disconnect the paper pick motor drive assembly cable connector A from JSP1 on the controller board 6 Pull the cable B through the opening a...

Page 291: ...einstallation 11 Remove the paper feed roller assembly Note Be careful not to lose the springs Installation notes a Place the left side of the paper feed roller assembly in the printer Make sure the shaft on the left side aligns with the hole in the frame b Install the left spring F c Reinstall the three screws holding the paper feed roller assembly to the printer d Turn the printer to the proper ...

Page 292: ...h Install the right spring F Printhead removal 1 Remove the top cover assembly See Top cover assembly removal on page 225 2 Remove the four screws A 3 Remove the printhead 7527 Repair information 292 ...

Page 293: ...able cover plate A 4 Remove the four screws B securing the redrive to the flatbed unit 5 Remove the bin full sensor flag located on the rear shaft Note Using a short under 90mm long 2 Phillips screwdriver the redrive unit can be replaced by disconnecting the AIO link at the flatbed and lifting the flatbed just enough to access the left side screws Be careful to not stress the cables in the left re...

Page 294: ...e system fan toward the rear 6 Lift the system fan out and remove Note Be careful to not pinch the cables at the top rear corner of the fan when snapping it into place Toner cartridge contacts removal 1 Remove the right cover assembly See Right cover assembly removal on page 223 2 Remove the waste toner bottle See Waste toner bottle removal on page 304 3 Remove the imaging unit See Imaging unit IU...

Page 295: ... remove the cable cover 7 Rotate the printer to view the right side 8 Lay the printer on its left side and remove the screw C securing the spring contacts 9 Release the tabs D on the spring contact and slide to the left to remove 7527 Repair information 295 ...

Page 296: ...nsor TDS left or right sensor removal Note The toner density sensor is also called the toner patch sensor TPS Note The toner density sensors are the same but the left sensor has a thermistor attached which needs to be removed when you install a new TDS on the left side Reinstall the thermistor on the new TDS 1 Remove the transfer module See Transfer module removal on page 300 2 Remove the rear cov...

Page 297: ...es Before beginning the installation of the new left or right toner density sensor note the 32 digit TPS value printed on the barcode on the new FRU After installation perform the TPS Setup Enter the factory preset alignment number a Enter the Diagnostics Menu 1 Turn the printer off 2 Press and hold 3 and 6 3 Turn the printer on 4 Release the buttons when the installed memory and processor speed d...

Page 298: ... After the 32nd number is entered and becomes solid the number is automatically entered If the number is incorrect then Checksum does not match appears and the original screen appears to reenter the value If the number is correct then Saving changes to NVRAM appears Toner meter cycle TMC card removal 1 Remove the imaging unit See Imaging unit IU removal on page 266 2 Remove the rear cover See Rear...

Page 299: ...4 Remove the two plastic screws B and the two metal screws C 5 Slide a flat blade screwdriver into the left side of the frame and pry the card loose to remove 7527 Repair information 299 ...

Page 300: ...te down the number of the new transfer module before installing it You will need the 16 digit numeric value from the barcode after the installation and it is easier to see at this point 2 Remove the right cover assembly See Right cover assembly removal on page 223 3 Remove the waste toner bottle See Waste toner bottle removal on page 304 4 Remove the imaging unit IU See Imaging unit IU removal on ...

Page 301: ...mes leaving the right spring A attached to the transfer module or transfer module spring clamp 6 Rotate the left spring B and the cam away from the transfer module so that the cam is held out of the transfer module path 7527 Repair information 301 ...

Page 302: ...0 mm but a quick firm pull should overcome the latch at this point Tray present sensor removal 1 Remove the media tray 2 Remove the imaging unit See Imaging unit IU removal on page 266 3 Remove the rear screw A in the waste toner bottle sensor contact to allow access to the cable cover Note The waste toner bottle sensor contact does not need to be unplugged or removed 4 Remove the four screws B fr...

Page 303: ...nsor d Replace the spring USB port connector removal Note The FRU includes the USB port connector and cable 1 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 252 2 Remove the operator panel See Operator panel removal for CX310 and CX410 models only on page 283 or Operator panel removal for CX510 models only on page 289 3 Remove the USB connector fastened to the ope...

Page 304: ...ttle removal Note The waste toner bottle is not a FRU 1 Remove the right cover assembly See Right cover assembly removal on page 223 2 Press the two tabs A to remove the waste toner bottle 7527 Repair information 304 ...

Page 305: ...e toner bottle is not a FRU 1 Remove the waste toner bottle See Waste toner bottle removal on page 304 2 Remove the screw A from the back of the waste toner bottle block 3 Remove the rear cover See Rear cover removal on page 221 7527 Repair information 305 ...

Page 306: ...oller board 5 Remove the waste toner bottle contact block Options removal 650 sheet duo drawer tray assembly removal on page 307 650 sheet duo drawer assembly removal on page 307 Dust cover removal on page 309 Pick tires removal on page 309 7527 Repair information 306 ...

Page 307: ... assembly removal Pull out the drawer tray assembly to remove it 650 sheet duo drawer assembly removal Warning Potential Damage Make sure the printer is turned off before removing the drawer assembly 7527 Repair information 307 ...

Page 308: ...Carefully lift the printer and set it aside on a flat surface to remove the drawer assembly from the printer 7527 Repair information 308 ...

Page 309: ...e paper pick tires for the standard media tray are located in the base printer There are also tires in the optional 650 sheet Duo Drawer MP feeder and the optional 550 sheet drawer If you have one or both of these additional options and you are having problems with media picking replace these tires also Always replace the paper pick tires in pairs The tires come in a package of two 1 Remove the me...

Page 310: ...tallation note Install the new rubber tires with the surface texture turning in the direction as shown below Note Feel each rubber surface to verify it turns properly in the direction shown The smoother surface pushes the paper toward the front of the printer 7527 Repair information 310 ...

Page 311: ...Component locations Controller boards CX310 models 7527 Component locations 311 ...

Page 312: ...CX410 models 7527 Component locations 312 ...

Page 313: ...CX510 models 7527 Component locations 313 ...

Page 314: ...umbers 2 20 CMY color drive motor odd pin numbers 1 19 4 24 V dc V_CART2_WING_W 6 24 V dc V_CART2_WING_V 8 24 V dc V_CART2_WIND_U 9 Ground 10 5 V dc_SW 11 5V dc_SW 12 Ground 13 24 V dc V_CARTR1_WIND_U 15 24 V dc V_CARTR1_WIND_V 17 24 V dc V_CARTR1_WIND_W JCCD1 Scanner 10 12 5 V dc 15 16 24 V dc 1 2 7 8 13 14 17 18 23 26 29 Ground JCTM1 Toner meter connector 1 5V_SW 6 Ground JCVR1 Cover open switch...

Page 315: ... dc 8 Ground 9 3 3 V dc S1_MPF_SNS 10 2 5 V dc BUR_THM 11 FUSER_BUR_THM_RTN ground 12 Ground no wire JFPUSB1 Front panel USB N A Not testable in field JHVPS1 Developer transfer HVPS 7 3 3 V dc CMY_SRVO_OUT 10 3 3 V dc ITM_SRVO_OUT 11 3 3 V dc K_SRVO_OUT 13 24 V dc 14 Ground 16 Ground JHS1 FB home sensor 1 5 V dc 2 Ground JINT1 5V safety interlock connector 1 5 V dc VS_JINT 1 2 Ground 3 VS_INT 5 V ...

Page 316: ...12 Ground 14 ZERO_XING_IN 16 Ground JMIRR1 Mirror motor connector 2 3 3 V dc MM_LOCK 4 Ground 5 24 V dc JOPT1 Optional Tray s 2 Ground 3 Ground 5 24 V dc 6 Ground 7 5 V dc 5V_OPTIONS 9 Ground 10 Ground JPH1 Printhead flat cable connector N A Not testable in the field JPJP1 Bin full sensor 2 3 3 V dc 3 Ground JSC1 Smart Chip cartridge 4 Ground 7527 Component locations 316 ...

Page 317: ...ire 7 Ground 10 5 V dc 13 Ground no wire 15 5 V dc 16 Ground JTHM1 TPS thermistor connector 1 1 5 V dc TPS_THERM_SNS 2 TPS_SNS_RTN ground JSPKR1 Speaker N A Not testable in the field JTPS1 Toner patch sensor 1 3 Ground no wire 5 Ground JTPS2 Toner patch sensor 2 3 Ground no wire 5 Ground JTRAY1 Tray present sensor 2 3 3 V dc 3 Ground JUSB1 Port USB connector N A N A JWIRE1 USB wireless connector N...

Page 318: ...7527 318 ...

Page 319: ...put options Use the following tables to determine when specified parts should be inspected Lexmark CX310 CX410 EVERY SERVICE CALL EVERY 200K NOTES Media tray All Media tray side guides Inspect Inspect Check for correct positioning Media tray length guides Inspect Inspect Check for correct positioning Separation roller Inspect clean if needed Replace Clean with damp cloth Tray lift gear assembly In...

Page 320: ...tray pick roller Inspect clean if needed Replace Clean with damp cloth MPF pick roller Inspect clean if needed Inspect clean if needed Clean with damp cloth Transfer roller Inspect Replace Ensure correct installation Fuser Inspect Replace Ensure correct installation Fuser wiper Inspect Inspect Ensure correct operation Covers and doors Rear door Inspect Inspect Ensure correct operation Fuser access...

Page 321: ...616 230V Maintenance Kit 230V fuser ITU 40X7617 100V Maintenance Kit 100V fuser ITU When performing the scheduled maintenance procedure the following areas should be cleaned of media dust and toner contamination Media trays PC cartridge area Developer housings area Transfer roll area Duplex area Standard bin Bridge unit area if equipped Finisher media bins if equipped Preventive maintenance Betwee...

Page 322: ...lubricate the ITU and Cartridge Drive Assemblies The motor drive FRUs contain the proper lubricant in the FRU Use only the lubricant included Cleaning the printer Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the electrical outlet CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power ...

Page 323: ...n copied or scanned images 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the scanner cover 3 Wipe the areas shown below and let them dry Scanner areas Callout Description 1 White underside of the ADF cover 2 White underside of the scanner cover 3 Scanner glass 7527 Maintenance 323 ...

Page 324: ...elease lever to the left to unlock the cover 3 Open the cover 4 Locate the printhead wipers 5 Gently pull the printhead wiper out until it stops and then slowly slide it back into place 6 Close the cover 7 Slide the release lever to the right to lock the cover 8 Close the front door 7527 Maintenance 324 ...

Page 325: ...7527 325 ...

Page 326: ... item in the diagram For example 3 1 indicates Assembly 3 and item 1 in the table Part number Identifies the unique number that correlates with the part Units mach Refers to the number of units actually used in the base machine or product Units option Refers to the number of units in a particular option Units FRU Refers to the number of units in a particular FRU Description A brief description of ...

Page 327: ...Assembly 1 Covers 7527 Parts catalog 327 ...

Page 328: ... page 235 7 40X7823 1 1 Right AIO cover Right cover assembly removal on page 223 8 40X7645 1 1 250 sheet tray assembly Paper pick motor drive assembly standard tray removal on page 290 9 40X7801 1 1 Front cover Front cover assembly removal on page 217 10 40X5490 1 1 Front middle cover Front middle cover removal on page 219 11 40X5168 2 2 Pick tires Pick tires removal on page 309 12 40X7632 1 1 Lef...

Page 329: ...Assembly 2 Scanner 7527 Parts catalog 329 ...

Page 330: ...le CX410 USB port connector removal on page 303 9 40X7822 1 1 Flatbed pivot link front left Flatbed pivot link removal on page 251 9 40X7834 1 1 Flatbed pivot link rear right Flatbed pivot link removal on page 251 10 40X7820 1 1 Left scanner cover Left cover assembly removal on page 219 11 40X7842 1 1 Simplex top cover assembly Top cover assembly removal on page 225 11 40X7843 1 1 Duplex ADF top c...

Page 331: ...Assembly 3 Paperpath 7527 Parts catalog 331 ...

Page 332: ...on page 276 4 40X7648 1 2X Miscellaneous screws Taptite M3 L6 panhead screw 10 M3x6 panhead screw 3 Shoulder screw 1 M3 5 internal lock washer 3 M3x8 screw 3 3 5x6mm flat top screw 5 3 5x8 flat top screw 5 Taptite M3 L4 5 panhead screw 3 M3x8LG W HD machine screw 3 Metal ROLN M3 5 8L screw 2 Plastic ROLN 2 9 8L screw 6 Plastic ROLN 3 5 6L screw 10 Plastic ROLN 3 5 8L screw 4 Plastic ROLN 3 5 10L s...

Page 333: ...removal on page 290 7 40X7628 1 1 Main gear drive assembly with motors EP drive assembly removal on page 245 8 40X7622 1 1 Fuser assembly 110 V Fuser assembly removal on page 257 8 40X7623 1 1 Fuser assembly 220 V Fuser assembly removal on page 257 8 40X7624 1 1 Fuser assembly 100 V Fuser assembly removal on page 257 9 40X0411 1 1 Narrow media flag Narrowmedia sensor flag removal on page 281 NS 40...

Page 334: ...7527 Parts catalog 334 ...

Page 335: ...Assembly 4 Operator panels 7527 Parts catalog 335 ...

Page 336: ...oval on page 282 4 40X7807 1 1 Operator panel assembly CX310 Operator panel removal for CX310 and CX410 models only on page 283 4 40X7800 1 1 Operator panel assembly CX410 Operator panel removal for CX310 and CX410 models only on page 283 4 40X7815 1 1 Operator panel assembly CX510 Operator panel removal for CX510 models only on page 289 5 40X9130 1 1 PCBA MFP UICC CX510 Operator panel removal for...

Page 337: ...r interface support bracket CX310 CX410 Operator panel removal for CX310 and CX410 models only on page 283 11 40X7841 1 1 User interface support bracket CX510 Operator panel removal for CX510 models only on page 289 12 40X9114 1 1 PCBA CX410 Operator panel removal for CX310 and CX410 models only on page 283 13 40X7116 1 1 Display CX410 Operator panel removal for CX310 and CX410 models only on page...

Page 338: ...7527 Parts catalog 338 ...

Page 339: ...Assembly 5 Electronics 7527 Parts catalog 339 ...

Page 340: ...620 1 1 Toner meter cycle card assembly To cyc car rem pag 3 40X7625 1 1 High voltage power supply Hi pow HV rem pag 4 40X7301 3 1 Photo sensor and retainer one per package used for Tray present sensor 4A Duplex sensor 4B Narrow media sensor 4C Tr sen rem pag Du sen rem pag Na me rem pag 5 40X7626 1 1 Low voltage power supply universal power supply Lo pow LV ass rem pag 6 40X5413 1 1 Fuser exit se...

Page 341: ...ight Israel N A 8 40X3609 1 1 Power cord 2 5 m straight Japan N A 8 40X1792 1 1 Power cord 2 5 m straight Korea N A 8 40X3141 1 1 Power cord 2 5 m straight Paraguay Europe Middle East Indonesia Africa HV N A 8 40X0303 1 1 Power cord 2 5 m straight PRC N A 8 40X1773 1 1 Power cord 2 5 m straight South Africa N A 8 40X1772 1 1 Power cord 2 5 m straight Switzerland N A 8 40X1791 1 1 Power cord 2 5 m ...

Page 342: ...7527 Parts catalog 342 ...

Page 343: ...Assembly 6 Cables and sensors 7527 Parts catalog 343 ...

Page 344: ...1 1 UICC to controller board cable CX510 N A 6 40X8670 1 1 Printhead to controller board cable N A 7 40X7618 1 1 Front and right side interlock switch cover assembly N A 8 40X7647 1 1 Cable packet used for Fuser exit narrow media to controller board 8A Fuser motor thermistor and duplex sensor to controller board 8B LVPS to controller board 8C CMY K motors to controller board 8D Tray 2 to controlle...

Page 345: ...Assembly 7 Media drawers and trays 7527 Parts catalog 345 ...

Page 346: ...wer complete includes 100 sheet MPF 650 sheet duo drawer assembly removal on page 307 2 40X5168 2 2 Pick tires Pick tires removal on page 309 3 40X8091 1 1 650 sheet Duo Drawer tray assembly 650 sheet duo drawer tray assembly removal on page 307 4 40X8090 1 1 Optional 550 sheet drawer complete CX410 and CX510 only N A 7527 Parts catalog 346 ...

Page 347: ...ard assembly N A NS 40X8570 1 1 Arabic font card assembly N A NS 40X8571 1 1 Hebrew font card assembly N A NS 40X8659 1 1 CX310 Forms and Bar Code Card N A NS 40X8660 1 1 CX410 Forms and Bar Code Card N A NS 40X8664 1 1 CX510 Forms and Bar Code Card N A NS 40X8666 1 1 CX310 Card for PRESCRIBE N A NS 40X8667 1 1 CX410 Card for PRESCRIBE N A NS 40X8668 1 1 CX510 Card for PRESCRIBE N A NS 40X8668 1 1...

Page 348: ...e as long as the printout is not scaled or resized Screw and retainer identification table P N Screw type Location Qty 18B0832 Taptite M3 L6 panhead screw Controller board 6 EP drive 6 Fuser drive assembly 2 Fuser sensor 1 Left cover 1 Lower left frame 4 LVPS assembly 6 LVPS cage 4 Paper pick motor drive assembly 2 Rear cover 8 Toner density sensor 4 Toner meter cycle 2 Top cover 5 Wireless antenn...

Page 349: ...rew Front door 5 3068020 Taptite M3 L4 5 Panhead screw Lower right frame 3 88A0154 M3x8LG W HD MCH screw Printhead 3 88A0481 M3 5x8 SEMS MACH screw Fuser assembly 1 Top cover 1 88A0213 Metal ROLN m3 5 8L screw Lower left frame ground cable 1 88A0313 Plastic ROLN 2 9 8L screw Toner cartridge contacts 1 CX410 UICC card 5 7527 Parts catalog 349 ...

Page 350: ...nd CX510 Front USB connector 2 HVPS 1 Left cover 3 Lower left frame 1 Operator panel 4 CX510 Operator panel back cover 3 CX510 speaker 2 Toner meter cycle 2 Toner supply door 1 Top cover 4 Waste toner bottle contact 1 88A0323 Plastic ROLN 3 5 8L screw AC receptacle 2 Duplex aligner 2 88A0324 Plastic ROLN 3 5 10L screw Duplex aligner 2 7527 Parts catalog 350 ...

Page 351: ...s Note Some modes may not apply to all models Printing states Power Off 0 0W Sleep Mode 7W Hibernate Mode 1W Standby Mode 50W Ready Mode 40W Simplex printing 500W Duplex printing 550W Maximum current shown in amp ergs Notes Using a power converter or inverter is not recommended The CX310 CX410 and CX510 models are ENERGY STAR Qualified All models ship with Sleep Mode set to On Electrical specifica...

Page 352: ...earance around the printer for adding options such as additional input trays Operating clearances for CX310 models 1 Right side 152 mm 6 in 2 Front 508 mm 20 in 3 Left side 76 mm 3 in 4 Rear 102 mm 4 in 5 Top 254 mm 10 in 7527 Appendix A Printer specifications 352 ...

Page 353: ... Right side 305 mm 12 in 2 Front 508 mm 20 in 3 Left side 76 mm 3 in 4 Rear 101 02 mm 4 in 5 Top 762 mm 30 in Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 Note Some modes may not apply to all models Acoustic measurements for CX310 models Status 1 meter average sound pressure dBA Printing 48 dBA Ready Inaudible 7527 Appendix A Printer specifications 353 ...

Page 354: ...mospheric pressure 74 6 kPa Power off Temperature 50 to 110 F 10 to 43 3 C Relative humidity 8 to 80 Maximum wet bulb temperature 80 1 F 26 7 C Altitude 10 000 ft 0 to 3 048 meters Atmospheric pressure 74 6 kPa Ambient operating environment Temperature 60 to 90 F 15 6 to 32 2 C Relative humidity 8 to 80 Storage and shipping packaged printer with or without print cartridge Temperature 40 to 110 F 4...

Page 355: ... Bar Code PrintCryptionTM Printer hard disk LexmarkTM Internal Solutions Ports ISP RS 232 C Serial ISP Parallel 1284 B ISP MarkNetTM N8250 802 11 b g n Wireless ISP MarkNet N8130 10 100 Fiber ISP MarkNet N8120 10 100 1000 Ethernet ISP Media handling options Note Some media handling options may not be available for all models Input options Standard integrated 250 sheet tray Tray 1 Standard 100 shee...

Page 356: ...dn printers the CX310 CX410 and CX510 printers support a maximum of two stacked optional drawers one 650 DuoDrawer at tray 2 and an additional 550 drawer at tray 3 The CX310 CX410 and CX510 DuoDrawers are also designed to be downward compatible with the C544n and C544dn printers Because the C544n and C544dn 650 DuoDrawer and the CX310 CX410 and CX510 650 DuoDrawer and 550 drawer share the same aut...

Page 357: ...10 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers C544n C544dn C546dtn option 650 CX310 CX410 CX510 option 650 CX310 CX410 CX510 option 650 CX410 CX510 option 550 CX410 CX510 option 550 C544n C544dn C546dtn option 550 CX310 CX410 CX510 option 650 C544n C544dn C546dtn option 550 CX410 CX510 option 550 CX310 CX410 CX51...

Page 358: ...7527 358 ...

Page 359: ...s If you encounterproblems you should alwayscheck the paper first See Media guidelines on page 19 In addition it is always good practice to check the printer and driver settings to see if the paper being used matches the user s settings It is not uncommon to find a user printing on cardstock with the printer programmed to print on a plain paper setting The printer s feed and transport components c...

Page 360: ...rs push the paper toward the exit bin and past the exit sensor The exit rollers guide the paper into the output bin Note If the printer posts a paper jam message but no paper is found paper dust or paper particles may have fallen into one of the sensor eyes Use a can of compressed air to gently clean the sensor Bubble sensors The printer uses two bubble sensors to adjust the speed of the fuser mot...

Page 361: ... gate aligner B Note While the sheet is being transported through the duplex unit it is the only piece of paper being processed by the print engine A user should not attempt to insert a piece of paper into the manual paper feed while a duplex job is being processed This would cause a paper jam error When the trailing edge of the media clears the fuser the fuser engine rotates forward to prepare th...

Page 362: ...ough the basic EP Process is the same for every laser and LED printer the specifics for each printer are different Electrophotographic process basics This printer is a single laser printer that use four print cartridges cyan yellow magenta and black to create text and images on paper The printer has four photoconductors sometimes called a photodeveloper cartridge or PC unit built into the print ca...

Page 363: ...speed of the transfer belt The paper is carried to the fuser rollers where heat and pressure are applied to the page to permanently bond the toner to the page The fuser rollers push the paper into the output bin The transfer unit is cleaned and the process begins again for the next page Step 1 Charge During the charge step voltage is sent from the HVPS to the charge roller beside each of the four ...

Page 364: ...voids light print on a page Then the affected cartridge will have to be replaced If the developer roller is damaged it will not contact the surface of the photoconductor properly The result could be repeating marks thin vertical voids or thin vertical lines of color on the printed page Check the surface of the developer for damage Step 4a First transfer When the latent images are developed on each...

Page 365: ...bs off a printed page can be a sign of a malfunctioning fuser or an improper paper setting Always check the paper type setting before replacing the fuser A common mistake is to print on heavier media such as cardstock with the paper type set to plain paper When removing paper jams from the fuser be sure to use the fuser release tabs to relieve the pressure on the page In addition never pull unfuse...

Page 366: ...ADF cross section 1 Document sensor 2 Pickup roller 3 Separator roller 4 Stage and interval sensors 5 Paperfeed 1 roller 6 Paperfeed 2 roller 7 Feed sensor 8 Scan area 9 Duplex sensor 10 Eject 2 roll 11 Exit roller 7527 Appendix C Theory of operation 366 ...

Page 367: ...rfeed1rolleractsasaregistration roll causing the paper to de skew 6 When the encoder count reaches a certain count the paper feed 1 roller advances the now de skewed paper to the paper feed 2 roller 6 and the feed sensor 7 If the paper does not actuate the feed sensor before a certain encoder count is attained a paper jam error is generated 7 When the feed sensor is actuated the paper advances to ...

Page 368: ...color is a method of describing colors by indicating the amount of cyan magenta yellow and black needed to reproduce a particular color How is color specified in a document to be printed Software programs typically specify document color using RGB or CMYK color combinations Additionally they allow users to modify the color of each object in a document For more information see the software program ...

Page 369: ...nt on the recommended type of color transparencies What is manual color correction When manual color correction is enabled the printer employs user selected color conversion tables to process objects However Color Correction must be set to Manual or no user defined color conversion will be implemented Manual color correction settings are specific to the type of object being printed text graphics o...

Page 370: ...each box is obtained by passing the CMYK or RGB combination labelled on the box through the selected color conversion table To print Color samples from the printer 1 Press Menu to open the Admin menus 2 Select Settings and press Select 3 Select Quality and press Select 4 Select Color Samples and press Select 5 Select the Color Conversion table to print and press Select By examining Color Samples s...

Page 371: ...crement box To access a detailed Color Samples set from the Embedded Web Server 1 Open a Web browser 2 In the address bar type the network printer IP address 3 Click Configuration 4 Click Color Samples 5 Click Detailed Options to narrow the set to one color range 6 When the Detailed Options page appears select a color conversion table 7 Enter the RGB or CMYK color number 8 Enter an Increment value...

Page 372: ...7527 372 ...

Page 373: ...ocess EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low Voltage Power Supply M Ma...

Page 374: ...sition Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UICC User Interface Controller Card UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 7527 Appendix D A...

Page 375: ...s 193 fax low power support 194 flatbed edge erase 195 Font Sharpening 197 format fax storage 194 min copy memory 194 num pad job assist 194 Panel Menus 192 PPDS Emulation 192 Print Quality Pages 191 Reports 192 safe mode 192 scanner manual registration 195 Tray x sensing 191 configuration mode accessing 189 available tests 189 connectors controller board 311 controller board connectors 311 operat...

Page 376: ...user drive motor assembly removal 259 fuser exit sensor removal 260 fuser temperature 178 H high voltage power supply HVPS removal 262 horizontal bottom contact connector 205 horizontal sliding contact connector 211 horizontal top contact connector 202 I imaging unit IU removal 266 inspection guide 319 invalid code fixing 197 invalid engine mode accessing 197 L laser notices 11 left cover assembly...

Page 377: ...zzy print service check 32 print quality color problems service check 37 print quality half color page service check 33 print quality horizontal banding service check 33 print quality horizontal line service check 33 print quality light print on solids service check 36 print quality missing image at edge service check 34 print quality mottle 2 5 mm speckles service check 34 print quality narrow ve...

Page 378: ...10 and CX410 models only 283 operator panel for CX510 models only 289 operator panel logo plate 282 output bin tray and exit bail 216 paper pick motor drive assembly standard tray 290 pick tires 309 printhead 292 rear cover 221 rear scanner cover 222 redrive unit 293 right cover assembly 223 right scanner cover 223 system fan 294 toner cartridge contacts 294 toner density sensor TDS left or right ...

Page 379: ...lectrical 351 specifications acoustics 353 environment 354 operating clearances for CX310 models 352 operating clearances for CX410 and CX510 models 353 power 351 system fan removal 294 T test duplex option top margin 172 tests base printer sensors 176 feed tests 175 flash memory 177 motor detection 169 print 170 print quality test pages 175 sensor test 175 toner cartridge contacts removal 294 ton...

Page 380: ...perator panel displays all diamonds no beeps or five beeps service check 124 operator panel one or more operator panel buttons fail service check 128 operator panel USB cable service check 129 toner meter cycle TMC card service check 115 tray x sensor service check 132 trays 2 and 3 optional service check 130 usb service check 130 troubleshooting understanding the printer messages understanding th...

Page 381: ...m straight South Africa 341 40X1774 Power cord 2 5 m straight Denmark 341 40X1791 Power cord 2 5 m straight Taiwan 341 40X1792 Power cord 2 5 m straight Korea 341 40X2252 Redrive spacer screws 330 40X3141 Power cord 2 5 m straight Paraguay Europe Middle East Indonesia Africa HV 341 40X3609 Power cord 2 5 m straight Japan 341 40X4596 Power cord 2 5 m straight Brazil 341 40X5168 Pick tires 328 346 4...

Page 382: ...le 347 40X7618 Front and right side interlock switch cover assembly 344 40X7620 Toner meter cycle card assembly 340 40X7622 Fuser assembly 110 V 333 40X7623 Fuser assembly 220 V 333 40X7624 Fuser assembly 100 V 333 40X7625 High voltage power supply 340 40X7626 Low voltage power supply universal power supply 340 40X7627 Printhead 332 40X7628 Main gear drive assembly with motors 333 40X7629 Fuser dr...

Page 383: ...ont logo cover CX510 337 40X7817 Operator panel bezel CX310 337 40X7818 Bezel CX510 336 40X7819 Right scanner cover 330 40X7820 Left scanner cover 330 40X7821 Display and PCBA CX310 337 40X7822 Flatbed pivot link front left 330 40X7823 Right AIO cover 328 40X7824 AIO link 328 40X7827 AIO release lever with spring 330 40X7828 Cable interface card to UICC 336 40X7829 Flatbed scanner assembly 330 40X...

Page 384: ...0 Optional 550 sheet drawer complete CX410 and CX510 only 346 40X8091 650 sheet Duo Drawer tray assembly 346 40X8091 650 sheet tray assembly 328 40X8448 Fax interface cable 341 40X8555 256MB DDR DRAM DIMM card assembly 347 40X8556 Traditional Chinese font card assembly 347 40X8557 Simplified Chinese font card assembly 347 40X8568 Korean font card assembly 347 40X8569 Japanese font card assembly 34...

Page 385: ...F input tray 330 40X9108 Duplex separator roller assembly 330 40X9110 Restraint pad 330 40X9114 PCBA CX410 337 40X9115 Interface card CX510 336 40X9130 PCBA MFP UICC CX510 336 N A Operator panel cable 330 7527 Part number index 385 ...

Page 386: ...7527 Part number index 386 ...

Page 387: ...r 328 40X8091 650 sheet Duo Drawer tray assembly 346 40X8091 650 sheet tray assembly 328 40X9054 ADF input tray 330 40X7813 AIO cables 341 40X7824 AIO link 328 40X7827 AIO release lever with spring 330 40X8570 Arabic font card assembly 347 40X7810 Back AIO cable cover 328 40X7818 Bezel CX510 336 40X8709 Bezel XC2132 336 40X5872 Bin full flag 330 40X7828 Cable interface card to UICC 336 40X7647 Cab...

Page 388: ...X7618 Front and right side interlock switch cover assembly 344 40X7801 Front cover 328 40X7808 Front logo cover CX310 CX410 337 40X7816 Front logo cover CX510 337 40X5490 Front middle cover 328 40X7624 Fuser assembly 100 V 333 40X7622 Fuser assembly 110 V 333 40X7623 Fuser assembly 220 V 333 40X7629 Fuser drive motor assembly 332 40X5413 Fuser exit sensor 340 40X8571 Hebrew font card assembly 347 ...

Page 389: ...PCBA CX410 337 40X9130 PCBA MFP UICC CX510 336 40X7301 Photo sensor and retainer 340 40X5168 Pick tires 328 346 40X0288 Power cord 2 5 m straight Argentina 341 40X0301 Power cord 2 5 m straight Australia 341 40X1766 Power cord 2 5 m straight Bolivia Peru 341 40X4596 Power cord 2 5 m straight Brazil 341 40X0273 Power cord 2 5 m straight Chile Uruguay Italy 341 40X1774 Power cord 2 5 m straight Denm...

Page 390: ...0X7842 Simplex top cover assembly 330 40X8557 Simplified Chinese font card assembly 347 40X6517 Speaker 337 341 40X7652 Spring parts packet 333 40X7634 System fan 328 40X7802 Toner AIO cover 328 40X7636 Toner cartridge contacts Pogo pin 344 40X5414 Toner density sensors left or right one in package 344 40X7620 Toner meter cycle card assembly 340 40X7809 Top cover assembly includes fan 328 40X8556 ...

Page 391: ...le packaged 2 m 347 40X7836 USB thumbdrive cable CX410 330 40X5480 USB thumbdrive cable CX510 330 40X7840 User interface support bracket CX310 CX410 337 40X7841 User interface support bracket CX510 337 40X7046 Waste toner bottle sensor 344 7527 Part name index 391 ...

Page 392: ...7527 Part name index 392 ...

Page 393: ...VE MOTOR OPTIONAL TRAY PAPER PICK ASM FUSER THERMISTOR TONER PATCH SENSOR2 NARROW MEDIA FUSER EXIT BIN FULL SENSOR JFUSES1 FUSER JTPS1 TONER PATCH SENSOR1 JTRAY1 TRAY PRESENT JINT1 SAFETY INTERLOCK COVER OPEN WASTE TONER SENSOR CONNECTS TO DEV TRANSFER HVPS CONNECTS TO LVPS SMART CHIP CONNECTS TO SCANNER ADF CONNECTS TO SCANNER PRINTHEAD PRINTHEAD MIRROR TONER METER ETHERNET PC BOTTOM TOP JPJP1 JO...

Page 394: ...GE DRIVE MOTOR OPTIONAL TRAY PAPER PICK ASM FUSER THERMISTOR TONER PATCH SENSOR2 NARROW MEDIA FUSER EXIT BIN FULL SENSOR JFUSES1 FUSER JTPS1 TONER PATCH SENSOR1 JTRAY1 TRAY PRESENT JINT1 SAFETY INTERLOCK COVER OPEN WASTE TONER SENSOR CONNECTS TO FAX CONNECTS TO DEV TRANSFER HVPS CONNECTS TO LVPS SMART CHIP CONNECTS TO SCANNER ADF CONNECTS TO SCANNER PRINTHEAD PRINTHEAD MIRROR TONER METER ETHERNET ...

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